My mum brought a handset from Crawley county mall store but realised after 1 week the screen was too small as she has poor sight in one eye! We went into the store to see if there was any chance... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I can’t recommend Mobilebitz Hereford highly enough. After visiting eight different repair shops, all of whom insisted my Motorola Razr 50 Ultra needed a full screen replacement, Mobilebitz were... See more
Company replied
Went to the Banbury kiosk today to have the screen changed on my very new iphone 15 after the phone had been driven over by a car last week. The screen was completely smashed as was the back. I though... See more
Company replied
I stumbled upon Mobilebitz by accident while in Watford, on my way to the Apple Store to replace a broken iPhone 13. Trying my luck, I popped in to see what they would charge for a scr... See more
Company replied
Company details
Written by the company
Mobile Bitz - The UK's Leading Mobile Phone Repair Specialists
Contact info
Unit 8, The Bridge Business Centre Bridge Road, Southall, UB2 4AY, London, United Kingdom
- 02088139930
- admin@mobilebitz.co.uk
- www.mobilebitz.co.uk
4.9
Excellent
163 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 33% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Amazing customer service and Ayub
Amazing customer service and Ayub, the gentlemen who helped me was extremely helpful. He done my whole phone on the machine to protect the camera and screen.
Thank you!
26 February 2026
Unprompted review
We had fantastic customer service from…
We had fantastic customer service from zebby in the Banbury store he managed to get my iPad out of recovery I highly recommend mobilebitz .
18 February 2026
Unprompted review
Excellent service St David Cardiff
Excellent service St David Cardiff, highly recommend
19 February 2026
Unprompted review
This company has great knowledge
This company has great knowledge. If you have a phone problem these are the people to go to. They will advise and sort you out in seconds. Excellent service. Would recommend them to anyone. Great for new phones too!
16 February 2026
Unprompted review
Very professional
Very professional, proficient and thorough gentleman, didn’t try to “hard sell”. Knowledgeable and friendly without over familiarity. Would definitely recommend
14 February 2026
Unprompted review
Amazing service from ayub
11 February 2026
Unprompted review
Reply from Mobilebitz
Thank you so much for the fantastic 5-star review! ⭐⭐⭐⭐⭐
We’re thrilled to hear that Ayub provided you with amazing service. Your kind words mean a lot, and we’ll be sure to pass them on to him!
We truly appreciate your support and look forward to assisting you again in the future.
#MobilebitzTeam
Ayub very helpful and great service…
Ayub very helpful and great service thank you
10 February 2026
Unprompted review
Reply from Mobilebitz
Thank you so much for the wonderful 5-star review! ⭐⭐⭐⭐⭐
We’re delighted to hear that Ayub was very helpful and provided great service. We’ll be sure to pass on your kind words — he’ll really appreciate it!
We truly appreciate your support and look forward to assisting you again in the future.
#MobilebitzTeam
Went to the Banbury kiosk today
Went to the Banbury kiosk today to have the screen changed on my very new iphone 15 after the phone had been driven over by a car last week. The screen was completely smashed as was the back. I thought the phone would be unfixable. The kind gentleman managed to replace the front screen as I can not currently afford to have the back replaced as well.. I will happily return when funds allow to have the back replaced also. The gentleman put on a screen protector which I think I much needed and as I was leaving offered me a free phone cover as I did not have one to protect the back of the phone which is still in a bad condition. It was so kind and thoughtful I was genuinely touched by this. Would highly recommend the Banbury kiosk. Above and beyond good service
9 February 2026
Unprompted review
Reply from Mobilebitz
Thank you so much for the incredible 5-star review! ⭐⭐⭐⭐⭐
We’re truly touched by your kind words and so glad we could help get your iPhone 15 screen repaired after such a tough accident. Going the extra mile with the screen protector and complimentary phone cover is exactly what we strive for — making sure our customers feel supported and cared for.
Your recommendation means a lot, and we’ll be here whenever you’re ready to have the back replaced. Thank you again for trusting us with your phone and for sharing such a heartfelt review!
#MobilebitzTeam
Reply from Mobilebitz
Thank you so much for the fantastic 5-star review! ⭐⭐⭐⭐⭐
We’re thrilled to hear that Ayub provided fast and clean service. We’ll be sure to pass on your kind words — he’ll really appreciate it!
We truly appreciate your support and look forward to assisting you again in the future.
#MobilebitzTeam
Reply from Mobilebitz
Thank you so much for the wonderful 5-star review! ⭐⭐⭐⭐⭐
We’re delighted to hear that you found our service professional and helpful. Your kind words mean a lot to us and motivate our team to keep delivering the best experience possible.
We look forward to assisting you again in the future!
#MobilebitzTeam
Reply from Mobilebitz
Thank you so much for the fantastic 5-star review! ⭐⭐⭐⭐⭐
We’re thrilled to hear you highly recommend us. Your support means a lot and motivates our team to keep providing the best service possible.
We look forward to helping you again in the future!
#MobilebitzTeam
Excellent little shop
Excellent little shop. Right in the corner of Grand central. Saved me £300 from having a cracked screen, with a protector, neatly fitted for £15. Thanks very much!
31 January 2026
Unprompted review
Reply from Mobilebitz
We’re thrilled to hear that our Grand Central location was able to help and save you £300 with a neatly fitted screen protector. It’s wonderful to know you had a positive experience and found value in our service!
We truly appreciate your support and look forward to helping you again in the future.
#MobilebitzTeam
All items needed were sorted for me.
All items needed were sorted for me.
29 January 2026
Unprompted review
Reply from Mobilebitz
Thank you so much for the fantastic 5-star review! ⭐⭐⭐⭐⭐
We’re delighted to hear that all the items you needed were sorted for you. Providing helpful and efficient service is always our goal, and your feedback means a lot to us.
We look forward to assisting you again in the future!
#MobilebitzTeam
Reply from Mobilebitz
Thank you so much for the wonderful 4-star review! ⭐⭐⭐⭐
We’re glad to hear that you’re happy with your product and that it arrived well packaged. Your feedback means a lot to us and motivates our team to keep delivering top-quality service.
We look forward to serving you again in the future!
#MobilebitzTeam
I can’t recommend Mobilebitz Hereford…
I can’t recommend Mobilebitz Hereford highly enough. After visiting eight different repair shops, all of whom insisted my Motorola Razr 50 Ultra needed a full screen replacement, Mobilebitz were the only ones who said, “Yes, no problem — we can replace the screen protector.”
I’ll be honest — I was apprehensive and didn’t quite believe it could be done. But for just £20, they proved every other shop wrong. The result is absolutely stunning — the phone looks brand new again.
The technician who carried out the repair was genuinely friendly, helpful, and clearly knew exactly what he was doing. Outstanding service from start to finish.
If you need any mobile repairs in Hereford, go straight to Mobilebitz. They saved me a fortune and delivered quality you just don’t see everywhere. Highly recommended!
7 December 2025
Unprompted review
Reply from Mobilebitz
Thank you so much for taking the time to leave such an amazing 5-star review ⭐⭐⭐⭐⭐
We’re absolutely delighted we could help with your Motorola Razr 50 Ultra, especially after you’d been told elsewhere that a full screen replacement was the only option. Saving you money while delivering a result that makes your phone look brand new again is exactly what we aim for.
It’s great to hear that the repair process put your mind at ease and that our technician’s friendliness and expertise stood out. We’ll be sure to pass on your kind words to the team — they’ll really appreciate it.
Thanks again for your recommendation. If you ever need anything in the future, Mobilebitz Hereford will be more than happy to help! 😊
#MobilebitzTeam
I stumbled upon Mobilebitz by accident…
I stumbled upon Mobilebitz by accident while in Watford, on my way to the Apple Store to replace a broken iPhone 13. Trying my luck, I popped in to see what they would charge for a screen and battery replacement.
I spoke with KK, who immediately struck me as both friendly and knowledgeable. I'm so accustomed to awful service these days that I didn't expect much, but I had a great impression straight away.
He acknowledged me despite being busy with two other customers and pointed me in the right direction for some accessories I was interested in.
He then gave me a surprisingly reasonable quote for the two jobs I needed done and asked for an hour to complete them. He was running the shop AND doing all the repair jobs too!
I came back about 30 minutes later because I had finished with Apple sooner than I thought, only to find that he'd completed both jobs and my phone was ready for collection.
This guy was superb. This is how you do business, especially in retail.
KK (forgive the spelling if incorrect) was exceptional and not only sorted out my issues but did so with class, quality, and professionalism.
I will be back and thoroughly recommend both him and Mobilebitz to other phone users in need!
Top man, top job. Thank you very much indeed!
4 November 2025
Unprompted review
Reply from Mobilebitz
Hi
Wow — what a fantastic review! Thank you so much for taking the time to share your experience with us. We’re absolutely delighted to hear that your visit to our Watford store turned out to be such a positive one.
KK will be thrilled to know that his friendly service, attention to detail, and quick turnaround made such a strong impression. We’re incredibly proud to have team members like him who truly care about our customers and go the extra mile every time.
Your kind words mean a lot to us, and we’re so pleased that your iPhone is now back to looking and working like new. We look forward to welcoming you again whenever you need us — whether it’s repairs, accessories, or just some friendly advice!
Thank you once again for choosing Mobilebitz and for recommending us so highly.
Warm regards,
The Mobilebitz Team
Reply from Mobilebitz
Hi, Thank you so much for your 5-star review! We really appreciate your continued support and are delighted to hear that you’re happy with our service once again.
It’s always a pleasure to help, and we look forward to seeing you next time!
Best regards,
#MobilebitzTeam
Reply from Mobilebitz
Hi, Thank you so much for your 5-star review and kind words! We’re delighted to hear that you found our team knowledgeable and that you’d recommend our service.
Your support means a lot to us, and we look forward to helping you again in the future!
Best regards,
#MobilebitzTeam
IPhone case Prompt and well packages
IPhone case Prompt and well packages. Good quality, and no fuss.
16 October 2025
Reply from Mobilebitz
Hi, Thank you for your 5-star review! We’re so glad to hear that your iPhone case arrived promptly, was well packaged, and met your expectations for quality.
We really appreciate your feedback and hope you enjoy your new case!
Best regards,
The MobilebitzTeam
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