MLB Shop Europe Reviews 

602
•
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 188 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the fast shipping times and the exceptional quality of the clothing items available on the website. Consumers also appreciate the competitive prices, noting that finding authentic merchandise is both straightforward and reliable. However, some reviewers were not happy with sizing inconsistencies, mentioning that garments sometimes did not match the advertised guide sizes. A few other people also felt that missing items from shipments and difficulties handling order returns caused unnecessary frustration. Shoppers noted that customer support could be slow when trying to resolve these specific order issues.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting the outstanding quality and... See more

Delivery service

Consumers find delivery service to be positive, frequently highlighting prompt arrival, secure packaging, and... See more

Quality

Reviewers mention positive feedback about quality, noting that the items are wonderful, flawless, and match... See more

Order

Reviewers highlight ambiguous aspects of order experiences, noting fast delivery times alongside missing... See more

Price

Users describe positive interactions with price, frequently highlighting competitive rates, fantastic sale... See more

Reviews shaping this summary

Rated 4 out of 5 stars

What I found is that they basically just kick out your orders as fast as the elves can pack them average delivery time is five days yes I said it five days they use Ups so you actually receive your d... See more

Rated 4 out of 5 stars

I ordered 2 baseballs, only received 1. The fulfilment team was having a holiday in their heads just before the holiday season. I've given up on the chance of receiving the 2nd baseball I paid for,... See more

Company replied

Rated 5 out of 5 stars

I had no issues using mlb shop europe, they have plenty of team items in stock & the latest fan gear. Easier than using the Red Sox official store as it cuts out shipping fees. Fast delivery and secur... See more

Rated 5 out of 5 stars

It is almost impossible to get decent New York Yankees merchandise where I live. This is the main reason I love shopping at MLB Store Europe. The range of merchandise available is exceptional,and ther... See more


Company details

  1. Sportswear Store

Written by the company

Be ready for every season of Major League Baseball with authentic MLB jerseys, hats, t-shirts and more MLB apparel available at MLB Shop. Score on new MLB Locker Room hats, hoodies and more to add to your MLB wardrobe while you cheer on your team. MLB Shop has got you covered with everything you need to join in on the excitement from beginning and end of MLB season with the best selection of MLB merchandise and gear. Shop an unbeatable selection of MLB clothing available in a variety of sizes and styles for men, women and kids. Our authentic baseball jerseys make great additions to your wardrobe as we offer custom MLB jerseys, throwback baseball jerseys and much more so you can show off your team spirit in a look you love. From MLB sweatshirts and jackets to MLB accessories and collectibles, we are your one stop shop for everything MLB.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

602 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 86% of negative reviews

Typically replies within 48 hours

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4.3

All reviews

(602)

264 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Get it As fast as the elves can pack it

What I found is that they basically just kick out your orders as fast as the elves can pack them average delivery time is five days yes I said it five days they use Ups so you actually receive your delivery love it
Best quality products

24 November 2025
Rated 1 out of 5 stars

What can I say see my last comment

What can I say see my last comment

12 November 2025
MLB Shop Europe logo

Reply from MLB Shop Europe

Hi John,

I reached out to you via email for further information. I look forward to hearing back from you! -Sharon

Rated 1 out of 5 stars

Wrong item sent

Wrong item sent, tried to contact customer services three times and still new item not sent out. The most difficult customer services to deal with. Never again.

26 November 2025
MLB Shop Europe logo

Reply from MLB Shop Europe

Hello Emma, I am very sorry if an incorrect item has been received, and an email has been sent to you hoping to further assist you with this. Best regards, Shane

Rated 5 out of 5 stars

Great product at a great price

Purchasing the product was straight forward and it was delivered in a couple of days.
Really happy with my Blue Jays bobble hat, which I doubt would have been any cheaper if purchased in Canada.
I wouldn't hesitate to make other purchase through MLB Europe.

16 October 2025
Rated 1 out of 5 stars

I emailed to exchange my large bluejays…

I emailed to exchange my large bluejays top for an XL and was ignored

24 October 2025
MLB Shop Europe logo

Reply from MLB Shop Europe

Hi Joe,
I am very sorry you had not received a response regarding initiating a return. This is not the experience we want for our customers! I have contacted you via email to resolve this. I look forward to hearing back from you! -Sharon

Rated 4 out of 5 stars

All in all a good experience

All in all a good experience. The delivery time was long, especially when we take into account the price I paid for it. I expected it to be faster.
The products were otherwise as expected.

30 September 2025
Rated 5 out of 5 stars

My recent purchase

It is almost impossible to get decent New York Yankees merchandise where I live. This is the main reason I love shopping at MLB Store Europe. The range of merchandise available is exceptional,and there are always reductions on some items. The customer service was excellent throughout the process,I was regularly kept informed as to the status of my delivery. I would highly recommend MLB Shop Europe to baseball fans of all ages.

6 November 2025
Rated 1 out of 5 stars

I tried several times to exchange the…

I tried several times to exchange the size I ordered because it was the wrong size, and there was no response from you. Furthermore, you did not include a return form in the package, and I was unable to return and exchange my order.

15 September 2025
MLB Shop Europe logo

Reply from MLB Shop Europe

Hello Christian, I am very sorry for any issues regarding the attempt to exchange some merchandise purchased, and an email has been sent to further assist you. We look forward to speaking with you! Thanks, Shane

Rated 3 out of 5 stars

Number of items

Hello, the only problem is we don't have all items like MLB Shop. Number of items of A's on shop Europe = 51, on shop US = 1316...

Best regards.

Cyril

26 November 2025
MLB Shop Europe logo

Reply from MLB Shop Europe

Hello Cyril, Thank you for taking the time to share your feedback with us! We truly appreciate your comments and we have passed your concerns about the variety of our merchandise to the appropriate team for review. We do offer rotating daily deals, which can range from percentage-off discounts to free-shipping promotions, and we hope you’re able to take advantage of those. If there’s anything more we can assist you with, please don’t hesitate to reach out. We’re always here to help and value your continued support! Sincerely, Courtney

Rated 2 out of 5 stars

Stickers are bended

Stickers are bended. Disappointed Unusable.

6 November 2025
MLB Shop Europe logo

Reply from MLB Shop Europe

Hello Eric, Thank you for your feedback. I sincerely apologize that your items were damaged in transit and I have reached out to you in a separate message to make this right. I hope to hear from you soon! Sincerely, Courtney

Rated 1 out of 5 stars

Unresponsive

Defective goods, emailed customer services, no response.

15 October 2025
MLB Shop Europe logo

Reply from MLB Shop Europe

Hello James, Thank you for your feedback! We are sorry to hear that your order is defective and that you did not receive a response to your email. I have reviewed your order and emailed you at the email address to provide assistance with this issue. We sincerely apologize for any inconvenience and look forward to your response! Sincerely, Courtney

Rated 3 out of 5 stars

Assortment limits

The only problem - very limited assortment in comparison to MLB shop in USA. And because of limitation of deliveries and additional duties on USA shop the european shop of MLB should have same or very simular assortment as in USA.

26 November 2025
MLB Shop Europe logo

Reply from MLB Shop Europe

Hello Herbert, Thank you for reaching out and taking time out of your day to provide us with feedback. We have shared this feedback to improve the European MLB shop's selection with the appropriate department for further review. We add new products daily and work hard to ensure our website has our most updated inventory. Please feel free to reach out to us if we can help you further in any way! Kind regards, Courtney

Rated 5 out of 5 stars

Top products

Top products, never had better quality. Honestly i bought some of the clearence items but if i need something from the top shelf i will buy immediately. Well done guys and keep up the good work! You really are the best so far

1 November 2025

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