While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Than i startet Mixcloud ... We had no Limitation on what we Upload to our Community even Audio Quality was way higher than now ... Now u can Upload 10 Tracks ... if u want more u h... See more

Rated 5 out of 5 stars

Been using Mixcloud to archive my radio shows and mixes for 3 years now and never had any issues. There aren't any other platforms built for DJs that work as well as this. My mixes never get taken... See more

Rated 5 out of 5 stars

i feel like mixcloud actually care about the radio community, they platformed my radio station on their blog and helped grow my station. my mixcloud subscription covers unlimited shows so i can h... See more

Rated 1 out of 5 stars

Worst .....experience with this person .. regret helping n being honest. Pls hv ur own mind to think rather than being played by others n be open to listen to others rather than having opinion based o... See more

Company details

  1. Media & Publishing

Information provided by various external sources

Mixcloud is re-thinking radio. Listen to great radio shows, Podcasts and DJ mix sets on-demand. Upload and promote your own Cloudcast for free.


Contact info

2.3

Poor

TrustScore 2.5 out of 5

190 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Dont bother

Constant loading of page, never get to hear anything. Avoid like Coronavirus

28 May 2020
Unprompted review
Mixcloud logo

Reply from Mixcloud

Hi D

Due to the nature of our platform, we sometimes experience higher than usual levels of traffic. This can cause minor outages that are usually resolved very quickly. If you are continuing to experience problems, please get in touch with our Support Team with information about the device you're using etc so they can help you with this. The best contact for this would be support@mixcloud.com

Rated 2 out of 5 stars

Used to really love mixcloud

Used to really love mixcloud. Then they started to charge you for wanting to rewind a track which I fully accepted. However, when they started doing live stream I thought it might be good to get a pro account so I could do both rewinding and live-streams. But can you believe it you have to have a premium account as well as a pro account to do both of these things! Massive con! Sorry mixcloud, this may have been a much better review if you hadn’t massively failed on allowing pro account holders to rewind.

25 May 2020
Unprompted review
Mixcloud logo

Reply from Mixcloud

Hi Mack.

Sorry that you have found the subscription plans on Mixcloud not to your liking. Currently the Pro subscription is geared towards those using Mixcloud as a Creator, while Premium is geared towards those using Mixcloud as a Listener.

Due to the differences in infrastructure etc between these plans we are not able to have a joint subscription at this time. However, I have taken your feedback through to the appropriate team for them to use in future developments.

Rated 3 out of 5 stars

They force autoplay on the user

The platform works well and the interface is good; generally, this is a well designed and executed site which serves its clientele very well. I would give it 4.5 stars were it not for one flaw, so huge that it makes using Mixcloud so irritating I'd switch away from it at any given chance. It's not something that would bother everyone, but a significant amount for sure: their autoplay function. As soon as your desired mix is finished, Mixcloud force you to listen to another, randomly chosen mix which starts the moments yours ends.

You have no way to switch this off; although it would take 5minutes of programming on their part to end huge irritation on the part of their clients, Mixcloud has chosen not to give anyone the freedom to not listen to some random other mix.

Where it becomes extremely irritating is when you might be listening to a mix before sleep for example, or for a quiet ceremony, or for a special event. The atmosphere of that is then smashed to bits in a second by (often) some completely different music following. It could be a deeply peaceful track followed 4 seconds later by throbbing drum and bass.

The explanation they give about why they force this function upon their users and decided to remove user freedom to control their own listening experience, is to 'provide a smoother listening experience'. Absolute crap. They - extremely obviously - wish to get people to listen to other people's mixes and promote other users. And this is amazing. But why they chose tot do it in the least creative and most frustrating way possible is just stunning. It's like if I wanted my child to like eating vegetables and to do so I hold her down and force her mouth open and shove the vegetables in, hoping she'll learn to like them.

There are countless more intelligent ways of nuding people into listening to other mixes and not using Mixcloud simply for their own narrow purposes. It does take some imagination though.

Pretty incredible that in 2020 an otherwise amazing site would build in such a feature as to make it in many cases unusable. I guess their idols here are the enforced ads in YouTube. Great hero to imitate. Great way to foster positive feelings about one's site...

21 May 2020
Unprompted review
Mixcloud logo

Reply from Mixcloud

Hi Steve,

Sorry to see that you aren't enjoying our use of the Up Next feature on Mixcloud. As you have stated, this is primarily so that listeners can discover and hear shows that are similar to the one they have been listening to or are by the same creator. This allows people to find more shows than every on the platform.

While the algorithm we use to determine what should be played next is based primarily on your previous listening, shows from the same genre and shows from the same creator, this can get disrupted. Turning off cookies, using multiple devices and previewing many shows are all usual suspects when the Up Next feature throws out a bad match. While we're continually tweaking this algorithm to make it learn your behaviour and give you better suggestions, there is always room for improvement.

Above all, please do remember that any show added to your queue by the Up Next feature can be removed before it plays.

Rated 1 out of 5 stars

I am confused

I am confused, I thought this was a music site but all I keep getting is porn offers which I really do not want!

17 May 2020
Unprompted review
Mixcloud logo

Reply from Mixcloud

Hi Chris. We occasionally see spam accounts created that then follow and comment on other users accounts.

While we employ systems to stop this, some do get through as the spammers evolve. To help us counter these accounts, you can report a user as a spam account via their profile. To do this follow the steps below:
1. Go to the profile you suspect is spam
2. Click on the three dots next to the Follow button under their cover photo
3. Select Report as Spam

This will remove the profile from your view and will help train our spam filters to catch such accounts in the future.

Rated 1 out of 5 stars

I attempted to use MixCloud live stream…

I attempted to use MixCloud live stream over the weekend and unfortunately it didn't work very well after hearing feedback. I had issues with sound for end users and then they couldn't get on to the live stream. Still lots of work required to make it a stable platform for all.

11 May 2020
Unprompted review
Mixcloud logo

Reply from Mixcloud

Hi there.

Mixcloud Live is still currently in Beta and so we are continually working on making the product and more stable. If you have feedback about particular issues you had then please enter them at https://forms.gle/vnncxkzxp7HhZSif6 so that our Research Team can use them for future updates to the product.

Rated 3 out of 5 stars

When it works it's great...

When it works, it is terrific, but when there is a glitch in it, and you report it, they never seem to sort it out.

I can only scroll down a few shows that I want to add or listen to, and not to the end of my feed as I used to do. The scroll bar on the right of the screen only seems to go to the end once and it just sits there not loading,

9 May 2020
Unprompted review
Mixcloud logo

Reply from Mixcloud

Hi Debbie.

Please be assured that we take every bit of feedback and every bug report through to the relevant team. Often bugs etc can take some time to investigate and fix so we are unable to give timeframes for these fixes.

Please let us know the device and browser you were using for the scrolling issue so our Support Team can report this correctly. We'd recommend getting in touch with them at support@mixcloud.com

Rated 3 out of 5 stars

Excellent interface, ruined by several technical issues

I just started using Mixcloud a couple months ago and was very excited. Compared to Soundcloud, it's very simple and streamlined, and it's great that we are not hassled about copyright at all. However, a couple things still baffle me about the website design:

- search function completely broken. When we click on a "tag" for categories, it just takes us back to the home page. Other times it claims it has ZERO results for something as generic as "melodic house". Still further, when we sort by "recent", it says there's no mixes. That is very bad for new DJs/mixes.
- cannot connect to FB pages. Whenever we click the button to integrate with FB, a window pops up for .5 seconds and then disappears. They admit it's a bug, and haven't fixed it over the past few weeks.
- paying a whopping $10 (!) to promote a mix does absolutely nothing. I probably got 1-2 new plays after used their promote feature. Might as well through my money down the drain.

If they fix the above technical issues we'd be far more willing to pay for pro subscriptions and monetize our accounts. As it stands, the website isn't getting any better and they need new coders.

8 May 2020
Unprompted review
Mixcloud logo

Reply from Mixcloud

Hi Brett.

We are working on how search works across the platform, especially on the genre pages. A fix for this will be released in the next couple of weeks which will fix these problems for you.
Regarding boosting your show, please get in touch with our Support Team about this. They'll be able to look into why you didn't receive many plays during your promotion period.

Unfortunately the bug with connecting to Facebook is to do with the Facebook side of the connection. We are working to fix this for Mixcloud users, however we're unable to give a timeframe due to the involvement from Facebook's side.

If you have any further problems please do let our Support Team know at support@mixcloud.com so they can help you.

Rated 5 out of 5 stars

Music to my ears!

I was locked out of my Mixcloud because I forgot my password and my old email didn’t allow me to view and reset. I contacted the team at Mixcloud and Stephen immediately responded and logged me back in with my new email. It’s times like this where we are all at home and people are reaching out to outlets such as Mixcloud to pass the time and listen to music and podcast! Thank you for all you do!

28 April 2020
Unprompted review
Rated 5 out of 5 stars

MixCloud @ MixCloud Live Beta.

I used MixCloud in the past and it was a good service, I have now come back to the service due to returning to the music scene! I can tell they have grown over time. Recently I asked for help with an issue and the customer service was fantastic, fast response and very helpful. Also the New MixCloud I have returned to is fantastic! Now with the new Live Beta for Live Streaming is fantastic, even more it’s Legal without any take downs!
I really hope you continue your great achievement and I will be with you guys and girls all the way

Kind regards Liam AkA Concrete jungle radio

23 April 2020
Unprompted review
Rated 4 out of 5 stars

It's a great platform

It's a great platform, excellent support. I would just work on improving the search engine and making it more advanced and customizable. I sometimes have to revert to Google to find specific sets, since the MC search engine seems to struggle with concrete searches and non -letter characters, such as hyphens.

Keep hosting tunes 🎧

12 April 2020
Unprompted review
Rated 2 out of 5 stars

App is rubbish on android

App is rubbish on android. Music just stops and app freezes.
Was going to pay for select but wants my CC number....thats a big nope from me. Introduce paypal, its 2020!!

15 March 2020
Unprompted review
Mixcloud logo

Reply from Mixcloud

Hi Joe.
Sorry to hear that the app isn't working correctly for you at the moment.
Our team are in the process of releasing a range of updates that should solve the problems you're experiencing. You should see these come in the next weeks and months to improve the service.
Regarding payment for Mixcloud Select, due to restrictions on our infrastructure we're currently unable to offer Paypal as an option for payment. However, we are continuing to work on providing this option alongside Apple Pay and Google Pay in the near future.

Rated 1 out of 5 stars

What a joke

What a joke been talking to your team now for 10 days trying to sort my account out now!! I have paid for the premium service and the app is not working and yet you have my money with no support I don't think ill be using you anymore after I figure out how to cancel my subscription after being a fan for 7 + years

24 February 2020
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look