Mixcloud Reviews 190

Got problems with some bugs in app.
Received quick reply and support from Mixcloud team.
Highly appreciated.

Prompt and friendly feedback from Mixcloud regarding account debit card update. No frozen/closed account, was advised they'd simply re-run the electronic debit order so all good. :)

The Mixcloud support team are fantastic, very quick to respond to emails & issues and are open to suggestions on improving the Mixcloud live experience.

1. Absolutely buggy: some features don't load when app is opened. Takes a couple of restarts
2. Cannot handle the interruptions of internet connection
3. Loses track of where you were in a set when app gets automatically closed
4. Search engine is terrible: you basically need to type the exact name of the set

I'm partially disabled by a severe Dystonic-Essential Tremor affecting my hands, arms and head and, unfortunately, I can now only type with the index finger of my left hand. Needless to say my typing skills are not as accurate and as fast as they used to be. A few days ago, I was uploading my latest radio show to Mixcloud and when the 'Upload Complete' banner appeared, I hit the publish button. Nothing happened, so I hit the publish button several more times. Still no response. Then I did something really stupid. I clicked on the Refresh Page icon and my upload page disappeared. After a few minutes of trying to figure out if I'd lost the upload page forever, I decided to report my stupidity to the Mixcloud help team, and asked them if there was a way of retrieving the page. Soon after that, I remembered I'd seen incomplete uploads on the Riviera FM profile page and, sure enough, when I checked, mine was there waiting to be edited and published. Not long after that, I'd published the show and, in the hope the Mixcloud team would see it, I sent a follow-up message to say 'please disregard my earlier message because I've located, retrieved, edited and successfully published the 'lost' file, after all. Sorry to have troubled you.' The following morning, I discovered an email reply to my follow-up message thanking me for my update. The fact that the Mixcloud team had seen and taken the time and trouble to respond in such a positive way to my update message made my day. Nice touch Mixloud!

Poor performance, missing features. App keeps pushing for money. No seek in free version. It was good before, now it’s unusable.

Update: I care very little about your marketing bs. Your app s*cks now! Everybody hates it! You are pretty much out of business, you just don't know it yet. I woudn't care if you hadn't destroyed a product I loved before. Hopefully somebody else will build it the right way.

I would like to give huge props to the entire team at Mixcloud. I like many have embarked on a new journey. One that is unfamiliar and frankly a bit scary.

Clubs and venues are closed. Our ability to put food on the table and keep the lights on as my Scottish granny would say has become so stressful.

And so, DJs and all of us the music community look to new methods to earn a living and replicate the essence of why we DJ or play a guitar.

I know y'all miss being in the booth and feeling the love. The umbilical chord, that invisible link between the dancefloor and the DJ. That moment when you sense they are ready for "the drop"...but wait...wait..then Boom!

I know we all miss that.

But thanks to Mixcloud we can experience something that although not the same, can be equally rewarding.

I will be making the "Switch from Twitch"...my DJ sets require that I fly in live video and film as well as dep mixing so I had some questions for the tech team at Mixcloud...

The support has been AMAZING.

I had many questions. Can I archive, how to have a video teaser as a pre launch, how to have my corporate sponsors logo be present, as a songwriter and producer is there a conflict with 3 song max per stream by the same artist, how to get around time zones,...and so many more...guess what

every question was answered....and a support agent attached a name....so..thank you Michael.

So if anyone "out there" who is a Twitch user or any other platform actually, my message is "ditch the Twitch"....let's give it up for Mixcloud...show em the love y'all...support and be patient...it is technically in Beta....they are the only legal service

Please guys don't do a deal with Spotify or any other giant....we need your independence....

one last thing I want to add...Mixcloud dudes...lets integrate Blockchain for Smart Contracts and real time payments to all parties....THAT is the missing link and would make it the complete service.

But all in all. Mixcloud tech support rules.

see you in the mix

There was a mistake regarding my Pro subscription because I canceled it, yet Mixcloud charged me for another month. I contacted support and explained what happened and they got back to me immediately and within 2 days they solved the problem. Mixcloud refunded me the full amount and canceled the subscription. :)

Mixcloud Support are brilliant, always there to help, nothing is too much trouble & problems are resolved quickly & efficiently every time. Fantastic service for a fantastic broadcast facility. Highly recommended to broadcasters and listeners alike. They are simply the best👍👍👍 Thank you, and special thanks to Stephen who excels every time! 10/10!

Excellent quality site. Terrific music easy to use, and whenever I’ve had black list problems Stephen at support helps prompt usually and I have proplems with not being able to delete my comments I make on a a set at the moment everything still works the same press the three dots a pop up from the bottom shows a delete and bin it used to delete my messages instantly now it doesn’t delete any comments I make. Please help with this if you can as it can be embarrassing with spelling or wanting to delete the comment altogether I can’t it’s there forever. User name gavmillar

Ever since they moved way from a free model the site has gone massively downhill. Such a shame. I used to live on this site now barely use it all. It's so slow and buggy and the limits are frustrating

Mixcloud is the BEST platform for sharing and exploring mixes and radio shows presented by people who want to share their love for music and LOVE their genre. Add to that EXCELLENT customer support, and you have the perfect arena to enjoy more music than anyone would ever have time to listen to.

Total car crash train wreck of an app. Does anything work on this,the Bluetooth is horrendous especially in car if you get a call it won't start playing again without closing down the app, which is pretty difficult when driving Bluetooth headphones connect sometimes , always crashes and some of the John digweed premium membership I subscribe to has terrible quality. No issues with Spotify or SoundCloud. Qué the excuse about it being in beta.Chromecast to Nvidia shield doesn't work either.

The new version of Mixcloud is just the same as Myspace and any "trendy" "youth" websites:
The usability has gone down the pan and it looks like it's been designed by a child in MS Paint.

It's not a patch on the previous design which was easy to use and easy to understand.

Mixcloud is a great platform & moving forward live is a great idea, i have used it a few times & enjoy it. A few little things, i know its in beta, but it would be great to have live listeners count & a timer, archive the audio will be a brilliant addition.
Keep up the great work

Great support and assurance that my changes wouldn't affect my account. Changes made and we are all good to keep the music playing....Thanks Team!

I like the live service but the Stats don't seem to be accurate. When can we get more real-time stats? It seems like they only show the total views and so you don't know how many persons are listening live at any time.

HORRIBLE CUSTOMER SERVICE. THERE IS NO CUS SERV PHONE NUMBER. SO IF U WANT TO CHANGE YR LEVEL OF LISTENING U HAVE TO USE A DESK TOP COMPUTER. I ORDERED PREMIUM ON MY CELL PHONE BUT IM NOT ALLOWED TO CANCEL IT ON MY CELL PHONE. THATS VERY IRRITATING. SO I HAVE TO FIND A DESK TOP COMPUTER IF I WANT TO CANCEL PREMIUM SERVICES. THERE'S NO CUS SERVICE PHONE NUMBER EITHER. IT'S EASY TO SIGN UP BUT DIFFICULT TO MAKE ANY CHANGES TO YR ACCOUNT.

What can I say about Mixcloud?? It's literally the only format of music I listen to. ONLY! For years!! Driving, in my office, downtime for my employees, at home especially when entertaining friends. The other thing is, I love to share it! I told so many people about Mixcloud and proud of it.
My ONLY small complain is that I would like to pay annually but that is not offered as yet.So when that comes about, it's on!
Cheers
Rich (Stiles)