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Minster Law Reviews 

7,453
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 2,714 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful staff for being patient and thorough when explaining complex legal processes and medical appointments. Consumers consistently note that the team provides incredible support and regular communication throughout personal injury claims, ensuring they feel completely reassured. Reviewers also highlight the professional guidance they receive, which helps reduce stress during very difficult and emotional situations. However, some customers also noted issues with response times, mentioning that communication could be very slow and chasing updates was frustratingly difficult. A few people also felt that cases took far too long to resolve or experienced unexpected delays with changing file handlers.

What people talk about most

Staff

Customers had positive experiences with staff, frequently highlighting their professionalism, patience, and... See more

Customer service

Consumers find customer service to be positive, frequently praising knowledgeable advisors who offer clear... See more

Service

Customers consistently note positive experiences with service, highlighting efficient communication, helpful... See more

Claim

Reviewers mention satisfaction and appreciation regarding their claim, frequently highlighting prompt... See more

Response time

People report ambiguous experiences with response time, as opinions are sharply divided regarding... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We spent 3 1/2 years with Minster law. A lovely team headed by Brendan Lowe. They were very diligent, patient and produce a volume of medical evidence for a personal injury claim for an RTA which had... See more

Company replied

Rated 5 out of 5 stars

Great service. My claim started out with Clare King and as it progressed it moved to David McLaughlin. Both were extremely helpful explaining things that I wasn’t sure about and making me feel at ease... See more

Company replied

Rated 5 out of 5 stars

Minster law took on this claim and at first I wasn’t sure it was worth chasing After a chat with the solicitor he reassured me beyond doubt They have dealt with the claims very professionally and... See more

Company replied

Rated 5 out of 5 stars

Briony was super helpful and answered all my questions with patience and kindness. This is very new ground for me to navigate and she explained everything clearly and in a way I could understand! Spe... See more

Company replied


Company details

  1. Personal Injury Attorney
  2. also in
  3. Law Firm
  4. Legal Services

Written by the company

Life can change in an instant when you’re injured in an accident. Minster Law can help you get the legal support you need and the financial compensation you deserve. As specialist personal injury lawyers, we’ve settled more than 124,000 cases and secured over £750m in damages since 2015. We understand that seeking legal support can feel daunting. When you’re going through a complex and difficult time, Minster Law keeps things clear and simple. Our friendly team has 20-plus years’ experience of pursuing successful personal injury claims. Whether you or a loved one have been in a motor vehicle accident, suffered an accident at work or been hurt at a public event, we can help.

How Minster Law can help you

Written by the company

Serious and catastrophic injury
Minster Law has one of the largest serious injury teams in the UK with specialists in head and spinal injuries as well as injuries resulting in the loss of a limb. We collaborate with some of the top medical experts and rehabilitation providers in the country.
Road traffic accidents
Being involved in a car crash or bike accident can be very distressing. As one of the largest road traffic accident law firms in the UK, we can help you access the medical and financial support you need to recover by pursuing a personal injury claim. Minster Law has a specialist bike team and is proud to look after approximately a quarter of bike clients in the UK.
Accidents at work
From manual handling injuries to faulty equipment or falls, accidents at work can have a long-term impact on your physical and mental health as well as your finances. Our highly experienced team can help you secure the best possible medical treatment and a fair settlement from your employer. We can also assist with unfair dismissal claims if a personal injury accident or claim means you lose your job.
Fatalities
Our specialist fatal accidents team provide compassionate legal advice to help families during an emotionally traumatic time. Making a fatal accident claim can help cover some of the financial burdens that often arise after the sudden death of a loved one. We put your needs first, offering practical support at every stage of the claims process.

What makes Minster Law different

Better outcomes, simpler services

Minster Law is on a mission to make legal services simpler for everyone. We care about our customers and it shows: we were shortlisted as finalists in two categories for the Personal Injury Awards 2025. We are constantly innovating and take pride in doing things differently. We work with some of the country’s top personal injury barristers, giving you the best chance of a favourable settlement. We also collaborate with the Association of Personal Injury Lawyers and Headway, a brain injury association.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

7K reviews

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4.6

All reviews

(7,453)

2,723 reviews in the last 12 months

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Rated 5 out of 5 stars

Hafsah was really helpful for first…

Hafsah was really helpful for first point of contact :)

4 September 2026
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Reply from Minster Law

Hi, thanks for your review and feedback about Hafsah and the great service that you have received - we really appreciate it and will ensure that your comments are passed on. Kind regards

Rated 5 out of 5 stars

Excellent claim handling

I had a very postive experience with Joe M. He was professional, very understanding and extremely supportive. He took the time to answer any questions that I had and made what could have been a stressful situation feel manageable. I greatly appreciate his support and he is great at his job!

4 September 2026
Unprompted review
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Reply from Minster Law

Hi, thanks for your review. We really appreciate you taking the time to share your feedback about Jo and the fantastic level of service that he has been able to provide whilst dealing with your claim. We're sure that Joe will be really pleased to read your comments. Kind regards

Rated 5 out of 5 stars

Great customer service from ella very…

Great customer service from ella very professional understanding polite and knowledgeable thanks

3 September 2026
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Reply from Minster Law

Hi Gary, it's great to read how pleased you've been with the service that Ella has been able to provide. We're sure that she will really appreciate you taking the time to provide us with your review. Kind regards

Rated 5 out of 5 stars

Very helpful and sympathetic

Very helpful and sympathetic

3 September 2026
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Reply from Minster Law

Hi Olivia, thank you for your review and your feedback. We'll make sure that your comments are shared with the team. Kind regards

Rated 5 out of 5 stars

I found the call handler extremely…

I found the call handler extremely helpful, patient and kind.

3 September 2026
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Reply from Minster Law

Hi Danielle, thanks for taking the time to share your feedback with us - we really appreciate it. Kind regards

Rated 5 out of 5 stars

I am very pleased with the service.the…

I am very pleased with the service.the member of staff who with my case was professional polite and helpful throughout the process many thanks.

2 September 2026
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Reply from Minster Law

Hi Delkash,

Thank you for your review.

We're pleased to know that you have received a good standard of service from our team.

Kind regards

Rated 5 out of 5 stars

Very helpful

Very helpful
I’d never had to make a claim and gave me the support I needed

26 August 2026
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Reply from Minster Law

Hi Amy,

Thank you for taking the time to post a review.

We're pleased to know that the team have been able to support you with your claim journey.

Kind regards

Rated 5 out of 5 stars

Very helpful!

2 September 2026
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Reply from Minster Law

Hi Jo,

Thank you for your review.

We're pleased that the team have ben helpful to you.

Kind regards

Rated 5 out of 5 stars

Spoke to Rihanna today 2-9-26 she spoke…

Spoke to Rihanna today 2-9-26 she spoke very calmly and kindly. Made me understand things let me take my time in answering questions. Felt very comfortable. Thank you

2 September 2026
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Reply from Minster Law

Hi Fem,

Thank you for your kind words.
We're pleased that Rihanna has been able to assist you and answer any questions you had.

Kind regards

Rated 5 out of 5 stars

Caitlin listen to what I had to say

Caitlin listen to what I had to say. Talked me through the process and what was going tonhappen next. Very happy with the service.

1 September 2026
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Reply from Minster Law

Hi Katie,

Thank you for taking the time to post a review.

It's always nice to know that the team have been able to help with the claim process.

Kind regards

Rated 5 out of 5 stars

From start to finish very efficient and…

From start to finish very efficient and understanding making a traumatic experience easier for all aspects from accident to recovery with a successful outcome
Thanks

1 September 2026
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Reply from Minster Law

Hi Graham,

Thank you for your review. We're pleased that the team have been able to progress your claim to a successful outcome and have helped to make the experience less traumatic for you.

Kind regards

Rated 5 out of 5 stars

Lisa was very professional

Lisa was very professional, understandable and communicating briefly. I felt very happy and convinced throughout I was on a call with her. Really a star person

1 September 2026
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Reply from Minster Law

Hi Sohail, Thank you so much for taking the time to leave the review for us and especially for your lovely comments about Lisa. We'll make sure Lisa has sight of this as we know how much this will mean to her. Thanks again.

Rated 5 out of 5 stars

Zedan was helpful and so patience with…

Zedan was helpful and so patience with me thank you

1 September 2026
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Reply from Minster Law

Hi Alex, Thank you so much for taking the time to leave the review for us and especially for your kind comments about Zedan. We'll make sure Zedan has sight of this as we know how much this will mean to them. Thanks again.

Rated 5 out of 5 stars

Really caring and very good service.

Really caring and very good service.
Great guy, very friendly.

1 September 2026
Unprompted review
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Reply from Minster Law

Hi Daniel, Thank you so much for taking the time to leave the review for us and we're pleased to hear you're happy with the service you experienced. Thanks again.

Rated 5 out of 5 stars

The rapid response to fast honest and helpful helpfulness the…

The rapid response to helpfulness the explanation as to what the process was going to be also I found the stuff to be very polite and understanding that is why I feel they deserve A5 star rating

25 August 2026
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Reply from Minster Law

Hi Stacey, Thank you so much for taking the time to leave the review and we're so pleased to hear you were happy with the service you experienced and the help and advice you received. Thanks again.

Rated 5 out of 5 stars

Really nice lady

Really nice lady

1 September 2026
Minster Law logo

Reply from Minster Law

Hi Jay, Thank you so much for taking the time to leave the review for us. Kind regards

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