Great service. My claim started out with Clare King and as it progressed it moved to David McLaughlin. Both were extremely helpful explaining things that I wasn’t sure about and making me feel at ease... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Briony was super helpful and answered all my questions with patience and kindness. This is very new ground for me to navigate and she explained everything clearly and in a way I could understand! Spe... See more
Company replied
Tina was brilliant during my initial call at the start of my claim. Very clear explanation of the process after my accident. Overall very straightforward and easy to understand. No one ever wants to h... See more
Company replied
Minster Law helped me a personal injury claim after the insurer had offered a small amount initially and they were successful in nearly doubling my compensation. They kept me regularly informed on the... See more
Company replied
Company details
Written by the company
Life can change in an instant when you’re injured in an accident. Minster Law can help you get the legal support you need and the financial compensation you deserve. As specialist personal injury lawyers, we’ve settled more than 124,000 cases and secured over £750m in damages since 2015. We understand that seeking legal support can feel daunting. When you’re going through a complex and difficult time, Minster Law keeps things clear and simple. Our friendly team has 20-plus years’ experience of pursuing successful personal injury claims. Whether you or a loved one have been in a motor vehicle accident, suffered an accident at work or been hurt at a public event, we can help.
How Minster Law can help you
Written by the company
- Serious and catastrophic injury
- Minster Law has one of the largest serious injury teams in the UK with specialists in head and spinal injuries as well as injuries resulting in the loss of a limb. We collaborate with some of the top medical experts and rehabilitation providers in the country.
- Road traffic accidents
- Being involved in a car crash or bike accident can be very distressing. As one of the largest road traffic accident law firms in the UK, we can help you access the medical and financial support you need to recover by pursuing a personal injury claim. Minster Law has a specialist bike team and is proud to look after approximately a quarter of bike clients in the UK.
- Accidents at work
- From manual handling injuries to faulty equipment or falls, accidents at work can have a long-term impact on your physical and mental health as well as your finances. Our highly experienced team can help you secure the best possible medical treatment and a fair settlement from your employer. We can also assist with unfair dismissal claims if a personal injury accident or claim means you lose your job.
- Fatalities
- Our specialist fatal accidents team provide compassionate legal advice to help families during an emotionally traumatic time. Making a fatal accident claim can help cover some of the financial burdens that often arise after the sudden death of a loved one. We put your needs first, offering practical support at every stage of the claims process.
What makes Minster Law different
Better outcomes, simpler services
Minster Law is on a mission to make legal services simpler for everyone. We care about our customers and it shows: we were shortlisted as finalists in two categories for the Personal Injury Awards 2025.
We are constantly innovating and take pride in doing things differently. We work with some of the country’s top personal injury barristers, giving you the best chance of a favourable settlement. We also collaborate with the Association of Personal Injury Lawyers and Headway, a brain injury association.
Contact info
Minster Law, Peel Avenue, Wf27ua, Wakefield, United Kingdom
- www.minsterlaw.co.uk
4.6
Excellent
7K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great service
Great service. My claim started out with Clare King and as it progressed it moved to David McLaughlin. Both were extremely helpful explaining things that I wasn’t sure about and making me feel at ease. Everything was dealt with from physio, doctor and hospital appointments taking any stress away. They were both easy to contact by email or phone and always happy to help.
15 September 2026
Unprompted review
Reply from Minster Law
Hi Kathryn,
Thank you for your review
It's good to know that both Clare and David have been able to support you through what id always a difficult time.
Kind regards
Tina was very supportive
Tina was very supportive, professional and provided an excellent service
15 September 2026
Reply from Minster Law
Hi Emma,
Thank you for taking the time to post a review.
We're please that you have felt supported with your claim.
Kins regards
Excellent
I am very grateful to have been assigned Lisa Warburton to deal with my case.
From our initial contact, Lisa demonstrated such patience, kindness and empathy. I immediately felt at ease and reassured, which made what could have been a very stressful experience much easier to manage.
I was genuinely impressed by the level of care and professionalism shown throughout. Thank you for your excellent customer service and for making me feel listened to and supported.
15 September 2026
Reply from Minster Law
Hi Nicky,
Thank you for your kind review,
We've passed this to Lisa who we're sure will be as pleased as wee are to see that you have been satisfied with the service she has provided.
Kind regards
The communication skills demonstrated…
The communication skills demonstrated by the advisor, also she listens attentively and ensures that I understand the questions presented to me
15 September 2026
Reply from Minster Law
Hi Donald
Thank you for your review, it's good to know that you have received the correct advice in a way that was easy to understand.
Kind regards
Reply from Minster Law
Hi Debbie,
Thank you for taking the time to provide a review.
We're pleased that you have had a good experience with the team.
Kind regards
Timeous communication
Timeous communication. Business mindedness, empathetic and knoledgeable.
14 September 2026
Reply from Minster Law
Hi Albert
Thank you for you kind review, It's always nice to receive positive feedback.
Kind regards
Reply from Minster Law
Hi Vijay, Thank you so much for taking the time to leave the review for us and we're pleased to hear you're happy with the service you experienced. Kind regards
Happy and helpful
The lady I spoke with, Hanna, was very helpful and happy to answer any questions I had, clearly and easy to understand. She was patient with me and happy to help.
14 September 2026
Reply from Minster Law
Hi Sandra, Thank you so much for taking the time to leave the review for us and especially for your lovely comments about Hanna. We'll make sure Hanna has sight of this as we know how much this will mean to her. Kind regards
Reply from Minster Law
Hi Walster, Thank you so much for taking the time to leave the review for us and we're pleased to hear you're happy with the service you experienced. Kind regards
Rachel dealt with my claim and always…
Rachel dealt with my claim and always provided clear and timely updates regarding the process. I would highly recommend using Minster Law for their professionalism and understanding
14 September 2026
Reply from Minster Law
Hi Kevin, Thank you so much for taking the time to leave the review for us and especially for your lovely comments about Rachel. We know how much it will mean to Rachel knowing she made this difficult process as easy as she could for you with her help and support. Take care and we wish you all the very best.
Tina was very helpful on the phone and…
Tina was very helpful on the phone and made the whole experience go very smoothly
14 September 2026
Reply from Minster Law
Hi, Thank you so much for taking the time to leave the lovely review for Tina. We'll make sure Tina has sight of this as we know how much this will mean to her. Kind regards
Kaitlyn was Very clear with the claim…
Kaitlyn was Very clear with the claim and very helpful
14 September 2026
Reply from Minster Law
Hi Tanya, Thank you so much for taking the time to leave the lovely review for Kaitlyn and we're so pleased to hear you're happy with the help and advice you received. We'll make sure Kaitlyn has sight of this as we know how much this will mean to her. Thanks again
Great lady on phone very helpful easy…
Great lady on phone very helpful easy to talk to. Talked me through document signing on line would recommend.
12 September 2026
Reply from Minster Law
Hi Jane, Thank you so much for taking the time to leave the review for us and we're pleased to hear you're happy with the service you experienced and the help you received. Thanks again.
Reply from Minster Law
Hi Umayr, Thank you so much for taking the time to leave the lovely review for Abigail. We'll make sure Abigail has sight of this as we know how much this will mean to her. Kind regards
Great service!
Hana was a great help, patient and explained each process perfectly
She took her time to go over everything with me to make sure every bit of information was included and correct. I couldn’t have asked for a better person to deal with in a stressful situation who made it all much easier to handle!
12 September 2026
Reply from Minster Law
Hi Harrison, Thank you so much for taking the time to leave the review for us and especially for your lovely comments about Hana. We'll make sure Hana has sight of this as we know how much it will mean to her knowing she made this difficult process as easy as she could for you with her help and advice. Thanks again.
Very understanding an helpful as I not…
Very understanding an helpful as I not good at e mails
11 September 2026
Reply from Minster Law
Hi Stephen, Thank you so much for taking the time to leave the review for us and we're pleased to hear you're happy with the service you experienced and the help you received. Kind regards
Briony from Minster Law was excellent
Briony from Minster Law was excellent, great communicator, friendly and very understanding of the circumstances for our conversation - I would highly recommend and very happy to talk to her again should the need arise
11 September 2026
Reply from Minster Law
Hi Trevor, Thank you so much for taking the time to leave the review for us and especially for your lovely comments about Briony. We'll make sure Briony has sight of this as we know how much this will mean to her. Thanks again.
Very helpful
Great service very helpful with my claim nice to talk on phone thank you very much help and support from Leon James julian
11 September 2026
Reply from Minster Law
Hi Leon, Thank you so much for taking the time to leave the review for us and we're pleased to hear you're happy with the service you experienced and the people you spoke with. Kind regards
Lisa was fantastic
Lisa was fantastic, very caring and super knowledgeable. The first call with her was so reassuring
5 September 2026
Unprompted review
Reply from Minster Law
Hi Amber, Thank you so much for taking the time to leave the lovely review for Lisa as we know how much this will mean to her. Kind regards
They are truly amazing and professional…
They are truly amazing and professional people looking after each customer in their own aspect of their business.
Wish them all the best in future.
11 September 2026
Reply from Minster Law
Hi Mohammad, Thank you so much for taking the time to leave the review for us and we're so pleased to hear you were happy with the service you received and the help and advice you received from the people you spoke with. Thanks again.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.