Extremely well located hiking/camping supply store if you live on the Wales/England border and love a good trek in the Forest of Dean and Brecon Beacons area. Great staff who were very informative and... See more
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I have just left the Monmouth branch of Millets where the courtesy and support I received was outstanding. Liz went out of her way to help me to return a package through UPS. The process was frustra... See more
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Zero star review (1 star minimum available!) for Millets Monmouth. Visited shop and got screamed and yelled at to leave for not wearing a mask - despite there being no requirement for one! Never hav... See more
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Excellent service with my order being ready for collection on the same day. The staff in the Monmouth store were great. The sandals I ordered are a second pair as I find them comfortable and supportiv... See more
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Company details
About Millets - Monmouth
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
Contact info
21 Monnow Street, NP25 3EF, Monmouth, United Kingdom
- 01600 739187
4.9
Excellent
285 reviews
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At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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Very good friendly service
13 February 2024
Unprompted review
Reply from Millets - Monmouth
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Millets Customer Care Team
Literally saved the holiday!
Came on holiday and forgot my daughters shoes so would have had to spend the week riding a mountain bike in crocs. Not ideal. The lovely shop assistants took care of us and got me out of the bad books. 5/5 would recommend highly.
12 February 2024
Unprompted review
Reply from Millets - Monmouth
Good Morning Sam.
Thanks for the amazing review!
I am delighted to hear that our store was able to assist you for your holiday!
We hope that you continue to shop with us.
Kind regards,
Georgia
Millets Online Reviews Team.
Jeanette is always very helpful and…
Jeanette is always very helpful and accommodating whenever myself or my family go in. She is a real asset to your company and she comes across like it is never a bother or hassle to help
10 February 2024
Unprompted review
Reply from Millets - Monmouth
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Millets Customer Care Team
Excellent service from the Monmouth…
Excellent service from the Monmouth branch. Size of jacket not available in the shop , assistant ordered it online for me and it was delivered the following day . Very impressed 🙂
15 January 2024
Reply from Millets - Monmouth
Hi,
Feedback on how to improve is important but it's also nice to see full marks. Thank you for the 5 star review.
Best Wishes
Millets Customer Care Team
Really helpful exchange
Went to change gloves for a different size, none in stock.
Checked at Cardiff branch, in stock, the member of staff was working there the next week. She took and exchanged gloves which I collected from Monmouth. Brilliant service, thank you 😊
6 January 2024
Unprompted review
Reply from Millets - Monmouth
Thanks for the 5*
It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.
Kind regards,
Millets Customer Care Team
Pleasant staff,good quality products &…
Pleasant staff,good quality products & very good prices.
15 December 2023
Reply from Millets - Monmouth
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Millets Customer Care Team
A real welcome and friendly service…
Two young ladies made my visit just perfect.
Helpful, friendly, funny and hardworking - a real credit to themselves and Millets.
Thank you.
5 December 2023
Unprompted review
Reply from Millets - Monmouth
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Millets Customer Care Team
We enjoy shopping in Monmouth Millets
We enjoy shopping in Monmouth Millets. The staff are very friendly and extremely helpful. The Manager knows her merchandise and always offers great advice! I usually leave the shop with more than I planned to buy! Thanks
30 November 2023
Unprompted review
Reply from Millets - Monmouth
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Millets Customer Care Team
Great store
Great store, excellent prices and products and friendly, helpful service from the lovely lady who served us on Saturday.
11 November 2023
Unprompted review
Reply from Millets - Monmouth
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Millets Customer Care Team
Excellent fast delivery.
Excellent fast delivery.
I also shop at your local Millets in Monmouth, and the assistants are always so helpful & friendly
11 November 2023
Reply from Millets - Monmouth
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Millets Customer Care Team
Excellent service from Jan and Chrissie
I was visiting Monmouth today and popped in to the local Millets as they always have excellent quality clothing and footwear. I purchased a great pair of Merrell trainers with the help Jan. She was also able to find me some XL t shirts and Chrissie at the till made us laugh and processed our order. The staff here were attentive and quick to help and Millets score top marks for excellent customer service.
11 November 2023
Unprompted review
Reply from Millets - Monmouth
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Millets Customer Care Team
A pleasant and positive experience
Very helpful staff providing alternative solutions to enable me to purchase goods that I needed.
25 October 2023
Reply from Millets - Monmouth
Hi Colum,
Thank you for taking the time to leave us a review.
It's great to hear that you had such a positive experience and found our team helpful.
We hope to see you shop with us again soon.
Thanks,
Chelsie.
Millets Online Review Team.
Fabulous customer care
Liz was fantastic at sorting out a Black's return for me. Rebecca on customer care sorted out the refund and I was able to buy the item promptly. Staff were friendly and helpful. Fabulous customer care, I recommend this store wholeheartedly.
1 October 2023
Unprompted review
Reply from Millets - Monmouth
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Millets Customer Care Team
Great team
Great team, great service - our local store - thank you once again.
28 September 2023
Unprompted review
Reply from Millets - Monmouth
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Millets Customer Care Team
The good & the bad
The sales lady dealing with my wife looking for walking boots was extremely knowledgeable & helpful. Upon paying I produced my Defence Discount card seeking discount on my purchase, the till operator said sure thing. It was only when I returned home and checked my receipt that I noticed the discount had not been applied. Disappointed.
23 September 2023
Unprompted review
Reply from Millets - Monmouth
Hi Duncan,
I hope you're well and thank you for taking time to leave us a review.
I am sorry to hear about this and I understand your disappointment.
So we can discuss this further with yourself, please can you email us at onlinereviews@millets.co.uk and quote us the TrustPilot reference number: 1475, along with the order number and the full billing address including postcode.
Kind regards,
Ethan,
Millets Online Review Team.
Liz was exceptional
Liz was exceptional
Very patient and extremely knowledgeable with regards the walking boots
Would definitely recommend
19 September 2023
Unprompted review
Reply from Millets - Monmouth
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Millets Customer Care Team
Friendly staff
We brought our cockapoo Ted into millets in monmouth today and the staff were super friendly! Everyone loved Ted and we got everything we needed and we're advised on what things would be best for what conditions. They to the staff at millets monmouth today you were brilliant
20 September 2023
Unprompted review
Reply from Millets - Monmouth
Thanks for the 5*
It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.
Kind regards,
Millets Customer Care Team
Great service from Jess and her…
Great service from Jess and her colleague. Phoned the day before to ask for a folding table to be put aside which was done. On arrival they cheerfully helped me test the table and readily swapped the carry case which was a causing a problem.
16 September 2023
Unprompted review
Reply from Millets - Monmouth
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Millets Customer Care Team
Staff are an absolute delight 👏
9 September 2023
Unprompted review
Reply from Millets - Monmouth
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Millets Customer Care Team
Great service,
1 September 2023
Reply from Millets - Monmouth
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Millets Customer Care Team
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