Staff in store were fabulous in helping me choose a North ridge jacket for my grandson as berghaus were all out stock .girl was lovely knew her products .sad to see shop closing .I'd definitely keep h... See more
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See what reviewers are saying
I came in and bought some hand warmers with my husband. As we entered we were greeted with a smile and a hello which was an excellent start to my visit as it is rare to see politeness from the youth... See more
Company replied
I bought a beautiful hat. I came into millets looking for a hat to buy as a gift for my daughter who is returning (only for Christmas I don’t like her enough to keep her around) from a boarding schoo... See more
Company replied
I rushed in with my two year old literally on the floor pushing along his car after frantically looking for a compass for a friend who is off travelling. The team welcomed both of us warmly, directed... See more
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Company details
About Millets - Andover
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
Contact info
29 High Street, SP10 1LJ, Andover, United Kingdom
- 01264 316877
4.9
Excellent
337 reviews
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Very helpful staff on Satrday 24th Feb…
Very helpful staff on Satrday 24th Feb who gave us useful information on clothing and camping stoves.
24 February 2024
Unprompted review
Reply from Millets - Andover
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Millets Customer Care Team
Excellent customer service and…
Excellent customer service and brilliant service. Friendly and very helpful.
24 February 2024
Unprompted review
Reply from Millets - Andover
Thanks for the 5*
It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.
Kind regards,
Millets Customer Care Team
Fast and efficient from resolving an…
Fast and efficient from resolving an ongoing issue with an online order!! Went into the store and resolved within minutes.
Millets andover Kerry & Charlie massive thank you exceptional service
23 February 2024
Unprompted review
Reply from Millets - Andover
Hi
Many thanks for taking some time to give us a 5 star review. We hope your next experience with us is as good as this one.
Thanks again
Millets Customer Care Team
Angus the superstar
I came in on a Monday looking for some camping bits, it's been so long since I last went but a young man called Angus was helpful. He's so funny and kind. Felt like I left with a good haul. Thank you!
19 February 2024
Unprompted review
Reply from Millets - Andover
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Millets Customer Care Team
I arrived into millets the other day…
I arrived into millets the other day looking for some bits for camping and one of the staff Angus I think came over and was really helpful when I asked him what bits to go for would recommend
20 February 2024
Unprompted review
Reply from Millets - Andover
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Millets Customer Care Team
Excellent service and really useful…
Excellent service and really useful advice. Thank you
20 January 2024
Unprompted review
Reply from Millets - Andover
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Millets Customer Care Team
Went in looking for hand warmers
Went in looking for hand warmers. As I needed quite a few. And I was met by perfect shop assistants who helped and were really kind.
19 January 2024
Unprompted review
Reply from Millets - Andover
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Millets Customer Care Team
I took my son down to millets to get…
I took my son down to millets to get him some bits for his first dofe walk,both the young man that helped us and the lady at the till were really helpful, polite & knowledgeable. We will definitely go back there again when he needs more stuff for future dofe walks & expeditions. Thank you both very much.
15 January 2024
Unprompted review
Reply from Millets - Andover
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Millets Customer Care Team
Thank you, James - great service
James was so helpful, knowledgeable and informative and helped us make our choice without pressure.
14 January 2024
Unprompted review
Reply from Millets - Andover
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Millets Customer Care Team
Andover Store
I bought a pair of Peter Storm waking boots on-line. Forgetting I would need a bigger size due to thicker socks. I look to exchange them on-line, by this time they were out of stock. I called the Andover brand and I spoke to Charlie. She was so accommodating and helpful I was able exchange the boots in store without any fuss.
7 January 2024
Unprompted review
Reply from Millets - Andover
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Millets Customer Care Team
Really helpful friendly staff
Really helpful friendly staff. Straight away I was directed to the part of store I needed and then helped with purchase. A very pleasant shopping experience.
6 January 2024
Unprompted review
Reply from Millets - Andover
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Millets Customer Care Team
BRILLIANT service!
Brilliant service, from a gentleman (Angus) who really knew what he was talking about, having had experience himself of the outdoor hobby for which I needed equipment. He went to immense trouble and was very helpful, kind & patient. Thank you
2 January 2024
Unprompted review
Reply from Millets - Andover
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Millets Customer Care Team
Excellent service
James was very good when we looked to try on some shoes
31 December 2023
Unprompted review
Reply from Millets - Andover
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Millets Customer Care Team
Excellent customer service by Kerry in…
Excellent customer service by Kerry in Andover today.
30 December 2023
Unprompted review
Reply from Millets - Andover
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Millets Customer Care Team
Great service
Great service from James, all the staff are very friendly and helpful.
29 December 2023
Unprompted review
Reply from Millets - Andover
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Millets Customer Care Team
Reply from Millets - Andover
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Millets Customer Care Team
Helpful staff and good items
The staff are very helpful and friendly. The stick isn't too bad and if not sure what to buy you can always ask for help.
27 November 2023
Unprompted review
Reply from Millets - Andover
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Millets Customer Care Team
Excellent Service Always
Charlie, James and Angus always make me feel welcome in the store, are always polite and helpful and always help to keep my little one occupied. Thanks to the team as always!
9 December 2023
Unprompted review
Reply from Millets - Andover
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Millets Customer Care Team
Friendly and professional staff.
2 December 2023
Unprompted review
Reply from Millets - Andover
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Millets Customer Care Team
Kerry was a lovely assistant
Kerry was a lovely assistant. She helped us immediately, was very friendly and knowledgeable. We were able to buy our items quickly and easily. Highly recommend.
23 November 2023
Unprompted review
Reply from Millets - Andover
Thanks for the 5 star review.
We hope your next experience with us is as good as this one.
Thanks again
Millets Customer Care Team
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