I came in and bought some hand warmers with my husband. As we entered we were greeted with a smile and a hello which was an excellent start to my visit as it is rare to see politeness from the youth... See more
Company replied
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See what reviewers are saying
I bought a beautiful hat. I came into millets looking for a hat to buy as a gift for my daughter who is returning (only for Christmas I don’t like her enough to keep her around) from a boarding schoo... See more
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I rushed in with my two year old literally on the floor pushing along his car after frantically looking for a compass for a friend who is off travelling. The team welcomed both of us warmly, directed... See more
Company replied
Yesterday I went to buy a particular pair of trail running shoes. I much prefer to go to an actual shop to try things on and receive expert advice. Angela was extremely helpful, competent and knowledg... See more
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Company details
About Millets - Andover
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
Contact info
29 High Street, SP10 1LJ, Andover, United Kingdom
- 01264 316877
4.8
Excellent
336 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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See how their reviews and ratings are sourced, scored, and moderated.
Reply from Millets - Andover
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Millets Customer Care Team
Reply from Millets - Andover
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Millets Customer Care Team
Rude staff
Not sure if the staff are rude because the store is closing down, or if the store is closing down because the staff are so rude that there's now a lack of customers. I don't know what you're going through and you don't know what I'm going through. Despite staying polite and friendly, it is not my fault that your staff are having a bad day and take it out on the customers.
20 December 2025
Unprompted review
Reply from Millets - Andover
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at millets.co.uk/customer-care/contact-us
Thanks again for your time,
Millets Customer Care Team
I rushed in with my two year old…
I rushed in with my two year old literally on the floor pushing along his car after frantically looking for a compass for a friend who is off travelling. The team welcomed both of us warmly, directed me to the compasses - one of which is perfect for what I had in mind and then offered us 50% off batteries for our purchase - another handy thing to grab ready for the Xmas toys! They spoke lovely to my boy who I encouraged to put the compass on the desk for me and whilst I paid. Thanks Team
8 November 2025
Unprompted review
Reply from Millets - Andover
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Millets Customer Care Team
Consistently great service
It always has the items I want with plenty of choice. The member of staff was really friendly and helpful and assisted me as soon as I was clearly looking for a specific item.
25 October 2025
Unprompted review
Reply from Millets - Andover
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Millets Customer Care Team
Friendly staff
Friendly, efficient and helpful assistants. Excellent value product.
11 October 2025
Unprompted review
Reply from Millets - Andover
Hello,
Many thanks for rating us so highly.
We hope that you find our choice of products and service great value.
Thanks again for the 5 stars,
Millets Customer Care Team
Shopping at Millets
More than 1 staff helped out. They were very helpful and efficient. They had good knowledge, and we got everything we needed in a short amount of time.
27 September 2025
Unprompted review
Reply from Millets - Andover
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Millets Customer Care Team
Good service every time I shop
Ive lived in Andover for a long time and the staff have always been amazing. Nothing too much trouble and they take great care to make shopping in store a pleasure. Today was as I have come to expect.
9 September 2025
Unprompted review
Reply from Millets - Andover
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Millets Customer Care Team
Helpful and knowledgeable staff.
The staff were very helpful and pleasant. I was pointed to the exact item I was looking for.
4 September 2025
Unprompted review
Reply from Millets - Andover
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Great service
Visited the store on Saturday, nice greeting. I was trying on walking shoes and was given great attention by Chelle who got me several styles to try on as I was having trouble finding the right size and width, with her help & advice I found the perfect pair and also the store had BH 15% extra off so that was even better
23 August 2025
Unprompted review
Reply from Millets - Andover
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Millets Customer Care Team
Extremely helpful
Extremely helpful, friendly and professional staff. Nothing was too much trouble and they even took the trouble to look up information on their website when they weren’t sure of a technical issue.
The staff here are always helpful - please give them a bonus & no I’m not related, just a very happy customer who appreciates good service. Thank you Andover Millet’s staff.
12 August 2025
Unprompted review
Reply from Millets - Andover
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Millets Customer Care Team
In the middle of Andover whether you…
In the middle of Andover whether you come by train & bus, checkout this store as there are some very fab bargains to be had, very pleasant staff too just ask, then spend some good time in The Fox, the Wetherspoons across the road.
12 August 2025
Unprompted review
Reply from Millets - Andover
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Millets Customer Care Team
Great deals and service
I came in looking for camping chairs for a festival and got an amazing deal! The staff were both super friendly and helpful🤩
10 August 2025
Unprompted review
Reply from Millets - Andover
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Millets Customer Care Team
Very Friendly
I was greeted when I entered, left to shop at my own will and the staff were very friendly when I went to purchase my items, great experience overall.
22 July 2025
Unprompted review
Reply from Millets - Andover
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Millets Customer Care Team
Exceptionally friendly staff
Exceptionally friendly staff - very attentive and helpful
Went above and beyond to help
9 July 2025
Unprompted review
Reply from Millets - Andover
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Millets Customer Care Team
Excellent customer service
I recently made a big purchase in-store and couldn’t be happier with the experience. From the moment I walked in, I was looked after incredibly well, especially by a staff member named Alfie.
He was friendly, knowledgeable, and incredibly patient while I asked all my questions and took my time deciding. It’s clear he genuinely cares about helping customers.
6 July 2025
Unprompted review
Reply from Millets - Andover
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Millets Customer Care Team
Great help with kit for DofE
Great help with kit for DofE. Polite, helpful and interested. Thank you for your help!
30 June 2025
Unprompted review
Reply from Millets - Andover
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Millets Customer Care Team
Very helpful staff
28 June 2025
Unprompted review
Reply from Millets - Andover
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Millets Customer Care Team
Alfie in the store was superb
Alfie in the store was superb. Very helpful. He was Happy to be there and able to assist. Great customer service.
24 June 2025
Unprompted review
Reply from Millets - Andover
Thanks for giving us a 5 star review.
It's a real team effort to make sure everyone gets the right level of service and we hope that we can maintain that level of expectation.
Kind Regards
Millets Customer Care Team
Helpful and knowledgeable staff
Helpful and knowledgeable staff made the whole shopping experience better. Time is precious and the staff just got on with help and advice that meant less faff and hassle.
22 June 2025
Unprompted review
Reply from Millets - Andover
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
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