MILK Books Reviews 

11,740
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 1,911 reviews, reviewers overwhelmingly had a great experience with this amazing company. Customers frequently share that the custom photo books and high-resolution printed items feature stunning image clarity, thick pages, and gorgeous covers that beautifully preserve their most cherished life memories. Consumers also find the online design tools and website interfaces remarkably intuitive, making it simple to arrange layouts and organize photos when building personalized keepsakes. Some reviewers were not happy with the final product, mentioning occasional print flaws like dull colors or minor image bleeding, alongside unexpected delivery fees that created frustration and made customers hesitate to purchase items again.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the exceptional print quality, thick... See more

Quality

Consumers find quality to be positive, highlighting professional craftsmanship, excellent photo printing, and... See more

User experience

Clients share positive opinions on user experience, describing the website and design tools as intuitive and... See more

Website

Reviewers mention positive feedback about website, consistently praising how user-friendly, intuitive, and... See more

Delivery service

Customers had positive experiences with delivery_service, noting that packages frequently arrive quicker than... See more

Reviews shaping this summary

Rated 5 out of 5 stars

QUALITY KEEP SAKE FOREVER!! So impressed with my beautiful linen cover photo book that has a striking resemblance of a high end coffee table book which will be forever on display of our most cherished... See more

Rated 5 out of 5 stars

We made our wedding magazine after receiving all our wedding pictures. The book was incredibly easy to put together with many different options in page formatting and style. We received the book... See more

Rated 5 out of 5 stars

We love our Milk Books wedding album! We spent a lot of time researching which company would do the best job of capturing our memories and made the leap to Milk Books. The album turned out perfect! Th... See more

Rated 5 out of 5 stars

Milk always deliver excellent quality and this was no exception. I usually order the hard cover books, but because this was a smaller album with less pages, I opted for the soft cover. It is beautiful... See more



Company details

  1. #1 of 2 best companies in Photo Printing Service
  2. #1 of 3 best companies in Art Supply Store
  3. #1 of 3 best companies in Association or Organization
  4. #4 of 7 best companies in Gift Shop
  5. #2 of 3 best companies in Hobby Store
  6. #1 of 1 best companies in Wedding Service

Written by the company

Create High Quality, Custom Photo Books & Photo Albums Online With MILK Books. Design Your Photo Book Using Our Digital Photo Book Software.

MILK Handcrafted Photo Books

Written by the company

Satisfaction promise
We guarantee the quality of our products.
Worldwide shipping
Great value shipping wherever you live.
Free secure storage
We never delete your printed projects.
We use the finest materials
Every book and album is carefully created using premium papers, fabrics, binding and inks.
We offer the best quality digital printing
We use age-old bookmakerʼs techniques combined with industry-leading printing presses for the best print results.

Satisfaction Promise

We guarantee the quality of our products.

At MILK Books, we take great pride in crafting beautiful printed products you will cherish over your lifetime. As our products are largely crafted by hand, occasionally, as humans, we don't get it 100% right. If you are not entirely satisfied with the quality of your order, please contact us within 14 days upon receiving your order, so we can make it right.

Contact info

4.8

Excellent

TrustScore 5 out of 5

12K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 97% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(11,740)

2,022 reviews in the last 12 months

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Rated 5 out of 5 stars

Easy to use & amazing quality

Layout was very easy to use, being able to easily drag and drop images in. The quality of our photo book is just incredible, such a beautiful way to look back at wonderful memories.
Highly recommend!

21 July 2026
Rated 5 out of 5 stars

Very easy to work on

The book was very easy to edit and select layouts for, as well as adding and selecting photos. The work also saves so you can come back to work on it later.

18 July 2026
Rated 5 out of 5 stars

Lovely book

Lovely book - great quality, and now i can reminisce about our trip, and share with other.
Creation of the books can be as simple as you want, or you can take the time to edit layouts.
Love it, and highly recommend!

19 June 2026
Rated 5 out of 5 stars

I loved the book

I loved the book. Feels very premium and you actually get what you pay for. For me worth every penny for our wedding photos. Very sturdy with the presentation box 😀

12 July 2026
Rated 4 out of 5 stars

Excellent

The website was really easy to use, designing a wedding album took about a full day but had the website not been designed as well, it could easily have taken 3-5 days.

There’s a range of layout options, binding options including fabrics to bind the album in. Beyond making the album various presentation options were offered.

It was easy to switch between colour or black and white although I’m not sure I recall a sepia option. The introduction offer was also quite nice and it only took a few days to deliver the completed product.

The service offers nice nudges such as do you want to share the draft with friends or family to review. This was the first album I made with MILK but I’d definitely make another one.

I only used an iPad for this one so will download the Mac software/app for the second album. One thing I did notice was that there was a lot of white space on some pages and I don’t think that what clear to me when reviewing the draft.

The other point I would add is that if there are stock options in terms of albums people make - such as weddings - it might be worth adding a checklist to test if people have covered all of the main moments so for example hair/makeup, jewellery, vows, speeches, etc.

9 July 2026
Rated 4 out of 5 stars

Unhappy at first, but problem fixed promptly!

The quality was much less than anticipated. I knew it was a magazine cover, but it had water stains within one day of arrival. Make sure you know exactly what material you’re getting. Certainly was not worth over $200 for something that was ruined so quickly.

Update: Customer service was very attentive and held firm on their satisfaction guarantee. They provided a voucher for a reprint with the amount paid, and I used this towards a book with a hard cover. Looking forward to the final product. One of the best customer service experiences I have had!

17 July 2026
MILK Books logo

Reply from MILK Books

Hi Meghan,

Thank you for your review.

We are sorry if your Magazine didn’t meet your expectations.

Our Magazine covers are crafted from a Textured Matt card cover, with a protective water varnish for added durability. We try to make our materials clear across our range, and we are sorry if this was missed while creating your special keepsake.

I can see our Customer Service team are working with you to investigate your concerns as per our Satisfaction Promise, and are awaiting your reply - https://www.milkbooks.com/satisfaction-promise

Kind regards,
The MILK Books Team

Rated 5 out of 5 stars

Best photobook service I've ever used

I honestly couldn't be happier with my new photobook! After years of saving and trying to find a company that would do justice to my beautiful wedding photos, I finally took a chance on MILK having seen them online. Their online editing set up is brilliantly simple to use and can be done in your own time, helping you with layouts and enabling you to create your own bespoke album in real time. The finished product is beautiful, from cover to cover the quality is absolutely wonderful, and despite how many pages my book has, it still lays flat and the linen cover sits beautifully across it. Some of my photos came out darker in print, but the paper quality is lovely as well, giving my book a professional finish, so the darkness isn't a huge problem.
As an amateur landscape and travel photographer, I've used all sorts of online printing services, but I will DEFINITELY being using MILK again and again. They are worth the higher price point and please don't be put off by them being based in Hong Kong.

My only feedback to the team at MILK comes in the form of requests - more layout options in the editing section please! And even bigger books so I can create some 'coffee table' style albums for landscape photos!

14 July 2026
Rated 5 out of 5 stars

Beautiful work

Beautiful work. The packing and presentation were solid. Though I made a relatively small one, the book itself felt substantial, the paper quality is beautiful and represents the photographs so well. The binding and folds are strong and durable. I love it!

11 July 2026
Rated 5 out of 5 stars

Very user-friendly

The interface is so easy and intuitive to use and I really appreciated the ability to save and come back to it; the pre-purchase option is really helpful to take advantage of sale pricing too!

18 July 2026
Rated 5 out of 5 stars

We love our Milk Books wedding album

We love our Milk Books wedding album! We spent a lot of time researching which company would do the best job of capturing our memories and made the leap to Milk Books. The album turned out perfect! The prints look fantastic, and no details were spared. We will be recommending Milk Books to anybody who is willing to listen!

18 July 2026
Rated 3 out of 5 stars

Colors were different and made people…

Colors were different and made people look different from the original photo :(

15 July 2026
MILK Books logo

Reply from MILK Books

Hi Monica,

Thank you for your review.

We are sorry if the print result of your Medium Canvas print didn’t meet your expectations.

As we haven't heard from you about this issue, one of our Customer Service team have emailed you to investigate as per our Satisfaction Promise - https://www.milkbooks.com/satisfaction-promise

Kind regards,
The MILK Books Team

Rated 5 out of 5 stars

Such a smooth experience to create my…

Such a smooth experience to create my album. The program was easy to use and I love all the options I could choose from to find the best layout. The team was so help when I realized I made a small error after I placed my order, we were able to correct it before it was printed !

10 July 2026

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