Mila Foy Reviews 76

Reply from Mila Foy

Sep 23, 2025

Hi Nups,

We’re really sorry to read this and we completely understand your frustration. We did reply to your messages, but not as quickly as you expected, and we recognise that slow communication can make the situation feel even worse.

At the time, we were using Yodel for deliveries, but after numerous complaints and delays we have now stopped using them moving forward. Our aim is always to deliver a smooth service, and we’ve taken this as a lesson to improve both our courier choices and our customer response times.

We have already been in touch with you directly and sorted this out, and we are grateful you gave us the opportunity to do so despite the frustration. As a small business, we’re constantly learning and improving, and your feedback genuinely helps us grow.

Thank you for bringing this to our attention.

The Mila Foy Team

Reply from Mila Foy

Sep 23, 2025

Hi Andrew,

We’re truly sorry to read your experience and we completely understand your frustration. We did send out your items, and even after your chargeback was processed we still sent multiple replacements as a gesture of goodwill, because our priority is always making sure customers receive what they paid for.

Unfortunately, at the time we were using Yodel, and we later discovered that a number of parcels were being tampered with or not delivered at all. This caused serious problems for both us and our customers. It was a painful lesson as we lost thousands fixing these issues, but it also pushed us to take action.

Since then, we have completely stopped using Yodel, introduced tamper-proof security seals and improved our packaging. As a result, we have not had complaints of this nature again.

We know how it looked from your side, but we want to reassure you and anyone reading this that we are a genuine small business, and our products are real, hand-crafted in limited batches with rare ingredients. Every order matters to us, and we are constantly improving our service.

Thank you for sharing your experience, as it has helped us strengthen our business for the better.

The Mila Foy Team

Reply from Mila Foy

Sep 23, 2025

Hi Kaarthik,

Thank you for your feedback. We completely understand your frustration and why it may have felt like a scam at first. To clarify, when you place an order our system automatically sends a tracking link straight away, but this only activates once the parcel has been dispatched. If you check it before dispatch, it will show as invalid or inactive, which can understandably cause confusion.

We did reply on WhatsApp, but not within the 24 hours you expected. As a small business receiving hundreds of messages, we are not always as fast as customers would like, though we are constantly working to improve this.

You did receive your order as expected, and we are grateful you gave us the chance to sort it out. We’re a genuine small business creating limited-batch products, and feedback like this helps us refine both our service and communication.

The Mila Foy Team

Reply from Mila Foy

Sep 23, 2025

Hi Joseph,

We’re saddened to read this, especially as your order was dispatched and delivered to you, even after a chargeback was raised. Despite receiving your item, you still chose to leave this review, which is disheartening for a small, growing business like ours.

As a new company, we’re not perfect, but we are genuine. Every bottle is handmade in small batches with rare ingredients, and we’ve spent years perfecting our formulas before launching. Like many small businesses, we rely on patience and understanding while we improve systems such as tracking and communication. Most of our customers who allowed the process to run its course received their items without issue and continue to support us.

We only wish you had given us the same chance. Reviews like this can be damaging, but they also remind us why we’re working so hard — to build a brand based on trust, transparency, and quality.

The Mila Foy Team

Reply from Mila Foy

Sep 23, 2025

Hi Collis,

We’re sorry to see this review, especially as we did speak with you directly and ensured you received not only your order but also over £90 worth of additional products as an apology for the delay. The issue originally arose because the tracking link was checked before the parcel was dispatched, which made it appear invalid. On top of that, items were unfortunately going missing with Yodel at the time, which was outside of our control but something we worked hard to rectify.

We completely understand why you felt worried and left this review — delays can feel like the worst when you’re waiting for something new. At the same time, we want people reading this to know we did follow through, checked in with you afterwards to make sure you were happy, and overcompensated to make things right.

As a small but fast-growing business, we were also in the middle of upgrading our systems and expanding our team, which caused slower responses than usual. That has now been resolved with a new CRM system, new couriers, and faster communication.

We’re grateful for all feedback, even tough ones like this, as they help us grow stronger and provide the kind of service we want every customer to experience.

The Mila Foy Team

Reply from Mila Foy

Sep 23, 2025

Hi Terry,

We’re disappointed to see this review, especially as your order was fulfilled and we also sent you a large care package as a goodwill gesture. Despite our terms clearly stating that only one free sample can be claimed per order, you placed multiple sample orders and requested more than was permitted. You also mentioned you would change your review once everything arrived, which makes this feedback particularly unfair.

We never ask customers to change reviews we simply make sure they receive their items and, where confusion arises, we often overcompensate to show our goodwill. In your case, you received both your original order and complimentary extras.

As a small business, we work extremely hard to provide a fair and transparent service, and it is a shame when reviews are used as leverage. We still appreciate the opportunity to have resolved this order, and we remain committed to treating every customer with honesty and care.

The Mila Foy Team