midfurn.co.uk Reviews 

It isn't often i feel compelled to write a review, but this store its customer service , the opulent setting, and extensive range of high end furniture has really stood out to me.

I've seen these guys on Instagram and the store looks very impressive on there, but i have to say still doesn't fully capture the whole experience which was incredible.

I found the staff not just customer focused but Customer obsessed delivering a best in class retail experience.

I purchased a Natuzzi corner group, seamless experience from start to finish.

Keep up the good work because this is what best in class feels and looks like.

Went to Midfurn to buy electric recliner chair for parents as they are now getting to the point of needing the assistance that these chairs provide. They had received a home visit from a very pushy sales rep from a specialist home care provider , but were unhappy with the pushy nonsense they were told. Midfurn's attitude was the total opposite- helpful intelligent guidance with no pressure- the only thing the Midfurn rep wanted was us to get exactly the right chair for their needs. The deal offered was competitive, the chair was delivered by professional staff ahead of time who took the time to ensure it was fully functional and the controls were explained- Totally wonderful service and the best coffee and biscuits too!!!!

Bought a mattress from here. Honestly the best customer service I’ve received from any furniture company . Super helpful without being pushy !
The store is beautiful, lots of sofas , tables and beds to pick from. I can’t wait to go back a find a sofa.
You even get a coffee and biscuits !

After reading the bad reviews on this site I have had the apposite experience with my visit today.
I was afforded four hours of patient informative sales time making my purchase a pleasurable experience.
My eventual purchase was made because I had felt no pressure, and the terms of purchase have been made clear. + a well stocked super showroom.
Terry Wright.

Not too happy in store when ordering the piece of furniture for which the sales person added something at the very end of the process : £98.00 for delivery. We questioned this and he discounted it by 50%. Perhaps a review of this is needed - both the cost and the way it was added at the end. The piece of furniture was just a tv unit (very heavy I accept) but no installation or build was necessary.

After that though the delivery time was met, the contact in the office arranging delivery and the actual delivery itself ... Very good indeed. happy.

What makes a good company is how they treat you when things go wrong...my sherbourne suite wasn't up to scratch and they went out of there way to deal with my problem,sherbourne agreeing to take my suite and asses it.
The outcome isn't the point...they were helpful,approachable and really helped me.
Definitely use them again.
Well done midfurns.

Terrible at Installation (completely crooked), terrible staff (one nearly threatened me, and since then they apologised for their behaviour but left with poor installation and dirt left behind.

I would not recommend

Had looked at various furniture shops before I visited Midfurn who were instantly a very welcoming environment. Paul was fantastic professional and knowledgeable and was not at all pushy there was no pressure to purchase. I ordered two Duresta sofas which were made more quickly than expected and Midfurn stored them for me until my house was ready. Excellent customer service from start to finish, would definitely recommend this furniture store.

Poor quality products and terrible customer service. They tried to blame us for their faulty product without ever bothering to even examine it. We took them to court and won our case - including full refund and costs. The worst retailer we have ever encountered.

two years later - I finally get awarded a refund from my credit card company for being mis sold and dud sofa
Bought a £2.5K sofa. It arrived damaged and within a week it was showing signs that the padding wasnt fit for purpose. the sofs sits at two heights (3 inches difference in height) and that is apprently something that a sofa within a few more weeks the electric headrest also started to fail. They refused any refunds and openly admit, they think that all this is accpetable for a £2.5K sofa. an attitude of "thats what you paid for". My friends have the same brand, 8 years old, daily use and the padding etc all fine. Hence my choosing this brand and the shop upon thier recommendaitons.
When they saw the state of what was delivered, they were shocked at teh shoddy workmanship of a premium product.
Even the shops own staff said its faulty, but the owner refuses to resolve the problem.

Very rude and swore at myself and my wife when leaving.
When we walked through the store door the sales guy, which I now think is the owner, pounced on us immediately and bombarded us with questions, it was like an interrogation. He hounded us several times while walking round the store. We would have liked to buy a 3 piece suite, and were interested in the electrical recliner options.
We could not get a straight answer with the price. Only what the usual price is, followed by some sort of discount, with a promise of further discount if we purchase today.
When we asked for price differences he rapidly reeled off numbers but it was very difficult to work out the individual item costs and then the overall price of a 3 seater, a 2 seater and a chair. We tried to clarify the prices as we wanted to think about the various options. It was going to be a big purchase. The today only discount was again mentioned but no indication of what it was. We said, we think what we are looking for, you priced at £5,969. He then said I can give a discount if you buy today. We asked what is the the discount, and he answered quite sharply, ‘pick your fabric and I’ll tell you”. When I asked further questions he would respond with “I’ve already told you that… We felt a little intimidated and could not just sit there being treated like school kids so we decided to leave. The sales guy followed us to the door berating us, as I opened the door for my wife he showered me with profanities using the four letter word.

My wife and I visited this place while looking for a six chair dining table. We found something we likes but the table and chairs were very expensive. There was some discount applied but when I asked him for his best price he took offence, and after huffing and puffing knocked another £100 off - this was a £6,500 spend by the way, even after the initial discount. He left us to think about it for about 15 minutes while he went to serve someone else. My wife and I wanted a little more time to think so informed him that we were going to pick something up from the garden centre and would come back and look again, we just wanted to have some time to consider before making a decision. We informed him that we were going to do this and his response was "I don't do business like that, i'ts the deal now or there was no deal". I said we only wanted another hour to go away and then come back and look again. He replied, 'well that's the price now, not when you come back very sharply!" I said, don't worry, we wont be coming back now and we both walked out. We were both flabbergasted and couldn't believe that he spoke to us this way. I manage a European sales team of over sixty people and have been in sales all of my life. I have always gone by the notion that if you give a good experience to someone you are trying to sell to and they walk away feeling that they have enjoyed that experience, you will at some point get them back. The opposite of course has the same effect but the other way. If I ever find out that one of my sales team spoke to a potential customer like that they would be down the road! The end result was that I went and found the table and chairs elsewhere, paid the same price and was very happy with the service and delivery. Bad news travels fast and believe me its out there!

We bought a great pair of sofas through them, but their service was terrible and we will never use them again.
Delivery was very late (7 months, when told 3), their sales team never kept their promises of phoning us back with news, and they are totally out of touch with what is really happening with their suppliers.
This last point resulted in them giving us expected delivery dates when in reality they had no idea; one time when I chased them (they never updated me) I was told 'Could be next week', and the following week they told me 'Our suppliers are still waiting from base material from Lithuania'! Even when I asked them to directly contact the supplier's production team so we could get a realistic idea of timescale, they were unable to get anything meaningful.
Then when they did arrive - with full QA certificates - the feet on one sofa were wrong!
I gave the store the opportunity to discuss some compensation for all the issues, but they declined.
Find the sofa you like, then buy it elsewhere!

Visited this store and will not be going again
Salesperson wanted to sell you what he thought was best and as usual was the best seller
No consideration given to the requirements I needed and gave the impression the expensive sofas were out of my price range
The store is so full of displays you are unable to comfortably walk around as their is little space between them
I know it’s difficult times but the customer service/salesperson is not acceptable
If you want to sell more have a bit more patience and understanding of your customers needs not what you think is best !!!