The product is effective. Advanced Crepe Fix actually works. I have spent an embarrassing amount of money on skincare and usually get limited to zero results. Not here. Advanced Crepe Fix has improved... See more
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Review summary
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I am 66 years of age and was aging fairly well. When my husband of 29 years passed from a 6-year illness I lost 30 lbs. My skin looked like the crepe paper hung at childhood birthday parties! My arms... See more
Company replied
I was a regular customer but was NOT CONSISTENT. I noticed a difference after a few days but got lazy so I am going to return to my routine. Im using Facial Cleanser, Wrinkle Fix, Intensive Ey... See more
Company replied
This is my second order of lifting and firming cream. It’s an excellent product and I will not be without it! When I meet new prople in my community, they look startled when I trll thrm my age (81.)... See more
Company replied
Company details
- Beauty Product Supplier
- Cosmetic Products Manufacturer
- Cosmetics Industry
- Cosmetics Store
- Skin Care Clinic
Written by the company
MiamiMD isn't your typical beauty company; we specialize in functional beauty. This means all our products are formulated to make you look gorgeous while you wear them, and also provide lasting, deeper benefits for your skin. Each product targets specific concerns, such as reducing the appearance of fine lines and wrinkles or smoothing skin texture. As for our name, it’s inspired by the strong women of Miami who have challenged and inspired our growth. We believe every customer across America is like them: strong, beautiful, and with their own story to tell.
Contact info
1900 Midway Lane, 37167, Smyrna, United States
- 1-844-829-8772
- support@miamimd.co
- www.miamimd.co
4.2
Great
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Quick response to questions and great…
Quick response to questions and great customer service
22 July 2026
Reply from MiamiMD
Hi Lisa,
Thank you so much for your kind feedback!
We're delighted to hear that you were happy with our quick responses and great customer service. Providing timely, friendly, and helpful support is always our priority.
We truly appreciate taking the time to share your experience and look forward to serving you again!
NO results after 5 jars of Advanced Lift and Firming Creme
I have almost finished my 5th jar of Miami MD Advance lift and firming creme. I decided to give it more than 3 months to be fair. I love the texture of the creme and it absorbs quickly; however I am seeing no difference at all in facial fine lines and wrinkles or the skin on my neck. I have wrinkles around my mouth and if my skin were truly getting a "lift" from this creme, those wrinkles would be fading. They simply are not.
22 July 2026
Unprompted review
Reply from MiamiMD
Hi Peggy,
Thank you for taking the time to share your experience with us.
We're truly sorry to hear that, despite your dedication and consistency in using five jars of our Age-Defying Lift & Firm Cream, you haven't experienced the results you were hoping for.
While we're pleased to hear that you enjoyed the texture and how quickly the cream absorbs, we regret that it did not provide the visible improvement in fine lines, wrinkles, and skin firmness that you expected. Skincare results can vary from person to person based on individual skin type, condition, and other factors.
We’d really appreciate the opportunity to learn more about your experience and see if there’s anything we can do to help. Please feel free to reach out to our customer care team at support@miamimd.co.
We value your feedback and will continue working to improve our products and customer experience.
All was straight and no miss leading me…
All was straight and no miss leading me THANK YOU
15 July 2026
Reply from MiamiMD
Hi Quentin,
Thank you so much for your feedback!
We're delighted to hear that everything was clear, straightforward, and that you felt well informed throughout the process.
Providing honest, transparent, and helpful service is always our goal and we truly appreciate your kind words!
I have tried so many products that did…
I have tried so many products that did nothing but this one is different ! I am 70 years old and I finally saw results thank you for a good product and the customer service is great!
15 July 2026
Reply from MiamiMD
Hi Josi,
Thank you so much for your wonderful feedback!
We're absolutely thrilled to hear that you've finally found a product that's making a difference for you. We're also happy to know that you've had a great experience with our customer service.
Providing effective products along with exceptional support is always our goal. Thank you taking the time to share your experience and we hope you continue to enjoy your results!
Supurb Customer Service
I replied to an email early this morning about my recurring order. Since I didn't remember my order was recurring, I requested to cancel. The email was returned immediately with a favorable response and my funds returned. I highly rate Miami MD customer service. The product itself has yet to be reviewed by me because I've only been using it for three weeks. But I have hopes!
19 July 2026
Reply from MiamiMD
Hi Joan,
Thank you so much for your wonderful feedback!
We're thrilled to hear that you had such a positive experience with our customer service. It's great to know that your request was handled promptly and that we were able to resolve everything to your satisfaction.
We're also grateful that you're giving the product a fair opportunity. Since you've only been using it for about three weeks, we hope you'll continue to see positive results with consistent use, and we look forward to hearing about your experience as time goes on.
Thank you for taking the time to share your kind words. We truly appreciate your feedback!
I bought the three jars
I bought the three jars, since it gave you the biggest discount; it was guaranteed. However, the company only guarantees their product two months and will not refund after that. The company sells 3 months supply, but won’t stand behind it 3 months. NO FAITH IN THEIR PRODUCT!!
I stopped my automatic order renewal at the two months, since I was getting skeptical and had noticed no improvement the first two months. I still had the third bottle, so thought in fairness, I should give it the whole three months. Well, it made absolutely NO difference and when I contacted the company, I was told the two month time was up. Why want they stand behind their product three months?
They are counting on most people not bothering to return it and keeping the money!!
Fact is: I saw no improvement after THREE months of use. Nothing was different! I took before and after pictures and will gladly share with anyone who is thinking of being scammed into buying this. My husband used to tell our kids, when they were young and a commercial would come on, "BUY me you big dummy!" Then explaining to them that most commercial are a big farce. I don't know if it works for others, but it didn't make one difference for me! Debby
26 March 2026
Unprompted review
Reply from MiamiMD
Hi Debby,
Thank you for taking the time to share your experience.
We're truly sorry to hear that the product did not deliver the results you were hoping for. We understand your disappointment, especially after committing to the three-jar package and using the product consistently for three months.
Our 60-day money-back guarantee begins from the date your order is delivered, regardless of the quantity purchased. While many customers choose the three-jar package because it offers the best value, the refund eligibility period remains the same for all qualifying orders.
Please know that our return policy is intended to be applied consistently to all customers. Many customers do experience positive results, but we also recognize that skincare products can perform differently depending on individual skin type and condition.
We’d really appreciate the opportunity to learn more about your experience and see if there’s anything we can do to help. Please feel free to reach out to our customer care team at support@miamimd.co.
We value your feedback and will continue working to improve our products and customer experience.
I am very pleased with the product and…
I am very pleased with the product and the efficient service
15 July 2026
Reply from MiamiMD
Hi Diane,
Thank you so much for your wonderful feedback!
We're delighted to hear that you're very pleased with both our product and the efficient service you received. Providing high-quality products along with exceptional customer care is always our goal.
Thank you for taking the time to share your experience and look forward to continuing to serve you!
Customer service answered my question…
Customer service answered my question quickly and resolved my issue within 24 hours.
22 July 2026
Reply from MiamiMD
Hi Karen,
Thank you so much for your kind feedback!
We're delighted to hear that our customer service team was able to answer your question promptly and resolve your issue within 24 hours. Providing fast, helpful, and reliable support is always our goal.
We truly appreciate your feedback!
Reply from MiamiMD
Hi Karen,
Thank you so much for your kind feedback!
We're delighted to hear that our team responded quickly and was able to make things right. Providing prompt service and resolving issues to our customers' satisfaction is always our goal.
Thank you for taking the time to share your experience. We truly appreciate your feedback!
I received another email with a link…
I received another email with a link about the delivery think it was DSL said it was delivered today
(walked a quarter mile)to the mailbox no Miami MD package…… so that’s why one star review thank you
21 July 2026
Reply from MiamiMD
Hi Donna,
Thank you for your feedback and we're very sorry to hear that your package was not in your mailbox despite the delivery notification.
We understand how frustrating this situation can be. Sometimes, carriers mark a package as delivered before it is actually dropped off, and it may arrive within the next 1–2 business days. In some cases, it may also have been left in a secure location or with a neighbor.
If you still do not receive your package after this time, please reach out to our support team at support@miamimd.co so we can further investigate the shipment and work with you on the appropriate resolution.
We sincerely apologize for the inconvenience and appreciate your patience. We're committed to helping you receive your order as quickly as possible.
It’s really too early to see results
It’s really too early to see results. So I will continue to use this product and write another review after six months time.
14 July 2026
Reply from MiamiMD
Hi Lois,
Thank you for sharing your honest feedback!
Skincare results can take time, and many customers notice more visible improvements with consistent, long-term use. We're grateful that you're giving the product the opportunity to work and look forward to hearing about your experience after you've used it for a longer period.
We truly appreciate your feedback and look forward to your future update!
quick turnaround!
21 July 2026
Reply from MiamiMD
Hi,
Thank you so much for your feedback!
We're delighted to hear that you were happy with our quick turnaround. Providing prompt, efficient service is something we always strive for, and we're glad we could meet your expectations.
Thank you for taking the time to share your experience!
WONDERFUL
WONDERFUL, VERY HELPFUL, PRODUCT PACKED VERY NICELY, NO DAMAGE. EXCELLENT PRODUCT, THANK YOU VERY MUCH.
23 December 2025
Reply from MiamiMD
Hi M,
Thank you so much for your wonderful feedback!
We're thrilled to hear that your order arrived in perfect condition and that you were pleased with the packaging, the product, and the service you received. Knowing you had such a positive experience truly means a lot to us.
Thank you for taking the time to share your kind words. We hope you continue to enjoy your products!
Cream is really good op
13 July 2026
Reply from MiamiMD
Hi Iris,
Thank you so much for your feedback!
We're delighted to hear that you're enjoying the cream and that it's working well for you.
We truly appreciate your feedback and hope you continue to love your results!
Great service is still available!!
I have always had great service and exceptional service. I have over ordered a couple of times. When I call to explain my order “mess ups” they resolve my problem immediately. You don’t get that kind of individual response and help at many other companies!!🥰
14 July 2026
Reply from MiamiMD
Hi Susan,
Thank you so much for your wonderful feedback!
We're truly delighted to hear that you've consistently had such positive experiences with our customer service. It's especially rewarding to know that whenever you've needed assistance with an order, our team was able to resolve everything quickly and efficiently.
Your kind words mean the world to us. Thank you taking the time to share your experience!
Read BBB reviews before buying MiamiMD products
Please read BBB (Better Business Bureau) reviews BEFORE buying. I am embarrassed to admit that MiamiMD ripped me off; definitely the doctor's HYPE and SPIN sold me. Outside USA, my delivery took one month. Days after ordering I was bombarded with their emails "GIVE US A REVIEW". Review what? It’s impossible that so many glowing Customer Reviews on Trust Pilot are AFTER months of use! Living outside the US I didn’t consider the Better Business Bureau. I am strict about checking everything on Trust Pilot and spent considerable time reading their displayed reviews (likely honest but not necessarily well supported with personal results). Please … if you are deciding to purchase MiamiMD products at least read BBB reviews as well.
21 July 2026
Unprompted review
Reply from MiamiMD
Hi Leanne,
Thank you for taking the time to share your feedback. We're truly sorry to hear that your experience did not meet your expectations.
We understand how frustrating it can be to experience a longer delivery timeframe for international shipments. Shipping times outside the United States can vary depending on customs processing and the destination country's postal service, which may result in delays beyond our control.
We also appreciate your comments regarding our review request emails. These emails are automatically sent after an order is placed to encourage customers to share their overall experience. We understand that receiving them before you've had enough time to evaluate the product may have been disappointing, and we value your feedback on this.
At MiamiMD, we welcome honest reviews from all customers, whether positive or negative, as they help us continue improving our products and services. We’d really appreciate the opportunity to learn more about your experience and see if there’s anything we can do to help. Please feel free to reach out to our customer care team at support@miamimd.co.
Thank you again for your feedback, and we wish you all the best.
Great customer service!
15 July 2026
Reply from MiamiMD
Hi Diana,
Thank you so much for your kind feedback!
We're thrilled to hear that you had a great experience with our customer service. Providing friendly, prompt, and helpful support is always our goal, and it's wonderful to know we met your expectations.
We truly appreciate your feedback and taking the time to share your experience!
I still haven’t received my order that…
I still haven’t received my order that I placed in June
12 July 2026
Reply from MiamiMD
Hi Janice,
Thank you for your feedback, and we're very sorry to hear that you haven't received your order yet.
We'd be happy to look into this for you. To assist you as quickly as possible, free to reach out to our customer care team at support@miamimd.co with your order details. Once we have that information, we'll review your order status and work with you to determine the best resolution.
We sincerely apologize for the inconvenience and appreciate your patience. We look forward to resolving this for you as soon as possible.
Reply from MiamiMD
Hi Jeanie,
Thank you so much for your kind feedback!
We're delighted to hear that you found our responses prompt and our advice helpful. Providing timely, friendly, and informative support is always our goal, and we're so glad we could assist you.
We truly appreciate you for taking the time to share your experience!
Customer service is outstanding
Customer service is outstanding. I am encouraged to try more of their products.
20 July 2026
Reply from MiamiMD
Hi Norma,
Thank you so much for your wonderful feedback!
We're thrilled to hear that you had an outstanding experience with our customer service. We hope you'll enjoy exploring more of our products, and we're always here if you have any questions or need personalized recommendations along the way.
Your kind words truly mean a lot to our team, and we're delighted to know we've earned your confidence. We truly appreciate it!
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