Merrell Reviews 774

I bought this exact same pair of shoes in 2018 (8 years ago). Loved loved loved this shoe. My foot had never had such a comfortable, warm fit. Found this shoe in Europe, not my size. Found it in America, not my size. Decided to order on line, my foot absolutely floats in this shoe. Same size, same shoe. I am in absolute sadness over this. WTH Merrell.

I have had a number of pairs of Merrell walking shoes over the years and have been happy with their comfort and durability. However the last pair I bought wore a hole in the inner lining at the heel very quickly on both sides. A huge disappointment.

Purchased boots which arrived faulty
Was sent another pair which were also faulty
Was asked to return for a full refund which I did and emailed them proof of postage

I have now had excuse after excuse regarding my refund of £170
It’s been over two months and still no money returned

Customer service was good until they received the returned boots now i am just being ignored

I would five zero stars if it would allow me

I placed an order 8 days ago with the expectation that it would be delivered within 5 days, as stated on the website. However, not only did the order not arrive on time, but I also received no updates or communication regarding the delay.
After reaching out to customer service to inquire about the status, I was shocked to find out that my order had been cancelled—without any prior notice or explanation.

Terrible customer service. No availability online despite saying they should be available between hours of 10-16 in Spain. Ignored all my messages to change order address, and still yet to respond after 16 days now. If anything goes wrong, don't count on them to help!

Most expensive trainers I have ever bought. Walked regularly through fields and dry mud trails from Spring to Autumn 2025 (UK). They have been very comfortable and supportive. Was thinking about buying a waterproof pair for the Winter, but have noticed a cracking along the rim around the toe support. For £80 I expected the material used to make them would be more durable. Thought they were fab, and now I am sadly not sure what to think.

Shoes are good but the communications with merrell are terrible, I bought size 9 but they were to tight, asked to chsnge the to 9.5. The only way was to return the reorder a larger size! Took weeks, any company that uses EVRI needs to change to another service, they are the worst!!

As former firefighter, warm, waterproof, light in weight, boots are not so easy to find at an affordable price in 2025. Of all the boots I've tried, one boot wins on all counts: Merrell 'BELUGA' MOAB 3 MID GTX Gortex. I bought mine at Taunton Leisure, a special offer £125. This is the second pair I've bought and used for over seven years. Merrell should get an award for this model. Firefighters out there, when off duty, these are tops. Thanks.

I inadvertently made a repeat order of the same item on the Merrell website - there appears to be no way to cancel it - the order reference is not recognised when I search order status, the live chat does not work, the UK helpline is dead and I am awaiting a reply to my email

II bought shoes from Merrell for many years. My last purchase, which arrived today, was marked size six on the box, but the shoes were actually size 7. Merell doesn't send shoes in boxes outside of a shoe box. They say that returns are free, which is a lie. I had to pay $6.95 for a box. I had to pay for their mistake.I changed my return from exchange to a refund. I will never repurchase Merrell again. Customer service said they don't refund the charge for returns, I was told when I called.

I bought my Merrels 5 months ago, I used them for some time before a 500miles (800km) hike going from the south on france to Santiago de Compostela (spain), I have done the whole Camino de Santiago with these Merrels and Im honeslty AMAZED. They went through all sorts, they were super comfy and they still look wonderful after those 500miles crossing a whole country. Absolutely amazing they are.

I have a pair of Ladies Kahuna III walking sandals and the black trim at the back of the sandals has split on both side on both shoes.
This is the second pair of this make and style I have had, the soles split on the first pair.
I am looking to replace, but not with another pair of Merrills.

The glue on the sole disintegrated after just over 12 months of use, which is unacceptable given the price. This isn't some low end priced item!

I bought a pair of walking shoes from this company, but they never arrived despite a message saying they had been delivered in my (non existent) secure porch.
I have emailed the company, but after 8 days, no response. They do have an online chat option, but it doesn’t work.
So they have stolen £135.00 from me & I can do nothing about it.

a Paloma color Wrapt shoe in a Poplar color wrapt shoe box. Online chat doesn't work. Email no response. This will be my last purchase!
Order confirmation number: W1089123514

They are too busy to reply your email or help out on here but very quickly delete your comment such as no customer service from their website. Shame on you!

i requested a return but it says doesnt recognise my returns number or order number and no reply from the email address after a week

Have not received my shoes after 5 weeks coming from China. Got tracking info and it said it was delivered to my town but no address. No help from customer service. Do not buy these shoes -- spread the word

I’ve requested a return via email as their return page stated my order number was invalid. This is a common issue others have reported here. No one has replied to the email that was sent days ago. I’m so worried I’ve been scammed just like so many others on here.

I never thought I needed to check reviews from a respected brand like Merrell.

I like Merrell shoes but they should come with a tube of shoe sole glue . I own several pair and the soles have came loose on almost every one of them . I have switched to Asolo for the most recent purchases .

Despite regular reproofing boots split in several places within 13 months. Would never buy Merrel again