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7879 Reviews 1,058

TrustScore 4 out of 5

4.1

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the exceptional quality and craftsmanship of the products, particularly highlighting the beauty and durability of the jewelry. Many appreciate the transparency in pricing, noting that it's tied to live market rates for pure metals, and find the packaging to be luxurious and well-presented. However, some customers experienced issues with delivery times, with orders taking longer than expected, especially for made-to-order items. There were also mentions of unexpected import taxes and duties for international customers, which led to additional costs. A few other people also felt that the product size or appearance differed from expectations, and some expressed concerns about the transparency of pricing breakdowns for certain metals.

What people talk about most

Product

Clients share positive opinions on product quality. Many reviewers praise the beautiful and subtly crafted... See more

Quality

People report positive experiences with quality. Many customers praise the stunning and exceptional quality... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service. While some reviewers praise quick... See more

Price

Users describe ambiguous interactions with price. While some customers found prices to be fair, with good... See more

Order

Customers had ambiguous experiences with order. Many reviewers expressed frustration with long waiting... See more

Based on these reviews

Rated 4 out of 5 stars

The ring I ordered is beautiful, the Platinum Liquid Metal. It shipped promptly and arrived as advertised. A full half troy oz weight and 99.9% purity; it's a wonderful piece. My only disgust is with... See more

Company replied

Rated 4 out of 5 stars

Although the delivery times can be humbling the jewellery speaks for itself. They’re very attentive through email and reply swiftly, I would like to say thank you to Anne helping me throughout the wh... See more

Company replied

Rated 5 out of 5 stars

Beautiful well made jewelly, 24 k gold n platinum picies ive brought both keys and for my patner , set key to our hearts x Chains weve brought are just a beautiful looking forwards to buying more ,p... See more

Company replied

Rated 5 out of 5 stars

Great quality product. I bought a gold rope chain and platinum figaro chain - had great sale prices on Back Friday (USA resident). Excellent customer service, prompt answer to my emails and questions.... See more

Company replied


Company details

  1. Jeweler
  2. e-Commerce Service
  3. Jewellery Manufacturer
  4. Jewelry Store

Written by the company

At 7879, we redefine luxury jewellery by blending timeless elegance with tangible value. Named after the atomic numbers of platinum (78) and gold (79), we specialize in crafting exquisite pieces exclusively from these two pure precious metals. Our commitment is to offer jewellery that is not just adornment but also a tradeable currency. Our Values Purity and Quality: We sell 24k gold and 999 platinum, amongst other metals, ensuring each piece is of the highest quality. Transparency: Our dynamic pricing is directly linked to live precious metal markets, providing fair and transparent pricing. Sustainability: Ethical sourcing and environmentally responsible practices are at the heart of our operations. Innovation: Combining modern technology with traditional craftsmanship to create unique, investment-grade jewellery. Our Core Proposition We offer a unique opportunity to own luxury jewellery that can be appreciated over time. Each piece's value fluctuates with global precious metal markets, making your jewellery a wearable asset. Our direct-to-consumer model eliminates unnecessary markups, ensuring you receive the best value for 24k and pure platinum. Why Choose 7879? Investment in Value: Unlike traditional jewellery, some our pieces are made from pure gold and platinum, offering both beauty and investment potential. Fair and Transparent Pricing: Prices are updated in real-time based on market rates, so you always pay a fair price. Exceptional Craftsmanship: Our designs are meticulously crafted to combine elegance with modern aesthetics. Ethical Practices: We prioritize ethical sourcing and sustainability in all aspects of our business. Superior Customer Experience: From personalized consultations to secure delivery, we ensure a seamless shopping experience. Choose 7879 for jewellery that enhances your style and adds value to your portfolio. Experience the fusion of luxury and tangible worth with us.

What makes us different?

Written by the company

Luxury jewellery priced fairly
Our core value sits with being customer centric. Building trust is key and thats why we provide true price transparency alongside a lifetime warranty for all products. Our 7879 communityis also supported by a leading customer service team who is available to help resolve any issues or queries you may have. Please feel free to contact us anytime should you have any questions.

Highest quality, lowest prices

Should you not be happy we promise to remedy your problem to the best of our ability.

Should you not be happy we promise to remedy your problem to the best of our ability.
We will always endeavour to provide our community the highest customers service possible. In the rare event you need to contact us, please email support@7879.co and we promise to do everything we can to rectify the problem.

Contact info

Promotion box for 7879

Everyday Essentials - Luxury Jewellery

Solid platinum, gold, and silver jewellery priced fairly.

4.1

Great

TrustScore 4 out of 5

1K reviews

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Replied to 37% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Brilliant and beautiful all in one!

I’ve been looking for someone like 7879 for a long time and I finally found them! What’s impressive is how unique each piece of jewelry is and how it looks when you wear it. The best part is it’s 100% 24kt gold and 100% platinum, so as you wear it, not only are you wearing your investment, you are one of the luckiest people to be able to show off your unique piece or pieces, and in my case I am fortunate to be able too say that I can wear my pieces and feel confident about my investment.
If you are looking for a unique way to build your jewelry collection and really enjoy the look and feel of pure gold or platinum wrapped around your wrist,your neck, or your finger, then 7879 is the absolute perfect choice for you!
Sach, and his awesome staff of people will help you and guide you through your process and journey into the beautiful world of absolute perfection! Believe me, even when I’m not wearing my jewelry it’s still hard for me to take my eyes off of my collection and I have never been this enthusiastic about being able to say that YOU REALLY NEED TO CHECK OUT 7879 for your next purchase of perfection!
Sincerely,
Ricky H.

4 March 2026
Rated 1 out of 5 stars

Refund Experience goes against UK consumer law

I’m disappointed with my experience. The website clearly advertises a FULL refund with 30 days return, which gave me confidence to make a purchase. However, after returning the item within 14 days (well within my legal rights), I was shocked to find that a £15 restocking fee had been deducted from my refund.

This is not only misleading but also goes against UK consumer law, which entitles customers to a full refund for online purchases cancelled within the cooling-off period. Despite raising this with the retailer, they have refused to correct it.

I would strongly advise others to be cautious, as the terms being applied do not match what is advertised, and resolving the issue has been unnecessarily difficult.

14 April 2026
Unprompted review
Rated 1 out of 5 stars

Terrible Experience - Order Cancelled Twice After Payment

I had a very frustrating experience with this company. I placed an order using a discount code I found online, which worked perfectly at checkout. The payment went through successfully, so naturally I expected my order to be processed.

Instead, my order was cancelled - not once, but twice.

The reason given was that the referral/discount code I used was no longer valid because their campaign with that partner had ended. But here’s the issue: if the code is no longer valid, why is it still working at checkout and allowing customers to complete payment?

This is clearly not the customer’s fault. If a code is accepted and payment is processed, the company should honour the order. Cancelling it afterwards and asking the customer to pay more is completely unacceptable.

On top of that, most of their other discount codes have been heavily reduced in value, making them almost useless. Overall, the experience feels misleading and poorly managed.

Very disappointing customer service and a terrible user experience. I won’t be ordering again.

8 April 2026
Unprompted review
Rated 4 out of 5 stars

This is very cool jewellery and the…

This is very cool jewellery and the packaging is wonderful and has major wow appeal as a gift.
My only gripe is, i have twice ordered a chain and pendant and on both occasions one or the other was "Manufactured for me" which
1) took AGES and
2) meant the gift was weeks late.
This should be more transparent at the point of order.

30 March 2026
Rated 1 out of 5 stars

Waiting for 10+ weeks (should be max 5…

Waiting for 10+ weeks (should be max 5 for manufacturing ) still not been made, Long Delays No accurate updates , customer service have no idea when my orders will be made , its like they have no contact with production overseas , fobbed off by AI email responses , waste of time , weekly emails updates are total BS , massive backlog of orders i would say and they hope they can fob people off until they arrive months late

8 April 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Service and Exceptional Product.

I have ordered a couple different products and in each case they have been beautifully and subtly crafted. Customer service has been responsive to any concerns or inquiries, and delivery was timely. I am very happy and look forward to my next purchases for myself and planning gifts for loved ones.

29 March 2026
Rated 1 out of 5 stars

Mislead and caution

I was told one thing on the WhatsApp message then another on email format. I paid $776.90 USD plus $150 USD for VAT for a chain that is only value at $368 USD I’m upset the item got shipped separately since I had to pay DHL twice for there delivery fee

25 March 2026
Rated 5 out of 5 stars

I chose a beautiful gold heavy 18ct…

I chose a beautiful gold heavy 18ct gold bracelet from the new range. Arrived quite quickly and was delighted with my purchase. It is something for going out in and so looking forward to showing it off. What an investment. Well done 7879.

27 March 2026
Rated 5 out of 5 stars

It was great!

It was great!! Very quick customer service!

24 March 2026
7879 logo

Reply from 7879

Hi Avril,

Thank you so much for your kind review. We really appreciate it.

We’re delighted to hear you had a great experience and that our customer service was quick and helpful. Your feedback means a lot to us and will be shared with the team.

If you ever need anything in the future, we’ll be more than happy to assist.

Kind regards,
7879 Team

Rated 5 out of 5 stars

Ordered a 24k Timeless Band

Ordered a 24k Timeless Band. A beautiful piece of jewellery and exactly what I was hoping for. Bit of wait, but worth it!

28 February 2026
Unprompted review
7879 logo

Reply from 7879

Hi Daniel,

Thank you so much for your lovely review. We truly appreciate you taking the time to share your feedback.

We’re delighted to hear that your 24k Timeless Band is exactly what you were hoping for and that it was worth the wait. It’s wonderful to know you’re happy with your piece.

If you ever need anything in the future, we’ll be more than happy to help.

Kind regards,
7879 Team

Rated 1 out of 5 stars

Still waiting on buy back money

I bought jewellery a few years back now, was happy with the jewellery itself, the quality is good and I had no problems with the delivery.
I recently sent my jewellery back under the buy back scheme. My jewellery was confirmed as arriving back at 7879 and they emailed me with a final buy back price, stating that funds would be sent on 06/03/26 and it would take 2-3 days to land in my bank account. It is now the 16/03/26 and I am without my £2k+ and unable to get hold of 7879 to get support. I have emailed and used the online chat portal on their website, but to not avail.
Please get back to me asap, reason I sold my beloved jewellery is because I have bills to pay, and this delay in my funds reaching me is causing quite a big inconvenience to me

16 March 2026
Unprompted review
Rated 5 out of 5 stars

This was the best company I have had…

This was the best company I have had the pleasure to buy my item of jewellery from.
Opening the box was very satisfying and special. The service was excellent and extremely fast.
I absolutely love this item I purchased
I plan to buy in the future with you
THANK YOU VERY MUCH
Sharon

11 March 2026
7879 logo

Reply from 7879

Hi Sharon,

Thank you so much for your wonderful review. We truly appreciate your kind words.

We’re absolutely delighted to hear that you had such a positive experience with us and that opening your jewellery felt special. It means a great deal to know you’re happy with both the service and your piece.

We’re also very grateful for your intention to shop with us again in the future. We look forward to welcoming you back.

Kind regards,
7879 Team

Rated 5 out of 5 stars

Love the bracelet

Love the bracelet. Generally smooth process and updates along the way. Was a personally made item after I ordered so reasonable that it took some time from order to delivery. Thanks!

10 March 2026
7879 logo

Reply from 7879

Hi Joshua,

Thank you very much for your kind review. We truly appreciate you taking the time to share your experience.

We’re delighted to hear that you love your bracelet and that you were happy with the updates throughout the process. As your piece was made to order, we’re especially glad it met your expectations once delivered.

If you ever need anything in the future, we’ll be more than happy to assist.

Kind regards,
7879 Team

Rated 2 out of 5 stars

Experience that was BAD!

Waiting for almost 2 months for the product!
NOT being told about the duty fee that I had to pay to allow shipping of product to occur!
Keep being told the company was sorry yet the product is still NOT here!
I wasted a entire 12 hrs waiting for the product that still hasn't arrived!
I will never buy from this company again!
You lied to me!
3-13-26 Update: Finally received the product. Very small and for what I paid for feels like I got ripped off. The round clip is somewhat easy to put on but hell to take off. While from a distance it looks nice when I take in-depth look at it sadly it fails to capture my eye.
After all the hell I went through I will not be back to purchase anything ever again.
Update: 3-16-2026:
After some emails back and forth with this company 7879. They were nice enough to give refund me half of the duty fee. I am not here to get anything free ok. All I wanted was a 24k gold bracelet to wear daily. What I got is somewhat a bracelet but can't unlatch it off my right hand.
You only get 2 stars because:
1: No one should have to wait almost 2 months for any product!
2: No one should be left feeling like a number ok. Its hurtful!

8 March 2026

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