Memsaab Reviews 

1,440
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 180 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praised the staff for their passion, helpfulness, and ability to make them feel comfortable and well-cared for. Many people highlighted the excellent customer service, noting the team's outstanding guidance, cooperation, and personalized approach. The overall service experience was frequently described as excellent, with many appreciating the efficient process from selection to fitting, leading to beautiful and well-fitting outfits. However, some customers also noted issues with product quality and accuracy, such as items arriving with missing components, defects like visible glue or missing embellishments, or discrepancies from expectations. Additionally, a few other people also felt that the customer service was unhelpful or dismissive when addressing these concerns, leading to frustration.

What people talk about most

Staff

People report positive experiences with staff, highlighting their helpfulness, professionalism, and excellent... See more

Product

Reviewers highlight ambiguous aspects of product quality and accuracy. Many customers praise the amazing... See more

Service

Reviewers mention positive feedback about service, with many describing it as amazing, excellent, and... See more

Quality

Users describe ambiguous interactions with quality, with many customers praising the amazing quality,... See more

Customer service

Customers had positive experiences with customer service, highlighting helpful and supportive staff members... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Stunning outfit, the work was quite heavy and well executed. Colour differed slightly but something to be expected with desi outfits as professional pictures are edited, other than that I’m really hap... See more

Rated 4 out of 5 stars

I write this with disappointment, as I've bought countless items from Memsaab, and have always had great service. This time, however the item is ordered was an obvious copy. They state that they ame... See more

Rated 5 out of 5 stars

Memsaab is an absolute gem for anyone who loves elegant, high-quality ethnic wear. From the moment you step in, you’re greeted with a stunning collection that blends traditional craftsmanship with mo... See more

Rated 5 out of 5 stars

A great variety of clothes at competitive prices. Amazing service from Smena who has a real passion for clothes and making sure you get what you need to look your best. Returns/exchange process was sm... See more


Company details

  1. Clothing Store
  2. Women's Clothing Store

Information provided by various external sources

Memsaab Boutique is one of the UK's largest independent Asian fashion retailer since 1997. We strive to provide our customers with quality goods and a quality service at an affordable price.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

1K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 42% of negative reviews

Typically replies within 1 week

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4.4

All reviews

(1,440)

206 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Wedding Clothes

Amazing customer service, from the team at Memsaab. Came in to order my wedding day clothes and they exceeded my expectations in every way possible. Recommend anyone that is looking for Asian clothes to shop here

26 September 2025
Unprompted review
Rated 1 out of 5 stars

I got the wrong parcel

I got the wrong parcel. Asked for my purchased order but been told other customer didn't return my order. That was not my problem. I paid memsaab not other customer so you shield have sent me my order. Then after few days I asked for refund but still haven't got it back.

8 September 2025
Unprompted review
Memsaab logo

Reply from Memsaab

Hi,

Thank you for your review, after reviewing the order we do apologise for any inconvience this has caused you but you stated you will wait for your order hence why a refund was not issued first, a refund has been issued and it can take 5-7 working days to show in your account, please allow this time and then email our team on info@memsaabonline.com to check the refund.

Thank you
Memsaab Team

Rated 5 out of 5 stars

2x Purchased Iutfits from MEMSAAB

Both outfits I’ve purchased from Nemsaab have been good quality and a reasonable price ! So as the price is reasonable I will be purchasing from MEMSAAB again in the future ! Regards Mrs Yasmin Haque

13 September 2025
Unprompted review
Rated 2 out of 5 stars

Very Overpriced and refund is expensive

The guys selling over priced suits and returns is really really bad starting price for a refunds label is £6 to £10 off your refund
And the suits are very over priced total ripoff
Don't get carried away with reviews may be they are PAID REVIEWS
I'm not saying the stuff is bad its really overpriced
they already Charge you delivery £3.50 so altogether I paid £7.00 2orders for post and packing for it to be returned and £12 deducted from my refund so its been £19 extra gone in WASTE for average clothes 🙄

14 August 2025
Unprompted review
Memsaab logo

Reply from Memsaab

Hi,
Thank you for your review, i am very sorry you feel like our stock is over priced for you, if you do view other retailers we are slightly more budget friendly then most retailers but everyone has their preference, Unfortnately returns are not free and have to be paid to be returned, we use a fast tracked service where we keep you updated where every your return is including when it is delivered to us so you are in peace of mind. I once again apologise for the prices but this is also is not in our hands as the economy is becoming expensive due to many circumstances and factors. I hope this helps clear some misunderstandings.

Kind Reagards
Memsaab Team

Rated 5 out of 5 stars

Best Place To Buy and Perso Name USMAN…

Best Place To Buy and Perso Name USMAN Is Very Helpful,but it’s Not Displayed Store,Just Like a Wearhouse and Display in Private Room Where Book Appointment and Reservation Of £10 To Oay Which Is If We Buy The Money Deduct From Bill or if We Don’t Buy Then £10 Waste,Thank You 😊.

9 September 2025
Unprompted review
Rated 5 out of 5 stars

Loved the clothes

Loved the clothes, as described and seen on website, perfectly fit. Returned one as I ordered too many by mistake and refund issued with no issue. Very happy 😃

5 September 2025
Unprompted review
Rated 5 out of 5 stars

Sameena

Sameena, is full of energy & has the most beautiful aura. Her hospitality is matched to no one!! Have made a companion for life c

21 August 2025
Unprompted review
Rated 5 out of 5 stars

Excellent customer service!!!'

Excellent customer service by Soban at their warehouse. Thank you so much for assisting us and taking the time to go through all the outfits we wanted to see. We really appreciate it and will definitely be back soon!

17 August 2025
Unprompted review
Rated 1 out of 5 stars

Bad quality & poor customer service,

I got sent an outfit with glued on buttons with the glue very visible. It looked like they had glued it on before shipping. Customer service was very unhelpful, I was told on the phone they would send me out a brand new suite if I just email with pictures. Once I did they then went back on their word and offered me £5 to keep the suit which did not even cover the delivery. I paid for next day delivery of £7.99 or something around that, so their response below is unsatisfactory.

All in all, will not be ordering from them again and definitely be advising anyone to buy from them.

23 July 2025
Unprompted review
Memsaab logo

Reply from Memsaab

Hi,

Thank you for your review, i can not find your order or your email, can you email info@memsaabonline.com so we can look into this for you as if we offer any money off we keep our word and refund it, therefore if you could kindly get in touch with the details i can look into this for you. Our delivery is £3.50 therefore it would cover it.

Kind Regards

Rated 5 out of 5 stars

First time visiting Memsaab

First time visiting Memsaab. It was a wonderful experience. Subhaan was patient and professional and we managed to get what we needed. Thank you

8 August 2025
Unprompted review

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