Memory Foam Warehouse Reviews 

2,439
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 99 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality and comfort of the mattresses and toppers, noting how well they support the body and improve sleep. Many also appreciate the reasonable and competitive pricing, finding great value. The service is frequently highlighted as very good, with helpful staff and efficient processes, contributing to a positive purchasing experience. However, some customers noted inconsistencies with delivery services, mentioning incorrect dates, significant delays, or failed deliveries, and found communication unreliable. A few reviewers also experienced receiving the wrong product or items that arrived with minor damage.

What people talk about most

Product

Clients share positive opinions on product quality, frequently praising the comfort and excellent value of... See more

Delivery service

People report ambiguous experiences with delivery service, with many praising fast and efficient delivery,... See more

Quality

Customers consistently note positive experiences with quality, praising the good quality mattresses at... See more

Service

Consumers consistently report positive experiences with the service, describing it as amazing, very good, and... See more

Price

Customers had positive experiences with price, consistently finding products to be of good quality at... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I am very pleased with the single and double mattresses purchased. Took a little longer to deliver than expected. Double mattress, although well packaged, had a large mark on the corner of the mattr... See more

Company replied

Rated 5 out of 5 stars

We wanted a memory foam topper for our king size bed. Our daughter had previously purchased one from Memory Foam Warehouse and recommended them to us. There is good product choice & information online... See more

Company replied

Rated 5 out of 5 stars

Absolutely amazing service. Can’t fault it at all. I had an issue with my first mattress where it didn’t flump up fully on the corner. Email was replied to immediately and a replacement organised. Del... See more

Company replied

Rated 5 out of 5 stars

Following purchase of King size bed Topper from you 12years ago we decided to update one of our single beds with your 4inch Topper. This came as promised on time, as yet this has not been used but wi... See more

Company replied


Company details

  1. Bedroom Furniture Store
  2. Bed Shop
  3. Mattress Store

Written by the company

The money-saving mattress store. Our memory foam mattresses, pillows, beds and memory foam toppers come in a range of prices, styles and comfort levels to suit everyone!

200 Nights Sleep Trial and Free Delivery

200 Nights Sleep Trial and Free Delivery on orders over £99 on selected products

200 Nights Sleep Trial and Free Delivery on orders over £99 on selected products
Free delivery on orders over £99 with 3-5 day delivery and 200 nights sleep trial on selected mattresses.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.4

All reviews

(2,439)

102 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

they didn't supply the free mattress…

they didn't supply the free mattress cover which is in their advertising

14 December 2025
Memory Foam Warehouse logo

Reply from Memory Foam Warehouse

Many thanks for taking the time to leave a review. We have emailed you confirming there was an error on our website which has already been corrected. The SONLEVO cover is not suitable for laundering and the care recommendation is sponge clean only. Please do not hesitate to contact us if you need any further information. Kind regards, MFW Customer Services.

Rated 5 out of 5 stars

Easy ordering process

Easy ordering process, good value and excellent delivery

14 December 2025
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Reply from Memory Foam Warehouse

Many thanks for taking the time to leave a positive review, and thank you for purchasing your new mattress from us. We hope you enjoy many comfortable nights' sleep. Kind regards, MFW Customer Services.

Rated 5 out of 5 stars

GREAT PRODUCT!

29 November 2025
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Reply from Memory Foam Warehouse

Many thanks for taking the time to leave a positive review, and thank you for purchasing your new mattress from us. We hope you enjoy many comfortable nights' sleep. Kind regards, MFW Customer Services.

Rated 5 out of 5 stars

Just the job..

Quick delivery... When I had a small query it was dealt with promptly. Product price was excellent..the item is exactly as I expected,compared to my last mattress from Silentnight..this is a joy to sleep on..all in all a very good well executed purchase..recommended...

29 November 2025
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Reply from Memory Foam Warehouse

Many thanks for taking the time to leave a positive review, and thank you for purchasing your new mattress from us. We hope you enjoy many comfortable nights' sleep. Kind regards, MFW Customer Services.

Rated 5 out of 5 stars

Looking for new mattress and MFW had…

Looking for new mattress and MFW had the best prices. We were expecting delivery within a couple of days, but it took over a week, but then again it was the run up to Christmas. Mattress is great really firm and comfortable. Had 3 from MFW to date a local company so like to support them. Thank you.

10 December 2025
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Reply from Memory Foam Warehouse

Many thanks for taking the time to leave a positive review, and thank you for purchasing your new mattress from us. We hope you enjoy many comfortable nights' sleep. Kind regards, MFW Customer Services.

Rated 5 out of 5 stars

Excellent mattress with prompt and…

Excellent mattress with prompt and efficient service. My second purchase and I can recommend.

27 November 2025
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Reply from Memory Foam Warehouse

Many thanks for taking the time to leave a positive review, and thank you for purchasing your mattress from us. We hope you enjoy many comfortable nights' sleep. Kind regards, MFW Customer Services.

Rated 2 out of 5 stars

Mattresses are great, delivery isn't!

Mattresses are great. But......

Despatch and delivery are now. Automated emails giving delivery dates are wrong. Their system gives a delivery date automatically which sends out a text with a delivery date that isn't correct. This meant a call to customer services at both the company and delivery service to get the issue sorted, and meant 2 nights of sleeping on the floor until they were delivered over and above the informed delivery date

1 December 2025
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Reply from Memory Foam Warehouse

Many thanks for taking the time to leave a review, and thank you for purchasing your new mattress from us. Please accept our apologies for the delay and our poor communication. This is being addressed internally. We hope you enjoy many comfortable nights' sleep. Kind regards, MFW Customer Services.

Rated 5 out of 5 stars

We have used Memory Foam Warehouse for…

We have used Memory Foam Warehouse for many years now and they have always provided great value for money and quality.

28 November 2025
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Reply from Memory Foam Warehouse

Many thanks for taking the time to leave a positive review, and thank you for returning to MFW and purchasing your new mattress from us. We hope you enjoy many comfortable nights' sleep. Kind regards, MFW Customer Services.

Rated 5 out of 5 stars

Very good quality

Very good company, delivered when they said they would and the mattress was very good quality.

13 November 2025
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Reply from Memory Foam Warehouse

Many thanks for taking the time to leave a positive review, and thank you for purchasing your new mattress from us. We hope you enjoy many comfortable nights' sleep. Kind regards, MFW Customer Services.

Rated 5 out of 5 stars

Would highly recommend and would use this company again

We wanted a memory foam topper for our king size bed. Our daughter had previously purchased one from Memory Foam Warehouse and recommended them to us. There is good product choice & information online at reasonable prices. Our delivery was free and arrived within a few days, we were also kept updated on our delivery date and approximate time slot. Very happy with our product and service.

26 November 2025
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Reply from Memory Foam Warehouse

Many thanks for taking the time to leave a positive review, and thank you for purchasing your new topper from us. We hope you enjoy many comfortable nights' sleep. Kind regards, MFW Customer Services.

Rated 5 out of 5 stars

Fast delivery.

Fast delivery.

22 November 2025
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Reply from Memory Foam Warehouse

Many thanks for taking the time to leave a positive review, and thank you for purchasing your new mattress from us. We hope you enjoy many comfortable nights' sleep. Kind regards, MFW Customer Services.

Rated 5 out of 5 stars

The mattress is perfect

The mattress is perfect. The delivery company wasn’t very good

16 November 2025
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Reply from Memory Foam Warehouse

Many thanks for taking the time to leave a positive review and thank you for purchasing your new mattress from us. Please accept our apologies for the delivery company not offering a good service and this is being addressed internally. We hope you enjoy many comfortable nights sleep. Kind Regards MFW Customer Service

Rated 2 out of 5 stars

Bad communication, Slow delivery, Okay Mattress

There was no communication for 3 weeks after my order, and nothing arrived in the promised 14 working days. After contacting the delivery company, I was informed that they had not received anything from MFW. Had to contact them myself to be informed that they did not have any covers for the mattress I ordered, and only then was I offered an alternative cover so my mattress could be delivered, but no reason for the lack of contact or why this was not offered weeks ago when they knew it was not available.

The mattress that eventually arrived is of the expected quality for the price, and was packaged well.

14 November 2025
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Reply from Memory Foam Warehouse

Many thanks for taking the time to leave a review Please accept our apologies for the delivery information you received from MFW and the breakdown in our communication. This is not up to our usual standard and is being addressed internally. Kind Regards MFW Customer Service

Rated 4 out of 5 stars

Easy process

Easy process , and T&Cs clear in event you're not happy. It took a while to get used to the firmness but it's a very good quality mattress. Hopefully the memory element will last a long time

27 October 2025
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Reply from Memory Foam Warehouse

Many thanks for taking the time to leave a positive review, and thank you for purchasing your new mattress from us. We hope you enjoy many comfortable nights' sleep. KInd regards MFW Customer Services

Rated 5 out of 5 stars

Fast, reliable and great quality

Fast and reliable and friendly delivery driver.

13 November 2025
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Reply from Memory Foam Warehouse

Many thanks for taking the time to leave a positive review, and thank you for purchasing your new mattress from us. We hope you enjoy many comfortable nights' sleep. KInd regards MFW Customer Services

Rated 5 out of 5 stars

The cover was exactly what we wanted…

The cover was exactly what we wanted and it has made an enormous difference to our bed, almost feels new again!

8 November 2025
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Reply from Memory Foam Warehouse

Many thanks for taking the time to leave such a positive review, and thank you for purchasing your new mattress cover from us. We hope you enjoy many comfortable nights' sleep. KInd regards MFW Customer Services

Rated 5 out of 5 stars

The mattress is solid

The mattress is solid. I have enjoyed sleeping on it since I got it.

7 November 2025
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Reply from Memory Foam Warehouse

Many thanks for taking the time to leave a positive review, and thank you for purchasing your new mattress from us. We hope you enjoy many comfortable nights' sleep. KInd regards MFW Customer Services

Rated 5 out of 5 stars

Makes a bed so much more comfortable

Makes a bed so much more comfortable, I love my topper! And a speedy delivery too!

20 October 2025
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Reply from Memory Foam Warehouse

Many thanks for taking the time to leave such a positive review, and thank you for purchasing your new topper from us. We hope you enjoy many comfortable nights' sleep. KInd regards MFW Customer Services

Rated 5 out of 5 stars

Comfortable mattress , great customer service

Great mattress, competitive price, extremely comfortable. Customer service excellent. Unfortunately damaged slightly in transit which tore the cover. Replacement cover sent immediately and Karen was very prompt to respond and resolve the problem.

31 October 2025
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Reply from Memory Foam Warehouse

Many thanks for taking the time to leave such a positive review, and thank you for purchasing your new mattress from us. I apologise for the problem caused during delivery but glad we came to a satisfactory conclusion and hope you enjoy many comfortable nights' sleep. KInd regards Karen, MFW Customer Services

Rated 5 out of 5 stars
Memory Foam Warehouse logo

Reply from Memory Foam Warehouse

Many thanks for taking the time to leave such a positive review, and thank you for purchasing your new mattress from us. We hope you enjoy many comfortable nights' sleep. KInd regards MFW Customer Services

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