Memory Foam Warehouse Reviews 

2,439
TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 99 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality and comfort of the mattresses and toppers, noting how well they support the body and improve sleep. Many also appreciate the reasonable and competitive pricing, finding great value. The service is frequently highlighted as very good, with helpful staff and efficient processes, contributing to a positive purchasing experience. However, some customers noted inconsistencies with delivery services, mentioning incorrect dates, significant delays, or failed deliveries, and found communication unreliable. A few reviewers also experienced receiving the wrong product or items that arrived with minor damage.

What people talk about most

Product

Clients share positive opinions on product quality, frequently praising the comfort and excellent value of... See more

Delivery service

People report ambiguous experiences with delivery service, with many praising fast and efficient delivery,... See more

Quality

Customers consistently note positive experiences with quality, praising the good quality mattresses at... See more

Service

Consumers consistently report positive experiences with the service, describing it as amazing, very good, and... See more

Price

Customers had positive experiences with price, consistently finding products to be of good quality at... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I am very pleased with the single and double mattresses purchased. Took a little longer to deliver than expected. Double mattress, although well packaged, had a large mark on the corner of the mattr... See more

Company replied

Rated 5 out of 5 stars

We wanted a memory foam topper for our king size bed. Our daughter had previously purchased one from Memory Foam Warehouse and recommended them to us. There is good product choice & information online... See more

Company replied

Rated 5 out of 5 stars

Absolutely amazing service. Can’t fault it at all. I had an issue with my first mattress where it didn’t flump up fully on the corner. Email was replied to immediately and a replacement organised. Del... See more

Company replied

Rated 5 out of 5 stars

Following purchase of King size bed Topper from you 12years ago we decided to update one of our single beds with your 4inch Topper. This came as promised on time, as yet this has not been used but wi... See more

Company replied


Company details

  1. Bedroom Furniture Store
  2. Bed Shop
  3. Mattress Store

Written by the company

The money-saving mattress store. Our memory foam mattresses, pillows, beds and memory foam toppers come in a range of prices, styles and comfort levels to suit everyone!

200 Nights Sleep Trial and Free Delivery

200 Nights Sleep Trial and Free Delivery on orders over £99 on selected products

200 Nights Sleep Trial and Free Delivery on orders over £99 on selected products
Free delivery on orders over £99 with 3-5 day delivery and 200 nights sleep trial on selected mattresses.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(2,439)

102 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Efficient & good products.

Efficient & good products.
Have bought before from Memory Foam Warehouse after visiting the showroom quite a number of years ago & have always been happy with the mattresses.

25 January 2026
Memory Foam Warehouse logo

Reply from Memory Foam Warehouse

Many thanks for taking the time to leave such a positive review, and thank you for purchasing your new mattress from us. We hope you enjoy many comfortable nights' sleep. Kind regards, MFW Customer Services.

Rated 1 out of 5 stars

Didn’t even turn up and I wasn’t issued…

Didn’t even turn up and I wasn’t issued a refund

21 January 2026
Memory Foam Warehouse logo

Reply from Memory Foam Warehouse

Many thanks for taking the time to leave a review and are sorry you are unhappy with the service provided. We emailed you on 3.2.26 and I have just resent the email to you. Please contact us directly if you would like to discuss this further. Kind regards, MFW Customer Services

Rated 5 out of 5 stars

Great comfort

I bought a king size bed and mattress from Memory Foam Warehouse years ago and needed to now get a small double. I decided to go back to this company as I know how comfortable their mattresses are, this speaks for itself. Very easy to order with a fast and efficient delivery. It did not disappoint, it envelopes the body yet is firm and supportive. Highly recommend.

20 January 2026
Memory Foam Warehouse logo

Reply from Memory Foam Warehouse

Many thanks for taking the time to leave such a positive review, and thank you for purchasing your new mattress from us. We hope you enjoy many comfortable nights' sleep. Kind regards, MFW Customer Services.

Rated 5 out of 5 stars

Excellent goods and great delivery…

Excellent goods and great delivery times :-) Fantastic price too

2 January 2026
Memory Foam Warehouse logo

Reply from Memory Foam Warehouse

Many thanks for taking the time to leave such a positive review, and thank you for purchasing your new mattress from us. We hope you enjoy many comfortable nights' sleep. Kind regards, MFW Customer Services.

Rated 1 out of 5 stars

Still not delivered -we ordered almost…

Still not delivered -we ordered almost three weeks and only got one reply to our email saying it would
Take longer than their service commitment bc it was a speaking. I have chased three times and no response

16 January 2026
Memory Foam Warehouse logo

Reply from Memory Foam Warehouse

Many thanks for leaving your review. I have noted that your mattress has been safely delivered this morning. Please accept our apologies for the delay you have experienced both in the delivery time and our communication. We are looking at our systems internally to improve our procedures. Kind regards
MFW Customer Services

Rated 4 out of 5 stars

Order initially went wrong

Order initially went wrong. Incorrect mattress was supplied. Advised of the error and correct mattress was delivered within 2 days and the incorrect one collected. Thank you but you will understand why 4 stars instead of 5.

12 January 2026
Memory Foam Warehouse logo

Reply from Memory Foam Warehouse

Many thanks for taking the time to leave such a positive review, and thank you for purchasing your new mattress from us. We hope you enjoy many comfortable nights' sleep. Kind regards, MFW Customer Services.

Rated 5 out of 5 stars

Excellent service as always

Excellent service as always . The 5th mattress I’ve purchased for family on my recommendation.
Highly recommend!!

12 January 2026
Memory Foam Warehouse logo

Reply from Memory Foam Warehouse

Many thanks for taking the time to leave such a positive review, and thank you for purchasing your new mattress from us. We hope you enjoy many comfortable nights' sleep. Kind regards, MFW Customer Services.

Rated 5 out of 5 stars

Delivered on time

Delivered on time

12 January 2026
Memory Foam Warehouse logo

Reply from Memory Foam Warehouse

Many thanks for taking the time to leave such a positive review, and thank you for purchasing your new mattress from us. We hope you enjoy many comfortable nights' sleep. Kind regards, MFW Customer Services.

Rated 5 out of 5 stars

Mattress as described…..love it…….

Mattress as described…..love it…….
Excellent delivery..
Extremely comfortable…..
Thank you ..
Would definitely recommend.********

11 January 2026
Memory Foam Warehouse logo

Reply from Memory Foam Warehouse

Many thanks for taking the time to leave such a positive review, and thank you for purchasing your new mattress from us. We hope you enjoy many comfortable nights' sleep. Kind regards, MFW Customer Services.

Rated 5 out of 5 stars

Great price for an excellent mattress

Great price for an excellent mattress. Delivery was super fast.

10 January 2026
Memory Foam Warehouse logo

Reply from Memory Foam Warehouse

Many thanks for taking the time to leave such a positive review, and thank you for purchasing your new mattress from us. We hope you enjoy many comfortable nights' sleep. Kind regards, MFW Customer Services.

Rated 5 out of 5 stars

Excellent quality products

Excellent quality products. I wouldn't buy a mattress/memory foam from anywhere else. Excellent customer service, excellent delivery and well packaged. Highly recommend.

17 April 2025
Memory Foam Warehouse logo

Reply from Memory Foam Warehouse

Many thanks for taking the time to leave such a positive review, and thank you for purchasing your new mattress from us. We hope you enjoy many comfortable nights' sleep. Kind regards, MFW Customer Services.

Rated 5 out of 5 stars

Great comfort

Arrived promptly.
The mattress is VERY comfortable and I sleep well. The size is just right. No springs, just firm foam.

3 January 2026
Memory Foam Warehouse logo

Reply from Memory Foam Warehouse

Many thanks for taking the time to leave a positive review, and thank you for purchasing your new mattress from us. We hope you enjoy many comfortable nights' sleep. Kind regards, MFW Customer Services.

Rated 1 out of 5 stars

Really bad customer service

They failed to deliver on 5 different occasions. Only when I got the manager Tracy involved someone actually did their job properly.

1 January 2026
Memory Foam Warehouse logo

Reply from Memory Foam Warehouse

Many thanks for taking the time to leave a review, and thank you for purchasing your new mattress from us. Please accept our apologies for the delay and our poor communication. This is being addressed internally. We hope you enjoy many comfortable nights' sleep. Kind regards, MFW Customer Services.

Rated 5 out of 5 stars

The pillows are very comfortable

The pillows are very comfortable. It supports my neck and shoulder.

16 December 2025
Memory Foam Warehouse logo

Reply from Memory Foam Warehouse

Many thanks for taking the time to leave a positive review, and thank you for purchasing your new pillows from us. We hope you enjoy many comfortable nights' sleep. Kind regards, MFW Customer Services.

Rated 5 out of 5 stars

Very quick delivery

29 December 2025
Memory Foam Warehouse logo

Reply from Memory Foam Warehouse

Many thanks for taking the time to leave a positive review, and thank you for purchasing your new mattress from us. We hope you enjoy many comfortable nights' sleep. Kind regards, MFW Customer Services.

Rated 5 out of 5 stars

Highly recommended

From ease of ordering through to a speedy delivery absolutely fantastic. Highly recommended indeed.

29 December 2025
Memory Foam Warehouse logo

Reply from Memory Foam Warehouse

Many thanks for taking the time to leave a positive review, and thank you for purchasing your new mattress from us. We hope you enjoy many comfortable nights' sleep. Kind regards, MFW Customer Services.

Rated 5 out of 5 stars

Fantastic price

Fantastic price, quick efficient delivery and reall excellent matress

20 December 2025
Memory Foam Warehouse logo

Reply from Memory Foam Warehouse

Many thanks for taking the time to leave a positive review, and thank you for purchasing your new mattress from us. We hope you enjoy many comfortable nights' sleep. Kind regards, MFW Customer Services.

Rated 5 out of 5 stars

Great

Lovely nigts sleep 😴

19 December 2025
Memory Foam Warehouse logo

Reply from Memory Foam Warehouse

Many thanks for taking the time to leave a positive review, and thank you for purchasing your new mattress from us. We hope you enjoy many comfortable nights' sleep. Kind regards, MFW Customer Services.

Rated 5 out of 5 stars

Amazing quality

It was very easy to find what I wanted on the website. It was just before Christmas, so I was surprised that it arrived so quickly - 3 days.
The quality is excellent - I chose a firm memory foam, single mattress - my son said it's the best nights sleep he's had in a long time!
Would definitely recommend - thank you.

17 December 2025
Memory Foam Warehouse logo

Reply from Memory Foam Warehouse

Many thanks for taking the time to leave a positive review, and thank you for purchasing your new mattress from us. We hope you enjoy many comfortable nights' sleep. Kind regards, MFW Customer Services.

Rated 5 out of 5 stars

Great product, delivered quickly

As a repeat customer I have always been impressed with the speed and ease of ordering from the Memory Foam Warehouse. I was not disappointed and my mattress arrived quickly and really well packaged. Quality mattress at a fair price.

2 December 2025
Memory Foam Warehouse logo

Reply from Memory Foam Warehouse

Many thanks for taking the time to leave a positive review, and thank you for purchasing your new mattress from us. We hope you enjoy many comfortable nights' sleep. Kind regards, MFW Customer Services.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look