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Review summary

Created with AI, based on recent reviews

Considering 50 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the quality of certain products, particularly supplements, skincare, and some cleaning items, finding them effective and beneficial for health. Reviewers often highlight that these products are non-toxic and concentrated, leading to savings on their grocery budget. However, some people were dissatisfied with the mandatory monthly subscription model, which often results in unwanted backup orders and pressure to meet quotas. There are also concerns about the pricing of products, with some finding them expensive even with a membership, and issues with product quality control, including misleading ingredient lists and ineffective items. Additionally, a few customers reported problems with order fulfillment, refunds, and customer service.

What people talk about most

Product

Consumers find product experiences to be ambiguous, with some expressing satisfaction and others significant... See more

Quality

Customers had ambiguous experiences with quality, with many expressing disappointment regarding various... See more

Price

Customers consistently note ambiguous experiences with price, with many reviewers finding products to be... See more

Subscription

Reviewers highlight negative aspects of subscription, with many expressing frustration over being forced to... See more

Order

Reviewers mention ambiguous feedback about order, with many expressing frustration over unexpected charges... See more

Reviews shaping this summary

Rated 3 out of 5 stars

High prices, but generally quality products. The company is supporting reps and pays them, offers free product, and sends them on tropical trips if they meet sales and new rep enrollee quotas. Only on... See more

Rated 3 out of 5 stars

Having worked the business, I think they have a great compensation plan and some good products, however, they are not the health and wellness products for me. Lots of unnecessary ingredients for a pla... See more

Rated 3 out of 5 stars

I wanted to like this company because I was joining to support a friend. There were a couple products I liked such as the activate drink mixes and some of the snack bars. However, I found most of the... See more

Rated 3 out of 5 stars

What you should know before signing up. You have to make a monthly order or they will send you random stuff that you probably don't even need, you have to meet a quota of certain amount of points per... See more


2.8

Average

TrustScore 3 out of 5

822 reviews

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2.8

All reviews

(822)

59 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic products

Fantastic products, fantastic customer service. Solid company that cares about the customers and products. Sorry I had not found them sooner.

13 September 2024
Unprompted review
Rated 1 out of 5 stars

Pyramid in disguise through references.

If you need a referral to access the product, mlm. There ad camping is word of mouth, mlm. Empowerment, mlm. Watched this company eat a family member who hoarded all the good deals that cost more than the average grocery. They got ALS of my email, signed me up, and the process to quit is ridiculous. It’s designed to make it too difficult and you give up, that way they can list that many more customers.

31 August 2024
Unprompted review
Rated 1 out of 5 stars

Toxic ingredients, toxic MLM

I had heard about melaleuca from a friend years ago who swore by their cleaning products. When offered to join by a different friend I didn't hesitate. I bought a value pack and quickly learnt how cheap & nasty these products are.

This company markets itself as wellness however I've researched natural & synthetic ingredients that are close to natural and this company doesn't come close. The vitamin range is full of cheap fillers that cause inflammation. The cleaning products give me a headache. When I went to cancel the same date I joined a month later I was told I'd missed the cut off by 3 days so I had to place another order. You are locked into ordering an exorbitant amount every month.

The structure of the company is exactly like a multi level marketing company - MLM. There is absolutely nothing trustworthy about the set up, the use of the name Malaleuca which is natural but nothing else in the products is natural and the promotional slogan "swap to buying everything you already buy in the supermarket" except some products you're buying are marketed as lasting six months but you're placing an order every month. I absolutely regret signing up and am not looking forward to going through the process of getting a refund.

28 August 2024
Unprompted review
Rated 1 out of 5 stars

I just want to thank all those that…

I just want to thank all those that gave honest 1 star reviews. An acquaintance recommended this company to me because I was interested in products made in America. I also prefer more natural or at least clean ingredients.

When I was asked to check all the products I thought would use, I found that I really didn't use much on their list. I buy my make up and soap from vegan and cruelty free companies and I'm really a minimalist anyway. My points came to 28 points I think. They want you to have 35 points. So she asked me to go back and add more just so I could "shop" and see what was available. I added a couple more things to my list and then watched a video. I did fill out forms with name/address/phone, but I never gave my credit card info, and after reading these reviews, I don't plan to.

I took screen shots of each page of the form as I filled it out just in case I would need to dispute something. I expect I'll be getting phone calls, texts, and emails, but there is a wonderful feature called "block" that I will use if needed.

26 August 2024
Unprompted review
Rated 5 out of 5 stars

Reliable and trustworthy as advertised!

After I ordered my first medical kit, I received the kit sooner than expected and the packaging was excellent. All items are labeled clearly and the information packet that came with the kit is informative and of course useful. I ordered the spike protein, medical kit and emergency kit. I have done my own homework on TWC’s medical staff and I trust their information and willingness to get out to the public the products that are safe, trustworthy and reliable.

Great customer service as well. No phone calls BUT, I was Very satisfied and relieved as to how quickly TWC customer care responded to my email and VERY soon after, TWC graciously took care of me and the questions I had. My experience with TWC confirmed all I thought about TWC staff and products.

Thank you ALL at The Wellness Company!

24 August 2024
Unprompted review
Rated 1 out of 5 stars

Not worth it

Tried this co. a few years ago. I was looking for more natural products. You have to order a minimum every month which is way more than I could use monthly as a single person. Canceled after only a few months due to not being able to keep up with ordering, got too expensive. If you could order only when you need it would be better. Even my meat subscription let's you skip a month as often as necessary without being penalized. Now I buy my stuff elsewhere as needed

17 August 2023
Unprompted review
Rated 5 out of 5 stars

I absolutely their values and morals!

I absolutely their values and morals!! Their products are exceptional and when I was ready to cancel it was an easy process!! I also was able to reactivate my membership without any penalty fees attached!

12 August 2024
Unprompted review
Rated 2 out of 5 stars

Canceling is a very difficult process, they ignore requests for canceling …

Canceling with this company is very difficult; a company which will not allow you to block or cancel payments with the credit card company directly. You have to work with Melaleuca directly. This company also keeps your credit card on file even if you try to delete it, it forces you to add another card. My problem with getting a refund for an order I didn't place 2 months after canceling the membership was resolved afterwards but it was so stressful!

31 July 2024
Unprompted review
Rated 5 out of 5 stars

Melaluca is American Made and Plant-Based

Knowing that I am using American made, plant-based products in my home is enough for me to keep using this company. The products work great, smell great, and are not full of toxins.
My sales rep, Adrienne McDowell, is the best.
If you want to eliminate household toxins, this is a great way to do so.

1 July 2024
Unprompted review
Rated 2 out of 5 stars

I absolutely hate the fact that they…

I absolutely hate the fact that they send you an order automatically, even if u don’t wanna purchase . The way this economy is right now I have no money to waste. And if u try to cancel your subscription well let’s just say u have to jump thru hurdles.

12 July 2024
Unprompted review
Rated 5 out of 5 stars

I have quite a bit of experience buying…

I have quite a bit of experience buying online and I have to say. Melaleuca is impressive. From ordering to delivery, the prices and 90 day money back guarantee with free gifts and the accumulation of shopping dollars in my account...Wow...that makes another very happy customer. I'd say try it out for yourself and yeah like someone else said don't listen to the negative rubbish someone puts on the review. Make your own experience, you won't regret it.

2 July 2024
Unprompted review
Rated 5 out of 5 stars

Try it for yourself

I bought a year ago, I switched where I get my basic needs for the house. I had never heard of Melaleuca, and it first I thought it was a multilevel marketing company or a pyramid scheme. I was so VERY wrong. It’s just that they pay people for recommending them to others. I guess since they don’t pay for advertisements and rely on 100% word-of-mouth advertising, they’re able to give back to the people who shop with them. Outstanding idea! As far as the products, I have not used any cleaning products before that work as effectively as these do! I’ve read some negative reviews, and it seems to me that there’s been a small group of people who have either had an unfortunate customer service experience (every Customer Service experience I’ve had has been nothing but positive) OR they didn’t understand their membership to begin with. No one is supposed to get a back up order. The only way to get a back up order is if you don’t intentionally shop in an entire calendar month per the membership agreement. You can even edit the back up order so that if you think you might forget to shop, you can get exactly what you want in the event that you forget rather than a random selection made by the company. I just think it’s unfair to complain about back up orders when you agreed to get one if you didn’t shop when you signed the membership agreement. Overall, my experience with Melaleuca has literally changed my life! That sounds grandiose, but I’m not kidding, and I’m not padding the reviews. The medical industry today is using a sick care model. It is not healthcare. I would much rather stay healthy and not need to go to the doctor when I’m sick. Since taking Melaleuca products, I haven’t had a single sick visit. The peak performance nutrition packs are the products that I gave the most credit to. I started taking the total health because I needed bone and joint support due to my arthritis, and it’s only another $20 to get the whole shebang…, Brain, bone and joint, heart health. Not only did my arthritic pain decrease, but I actually had a bone spur that somehow is now gone!!!! Don’t believe negative reviews… Try it for yourself! There’s honestly no risk in giving it a try with their Satisfaction guarantee. All I can say is I love it and I tell everybody that I know so they can benefit too!

5 July 2024
Unprompted review
Rated 1 out of 5 stars

Do not do business with this company

Do not do business with this company. They are very aggressive in sales, products are mediocre and expensive, even at the so called discounted price. They will send you product if you forget to order each month or just don’t need anything. They call it a backup list even if you don’t need anything. That list they will send over $100 in products and it’s up to you to return. Not even Walmart forces me to buy when I don’t need anything. But they do.

1 July 2024
Unprompted review
Rated 3 out of 5 stars

TOO EXPENSIVE but my products worked

When my "mentor" approached me about joining, I really didn't have the money to spend and KNEW my friends would not have the money.. But I did receive my first order and I have to say, it did last quite awhile. I cancelled after my first order, because, like I said I just could not afford the price.

I used my cleaning and disinfectant and was VERY HAPPY! My son came over and when he walked in, he stated how CLEAN my home smelled and not with a "cover up" or scented clean just a CLEAN smell. And I agree. I was getting ready to see if I could order more but again, the cost is outrageous. and after reading these reviews, the "pyramid" scheme was EXACTLY what I thought when I signed up back in 2020? But my products have lasted THIS LONG SOME of them. A lot of them I kept the packaging in case I ever wanted to reorder and not order the bottles.

29 April 2024
Unprompted review
Rated 3 out of 5 stars

No I am not a competitor

No I am not a competitor. I have been buying from them for 3 years. The past 6 months the service has been horrible, so I just cancelled today. 3x they changed my backup order and sent me products I did not order and they suck. Some of their products are great but w/ the bad service I might as well go somewhere local.

2 June 2024
Unprompted review
Rated 5 out of 5 stars

I was REALLY skeptical at first...

This company is great. At first I was skeptical, I did a lot of research on the product ingredients, etc. Everything we have gotten we legit love to the point we had cancelled it, but then reactivated our account almost immediately due to regret. It can get pricey, but you can accrue store points and basically get a bunch of stuff for free. Customer service is on it for sure. If they aren't able to help with something, because it's the weekend for example, they call you back on Monday like they say they will. Overall, we love this company! The products smell sooooo good, and just makes everything feel so clean.

22 February 2024
Unprompted review
Rated 5 out of 5 stars

The customer service is phenomenal from…

The customer service is phenomenal from the start, the product advocates (shoppers themselves) know the products well and direct you where to go to learn about the products as well. Nearly 40 years in business with top rated products that enabled my five children to no longer need to use a nebulizer to breathe and they even got rid of their inhalers, no more rashes either. Also, they rarely get sick now whereas they stayed sick before I switched to all of their products. Wonderful guides to help with a variety of uses for their various products - so one product can be used for MANY things, it really is a one stop shop for all of your consumable product needs!

24 March 2024
Unprompted review
Rated 1 out of 5 stars

The products shelf life is about 50% of…

The products shelf life is about 50% of the life of attitude or meyers. Your minimum monthly commitment is at least $50 which after 9 months was absolutely ridiculous. I was buying nonsense just to keep my contract -even with group ordering. After 2 years of this my friend whom was the one I was trying to support (she sold it) hadn't made anything- and she had several of us making our minimum orders. The product is decent but ridiculously inflated in every way and nowhere near worth the money charged to members. Hard no.

26 March 2023
Unprompted review
Rated 5 out of 5 stars

I have had a 100% postitive experience…

I have had a 100% postitive experience with this company. Excellent products and service's, and customer service is bar non the most friendly and helpful group I’ve ever encountered. Products live up to claims. i have loved EVERY product I’ve tried since last July , when I became a member!

21 March 2024
Unprompted review
Rated 5 out of 5 stars

Best products bar none!

I have yet to find a product that isn’t the best! I love not only the products but the intention behind all products! To find the best natural product and get them to the people at a great price! If Melaleuca has it - I will only buy from them!

21 March 2024
Unprompted review

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