MedOnTheGo Reviews 

1,474
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Considering 68 reviews, reviewers had a great experience with this company. Customers frequently mention how much they appreciate the exceptionally fast shipping services and the wonderfully easy website navigation when searching for hard-to-find medical supplies. Consumers are also deeply happy with the quality products that consistently arrive accurately and promptly at their doors without trouble. Some reviewers were not happy with missing items found in their deliveries and expressed frustration regarding the total lack of communication from customer support when trying to resolve these issues. A few people also mentioned experiencing unexpected order cancellations due to website pricing errors, followed by unhelpful responses from the company.

What people talk about most

Order

Reviewers mention ambiguous feedback about order experiences, highlighting a split between very smooth... See more

Product

Customers consistently note positive experiences with product, highlighting that items arrive as described... See more

Delivery service

Reviewers highlight positive aspects of delivery service, consistently praising the exceptionally quick... See more

Service

Consumers find service to be positive, highlighting extremely fast shipping times where orders arrive within... See more

Price

Users describe ambiguous interactions with price, as experiences vary significantly. Some consumers found the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

So my husband has been trained to access my port at home, and we can get most of my supplies through the home medical supply company, except for sterile surgical Gloves that will fit him. We've been... See more

Rated 5 out of 5 stars

Needed syringes for my B12 injections, Current store said they could not get them anymore and this has been ongoing for 1 year. I finally searched the internet and found MedOnTheGo, searched for what... See more

Rated 5 out of 5 stars

Found the exact item that I needed. Excellent price. Much cheaper and less hassle than Amazon. Arrived within 48 hrs. I was very surprised and pleased. Excellent experience and would recommend them. T... See more

Rated 5 out of 5 stars

Perfect replacement cups for the hospital pitcher and much sturdier than the one from the hospital. My husband likes having that pitcher keeping his drinking water ice cold. Fits perfectly and shippin... See more


Company details

  1. Health & Medical

Written by the company

* A+ Rating on BBB * Verisign Trusted Vendor * McAfee Secure Site


Contact info

3.8

Great

TrustScore 4 out of 5

1K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

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3.8

All reviews

(1,474)

60 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

My ordering experience was very easy

My ordering experience was very easy. The website was easy to navigate through, found what I needed, placed order and received order confirmation. Chose 3 to 5 day delivery, received in 2 days.

Very happy with my experience!

31 March 2026
Rated 5 out of 5 stars

Fast shipping and huge selection

Fast shipping and huge selection. I have to take weekly injections and I was using cheap Chinese mfg needles and my wife would sometimes have to poke twice to get it to pierce my skin. I saw that you stock the BD brand and WOW, huge difference. I am so happy with their products.

1 March 2026
Rated 2 out of 5 stars

Bad Practices

They canceled my order because they decided to no longer sell one of my items by the case. I had to reorder on the phone and didn’t realize until afterwards that the price was almost doubled. They should have honored the original order, and should not have canceled the other items which put me in a bind.

25 February 2026
Rated 1 out of 5 stars

No communication

No communication, when the order would be shipped, I paid expedite shipping ($40). I sent an email requesting information, no response.

26 February 2026
Rated 5 out of 5 stars

Needed syringes for my B12 injections

Needed syringes for my B12 injections, Current store said they could not get them anymore and this has been ongoing for 1 year. I finally searched the internet and found MedOnTheGo, searched for what I needed and they had a syringe that met my needs and did not need a prescription. The service (delivery was extremely fast) received my item with 4 days after placing order. I would consider MedOnTheGo for my future orders and other supplies. Thank you

1 February 2026
Rated 1 out of 5 stars

I purchased and paid for an item online…

I purchased and paid for an item online and received a confirmation email shortly afterward. Not long after, I was informed that my order had been canceled due to a “website listing error.” I followed up by email to ask why the advertised price was not being honored, only to receive another response repeating that it was a website listing error. The email included a link to reorder the same item, but the price had increased by $100 from what was originally advertised. This was very frustrating and felt misleading, as I expected the retailer to honor the confirmed purchase price. I hope the company reviews its pricing practices and improves communication to prevent this from happening to other customers.

4 February 2026
Unprompted review
Rated 5 out of 5 stars

Found exactly what I was searching for.

Found the exact item that I needed. Excellent price. Much cheaper and less hassle than Amazon. Arrived within 48 hrs. I was very surprised and pleased. Excellent experience and would recommend them. Thank you MedOnTheGo!

30 January 2026

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