MedOnTheGo Reviews 1,457

TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Most reviewers were somewhat happy with their experience overall. Many customers appreciate the fast delivery service, often receiving their orders sooner than expected. People also found the ordering process easy and straightforward, with some highlighting the convenience of reordering. The customer service is frequently praised for being helpful and responsive, assisting with product location and offering alternatives when items are out of stock. However, some people were dissatisfied with the pricing, noting that prices can be high or even double unexpectedly. There are also instances where initial orders were incorrect, or customers did not receive tracking information, leading to delays and uncertainty about their packages. A few other people also felt that communication regarding order status and shipping could be improved.

What people talk about most

Order

Customers consistently note ambiguous experiences with order. While many reviewers found the ordering process... See more

Product

Consumers find product experiences to be ambiguous. Many reviewers express satisfaction with the product... See more

Delivery service

Customers generally express satisfaction with the delivery service, frequently highlighting fast shipping... See more

Service

Reviewers highlight positive aspects of service. Customers consistently praise the excellent and very timely... See more

Price

Reviewers express strong dissatisfaction with pricing practices. Many customers report unexpected price... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I ordered medical supplies from MedOnTheGo.com and got them (so far, so good). Their selection is decent, and they ship across the U.S. However — it’s not perfect. Their average rating is only a... See more

Rated 4 out of 5 stars

Initial order was incorrect. We called Shiva and he was quick to send us the correct order at the same cost as the original order. No problem. Next he was to send us a Return Authorization for the ori... See more

Rated 3 out of 5 stars

Edited review: I've ordered from them twice, and each time, I receive my packages, but they aren't good about providing tracking information in a timely manner or returning customer emails or phone... See more

Company replied

Rated 5 out of 5 stars

So my husband has been trained to access my port at home, and we can get most of my supplies through the home medical supply company, except for sterile surgical Gloves that will fit him. We've been... See more


Company details

  1. Health & Medical

Written by the company

* A+ Rating on BBB * Verisign Trusted Vendor * McAfee Secure Site


Contact info

3.7

Average

TrustScore 3.5 out of 5

1K reviews

5-star
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1-star

Replied to 11% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

My ordering experience was very easy

My ordering experience was very easy. The website was easy to navigate through, found what I needed, placed order and received order confirmation. Chose 3 to 5 day delivery, received in 2 days.

Very happy with my experience!

31 March 2026
Rated 5 out of 5 stars

Fast shipping and huge selection

Fast shipping and huge selection. I have to take weekly injections and I was using cheap Chinese mfg needles and my wife would sometimes have to poke twice to get it to pierce my skin. I saw that you stock the BD brand and WOW, huge difference. I am so happy with their products.

1 March 2026
Rated 2 out of 5 stars

Bad Practices

They canceled my order because they decided to no longer sell one of my items by the case. I had to reorder on the phone and didn’t realize until afterwards that the price was almost doubled. They should have honored the original order, and should not have canceled the other items which put me in a bind.

25 February 2026
Rated 1 out of 5 stars

No communication

No communication, when the order would be shipped, I paid expedite shipping ($40). I sent an email requesting information, no response.

26 February 2026
Rated 5 out of 5 stars

Needed syringes for my B12 injections

Needed syringes for my B12 injections, Current store said they could not get them anymore and this has been ongoing for 1 year. I finally searched the internet and found MedOnTheGo, searched for what I needed and they had a syringe that met my needs and did not need a prescription. The service (delivery was extremely fast) received my item with 4 days after placing order. I would consider MedOnTheGo for my future orders and other supplies. Thank you

1 February 2026
Rated 1 out of 5 stars

I purchased and paid for an item online…

I purchased and paid for an item online and received a confirmation email shortly afterward. Not long after, I was informed that my order had been canceled due to a “website listing error.” I followed up by email to ask why the advertised price was not being honored, only to receive another response repeating that it was a website listing error. The email included a link to reorder the same item, but the price had increased by $100 from what was originally advertised. This was very frustrating and felt misleading, as I expected the retailer to honor the confirmed purchase price. I hope the company reviews its pricing practices and improves communication to prevent this from happening to other customers.

4 February 2026
Unprompted review
Rated 5 out of 5 stars

Found exactly what I was searching for.

Found the exact item that I needed. Excellent price. Much cheaper and less hassle than Amazon. Arrived within 48 hrs. I was very surprised and pleased. Excellent experience and would recommend them. Thank you MedOnTheGo!

30 January 2026

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