Medical Guardian Reviews 

1,479
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Looking at 290 reviews, reviewers had a great experience with this company. Customers frequently praise the courteous, knowledgeable, and helpful staff, noting that wearing the device brings immense peace of mind and makes them feel much safer while at home. People also share that whenever emergency buttons are pressed, responses are prompt, and dependable assistance quickly follows to ensure safety. However, some customers also noted difficulties with reaching support representatives over the phone or encountering automated systems instead of live personnel when pressing for help. Other reviewers experienced frustrating technical issues, mentioning that certain devices failed to properly detect falls or that replacement equipment took too long to arrive.

What people talk about most

Product

Customers had ambiguous experiences with the product. On one hand, many consumers report that the equipment... See more

Customer service

Reviewers highlight ambiguous aspects of customer service, with experiences varying widely among consumers.... See more

Service

Users describe ambiguous interactions with service, reflecting a wide split in customer experiences. While... See more

Staff

Customers consistently note positive experiences with staff, highlighting helpful, kind, and professional... See more

Response time

Clients share ambiguous opinions on response time, with experiences varying greatly among users. Many... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Excellent for peace of mind for myself and my children (got them off my back). However, over the past several years it's missed several hard falls and called police/emergency a half dozen times when t... See more

Company replied

Rated 4 out of 5 stars

I’m usually very pleased with the help from Medical Guardian. But the last time I tested my pendant, the recording didn’t hear me talking and transferred me to an agent who took about 5 minutes to pic... See more

Company replied

Rated 4 out of 5 stars

Knowing that my developmentally disabled brother has his Medical Guardian on at all times, whether at home or out and about, gives me peace of mind that if he were to fall or have some other issue, he... See more

Company replied

Rated 5 out of 5 stars

Fortunately, my mother hasn’t needed her device for an emergency. She wears her pendant at all times unless it’s charging. The representatives I encountered during the purchase, setup and follow-up we... See more

Company replied


Company details

  1. Home Health Care Service
  2. Pharmacy

Written by the company

Medical Guardian’s mission is to provide an affordable and reliable medical alert service to all those who wish to live an independent life, regardless of their limitations. Whether our customers are looking to remain safe in a medical emergency such as seizures, stroke, or heart attack, have limited mobility, are at risk of falling as they age, or are afraid to live alone because of home invasions or fires, Medical Guardian guarantees to be there to protect them.

Written by the company


Contact info

4.2

Great

TrustScore 4 out of 5

1K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 33% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.2

All reviews

(1,479)

276 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Don't like the way is go off so easy …

Don't like the way is go off so easy for reason. One example, while grocery shopping, it call while I was reaching for produce. Many times it alert and I have no idea why.

16 May 2026
Medical Guardian logo

Reply from Medical Guardian

Thank you for sharing your experience. If this has continued, you can give us a call and see if we can adjust your device: 1-800-313-1191

Rated 5 out of 5 stars

I needed information

Talking with them. Answered all my questions, that helped me understand the benefits of my plan. Thank you. The person helping was nice and explained what I needed. Getting back to me was fast.

19 May 2026
Medical Guardian logo

Reply from Medical Guardian

Thank you for sharing your experience, Cathy! So glad we were able to assist.

Rated 5 out of 5 stars

Peace of Mind

It gives me peace of mind to know I have Medical Guardian’s help if I need it.

15 May 2026
Medical Guardian logo

Reply from Medical Guardian

So glad we are able to provide peace of mind for you!

Rated 4 out of 5 stars

I have had all positive responses from…

I have had all positive responses from your staff. Fortunately I have not had an episode where I have needed support, but is reassuring to know it is there when I need it. Thanks

14 May 2026
Medical Guardian logo

Reply from Medical Guardian

Thank you for your kind words! We're so glad you've had a good experience with our team, and that we can help provide peace of mind.

Rated 5 out of 5 stars

The man that installed my Starlink was…

The man that installed my Starlink was efficient and explained everything he was doing. I called Customer Service. The gal was very helpful & talked me through an issue I had. I appreciate how fast the Starlink Internet is!

13 May 2026
Rated 5 out of 5 stars

When I told them that I didn't always…Good customer relations.

When I told them that I didn't always notice when my necklace device was blinking red and wished there was a verbal warning, I soon started getting a verbal warning. That is good customer relations! I have not yet needed to press the button to ask for help.
Louise Grow

16 May 2026
Medical Guardian logo

Reply from Medical Guardian

Thank you for sharing, Louise! So glad we were able to assist and make the device better fit into your lifestyle.

Rated 5 out of 5 stars

Courteous representatives

Courteous representatives. Very friendly in their efforts to get the right system for my mom. After the third shipment, we finally got one that worked. In our rural area, the cell signal made it difficult so we had to go with the landline model.

12 May 2026
Medical Guardian logo

Reply from Medical Guardian

Thank you for sharing your experience, Randy! So glad we were able to help find the best device for your mom.

Rated 5 out of 5 stars

Customer service is great

Customer service is great. Friendly & helpful. Most of all very patient & understanding that I'm 79 yesrs old & not raised with all this high tech devices.

12 May 2026
Medical Guardian logo

Reply from Medical Guardian

So glad you had a positive experience with us, Judy!

Rated 5 out of 5 stars

No problems ever

No problems ever, customer service is always so kind and helpful

10 May 2026
Medical Guardian logo

Reply from Medical Guardian

Thank you for your kind words, Jenni!

Rated 5 out of 5 stars

Peace of mind

Device works as advertised and customer service is great. I am glad I got it.

10 May 2026
Medical Guardian logo

Reply from Medical Guardian

Thank you for sharing your experience, Julia!

Rated 5 out of 5 stars

Great communication

Great communication, easy to use, reliable. Peace of mind.

13 May 2026
Medical Guardian logo

Reply from Medical Guardian

Thank you for your kind words! Glad we can help provide peace of mind.

Rated 2 out of 5 stars

High Pressure Sales

I reached out to Medical Guardian via their website. I couldn't reach information without filling out their form. They called me via that form information. The sales person was fast talking, kept repeating information, did not allow space for me to ask question, gave false flattery. When I asked that the information be sent to me, he agreed. Nothing ever arrived. The next day another sales person called. I explained that we'd gone with another company and why. The next day another sales person called, the next day another. All of the calls came through caller id as calls from my city. Aggressive sales tactic, dishonest approach, refusal to address the notes given and unrecorded. If they'd been dealing with my elderly loved ones they probably would've made the sell just by pressure. It's predatory.

14 May 2026
Unprompted review
Medical Guardian logo

Reply from Medical Guardian

Thank you for sharing your feedback, Joann. We'll be sharing this with our team to help improve our approach.

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