They were very helpful, friendly, understanding and solved my problem in the best way possible, I really thank them and O am happy I bought a computer from there and I will buy the new Iphone from t... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I had an excellent experience at MediaWorld Porta di Roma thanks to SAVERIO. He was extremely professional, kind, and helpful from start to finish. He assisted us with everything we needed, answered a... See more
Company replied
A reliable electronics retailer 👍 They have chosen to resell only good and quality brands and an amazing range of products - gadgets, appliances, and all the latest tech products you could ever wa... See more
Company replied
Fantastico anche buono producto. Only the points on membership cards are not enough.
Company replied
Company details
- Electronics Store
- Cell Phone Accessory Store
- Cell Phone Store
- Computer and Accessories Store
- Computer Store
- TV store
About MediaWorld
Written by the company
Da MediaWorld trovi il meglio della tecnologia e tantissimi servizi dedicati. Una rete vendita distribuita in tutto il territorio nazionale ed un e-Commerce che propone migliaia di prodotti e continue novità.
Servizi pensati per te
Da MediaWorld troverai un mondo di servizi adatti ad ogni esigenza.
Scopri i nostri Volantini
Sfoglia i nostri volantini e scopri le nostre Offerte in negozio e online!
MediaWorld CLUB
Il programma fedeltà con te al centro, scopri tutti i vantaggi.
Hai bisogno di aiuto?
Contatta il nostro Supporto Clienti, saremo lieti di aiutarti!
Scarica la nostra APP
Contact info
SCOPRI LE NUOVE OFFERTE
4.2
Great
67K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from MediaWorld
Ciao! grazie mille per le belle parole :) Il nostro obiettivo è da sempre quello di soddisfare a pieno tutti coloro che vengono a trovarci, dunque speriamo di rivederti quanto prima online o in negozio 😄
Ti auguriamo una buona giornata
Team Customer Experience
"Risponderemo alla tua chiamata prima…
"Risponderemo alla tua chiamata prima possibile."
That is all you get all over again.
The only thing I want is a precise date when the washing machine I purchased and paid will be delivered, and the company is not able to provide it. There is a delay even though the washing machine arrived to the local deposit 10 days ago. It is impossible to get any information, my money is gone, and I only have the option of cancelling my order (which means waiting for the refund and ordering elsewhere to wait for another month or so). What are my rights?
Why are you offering delivery if you are not able to organize it???
Terrible, terrible service. Advice to everyone reading this: give your money to another company.
9 December 2025
Unprompted review
Reply from MediaWorld
Ciao Andrijana,
siamo spiacenti per la tua recensione: ti abbiamo chiesto maggiori dettagli al fine di verificare l'accaduto e inoltrare correttamente la segnalazione alla divisione di competenza.
Rimanendo a disposizione, e in attesa di tuo riscontro, ti auguriamo una buona giornata.
Team Customer Experience
Recensione su Mediaworld Trieste
Staff efficiente e preparato, molto disponibile ad offrire risposte ad ogni quesito in maniera cordiale e gentile.
29 November 2025
Unprompted review
Reply from MediaWorld
Ciao Fabio,
grazie mille per la valutazione positiva! Il nostro obiettivo è da sempre quello di soddisfare a pieno tutti coloro che vengono a trovarci, dunque speriamo di rivederti quanto prima online o in negozio 😄
Alla prossima!
Team Customer Experience
Becareful!!
Becareful!!! I was ordering from them an Asus device they were posponing the shipment twice.. And as soon they asked me if i want to cancel and i said yes they sent me an email that my item was shipped but actually they didnt shipped me than they said they have canceled the shipment and refund ed which is a lie while keeping my money i have opened a claim to paypal i would not recommend them
4 December 2025
Unprompted review
Reply from MediaWorld
Hello Roy,
We are sorry for your review and for the negative experience you had; we will forward your report to the relevant departments.
Your feedback is very important to us and helps us improve.
Once again, we apologize and remain at your disposal. We wish you a great day.
Customer Experience Team
Shops available
Shops available, easy to order online with delivery to shop close to you. Good price
20 November 2025
Unprompted review
Reply from MediaWorld
Hi,
Thank you very much for your positive review. Customer feedback is of vital importance to us.
We wish you a great day!
Customer Experience Team
terrible filiale di Mediaworld in Lucca ,they must hate their clients
What a terrible shop MediaWorld-Lucca , arrogant , not capable and must hate their clients.
We are client from this shop and the Italian website for years.
Normally we have good and attend service , but today 15/11/25 at 11am , we found a very empty shop
and we were helped by a lady from Miele and within 5-10 minute we ordered a dishwasher.
Then a lady, would take over and make the PO , but she was slow, had to ask everything and made big problem with our location., so after more then 20 minutes , there was still not made anything.
So we ask other salespersons, there were 3 of them free , to assist but after 30 minutes our patients was finished
and we were planning to leave without our Miele. The lady put her phone away and walked away, a salesman told us that we better go elsewhere..............we were flabbergasted as NOBODY was interested in a sale, they act that they have too many clients (in Italian non-mi-freganisme)
So after more than a half hour without anything we asked for the manager, and that lady started a discussion with us , a useless discussion , instead of talking to us and try to repair the sales , totally incompetent.
So it is in that shop from low to high same wrong mentality.
We went to Trony , within 10 minutes we were ready after a very friendly and thoughtful person who wanted to help clients & make sale for his boss, the way it should be. .
We were missing that mentality totally in MediaWorld Lucca. Because of the pleasant service at Trony we bought also a Dyson floor washer.
All the prices were the same as MediaWorld , shipment without any problem (and faster)
I hope you appreciate the feedback
Paul Brandeis
15 November 2025
Unprompted review
Reply from MediaWorld
Hi Paul,
We're sorry for your review and the negative experience you had; we'll forward your report to the relevant departments.
Your feedback is very important to us and helps us improve.
We apologize again and remain at your disposal. Have a nice day.
Customer Experience Team
Fast and reliable!
12 November 2025
Unprompted review
Reply from MediaWorld
Ciao, grazie mille per la valutazione positiva! Il nostro obiettivo è da sempre quello di soddisfare a pieno tutti coloro che vengono a trovarci, dunque speriamo di rivederti quanto prima online o in negozio 😄
Alla prossima
Team Customer Experience
Reply from MediaWorld
Ciao Arturo, ti ringraziamo molto per la tua recensione positiva. Il feedback dei nostri clienti è per noi di vitale importanza.
Ti auguriamo una buona giornata e speriamo di rivederti presto!
Team Customer Experience
Reply from MediaWorld
Hi, thanks for the lovely review. We're proud to hear you appreciated the quality of our product range and promotions. We look forward to seeing you again in our store to discover our upcoming offers. Have a great day.
Customer Experience Team
Great service
30 October 2025
Unprompted review
Reply from MediaWorld
Ciao,
grazie mille per la valutazione positiva! Il nostro obiettivo è da sempre quello di soddisfare a pieno tutti coloro che vengono a trovarci, dunque speriamo di rivederti quanto prima online o in negozio 😄
Alla prossima.
Team Customer Experience
Ho ordinato una tv65 pollici per me era…
Ho ordinato una tv65 pollici per me era impossibile portarla a casa ma MediaWorld con la sua consegna a domicilio ha risolto il mio problema
24 October 2025
Unprompted review
Reply from MediaWorld
Ciao Astone, grazie mille per la valutazione positiva! Il nostro obiettivo è da sempre quello di soddisfare a pieno tutti coloro che vengono a trovarci, dunque speriamo di rivederti quanto prima online o in negozio 😄
Alla prossima
Team Customer Experience
More fossil than flagship: a store struggling to embody its sector
If you’re expecting a tech-savvy, future-facing experience, look elsewhere. What I encountered was disorganization, poor service, and a startling absence of modern retail practices.
Not that I’ve had better encounters in post offices.
This will serve as an illustrative data point in my professional analysis of retail strategy — a live example of brand dissonance.
— A customer who happens to dwell at the vanguard of retail strategies —
26 October 2025
Unprompted review
Reply from MediaWorld
Ciao Cristina,
siamo spiacenti per la tua recensione e per l'esperienza negativa che hai vissuto; inoltreremo la tua segnalazione agli uffici dedicati.
Il vostro feedback è molto importante per noi e ci permette di migliorarci.
Rinnovando le nostre scuse restiamo a tua disposizione e ti auguriamo buona giornata.
Team Customer Experience
Reply from MediaWorld
Ciao, ti ringraziamo molto per la tua recensione positiva. Il feedback dei nostri clienti è per noi di vitale importanza.
Ti auguriamo una buona giornata e speriamo di rivederti presto!
Team Customer Experience
My experience at mediaworld
Hi! I can say that i had a very good experience at media world only because of Noemi. I asked two people before her for help and since they couldn’t speak in english they ignored and acted rude. She was the only one that tried very hard to help us since we couldn’t speak Italian and only english. I would say that without her we wouldn’t do that purchase. You should give her a raise and hire workers that can speak English ❤️
18 October 2025
Unprompted review
Reply from MediaWorld
Hi Amanda,
thanks a lot for your positive rating. Our customers' feedback is vital for us. Have a good day and we hope to see you again soon!
Team Customer Experience
This is very helpful and nice Experience
This is very helpful and nice Experience
18 October 2025
Unprompted review
Reply from MediaWorld
Hi, thanks for the full-star review 😊 We look forward to seeing you in store again to offer you another positive shopping experience.
We hope you have a great day.
Customer Experience Team
Scam products (Italy)
In germany, they provide excellent products. In italy, they offer products which dont work.
I bought a mosquito trap for about 35€, completely useless.
Very disappointed with the product, I feel scammed.
Edit: As a response to mediaworld, you can drop your email so I can return it and get a full refund. What do I benefit if you "improve" after losing 35€ for a useless product?
20 October 2025
Unprompted review
Reply from MediaWorld
Ciao Moe,
siamo spiacenti per la tua recensione e per l'esperienza negativa che hai vissuto; inoltreremo la tua segnalazione agli uffici dedicati.
Il vostro feedback è molto importante per noi e ci permette di migliorarci.
Rinnovando le nostre scuse restiamo a tua disposizione e ti auguriamo buona giornata.
Team Customer Experience
Terry di una professionalità mai vista…
Terry di una professionalità mai vista in Mediaworld, consiglio a tutti, gentile e professionale, 10 stelle
12 October 2025
Unprompted review
Reply from MediaWorld
Ciao Antonio,
grazie per la tua bella recensione che sarà nostra premura inoltrare a Terry è questo l'obiettivo che ci prefiggiamo ogni giorno: un servizio all'altezza delle aspettative dei nostri clienti. Torna a trovarci presto siamo a tua disposizione per qualsiasi necessità. Buona giornata.
Washing machine left behind for over 20 days and no sign of resolving after contacting them every day - never buying again
Washing machine bought online and delivered on time only to find out the delivery company (Energo Logistic spa) did not install the washing machine and left the old one at home. I tried to contact Mediaworld but after 20 days I have no
12 September 2025
Unprompted review
Reply from MediaWorld
Ciao Yuta,
siamo spiacenti per la tua recensione: siamo a conoscenza che la tua problematica è in gestione con gli operatori del nostro servizio clienti.
Rimanendo a disposizione, ti auguriamo una buona giornata.
Team Customer Experience
Reply from MediaWorld
Ciao Rino, grazie mille per la valutazione positiva! Il nostro obiettivo è da sempre quello di soddisfare a pieno tutti coloro che vengono a trovarci, dunque speriamo di rivederti quanto prima online o in negozio 😄
Alla prossima.
Team Customer Experience
Personale super attento e disponibile
23 September 2025
Unprompted review
Reply from MediaWorld
Ciao Luca, grazie mille per la valutazione positiva! Il nostro obiettivo è da sempre quello di soddisfare a pieno tutti coloro che vengono a trovarci, dunque speriamo di rivederti quanto prima in negozio 😄
Alla prossima
Team Customer Experience
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.