MediaMarkt Reviews 

We ordered a fridge via the website, which was delivered on 19 March. During delivery, the couriers from Method (who were a bit rude and certainly not polite) badly damaged a wall while bringing the fridge inside—something we only noticed after they had already left. They also left all of the packaging, including a very large box and materials, at our front door, blocking the entrance, which forced us to arrange a larger vehicle ourselves to transport the waste to the local recycling centre (deixalleria).

Prior to delivery, the price of the fridge dropped by €150. In addition, the actual dimensions of the appliance do not match the specifications listed online, meaning it does not fit.

We contacted MediaMarkt and were asked to provide photos, which we did. Since then, however, there has been no response. Despite following up six times, we have received no reply on either of the 4 issues.

On 15 April, we formally requested an official complaints form, but again, there has been no response. Even though a company is obliged by law to provide it.

This level of disregard is frankly unheard of and shows a complete lack of basic customer care and respect. If we do not receive a prompt and satisfactory response, we will continu to escalate this matter by involving the Spanish consumer authority Organización de Consumidores y Usuarios and, if necessary, pursue further legal action.

Adriana is very friendly, committed to the well-being of her clients, and very helpful.

Si ni son capaces de resolverte un problema de registro en su propria web, imaginate el post-venta. El servicio de atención parece comico

Staff, variety of products and prices very good.

Item never got delivered had to collect when i finally got it it was damaged so arranged collection 3 times never turned up so had to take it to correus in malaga which i had to go by train i am still waiting for my refund 4 months on even after emailing them numerous times had my wits end

It makes me going back to buy what I need.

One of the worst stores in Spain products are faulty and not up to standard customer service even worse they pass the buck back to the local store in this case LLORET DE MAR GIRONA really useless don’t waste your money please

Staff are very helpful

Useless. There is no support. No phone number to call when something goes wrong. I paid for express delivery and had to stay at home for two days because they failed to deliver.

I contacted them and they did nothing.

I purchased a Bosch washing machine (Model: BOSCH.WGA242X3TR) from MediaMarkt Turkey (Istanbul Optimum Mall).

Due to a mistake made by their staff (incorrect phone number), the delivery failed and the product was returned without any attempt to contact me.

For more than 5 days, I have contacted customer service multiple times. Each time, a new case is created, but no real solution is provided. Cases are repeatedly closed without resolution.

This is not just a delay, but a clear and serious failure in customer service processes.

As a customer, I find it unacceptable that I am left without a solution due to an internal mistake made by MediaMarkt.

This situation is also negatively affecting my trust in the Bosch brand, which I specifically chose for its reliability.

Despite explaining that I have two small children at home and urgently need this product, no meaningful support has been provided.

This issue clearly reflects a serious problem in MediaMarkt Turkey operations.

Muy buena experiencia

Love how quickly the photo printer connects to my phone. THe prints are vibrant and the paper has a sticky back

The shop service was very good, the sales assistant was helpful and polite.
The delivery was ok but the installation- a disaster!
The installation was not completed and the fitter did not connect the waste pipe, as a result my kitchen flooded during the wash cycle he put on before leaving. I called his phone, sent him a video of the flood and asked him to return. He did not.

Good reliable service

Amazingly faster delivery and i got a good offer

Absolutely unacceptable experience at MediaMarkt.

I bought a vacuum cleaner that, after just 30 minutes of use, proved completely unsuitable for carpets due to very weak suction. I returned the next day with the product already cleaned, yet the staff refused the return. Then they forced me to clean it again without water. only to claim it was still “not clean enough.”

This was clearly an attempt to avoid taking responsibility. I had to argue just to get a refund for a practically new product.

Terrible customer service, unprofessional behavior, and abusive return practices. I strongly do not recommend this store.

Convenient

We purchased two Apple Iphone 16 ( had to purchase online as would not sell to us in store). The phones arrived in sealed boxes and when we opened the boxes we found just pieces of broken glass to make up the weight. We went back to the store and they took notes but we could see they didn't believe us.

Eficientes y eficaces con empatia y serviciales