MediaMarkt Reviews 

Marbella MediaMarkt close to La Canada horrible…. No service , you must to wait consultation literally 40 min , after they will came to you with not satisfied face and ask: what you want? Really, worst service ever

Ordered dishwasher. With installation. Too many emails/calls Mediamarkt about nothing. Installation company Arion doesnot make appointment at all. Still waiting after 3 days.

This is a review for the Tenerife Bentagay Mediamarkt. Very good sales consultants in the store, very good technical knowledge and very good knowledge od their products. Very polițe and customer oriented. They even spoke with me in english (I was a tourist and my spanish is very basic). Good products, good prices. I would recommend them any day.

Horrible experience both online and in the several stores.
Online: I order an Oled TV, a toaster, some coffee powder and a vacuum cleaner.
The oled tv never arrived and on a very late date they asked me to change or refund.
The toaster arrived broken and i had to return.
The coffee powder arrived with a hole in the pack and I decided to keep it, as the return process was a nightmare.
The vacuum cleaner was wrong. It has a bag while in the title of the product it says bagless. They said to contact the seller and the seller wanted me to pay the return fees when they made the mistake. I had ti keep it.

Regarding the stores (several in barcelona):
Once i went there to buy some interesting smart glasses but there was no cashier and a huge line was forming for paying. I left the store.

Once i went to the big store in the center, i went to the garmin stand, i asked for a garmin charging cable and the garmin dude replied "we dont sell it here, go to amazon"!

Another time i wanted to buy an electric fan, i asked for the cashier for delivery, he sent me to the other side of the store that i needed to talk to someone there. I went there and no one was in. Waited more than 5 minutes, left the store and bought the same exact thing in Amazon.

Horrible horrible horrible company and experience. I will use them only to check products and I will buy them someplace else.

Great service, prices, and nice staff

I bought a nba 2k26 , the price was good and i recieved it on the same day

The member of staff was very knowledgeable about the products we were interested in and provided excellent service

At the store in FAN centre, none of the employees were aware that one can exchange the soda stream gas cylinder, only when I insisted to see the manager - who was very friendly and helpful, could I exchange the cylinder, but it is very expensive -EUR 26 for new ones after trade in of empty cylinder. Almost double what we pay in Switzerland! If you sell the new cylinders and apparatus, then be ready and train the employees!

Very friendly staff very helpful and understanding in particular staff member callers Loli who was very kind to us as non-native speakers. We ended up buying a TV and an iron and were very happy with the service.

El personal fue muy amable, atento y comprensivo, en particular Loli, quien fue muy amable con nosotros, ya que no éramos hablantes nativos. Al final compramos un televisor y una plancha y quedamos muy satisfechos con el servicio.

They delivered a used item with fingerprint and scratches in a dirty box pretending it's a new one and for the price of new.
The delivery itself was great, nothing I can complain about, but putting used item instead of new is unacceptable.
Update: Mediamarkt.es promise to exchange the used item for the new on for free.
Update. 18th of May, they said they are unable to provide me with an appropriate product, they took the used one from my home, but since that, I got no news from them, nor my money back.
I wrote 2 emails ignored by them.

Recently I was looking for a new printer in JAEN and after visiting many different shops and asking questions about different options, as confusing as it can be, the only thing I could find was a lot of useless staff. At the end, I visited MEDIA MARKT in Jaen Plaza. I was pleasantly surprised to find someone who could actually answer my questions and resolve my doubts. Finally, Victor, the most amazing shop assistant I have ever come across, helped me and I bought an Epson printer. I would definitely recommend Media Markt Jaen, specially with staff such as Victor.
Thanks so much Victor, I will definitely look for you the next time I need help.

I would strongly advise caution when purchasing from MediaMarkt.es

I placed an order online (24th April) with a confirmed delivery date (28th April), which ultimately passed without any update or communication from the seller. After several days of no response to my sent emails, I had to independently search for a customer service phone number to speak with an actual representative, as the automated AI assistant was absolutely not helpful.

When I finally reached someone, four days later, I was informed that my order had been cancelled due to a “quality issue.” However, this explanation directly contradicted a later email I received eight days after the original order, which stated that the item was out of stock.

This inconsistency raises serious concerns about the company’s inventory management and communication practices. Selling items that are not actually available, combined with delayed and conflicting explanations, reflects a lack of reliability and transparency.

Overall, this was a frustrating experience, and I would not recommend purchasing from this retailer based on my experience. Not to be trusted.

Amazing supermarket to find any electronics. Discount available too

I would never pay for the installation service again. Cost 99 euros. Took over 2 weeks to finally turn up. When they first booked it in I received a text message advising the time and day. I responded saying I would not be able to have the installation that day as I would not be home. The text message was read! They turned up anyway and then were cranky with me......I rebooked this. They were to arrive between 12-3. The day before I recieve a text message saying they would arrive at 12. Still waiting at 1730 on that day for them to arrive. No apology and no acceptance of their lack of service, and no respect for my time! I have requested a refund on this yet Media Markt just ignore me.

Do not trust their support system. Order №299443980 was cancelled by MediaMarkt in February 2026. No product was delivered and no refund of 369 euros was made. Over 4 months I contacted them more than 10 times through every available channel — WhatsApp, email and in person at the store. Every single time: a new specialist who knows nothing about my case, the same automatic email, and complete silence afterwards. I visited the store in person — they told me to use the website. I used the website — same loop, same automatic reply, same silence. I have every ticket number and every screenshot of every conversation. This is not incompetence — this is a system designed to make customers give up. I won't. Formal complaints filed with OCU, OMIC and the EU Online Dispute Resolution service.

The helpful advice I received from Anna
The sales representative who works in the microwave/ oven grill department

Best products.

We ordered a fridge via the website, which was delivered on 19 March. During delivery, the couriers from Method (who were a bit rude and certainly not polite) badly damaged a wall while bringing the fridge inside—something we only noticed after they had already left. They also left all of the packaging, including a very large box and materials, at our front door, blocking the entrance, which forced us to arrange a larger vehicle ourselves to transport the waste to the local recycling centre (deixalleria).

Prior to delivery, the price of the fridge dropped by €150. In addition, the actual dimensions of the appliance do not match the specifications listed online, meaning it does not fit.

We contacted MediaMarkt and were asked to provide photos, which we did. Since then, however, there has been no response. Despite following up six times, we have received no reply on either of the 4 issues.

On 15 April, we formally requested an official complaints form, but again, there has been no response. Even though a company is obliged by law to provide it.

This level of disregard is frankly unheard of and shows a complete lack of basic customer care and respect. If we do not receive a prompt and satisfactory response, we will continu to escalate this matter by involving the Spanish consumer authority Organización de Consumidores y Usuarios and, if necessary, pursue further legal action.