Have never brought anything from mediamark and regret it when it comes to explanation, returning of goods when there is a problem, they will help you found solutions especially when you have insuranc... See more
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Jett assisted me very well when I was buying an electric step at Hasselt Mediamarkt. He also helped me in the insurance and making an account on the app.
The only good thing - did not need to wait long, call was immediately connected to the customer service. I did not receive my order from 26 JUNE, neither received the money. Online form doesn't work... See more
Company replied
Original products, always have a guarantee on all of it , but u can also buy an extra one , which I find useful. You can choose between types of the guarantee. Haven’t had a bad experience with Media... See more
Company details
Written by the company
Grootste Europese keten gespecialiseerd in elektro, cd en dvd met meer dan 400 winkels
Contact info
Belgium
- www.mediamarkt.be
4.5
Excellent
20K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 94% of negative reviews
Typically replies within 1 week
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Their service
Their claims, refunds, exchange policies and the dedication/efficiency of their staff is excellent! Highly recommended
24 May 2026
Unprompted review
A good range of products at a good price
20 May 2026
Unprompted review
Reply from Mediamarkt BE
Hi, thank you for your review. We're happy to hear you found a good selection of products at competitive prices. We appreciate your feedback and hope to see you again soon! 😊
Tanks you mediamarke for your excellent…
Tanks you mediamarke for your excellent service i had a great shopping experience
15 May 2026
Unprompted review
There are several reasons
There are several reasons, including the speed of the transaction and delivery, and the guarantees you offer. Although I don't trust the internet and online shopping, I tried you because I trust this company. Indeed, a friend recommended you to me, and you lived up to my expectations.
16 May 2026
Unprompted review
Employees of Mediamarkt
I’ll be honest with you guys, I went to Mediamarkt Antwerp and they seem to busy and when they came to me, they weren’t very helpful. Felt like they have lack of information. The next day, I went to Mediamarkt Wilrijk and things here are whole different. I have talked with 4-5 employees if I’m not wrong and all of them were very helpful, giving you a lot of information. Especially the guy named “Rafael”.
13 May 2026
Unprompted review
on the finance part she have very bad…
on the finance part she have very bad way of communication and raising the voice on the client
12 May 2026
Unprompted review
Reply from Mediamarkt BE
Hi Ismail! We are really sorry to hear that you had such a negative experience and that a staff member raised their voice at you regarding your finances. This is absolutely not the kind of customer service and communication we want to provide at MediaMarkt! We take complaints about our service very seriously and want to follow up on this internally with the management of the specific store. Could you please share more details about your visit, such as the store location by filling out our contact form? You can easily reach us via https://bit.ly/ContactformulierMM or https://hulp.mediamarkt.be/app/ask_inline.
As soon as we receive your information, our team will investigate this further to ensure this doesn't happen again!
We received all the necessary…
We received all the necessary information. It is a store with many products.
7 May 2026
Unprompted review
good shop and people working here
9 May 2026
Unprompted review
Proactive company
Proactive company, and extremely easy to navigate through the products with competitive prices.
12 May 2026
Unprompted review
Bad assortment in physical stores
Bad assortment in physical stores, delivery just droppes items at building door.
9 May 2026
Unprompted review
Reply from Mediamarkt BE
Hi Oleksandra! Thank you for sharing your feedback with us. We are really sorry to hear that you were disappointed with the assortment in our physical stores and that your delivery was left at the building door. This is absolutely not the delivery experience we aim to provide, as your order should be handed over to you properly and safely! We would love to investigate the delivery issue further with our logistics team to ensure this doesn't happen again. Could you please share your order details and a brief explanation of your experience with us via our contact form? You can easily fill this out via https://bit.ly/ContactformulierMM or https://hulp.mediamarkt.be/app/ask_inline.
As soon as we receive your information, our specialists will look into this for you and address it with our delivery partners!
Good service and products
Good service and products, although I have never received my item till now
11 May 2026
Unprompted review
Product is veel goed
10 May 2026
Unprompted review
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