MedExpress Pharmacy Reviews 

53,796
TrustScore 4.5 out of 5

4.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 21,429 reviews, reviewers had a great experience with this company. Customers frequently praise the exceptionally fast delivery times and appreciate how carefully their products are packaged to ensure safe arrival. Consumers feel well looked after because staff conduct thorough medical history checks and provide genuinely helpful advice. People also enjoy receiving regular updates and find that managing and reordering their supplies is remarkably straightforward. Some people were dissatisfied with customer support, mentioning slow response times, unhelpful interactions, and missing packages. A few reviewers experienced frustrating communication hurdles when trying to resolve delivery problems, missing orders, or obtain proper refunds.

What people talk about most

Delivery service

Consumers find delivery service to be efficient, highlighting that orders arrive quickly with fantastic... See more

Service

Customers consistently note positive experiences with service, highlighting promptness, professionalism, and... See more

Order

Users describe ambiguous interactions with order, reflecting a stark divide in customer experiences. While... See more

Product

Clients share ambiguous opinions on product performance and quality. On one hand, many reviewers report great... See more

Customer service

Customers had ambiguous experiences with customer_service. Many reviewers praise the helpful advice,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I don’t like the platform as much as ASDA online. I was a little worried as I’d submitted evidence of previous prescription, yet you held my order pending what I’d already uploaded. Worrying... See more

Company replied

Rated 4 out of 5 stars

very detailed information about the product and how to use it. My only negative was that it took 3 attempts before anyone turned up for the video call you need to have before they issue the drug.

Company replied

Rated 4 out of 5 stars

Can't really comment to much only using it the once but delivery was very fast but will say the royal mail company who delivered it was sloppy leaving an expensive product on the floor infront of my f... See more

Company replied

Rated 4 out of 5 stars

Very good so far. They did ask lots of questions and informed me the reasons for this. I was given some useful advice regarding my medical records. My order was delivered quickly and on the day it wa... See more

Company replied


Company details

  1. Pharmacy

Written by the company

MedExpress offers prescription medication through their registered internet pharmacy for the treatment of minor ailments, diseases and medical conditions. The service is fully regulated and genuine medication is dispensed from London based pharmacy by express next day delivery.

MedExpress - Online Doctor & Pharmacy

Written by the company

Lowest Price Guarantee
We guarantee that we will not be beaten on price. If you find a lower price pharmacy we will credit the difference plus £5. Check out pricing page for more details and terms and conditions.
Genuine Medication
All medication at MedExpress is sourced from regulated wholesalers in the UK.
Fully Regulated
MedExpress is a registered UK Pharmacy based in Central London. The pharmacy is regulated by the General Pharmaceutical Council and the service is regulated the Care Quality Commission.

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

54K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(53,796)

19,860 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

At the start of the experience

At the start of the experience, last week my weight was 113.8 kg at the end of the first week my weight dropped down to 111.0. So far so good

5 August 2026
MedExpress Pharmacy logo

Reply from MedExpress Pharmacy

We're so happy to hear about your progress and that you're seeing such positive results in your first week! We appreciate you sharing this great feedback.

Rated 5 out of 5 stars

Great product working well

Great product working well

5 August 2026
MedExpress Pharmacy logo

Reply from MedExpress Pharmacy

We are so happy to hear that you are enjoying our product and that it is working well for you! Thank you for sharing your positive experience.

Rated 4 out of 5 stars

Love how easy it was to set up etc but…

Love how easy it was to set up etc but trying to find out costs for next course of treatment I can’t find anymore information till i reorder!!
Why?

5 August 2026
MedExpress Pharmacy logo

Reply from MedExpress Pharmacy

We're glad to hear you found the setup easy! We understand your frustration regarding the difficulty in finding cost information for your next treatment before reordering. We appreciate you bringing this to our attention.

Rated 5 out of 5 stars

Very easy and very quick delivery

Very easy and very quick delivery

5 August 2026
MedExpress Pharmacy logo

Reply from MedExpress Pharmacy

We appreciate your 5-star review! We are so glad to hear that you found our service very easy to use and that your delivery was very quick.

Rated 4 out of 5 stars

Good Service…

The service with MedExpress is really good.

4 August 2026
MedExpress Pharmacy logo

Reply from MedExpress Pharmacy

We're so pleased to hear that you found the service really good. Thank you for sharing your positive experience with us!

Rated 5 out of 5 stars

Clear instruction and good results so…

Clear instruction and good results so far, I did feel the affects of hunger coming back in week 3, even after the injection. This is where will power comes in. Nausea in the mornings but passes throughout the day. Drinking plenty of water helped, 10lb lost in 2 weeks.

31 July 2026
MedExpress Pharmacy logo

Reply from MedExpress Pharmacy

We're delighted to hear about your positive results and the 10lb weight loss! It's great that you've found ways to manage the hunger and nausea, and we appreciate you sharing your experience with us.

Rated 5 out of 5 stars

Items delivered quickly and on time…

Items delivered quickly and on time without any hassle

31 July 2026
MedExpress Pharmacy logo

Reply from MedExpress Pharmacy

We're so pleased to hear that your items were delivered quickly and on time, and that you had a hassle-free experience. Thank you for your wonderful feedback!

Rated 4 out of 5 stars

Once I managed to get an online…

Once I managed to get an online consultation, it was great

5 August 2026
MedExpress Pharmacy logo

Reply from MedExpress Pharmacy

We're so glad to hear that once you were able to get an online consultation, it was a great experience for you. Thank you for your feedback!

Rated 5 out of 5 stars

Excellent service all round.

Was happy with the initial progress. Easy to fill in questionnaire. Simple and easy to upload images.
The prosess took a few days but that was to be expected.
Once my application was processed and granted the whole experience has been easy and everything I would want to know can be answered within the website.
Reordering is easy and super fast (delivered in under 24 hrs from reordering) and it was ordered on a Sunday.
I would highly recommend Med Express to anyone thinking of using them for whatever reason they may have.

1 August 2026
MedExpress Pharmacy logo

Reply from MedExpress Pharmacy

We're so pleased to hear about your positive experience with us, from the easy initial process to the quick reordering and delivery. It's wonderful to know that our website provides all the information you need. Thank you for your high recommendation!

Rated 5 out of 5 stars

My queries we're answered quickly

My queries we're answered quickly, efficiently and politely. Very helpful customer service.

4 August 2026
MedExpress Pharmacy logo

Reply from MedExpress Pharmacy

We're so pleased to hear that your inquiries were handled quickly, efficiently, and politely. We appreciate you recognizing our helpful customer service!

Rated 5 out of 5 stars

No worry

No worry, quick hastle free reliadle service. Will use again not a problem.

7 July 2026
MedExpress Pharmacy logo

Reply from MedExpress Pharmacy

We're so pleased to hear you experienced quick, hassle-free, and reliable service! Thank you for your positive feedback; we look forward to assisting you again.

Rated 5 out of 5 stars

Weight loss

Delivery on time for my weight lose journey

5 August 2026
MedExpress Pharmacy logo

Reply from MedExpress Pharmacy

We're so happy to hear that our delivery was on time and is helping you on your weight loss journey! We appreciate your positive feedback.

Rated 5 out of 5 stars

Was delivered to me very quickly was…

Was delivered to me very quickly was informed every step of the way loved the price as I had a first time discount code.

10 April 2026
MedExpress Pharmacy logo

Reply from MedExpress Pharmacy

We're so pleased to hear your delivery arrived quickly and that you were kept informed every step of the way! It's wonderful that you loved the price with your first-time discount.

Rated 4 out of 5 stars

Quick response to queries

Quick response to queries

4 August 2026
MedExpress Pharmacy logo

Reply from MedExpress Pharmacy

We appreciate you taking the time to share your feedback. We are happy to hear that you received quick responses to your inquiries.

Rated 5 out of 5 stars
MedExpress Pharmacy logo

Reply from MedExpress Pharmacy

We're so happy to hear that you found our ordering process easy and our service helpful. Thank you for your positive feedback!

Rated 5 out of 5 stars

Valuable advice

Lots and valuable advice and services you can use if needed.

11 July 2026
MedExpress Pharmacy logo

Reply from MedExpress Pharmacy

We're so happy to hear that you found our advice valuable and our services useful! Thank you for your wonderful feedback.

Rated 5 out of 5 stars

Not started yet

Not started yet - been on holiday - just got home

5 August 2026
MedExpress Pharmacy logo

Reply from MedExpress Pharmacy

We appreciate you taking the time to leave a review, even before starting! We hope you had a wonderful holiday.

Rated 5 out of 5 stars

Best experience

Fast response and quick delivery thank you so much

24 July 2026
MedExpress Pharmacy logo

Reply from MedExpress Pharmacy

We're so pleased to hear that you experienced a fast response and quick delivery! Thank you so much for your positive feedback.

Rated 4 out of 5 stars

Everyone was very helpful

Everyone was very helpful. Impressed with the thorough checks

5 August 2026
MedExpress Pharmacy logo

Reply from MedExpress Pharmacy

We appreciate your feedback! We're delighted to hear that our team was helpful and that you were impressed with the thoroughness of our checks.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look