Been a customer for a while. Professional & easy to deal with. I only purchase the milk which has been known to last a week once opened. Great delivery service and account comes with a McQueens app to... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Good quality milk. We have not been able to access the customer portal. Our welcome offer discounts were not applied. That was resolved as soon as I phoned customer services. I have had 4 weeks of del... See more
Company replied
After a rocky start everything is sorted now. Deliveries are on time and the products are lovely. It's great that doorstep deliveries are continuing as the milk is far tastier than the supermarkets an... See more
Company replied
Error in delivery ie extra left easily resolved at no extra cost to me. Excellent customer service. Portal very easy to use when need to make changes to weekly orders. Delivered VERY early. Delicious... See more
Company replied
Company details
About McQueens Dairies
Written by the company
McQueens are Bringing it home every time, with our doorstep delivery of milk, eggs, juice, all arriving fresh from our dairy before 7AM.
We provide easy sign-up milk delivery service, alongside a range of complimentary products including non-dairy milk alternatives and cream. Milk is available in reusable, recyclable glass bottles and non-dairy alternatives including oat, soya, coconut, and lactose-free milks are also available.
Founded in 1995, McQueens Dairies are a third-generation family business with over 25 years of delivering the freshest dairy to your door. All the milk from McQueens own dairy is delivered by local drivers, serving and supporting local communities all across the UK, serving over a quarter of a million households! Get your milk delivered 🥛 Explore Vitamin D milk ☀️ Socials/Key links 🤳🏻
At your doorstep for 7AM
Delivering in all conditions, all year round!
At McQueens Dairies, we deliver to thousands of doorsteps every night, with the promise of some of the freshest product in the country, at your door before you wake up for your morning coffee.
Contact info
20 High Craighall Road, G4 9UD, Glasgow, United Kingdom
- 0330 555 5588
- hey@mcqueensdairies.co.uk
- www.mcqueensdairies.co.uk
3.9
Great
25K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 48% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
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Worth every penny
Error in delivery ie extra left easily resolved at no extra cost to me. Excellent customer service. Portal very easy to use when need to make changes to weekly orders. Delivered VERY early. Delicious milk. No negatives about this company.
18 August 2026
Unprompted review
Reply from McQueens Dairies
Hi Karen,
Thank you for your fantastic review! 😊 We're so pleased to hear that any delivery issues were resolved quickly and easily by our team, and that you found our customer service excellent.
It's great to know you're enjoying the convenience of the portal for managing your weekly orders, and we're delighted that your deliveries arrive nice and early. Most importantly, we're thrilled you're loving the milk 🥛😍!
Thank you for your support and for taking the time to share your experience. We look forward to continuing to provide you with great service and delicious milk! ✨
Initial set up
This review is based solely upon the initial set up and how nice the individual who called was. So far... good customer service and have no complaints.
19 August 2026
Unprompted review
Reply from McQueens Dairies
Hi Josh,
Thank you for taking the time to leave a review 😊.
We're delighted to hear that your initial experience has been such a positive one and that our team member made a great first impression 🌟.
Providing friendly, helpful customer service is something we take great pride in, so it's wonderful to know you found the setup process straightforward.
Thank you for choosing us, and we look forward to serving you for many years to come 😁🥛.
I messaged to inform Mcqueens of a…
I messaged to inform Mcqueens of a missed delivery and they (employee VM ) responded and sorted it straight away and was very polite.
19 August 2026
Unprompted review
Reply from McQueens Dairies
Hi there,
Thanks for leaving us a lovely review! 🤩
We do apologise that you've had a missed delivery but we're glad our team was able to sort this out straight away and with ease. 😊
We strive to provide seamless experience for our customer so we're thrilled to hear it's been appreciated. ✨
Thanks again for your support! Cheers to many more deliveries to come! 🥛🚚
Very friendly service
Very friendly service, easy to get hold of them if you need to and feels personal
as you’re chatting with a
Real person not an automated system. Deliveries are always here on the day I expect them and always very quiet with no loud clinking of bottles waking everyone up
19 August 2026
Unprompted review
Reply from McQueens Dairies
Hi Natalie,
Thank you so much for your lovely review! ✨😊
We're delighted to hear that you find our service friendly, personal, and easy to reach when you need us. We believe great customer service comes from real people, so it's wonderful to know that makes a difference to your experience.
We're also pleased that your deliveries are arriving as expected and that our team is helping to keep those early morning deliveries nice and quiet! 🙌
Thank you for your support. We really appreciate you taking the time to share your feedback and look forward to continuing to deliver for you. 🥛🚚
Very reliable service,would highly
Very reliable service,would highly
recommend using them.
Having a toddler it saves me worrying about his milk supply!
19 August 2026
Unprompted review
Reply from McQueens Dairies
Hi Carole! 👋
Thank you so much for your lovely 5⭐ review! 🤩💫
We are delighted to hear that the service is proving to be very reliable for you and helps you with your supply for the little one. 🤗🥛👶
Our service is all about helping make our customer lives that little bit easier, so your support is greatly appreciated and glad we can be there for you. 😁🙌
Reply from McQueens Dairies
Hi Jaki! 👋
Thank you so much for sharing your lovely review with us. 🤩💫
Your continued support is what keeps us going. 🤗🙌✨
This company delivers disrespectfully
This company delivers disrespectfully. We have asked multiple times for them not to deliver in the middle of the night (1am, 3am, 4am) and they dont care. They use diesel vehicles and leave them idling for ages honestly not worth the agro. Who wants their milk left outside in a heatwave for anything between 6-8 hours. It curdled by the time we got up and we had a terrible nights sleep!
19 August 2026
Unprompted review
Reply from McQueens Dairies
Hi Su - Thank you for reaching out to share your experience with us. We are truly short that your experience fell short of the service we aim to deliver.
I am sorry to hear that your milk went off due to warmer weather and delivery times. Our drivers aim to deliver between 11pm and 7am, depending on where your home sits on their route.
Unfortunately, we’re not able to change the delivery time, but we do have some helpful tips for keeping your milk fresher for longer here:
https://www.mcqueensdairies.co.uk/milk-fresher-for-longer/
However, this is does not excuse the high level of disturbance you faced when you got your delivery. It is not a acceptable representation of what we expect from any McQueens staff member.
Our drivers are expected to deliver during the night in a respectful manner that means that our customers and neighbours are not disturbed during the night. Apologies that this has been reflected in your experience.
We understand that this conduct is unacceptable. Therefore, we would like to gather more information from you so that further investigate this and have you sent you a request for more information.
Once again, we do apologise about this and appreciate you taking the time to raise this as it is a matter we take seriously. Thank you for raising this with us.
Was blown away by how bad customer…
Was blown away by how bad customer service is,they delivered my milk to the neighbours then still charged me for it,told me they would tell the driver not to deliver to number 10 even though I don't live there,then tried to sell me eggs and orange juice even though they cant deliver my milk to the correct address,spoke to someone else who was going to fix it,I get a text today saying I owe them even more money when I don't, shocking people.
14 August 2026
Unprompted review
Reply from McQueens Dairies
Hi Graeme - Thank you for taking the time to share such detailed feedback. We are sorry to hear about the experience you had, particularly after the issues you faced with the delivery going to the wrong address. We understand how frustrating this would be.
We can also understand your frustration given that you called and were told that this matter be resolved. only to then receive contact about owing a balance.
This is nowhere near the level of customer service expected from our support staff. Our support staff are there to provide assistance to any query customers may have in a polite and helpful manner. We are truly sorry that your experience did not reflect on this.
We want the chance to review your experience further to assess the calls and issues you faced. We have sent you a request for some additional information so that we can locate your account and review this internally.
Once again, we apologise for the poor experience you had and appreciate you bringing this to our attention.
Deals with complaints/queries professionally and friendly.
Been a customer for a while. Professional & easy to deal with. I only purchase the milk which has been known to last a week once opened. Great delivery service and account comes with a McQueens app to alter your orders .. pause/add to/cancel etc.
18 August 2026
Unprompted review
Reply from McQueens Dairies
Hi NP - Thank you for taking the time to leave your feedback with us. ☺️🙌
Fantastic to hear that the service is working out for you and you having been getting the professional customer experience that is expected of our lovely support staff. 🤗✨
We love that you find our online portal simple to use to alter your order. Thanks again for your continued support. 😁🥛
Wonderful experience thus far
Wonderful experience thus far, great quality, delivery always on time and love the glass bottles!
18 August 2026
Unprompted review
Reply from McQueens Dairies
Hi James! 👋
Fantastic to hear that your experience has going well so far. 😁👏
We are delighted that you have enjoyed the service along and farm-fresh milk from a glass bottle. It just hits different doesn't it? 😄🙌🥛
Thank you for support of traditional doorstep deliveries with us. ☺️✨
Just Great Service
Just Great Service. I've been with McQueens now for almost three months and never had anything but good service. Keep the good work up
18 August 2026
Unprompted review
Reply from McQueens Dairies
Hi there! 👋
Thank you so much for sharing your feedback with us. 😄👏
Delighted to hear how things have been in your first three months with us. ☺️🙌
We are delighted to have you on board and cannot wait for the next delivery to come. 😁🥛✨
Great service
Great service, milk is always delivered very early in the morning 👍🏻
Would definitely recommend door step delivery
18 August 2026
Unprompted review
Reply from McQueens Dairies
Hi Mr McKinlay! 👋
Thank you so much for your lovely review! 🤩💫
We are delighted to hear that the service has been working out and you enjoy waking up to your farm-fresh milk on your doorstep. 😁🥛🌄
Thanks again for your continued support. ☺️🙌
Spoke to Ian he was very helpful and…
Spoke to Ian he was very helpful and informative
Order received as requested and on time
18 August 2026
Unprompted review
Reply from McQueens Dairies
Hi Jackie! 👋
Thank you so much for taking the share your experience with us today. 😄🙌
We are delighted to hear that Ian was able to assist in a very helpful and informative manner. Exactly what is expected of all McQueens employees. ☺️👏
Thank you for your support and we will pass along your kind words to Ian. 😁🥛
I am very pleased with the service
I am very pleased with the service, I can guarantee that when I open the the front door, the milk is waiting for me. ( hoping that I am not speaking too soon. ]
18 August 2026
Unprompted review
Reply from McQueens Dairies
Hi Keith! 👋
Thank you so much for taking the time to leave such as lovely 5⭐ star review! 🤩💫
How great is it knowing you get the start the day with farm-fresh straight to your doorstep? 😄🙌🥛
Delighted to have you on board and we want to say cheers for your continued support. ☺️👏
I love getting my milk and orange juice…
I love getting my milk and orange juice delivered on a Thursday. The products are so good. Its so easy to amend my order on line opif i need to. Direct debit means I don't have to worry about payments. Great service
18 August 2026
Unprompted review
Reply from McQueens Dairies
Hi Jules! 👋
Thank you so much for your lovely 5⭐ review! 🤩💫
We love to hear that the products, ease of online portal, and payments are making our service worth it for you. 😁👏🥛
Here's to that next fresh morning on your doorstep. 🙂🙌🌄
Reply from McQueens Dairies
Hi Manjit! 👋
Thank you so much for your review, it makes what we do here worth it. 🤩💫
Great to hear that you enjoy the punctuality we provide customers with, along with the great tasting farm-fresh milk we offer. 😁👏🥛
Delighted to have you on board. 🤗🙌
Really clear conversation explained how…
Really clear conversation explained how n wen totally recommend McQueens Dairies
18 August 2026
Unprompted review
Reply from McQueens Dairies
Hi Jennie! 👋
Thank you so much for telling us about your phone call with us today. 🤗🙌
We expect all customer service team members to provide a clear and concise service to assist no matter what your query may be. 😄🙌
Delighted that our team could deliver this for you. 🤗👏
I tried using the automatic service for…
I tried using the automatic service for a holiday stop but it kept cutting out, so I used option 5 and spoke to a real person. The gentleman was very helpful and pleasant. Took time to answer me properly and complete my request. Always have excellent service. Never met my delivery person but grateful for their service.
18 August 2026
Unprompted review
Reply from McQueens Dairies
Hi Nancy! 👋
We are sorry to hear that there was an issue applying your holiday through our automated service. We understand that the human connection can be a preferred option. 😄🙌
So, we are glad that you called and were able to get your holiday dates applied. 😁🌞
We are grateful to have you as a customer and appreciate your continued support. ☺️👏
Small issue with delivery so I went…
Small issue with delivery so I went online they resolved my issue straight away with no fuss and were very kind
18 August 2026
Unprompted review
Reply from McQueens Dairies
Hi Barrie! 👋
Firstly, we are sorry to hear about the small issue you had.
We are happy to hear that you reached out and our team could help resolve this for you. Our support staff will always go above and beyond for our lovely customers, regardless of the query. 🤗🙌
Thank you so much for your lovely feedback and kind words. 🙂👏
It is so nice to have my milk delivered…
It is so nice to have my milk delivered early (2/30 to 3:30)am approximately twice a week I have never heard the milkman arrive 😁
No more carrying heavy milk cartons home !
So easy to contact McQueens regarding any changes If phoning staff are most helpful
18 August 2026
Unprompted review
Reply from McQueens Dairies
Hello,
Thank you so much for the lovely review! 🥛
We're delighted to hear that you're enjoying our fresh deliveries arriving bright and early straight to your doorstep. 🚚✨ There's certainly something special about waking up to fresh milk waiting outside, and not having to carry heavy cartons home from the shop is a wonderful convenience! 😊
It's also fantastic to hear that you've found it easy to amend your orders and that our team has been helpful whenever you've needed assistance. Providing a simple, flexible service with friendly customer support is exactly what we strive for. 🌟
Thank you again for your kind words and support. We truly appreciate it and look forward to continuing to deliver to you! 😁
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