McIntosh Electrical Reviews 907

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 51 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being professional, efficient, and polite, often highlighting their helpfulness and positive attitude. The service provided is frequently described as excellent, with many people appreciating the timely, efficient, and high-quality work. Reviewers often note the company's responsiveness, punctuality, and overall professionalism, making them a reliable choice for electrical needs. However, some customers also mentioned that the service could be on the expensive side, with call-out fees being higher than market standards. A few other people also felt that they were not provided with a quote or fee estimate before services were performed, and in some cases, issues were not fully resolved.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their professionalism, efficiency, and... See more

Service

People report positive experiences with service, consistently praising the professionalism, punctuality, and... See more

Price

Consumers find price to be ambiguous, with some reviewers acknowledging that while services may not be cheap,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We recently engaged McIntosh Electrical to extend power from the power board to our garage at the rear of our property. Their team did an excellent job completing it in one day. It was a big job w... See more

Rated 5 out of 5 stars

Excellent professional service. We had an ongoing problem with pool equipment tripping the safety switch. Electricians sent from the pool company failed to identify the cause twice - even though they... See more

Rated 5 out of 5 stars

The two young men who came to do the job were well presented, neat, clean, polite, were on time, didn't leave a mess. I am very happy with the work, a little on the expensive side, but then you get... See more

Rated 5 out of 5 stars

I was extremely happy with the timely and professional work from Aaron and Josh. They expertly replaced an exhaust fan mounted on a glass window and upgraded our existing power board with earth leakag... See more


Company details

  1. Electrician
  2. Electric Vehicle Charging Station
  3. Electrical Installation Service
  4. Lamp Repair Service
  5. Lighting Contractor

Written by the company

Jenny and Brent McIntosh are delighted to introduce you to a family-owned business, McIntoshElectrical and its outstanding team. In business for over 20 years,we have developed an exceptional reputation for excellent customer service, trust and quality electrical work. For your ultimate safety and peace of mind,all our electricians are also Gold Accredited Master Electricians and complete all works with high priority to safety and to stringent Australian Standards. The Master Electricians program accredits experienced electrical contractors who are committed to delivering only the highest standards of quality, electrical safety, energy advice, and service integrity. We undergo stringent safety, and quality audits annually to ensure that we maintain and uphold the Gold Master Electricians standard for all work we complete, including rewiring, and EV Charger installations. McIntosh Electrical has a well earned reputation for being one of the best companies in the electrical industry, and now emerging as one of the most superior and experienced installers in the EV Charger space. Aside from our technical excellence and vast experience, we are passionate about delivering first-class customer service. With over 1500 five-star reviews across TrustPilot and Google, multiple awards under our tool belt and 20+ years experience,You can be assured that every technician will treat your property as if it were their own and communicate with you on all levels throughout the work process. Call us today


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

907 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Always excellent

These guys aren't cheap, but you get the quality you pay for. Their work is skilled, . They are always on time , and always well mannered. The office and booking process is efficient and well mannered too.They will always be my sparkys of choice

21 May 2026
Rated 1 out of 5 stars

Poor customer experience

We have used McIntosh Electrical several times over the past few years and we have been happy with their work. Recently, we asked them to upgrade our power board. After completing this work, we noticed that the air conditioner and home battery were not working. We rang and they sent someone out to look at the problem but were unable to fix them. We engaged our own service providers, at our own expense, to fix the problems. Both providers confirmed the errors were due to the power board upgrade. We informed McIntosh Electrical the cause of the errors and the expense we incurred. After an initial holding email, we have had no response to our follow up emails and no reimbursement for the additional expense we incurred. We are very disappointed.

19 April 2026
Unprompted review
McIntosh Electrical logo

Reply from McIntosh Electrical

Dear Annette,

Thank you for your feedback and for your continued support of McIntosh Electrical over the years. We truly value your overall satisfaction and are very sorry to hear about your recent experience.

We have been actively investigating the issue with our ASP service partner and believe it may have occurred during a standard phase rotation. While we are still confirming the exact cause, we sincerely apologise for any inconvenience caused.
Rest assured that we take this matter seriously and we will be in contact with you shortly to arrange reimbursement for any costs you’ve incurred in resolving the issue.

Thank you again for bringing this to our attention, and we appreciate your patience while we work through this with you.

Kind regards,
McIntosh Electrical Team

Rated 5 out of 5 stars

Great Job…

Seamless process of getting a quote and the work being completed by a good, honest and reliable company.

8 May 2026
Rated 5 out of 5 stars

The most friendly and knowledgable…

The most friendly and knowledgable experts ever! Just an absolute pleasure to deal with! Quick, responsive service with a proactive can-do attitude and nothing is an issue! They really think outside the box and give you totally professional advice. We wouldn't use anyone now - and we found them on Google!

10 March 2026
Rated 5 out of 5 stars

Clients come first with this company

Great service from the first call until the job was completed! Price was much fairer than other electrician companies who were mostly interested in the call out fee!

Shout out to Jenny who listened carefully to my needs on the call, and responded in a highly professional manner confirming a solution at a fair price.

The team who worked on the job were also highly efficient and friendly.

Overall, a great customer experience! Best news is I now have my preferred provider for electrical issues going forward.

28 January 2026
Rated 5 out of 5 stars

Excellent professional service

Excellent professional service. We had an ongoing problem with pool equipment tripping the safety switch. Electricians sent from the pool company failed to identify the cause twice - even though they said it was fixed, it wasn’t. The young tradie from Macintosh identified the source of the problem and fixed it.

21 January 2026

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