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Review summary

Created with AI, based on recent reviews

Looking at 94 reviews, most reviewers were let down by their experience overall. Many people found the app highly problematic, frequently experiencing functionality issues like slow loading, freezing, and crashing, which made placing orders difficult. Customers consistently reported problems with their orders, including missing items, incorrect food, or partial deliveries. Customer service was widely criticized for being unhelpful, unresponsive, and lacking accountability for these issues. Some people also felt the rewards program was flawed, with points disappearing or being difficult to redeem. Financial frustrations were common, including double-charges and unreceived refunds for incorrect orders, alongside issues with the app's control, like inability to cancel orders or orders disappearing after updates.

What people talk about most

Application

Customers had negative experiences with the app, describing it as a "big mess" and "absolutely terrible to... See more

Order

People report negative experiences with order, often encountering issues such as missing items, incorrect... See more

Customer service

Users describe negative interactions with customer service, often citing unhelpful, dismissive, and... See more

User experience

Consumers find the user experience to be negative, with many describing the app as a "big mess" and "terrible... See more

Product

Clients share negative opinions on product, with many reporting missing items from their orders, even after... See more

Reviews shaping this summary

Rated 1 out of 5 stars

The app seems to work mediocrely at my house however when I get near the store it completely loses all functionality. Won't load properly, won't let me sign in, won't function in a useful manner. It's... See more

Rated 1 out of 5 stars

Terrible customer service, do not use this app. If they mess up your order you won't be able to rectify it, mcdonalds won't take responsibility. They missed out items on my order but charged me anyway... See more

Rated 1 out of 5 stars

I have come to the conclusion that McDonald's has some type of algorithm that keeps you from gaining or using too many points. Numerous times it has said there was an issue with payment yet if I go to... See more

Rated 1 out of 5 stars

first order. paid, arrived and submitted park spot. sat waiting for the order just shy 7 minutes. app chirped saying, order was canceled, sorry for the inconvenience, payment will be posted to your c... See more


1.2

Bad

TrustScore 1 out of 5

258 reviews

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1.2

All reviews

(258)

92 reviews in the last 12 months

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Rated 2 out of 5 stars

The app is appalling I put building…

The app is appalling I put building details in but it promptly deleted it, it said my phone number was wrong when I tried to contact the driver.
The uber driver took a picture of some of my delivery in tact by the time it got to me it was a wet mess and part of the order missing he had obviously dropped it! I can’t complain or get a refund as I didn’t receive the receipt from McDonald’s. Overall your better off using the likes of uber etc. direct as at least you can get a refund snd an app the woks properly. Very dissatisfying

21 June 2025
Unprompted review
Rated 1 out of 5 stars

Never received

If I could rate a 0 star I would. Money debited but no food. Used Deliveroo instead and will not be using McDonalds app. I suggest you do the same

3 June 2025
Unprompted review
Rated 1 out of 5 stars

Terrible once again can’t see when I…

Terrible once again can’t see when I arrived then when it did eventually after 10 mins said I hadn’t paid even though it gave me a collection code
This is yet another issue with the app
It’s even reserved a payment on my account and I had to pay again but it can take upto 3 days to release the first payment back into my account
FFS McDonalds get it sorted it’s been going on for over a year

3 June 2025
Unprompted review
Rated 1 out of 5 stars

Food was cold

Food was cold, milkshakes were runny. Told to complain through Uber who refunded the milkshakes after requesting pictures but refused to do anything about the freezing cold food. Won’t use again

27 May 2025
Unprompted review
Rated 1 out of 5 stars

Awful app!

Awful app, it somehow changed my location to an Autozone near my house. Mind you, I've only ever had one address I ever deliver food to on this app. The inclusion of that stupid map marker is the worst thing about the entire app and it shouldn't be my job to double-check where a useless map marker is placed. Just keep my default address! Why the hell would I have food delivered to an Autozone!?

8 May 2025
Unprompted review
Rated 1 out of 5 stars

No real customer service

I was asked by the app to sign in again. When I did I’d lost lots of reward points. Their customer service is just a robot sending out the same message about rewards for whatever question you ask. There’s no way of getting to speak to a human

6 May 2025
Unprompted review
Rated 1 out of 5 stars

All kinds of issues with the app

All kinds of issues with the app. Often problematic to open, issues with ordering, on/off breakdowns. Slow, poor returns compared to the old vouchers. 10 coffees to get one free. A real struggle process to redeem your points..
Is it worth it for them to have such access and scrutiny of your affairs? Probably not.. at best for a variable and mediocre product..

3 May 2025
Unprompted review
Rated 1 out of 5 stars

The "App" equivalent of dialup internet

Absolutely unbelievably glitchy, never registers what restaurant your at even though the phone knows what location it's in, always says there's a technical issue with some part of the order, be it trying to pay or you get "this restaurant is not participating with this deal" when clearly it is,

Good luck trying to redeem your rewards points as this is where all hell breaks loose, the transaction never actually works, I've not been able to redeem them on the app for months!

In a nutshell it's the app equivalent of dialup internet, if you want to loose the equivalent amount of calories in stress as your about to try and order, I couldn't recommend it more!

29 April 2025
Unprompted review
Rated 1 out of 5 stars

Go to McDonald's to get a Coke for…

Go to McDonald's to get a Coke for Buddy and then I think oh maybe I should go and see what kind of deals they might have well first I have to login even though I'm already on my phone so I guess I don't understand that I have an app and it should know that I'm on my phone and should log me in then I have to do emails and then email code and then this that and the other and then can't get a menu and then who cares 15 times trying to log in and just keeps looping back to the code of your email you have to go to your email why I'm already on my phone I should be validated so I said forget it and I went somewhere else guess I'm not the only one with the one star rating huh kind of like when McDonald's got rid of Frontline it's cuz they really don't care about customers

24 April 2025
Unprompted review
Rated 1 out of 5 stars

Its not a good app if something is…

Its not a good app if something is missing from your order you just go around in circles and speak to a useless bot thats no help and doesnt recognise reciept.
Called mcdonalds and said the main burger is missing and theres nothing they can do once its delivered. Never ordering again

9 April 2025
Unprompted review
Rated 1 out of 5 stars

Ordered food

Ordered food. When arrived. Items missing. Impossible to contact anyone to dispute it. Worst app ever and a complete con. Avoid at all costs.

9 April 2025
Unprompted review

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