Mbito Reviews 

205
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Considering 65 reviews, reviewers had a great experience with this company. Customers frequently highlight the exceptional customer service and helpful staff, noting their quick and efficient responses to queries and willingness to assist. Many people appreciate the product's user-friendly nature, finding it easy to use and effective for enabling various car features and desired customizations. However, some customers also noted limitations with the product, such as certain features not working as expected, compatibility issues with specific car models, or even receiving defective devices upon arrival. Conversely, a small portion of people felt dissatisfied with the customer support's response times, mentioning delays or a complete lack of follow-up on their inquiries.

What people talk about most

Product

Users describe ambiguous interactions with the product, with many expressing satisfaction, stating it does... See more

Customer service

Reviewers mention positive feedback about customer service, with many praising the world-class and excellent... See more

User experience

Clients share positive opinions on user experience, with many finding the app user-friendly, easy to... See more

Staff

Consumers find staff to be very helpful and professional, often praising their quick response times and... See more

Response time

Reviewers highlight ambiguous aspects of response time, with many customers praising the fast and accurate... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Delivery was good. I bought the apple car play integration kit. Had a wee issue but was my fault. Kit was easy to fit. The cables could do with being longer a a nightmare to squeeze into the area behi... See more

Rated 5 out of 5 stars

I had an issue with my login to the Mbito app which meant I could not access or code anything on my Mercedes. I reched out to Mbito support who replied within 24hrs and quickly identified my problem... See more

Rated 5 out of 5 stars

Finally something for Mercedes cars. Easy to use and avoid pay so much money for garages. Disabled start/stop feature which is great! You can change few things depends on your car. Seat belt warn... See more

Rated 5 out of 5 stars

I ordered the MBito dongle for my new Mercedes after seeing multiple ads for it. Every advertised coding for my car model worked perfectly. One little problem I've had was resolved within 10 minute... See more



Contact info

3.9

Great

TrustScore 4 out of 5

205 reviews

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3.9

All reviews

(205)

95 reviews in the last 12 months

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Rated 1 out of 5 stars

THIS IS A SCAM!!!

THIS IS A SCAM!!!

After buying this device, I find out I can't use the majority of the features they advertise without "BUYING CREDITS" from the app.
This company completely misleads people in their advertising... not letting anyone know it could cost hundreds of euros to "unlock" all the features!!

24 April 2025
Unprompted review
Mbito logo

Reply from Mbito

Hello, Paul,

We're sorry to hear that our device didn't meet your expectations.😔

We offer both free and paid features for you to enjoy. Some of our more advanced features require credits, which come at a fraction of the cost compared to what you'd pay at the dealership. This helps us continue improving and providing the best value for you.

Thanks for understanding!

Kind regards,

Lukas || MBito Team

Rated 4 out of 5 stars

Upgrade your Mercedes

Best tool to activate some hidden features or new ones to your Mercedes. Some things cost extra but in my opinion it is cheaper as if you go to someone to let him code it.

For me the best (beside the nice upgrades you can do) is the support. 10/10 support. If something is not working as it should, they will help you out or give you your credits back.

Also more and more things are getting added. I have a w205 and for this model there are so many things you can do. If you have another model maybe check the demo mode in the app to see whats possible with yours.

24 April 2025
Unprompted review
Rated 5 out of 5 stars

MBito app and dongle

Purchased the MBito app and obd dongle to upgrade my 2016 mercedes C300 coupe (W205)
And works like a charm, i have unlocked several options on my car which would otherwise be impossible or very costly at the dealership.
I have outcoded the (dreadfull) start/stop function, the blue welcome lights to stay on longer, 5 times tip blinking (instead of 3), the sound of the parking sensors to be louder, the sound of the parking sensors to start beeping at the yellow parking lines (instead of the red lines)
Out coded the seatbelt warning on the rear and front seats, changed the pressure units to bar (instead of kpi) changed the fuel consumption to ltr/km and last but not least it enabled me to activate the AMG menu in the instrument cluster which now shows me the actual oil and gearbox temperature in the cluster as well as a lap timer.
Apart from the initial cost of the MBito dongle the total costs of all these upgrades where around 130 Euro.
Even the MBito support is great should there be issues or questions the MBito team responds fast and efficient via facebook messenger.
5 stars and worth every penny.

23 April 2025
Unprompted review
Rated 1 out of 5 stars

DO NOT buy this.

DO NOT buy this.
After spending a good amount of money on the device, you are again required to buy EXPENSIVE “credits” in the app to be able to even use is!

Complete scam.

21 April 2025
Unprompted review
Mbito logo

Reply from Mbito

Hello, Milan,

We're sorry to hear about your experience. 😔

To clarify, our device comes with free features that many customers find valuable. However, we also offer optional advanced features that require credits. This allows us to keep the device itself affordable while giving users the flexibility to pay only for the specific functionalities they want, often at a fraction of the cost you'd pay at a dealership.

Thank you for your understanding!

Kind regards,

Lukas || MBito Team

Rated 1 out of 5 stars

What a rip-off and disappointment

What a rip-off and disappointment! I ordered and received this more than 14 days ago so I can't return it. But, please be aware: All of the features you might like to use are all at extra cost - and you could easily rack up over $100 getting the stuff they said comes with the unit. DO NOT BUY!!!!!!

20 April 2025
Unprompted review
Mbito logo

Reply from Mbito

Hello, James,

We're sorry to hear that our device didn’t meet your expectations. 😔

We provide both free and paid features for you to explore. Some of the more advanced options require credits, which are priced significantly lower than similar services at dealerships. This enables us to continue improving and delivering the best possible value to our customers.

Additionally, we offer a 14-day money-back guarantee, starting from the date you receive the device.

Thank you for your understanding!

Kind regards,

Lukas || MBito Team

Rated 5 out of 5 stars

Mercedes C250d AMG Line

The unit arrived quite quickly and was very easy to use once the phone app was installed. I scanned the car and discovered a few error codes which were easily cleared. I then modified some of the available options which has made the car even more pleasurable to drive.
All in all I can't believe the amount of functionality available for the price. I look forward to more features being developed.

14 April 2025
Unprompted review
Rated 4 out of 5 stars

Everything was good CarPlay works

Everything was good CarPlay works. It would’ve cost me 3 times more on what I paid. Dealer wanted way more money. Trust me with the help paid after it was all said and done. I would use them any time there equipment works very happy.Mercedes dealer is a rip off. My 2015 cls550 Amg has car play the ob2 reader is amazing. Recommend anybody reading this just trust the process Mbito’s is the real deal

14 April 2025
Unprompted review
Rated 1 out of 5 stars

All their communication and advertising…

All their communication and advertising is misleading. You spend 70€ for a tool that is basically unuseful without paying other hundred euros in additional services. There isn't either a single feature that is free, and many of the features shown in advertising are available only to certain car models

1 April 2025
Unprompted review
Mbito logo

Reply from Mbito

Hi there, Luca,

I'm sorry that your MBito experience isn't going as planned. 😔

We utilise credits for our premium features because coding Mercedes-Benz vehicles is a very time-consuming and involved process that tends to take a lot of trial and error. We're one of the only few companies on the market willing to go through with this process.

Additionally, we have a "Fitting Models" page where you may see what features may be available for your model. And if you wish to be assured that a given feature will work with your vehicle, you always have the option to contact our support for a compatibility check.

I'm sincerely sorry for any inconvenience caused by this situation.

Warm regards,

Rokas || MBito Team

Rated 5 out of 5 stars

MBito OBD-dongle and Mbito APP

I bought this MBito OBD-dongle and download the Mbito APP and it worked just fine on my 2018 C-classe. Finally I have Carplay/Android Auto & set the rear lights to on with the DRLs and changed the one touch turn signal.
The Mbito team is always asking if everthing is alright. Very pleased with their service 👍

10 April 2025
Unprompted review
Rated 1 out of 5 stars

I bought MBito to be able to install CarPlay

I bought MBito to be able to install CarPlay on my 2014 Mercedes. I wasted my money. The advertising as well as the website are misleading in two ways. The first is that the site allows one to check if the CarPlay (or other feature) will be available on your particular older Mercedes Benz. In my case, a W212 (facelift) 2014 E500 model, the feature appears as available on the site. The site even shows an image of the Command screen showing the CarPlay working on a dashboard identical to my own - totally misleading. Do not trust the site and its promises. The second way that the advertising is misleading is that if the feature were to have been available, even after buying the MBito dongle, one would have to pay possibly hundreds of dollars additionally to MBito to enable to feature. I never even reached this point as the feature was simply not available for my model. A support ticket was submitted which eventually offered a refund if I were to ship my product back to the factory in Lithuania. This is a ridiculous and not viable solution since the shipping cost would be more than the initial investment. Don't waste your money, the product does not deliver the promises made in the advertising and if you are to experience difficulties, you will not be able to get your money back.

6 April 2025
Unprompted review
Mbito logo

Reply from Mbito

Hi there, Eduardo,

I'm sorry that your MBito experience isn't going as planned. 😔

We'd like to find an amicable solution with you directly. Please contact our support, and we'll get back to you shortly.

I'm sincerely sorry for any inconvenience caused by this situation.

Warm regards,

Rokas || MBito Team

Rated 1 out of 5 stars

Bad service

I bought the mbito device a couple of months ago. First thing I wanted to do was to disable the Start/Stop function on my SLK R172. It did the job but the led on the central console button was still on and did not give the option to remember the last setting. I opened a ticket, they answered, but I received no actual support. I asked to return the device and get refunded for both the device and the credits I have paid for, but they denied. I recently noticed that they have added the option to enable the AMG Menu for my car. I paid the extra credits to activate it. It worked but since it is activated, the Traction Control button on the central console doesn't operate anymore. I opened a new ticket and I received the excuse that since my car is not a "genuine" AMG, some issues are expected. They offered to return the credits. I think it is unfair to pay for a device that does half of those it is advertised for.

3 April 2025
Unprompted review
Mbito logo

Reply from Mbito

Hello,

I'm sorry that your MBito experience isn't going as planned. 😔

We're trying our best to introduce wider model support, add new features, and improve existing ones. Hopefully, sometime in the future, we'll be able to fully flesh out these features so that they look and function as if they came from the factory.

I'm sincerely sorry for any inconvenience caused by this situation.

Warm regards,

Rokas || MBito Team

Rated 5 out of 5 stars

Works as it should…

MBito app + OBD-dongle worked like a charm on my 2018 C-classe to get rid of the recurring start/stop function & to set the rear lights to on with the DRLs…

31 March 2025
Unprompted review
Rated 5 out of 5 stars

Great product

Great product, works good with my mercedes 🤩
As I wrote them for support the answered quickly on my requestes

I recommend this product.

❤️❤️❤️

2 March 2025
Unprompted review
Rated 5 out of 5 stars

Good help from the service desk.

I typed an wrong emailadress.
Get in touch with the service desk.
After a couple of questions they changed the account to my name and email address.
It was surprisingly good and helpful.

The obd connector is very good and handy.
I have now Apple carplay without an extra box.
Glc 2018 user.

28 March 2025
Unprompted review
Rated 1 out of 5 stars

Very poor to deal with

Very poor to deal with. Took 2 weeks to get device was after paying for 2-4 day shipment. Very slow to get back to me via email. Only responed when i opened a case with paypay. App is very limited at the moment. For me personally a waste of money. Maybe other models will have better features.

28 March 2025
Unprompted review
Mbito logo

Reply from Mbito

Hi there, Keith,

Thank you for sharing your feedback.

We sincerely apologize for the poor experience you had with the extended shipping time, especially after paying for our express service.

We also regret the delay in our email response. We understand your frustration, and we are actively working to improve our response times to ensure all inquiries are addressed more promptly.

We appreciate your feedback on the app's current limitations and are continuously working on updates to enhance its features across all our models. We value your business and hope you might consider exploring future models as our features evolve.

If you have any further concerns, please don't hesitate to contact us directly.

Warm regards,

Rokas || MBito Team

Rated 1 out of 5 stars

Scam

Scam! Those who dreams that it will activate CarPlay you can forget about it and if it happens that you want to return the product good luck finding the way to return it.

Trying to contract them but no response while they supposed to have real chat time assistance which says you will get a response in 4 days. It is too much real time.

26 March 2025
Unprompted review
Mbito logo

Reply from Mbito

Hi there, George,

We're very sorry to hear about your negative experience and that the CarPlay activation didn't meet your expectations.

We also apologize for the difficulties you've encountered trying to contact us and the delay in response. This is certainly not the level of support we aim to provide. Could you please provide us with your order number or any other identifying information so we can look into your specific situation regarding CarPlay activation and the return process?

We'd like to understand what went wrong and how we can help. Please reach out to our customer support directly so we can assist you further.

Warm regards,

Rokas || MBito Team

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