Maxi zoo in both Gueret and the new store in La Chatre have been helpful and have always been stocked with my needs for my 4 new rescue kittens during the summer of 2026. I look forward to continuing... See more
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Boutique proche de chez moi, cela évite d'acheter sur internet. Petit bémol car il n'y pas les gros packs de pâté almo nature chat disponible en magasin ( il faut passer sur internet ) ni le format n&... See more
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Every time i visit maxi zoo im impressed with the assortment of items for animals. The place is clean and fairly easy to find items. The choice in food for dogs is varied including dog tin food. Lot's... See more
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Large choice and fast delivery. However I was shocked by the prices applied to the pet food they sell in their physical shops (about 15% over their online prices). The online prices are similar to... See more
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Company details
Written by the company
Alimentation, accessoires et produits de soins pour votre chien, chat, rongeur, furet, oiseau, poisson et reptile. Maxi Zoo, tout pour vos animaux. Des conseils d’experts pour le bien-être de vos animaux de compagnie. Retrouvez-nous dans l'un de nos 360 magasins ou sur notre boutique en ligne www.maxizoo.fr
Contact info
720, rue le Châtelier, 38090, Vaulx-Milieu, France
- 0481682806
- online-shopping@maxizoo.fr
- www.maxizoo.fr
4.5
Excellent
6K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 99% of negative reviews
Typically replies within 48 hours
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Staff are welcoming and helpful
Staff are welcoming and helpful. There is a large choice of products.
12 December 2025
Unprompted review
Reply from Maxi Zoo France
Hello Linda,
Thank you very much for your positive feedback! 😃 We are delighted that our team was welcoming and helpful, and that you appreciated our wide range of products. 🐾
Have a great day,
The Maxi Zoo France Team
The order was easy on the website
The order was easy on the website, the delivery was prompt and the product perfect.
13 November 2025
Unprompted review
Reply from Maxi Zoo France
Bonjour M François,
Thank you very much for your feedback! 😊 We are delighted that your online order and delivery went smoothly and that the product met your expectations. 🐾
Bonne journée à vous,
L'équipe Maxi Zoo France
Un personnel adorable et tres…
Un personnel adorable et tres accueillant t
25 October 2025
Unprompted review
Reply from Maxi Zoo France
Bonjour,
Merci beaucoup pour votre retour positif 🐾😊
Nous sommes ravis que vous ayez apprécié l’accueil et la gentillesse de notre équipe. Vos encouragements nous font très plaisir !
Bonne journée à vous,
L'équipe Maxi Zoo France
Friendly staff
Friendly staff, store well organized. I can always find what I need. Staff offer good advice when asked.
17 October 2025
Unprompted review
Reply from Maxi Zoo France
Hello,
Thank you for your positive feedback! 😊 We’re glad to hear that our store is well organized and that our team can provide helpful advice when needed.
Bonne journée à vous,
L'équipe Maxi Zoo France
Our preferred boutique for food
Our preferred boutique for food, toys products for our cat and dog. Always very understanding and helpful personal working there, really service minded towards customers +++++
18 October 2025
Unprompted review
Reply from Maxi Zoo France
Hello,
Thank you for your positive feedback! 😊 We are delighted that our store has become your preferred place for your cat and dog’s needs and that our team has provided helpful and attentive service.
Bonne journée à vous,
L'équipe Maxi Zoo France
New Fidelity’s programs is too bad
I fine what I need but your new fidelity’s programs is too bad !
15 September 2025
Unprompted review
Reply from Maxi Zoo France
Hello,
We’re sorry to hear that our new loyalty program did not meet your expectations. The program has recently evolved to reward regular and repeated visits, offering benefits that accumulate over time. We understand that it may take a little time to get used to the changes, and we encourage you to check the app or ask in-store for guidance on how to make the most of your loyalty benefits.
Have a great day,
The Maxi Zoo France Team
Reply from Maxi Zoo France
Hello Aiswarya,
Thank you for your positive feedback! We're delighted to hear that the delivery was fast and that the kibble suits your beagles perfectly. It's always a pleasure to know our products meet the needs of your companions.
Have a great day,
The Maxi Zoo France team
Excellent but do not buy your pet's food in their physical store
Large choice and fast delivery.
However I was shocked by the prices applied to the pet food they sell in their physical shops (about 15% over their online prices). The online prices are similar to those you can find in similar online shops. You can choose the click and collect option though, which makes you pay the online price.
I have noticed this huge difference in pricing only on their pet food so far.
29 July 2025
Unprompted review
Reply from Maxi Zoo France
Hello Evelyne,
Thank you for your detailed and honest feedback. We're glad to hear you appreciate the wide selection and fast delivery 🚚🐾
You're absolutely right to highlight the difference between in-store and online pricing for some pet food products. This is indeed something we've heard from other customers as well. The "Click & Collect" option is a great way to benefit from online prices while still supporting your local store — and we're happy you found it useful.
We’re passing along your comments to the relevant teams, as consistency and transparency in pricing are very important to us.
Thank you again for your trust.
Bonne journée à vous,
L'équipe Maxi Zoo France
Very good price
Very good price. Fast Delivery. Dogs Seem to like it .(They are Labradors though)
29 July 2025
Unprompted review
Reply from Maxi Zoo France
Hello,
Thank you very much for your positive feedback! 😊 We're glad to hear that your Labradors are enjoying their food and that you're satisfied with both the price and the fast delivery 🐾📦
Looking forward to serving you again soon!
Bonne journée à vous,
L’équipe Maxi Zoo France
Misleading Policies and Hidden Fees - Avoid This Company
I am extremely disappointed with Maxi Zoo and will never shop with them again.
I ordered dog food with store pickup, specifically choosing this option because they clearly advertised that if I didn’t collect my order within 3 days, I would receive an automatic refund. This seemed perfect since I was traveling in France and thought I might find the food locally instead.
Here’s what actually happened:
• No automatic refund was processed after 3 days as promised
• I had to contact customer support multiple times to get any response
• When they finally agreed to process the refund, they kept over 15% of my payment without any explanation
• No transparency about hidden fees or partial refund policies
This is classic bait-and-switch behavior. They advertise one thing to get you to purchase, then operate completely differently when it comes time to honor their promises. The fact that they retained 15% of my payment with zero explanation feels like theft.
I had to contact their customer service multiple times just to get a partial refund that should have been automatic. This company clearly uses dark patterns and misleading advertising to keep customers’ money.
Save yourself the headache and shop elsewhere. There are plenty of other pet supply companies that actually honor their policies and treat customers fairly.
9 July 2025
Unprompted review
Reply from Maxi Zoo France
Bonjour,
Nous sommes sincèrement désolés d’apprendre que votre expérience avec notre service de retrait en magasin n’a pas été à la hauteur de vos attentes.
Concernant le remboursement automatique après 3 jours, il semble qu’un dysfonctionnement ait retardé ce processus, ce dont nous vous présentons nos excuses.
Nous prenons très au sérieux votre retour sur la clarté de nos conditions et la qualité de notre service client, et nous allons travailler à améliorer ces points.
Nous vous remercions d’avoir partagé votre expérience, qui nous aide à progresser.
Bonne journée à vous,
L'équipe Maxi Zoo France
The Shop manager offered me to benefit…
The Shop manager offered me to benefit from a extra discount owing to the high amount of my purchases.
12 July 2025
Unprompted review
Reply from Maxi Zoo France
Hello,
Thank you for sharing your experience 😊 We're glad to hear that our shop manager was able to offer you a special gesture in recognition of your purchases. Providing attentive service and rewarding loyalty are priorities for us!
We hope to see you again soon 🐾
Bonne journée à vous,
L'équipe Maxi Zoo France
Good experience as usual
Delivery was on point and quite fast as usual (about 3 days). Work was done properly. No product missing. Products delivered on time and to the right adress. Positive customer experience. I have been a good client since 2020 and I have never been disappointed so far. I also do appreciate the accuracy of the information given during the whole process from the purchase to the delivery. My beloved old pet absolutely has to eat medical food. Thanks to Maxizoo, the delivery is fast so that my pet doesn't miss anything. Thank you.
19 June 2025
Unprompted review
Reply from Maxi Zoo France
Hello Julie,
Thank you so much for your kind and detailed feedback! We're truly happy to know that your experience with Maxi Zoo has been consistently positive since 2020. It's wonderful to hear that the delivery process meets your expectations and that your beloved pet always receives the medical food they need on time 🐾😊
Bonne journée à vous,
L'équipe Maxi Zoo France
Excellent !
16 June 2025
Unprompted review
Reply from Maxi Zoo France
Bonjour Fabienne,
Merci beaucoup pour votre retour enthousiaste ! Nous sommes ravis que votre expérience ait été excellente 😊
Bonne journée à vous,
L'équipe Maxi Zoo France
Our Parson Russell loves Maxi Zoo…
Our Parson Russell loves Maxi Zoo premiere meat light. Easy to order and the order is swiftly delivered. Merci bien, Maxi Zoo!
26 April 2025
Unprompted review
Reply from Maxi Zoo France
Hello Alex,
Thank you very much for your positive review! We are delighted to know that your Parson Russell enjoys our "premiere meat light" product. 😊 It's great that you find our ordering process easy and the delivery swift.
Have a great day,
The Maxi Zoo France Team
Narbonne branch
I go to the shop at Narbonne. The supermarket is next door so I go there mainly to drop cat food for the shelter and buy when I find what I need. But honestly most of the time the RC wet food is not available. I don't mind, I order on line. But I like going there because the staff is really nice.
28 April 2025
Unprompted review
Reply from Maxi Zoo France
Hello,
Thank you very much for your feedback! We're glad to hear that you enjoy visiting our Narbonne store and appreciate the friendliness of our staff. 😊 We're sorry to hear that the RC wet food is often unavailable in-store, and we'll find solution to avoid this issue.
Have a great day,
The Maxi Zoo France Team
Perfect
I buy food for my two pigs ( pets friendly). Very easy to order. Good products. Fast delivery.
23 April 2025
Unprompted review
Reply from Maxi Zoo France
Hello Florence,
Thank you very much for your positive review! We're delighted to know that you find it easy to order food for your two pet pigs and that you're satisfied with our products and fast delivery. 😊
Have a great day,
The Maxi Zoo France Team
I buy cat food once a month in this…
I buy cat food once a month in this shop, each time I find what I'm there for.
Good prices, good products, good fidelity program.
24 April 2025
Unprompted review
Reply from Maxi Zoo France
Hello,
Thank you for your kind feedback 😊 We’re delighted that you consistently find what you need for your cat and that you’re happy with our prices and loyalty program. It’s always a pleasure to serve you!
Have a great day,
The Maxi Zoo France Team
Reply from Maxi Zoo France
Bonjour Christophe,
Merci beaucoup pour votre avis positif ! 😊 Nous sommes ravis de savoir que vous avez trouvé notre service impeccable. Votre satisfaction est notre priorité et nous espérons vous revoir bientôt.
Bonne journée à vous,
L'équipe Maxi Zoo France
Great store as always and the people…
Great store as always and the people are very kind and helpful . We always find what we came for
22 March 2025
Unprompted review
Reply from Maxi Zoo France
Hello Jean-Pierre,
Thank you very much for your positive review! We're delighted to hear that you always find what you're looking for and appreciate the kindness and helpfulness of our team. 😊 Your satisfaction is our priority.
Have a great day,
The Maxi Zoo France Team
Maxi zoo France excellent magasin on y…
Maxi zoo France excellent magasin on y est toujours très très bien reçu et vraiment bien accompagné un grand merci
21 March 2025
Unprompted review
Reply from Maxi Zoo France
Bonjour Barbara,
Merci beaucoup pour votre avis positif ! Nous sommes ravis d'apprendre que vous êtes satisfaite de notre accueil et de nos conseils. 😊
Bonne journée à vous,
L'équipe Maxi Zoo France
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