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Mattressman Reviews 

66,442
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 6,318 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the knowledgeable store staff for offering extremely helpful advice without putting any pressure on buyers during their visits. People are also exceptionally pleased with the prompt and efficient delivery service, noting that items arrive on time and are handled carefully. Reviewers consistently note the wonderful comfort and high quality of the purchased mattresses and beds. However, some customers also noted frustrating issues with incomplete orders or delivery drivers refusing to remove old beds. A few reviewers experienced unexpected delays or felt that extra fees paid for specific delivery options were completely wasted.

What people talk about most

Delivery service

Consumers find delivery service to be positive, highlighting prompt arrivals and professional drivers. Many... See more

Product

People report positive experiences with product, highlighting that mattresses and beds are extremely... See more

Staff

Users describe positive interactions with staff, highlighting helpful, friendly, and knowledgeable service... See more

Service

Reviewers highlight positive aspects of service, noting friendly and knowledgeable staff who offer helpful... See more

Quality

Customers report overall satisfaction and delight with the quality of the products, highlighting comfortable... See more

Reviews shaping this summary

Rated 5 out of 5 stars

No hard sell when buying our mattress, just great service from Stanley (Lakeside) who actually listened. Mattress arrived when they said it would and no hanging around waiting either. Would comple... See more

Rated 5 out of 5 stars

Fantastic service from start to finish! Mattressman is a genuinely friendly and welcoming place to shop, and it really shows in the team. Our salesman, Stanley S, was brilliant — full of life, frie... See more

Rated 5 out of 5 stars

Definitely a 5* experience from start to finish. It was a complete revelation to be able to phone & within seconds be speaking to a human who was so helpful & a pleasure to talk to - no ridiculous AI... See more

Rated 5 out of 5 stars

Very helpful in store. Then delivery two weeks later, notified day before they would arrive within 2 hour time slot , arrived on time, took old mattress and put bed where directed . Very pleased with... See more



Company details

  1. Bedroom Furniture Store
  2. Bed Shop
  3. Bedding Store
  4. Children's Furniture Store
  5. Furniture Store
  6. Mattress Store

About Mattressman

Written by the company

Mattressman are the UK’s biggest online mattress specialists and experts when it comes to sleep solutions. For 20 years, we’ve been transforming the nations sleep, one mattress at a time. With thousands of mattresses in stock , including big brands such as Silent Night, Sealy, Reylon and The British Bed Company, you can trust Mattressman to find your perfect nights sleep. Our 60-night sleep trial options, free next-working day delivery and expert customer service are just a few of the reasons we have a 4.8 star review on Trust Pilot.


Our customer care team is on hand Monday to Friday 8am to 5.30pm and Saturdays 8am to 4.30pm to answer any Mattressman sales enquiries or product questions. Please call 0333 577 5773 to speak to one of our sleep experts. You can also contact the team by email or live chat. Visit Contact Us for more details.


Shop online 24/7 by visiting us at Mattressman


We offer a FREE next working day (8.00am – 6.00pm) delivery service to the UK Mainland (dependent on delivery area) on all orders over £45 received & security checked before 4pm.


We offer a two-man, room of your choice delivery service, removal for recycling service and Saturday delivery . Go to Delivery for more information on all of our delivery options.


Big Brands Delivered Next Day at Mattressman

Mattressman.co.uk

Written by the company

Free and fast delivery
We aim to offer FREE NEXT DAY delivery for all orders over £100 placed before 4pm
Great advice
Knowledgeable sales staff will be happy to offer you all the help you need.
Huge product range
From memory foam to luxurious natural fillings, pocket springs for nightly use to simpler spring units for your spare room, we have something for you.

Contact info

4.8

Excellent

TrustScore 5 out of 5

66K reviews

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4.8

All reviews

(66,442)

6,242 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

We bought a king size bed with storage…

We bought a king size bed with storage drawers, ordered online and delivered on our chosen day, from start to finish it was so easy and straightforward. Delivered by two polite and helpful delivery guys Thank you 😊 very happy with our new bed, Mattress Man is the only place we choose to use. Always polite and helpful if you order in store or online

14 August 2026
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Reply from Mattressman

Good afternoon Caroline,

We're so pleased to hear that your online ordering and delivery experience was easy and straightforward! It's wonderful that our delivery team was polite and helpful. We truly appreciate your loyalty and kind words!

Victoria

Rated 4 out of 5 stars

Really good product!

Really good product!! Extremely comfortable mattress. Getting it into the house was a challenge though as it was so big and so heavy!!

14 August 2026
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Reply from Mattressman

Good afternoon Joy,

Thank you for your wonderful feedback! We're so pleased to hear that you're enjoying the comfort of your new mattress. We understand that manoeuvring larger items can be quite a challenge, and we appreciate your patience and effort in getting it into your home. We hope you continue to have excellent nights of sleep!

Victoria

Rated 5 out of 5 stars

Delivered on time

Delivered on time, good quality.

14 August 2026
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Reply from Mattressman

Good afternoon Mark,

We're so pleased to hear that your order arrived promptly and that you are satisfied with the quality of your purchase. Thank you for sharing your positive experience!

Victoria

Rated 5 out of 5 stars

Perfect advice.

He could tell exactly what we wanted. He showed ud the cheaper alternative and it was obvious which one was right. He was friendly and polite. The delivery men were very good too, we didnt have to do a thing, which, due to our health issues, we were totally grateful.
Thank you .

14 August 2026
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Reply from Mattressman

Good afternoon Vicky,

We are so pleased to hear about your positive experience! It's wonderful that our team was able to understand your needs and provide helpful alternatives. We're especially glad the delivery team made things easy for you, and we truly appreciate your kind words.

Victoria

Rated 4 out of 5 stars

Brilliant MattressManns

Ordering from MattressMan was easy. The order arrived in good time compared to other big brand names. Communication was great regarding the delivery.
Unfortunately and no fault of MattressMan there were parts missing. However, MattressMan to the rescue, they had the manufacturer supply new parts tbe next day......Brilliant service and aftercare...will use them again.....

14 August 2026
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Reply from Mattressman

Good afternoon Mark,

We are so pleased to hear that your ordering experience was easy and that our communication regarding delivery was helpful. We appreciate you acknowledging our prompt resolution when parts were missing, and we are glad we could arrange for the manufacturer to supply them quickly. We truly value your kind words about our service and aftercare.

Victoria

Rated 5 out of 5 stars

Excellent quality mattress but

Excellent quality mattress.
Would have liked my old mattress taken away but not an option even after speaking to customer services so just make sure you're aware of that. I'm having to wait a long time for council collection which isn't convenient.

14 August 2026
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Reply from Mattressman

Good afternoon Clare,

We're happy to hear that you're pleased with the quality of our mattress.

Victoria

Rated 5 out of 5 stars
Mattressman logo

Reply from Mattressman

Good afternoon Philip,

Thank you for your fantastic review! We are so pleased to hear that you experienced excellent service both in-store and with your delivery.

Victoria

Rated 5 out of 5 stars

1st time using Mattressman and have…

1st time using Mattressman and have been really impressed. The mattress is great. So comfortable for my daughter and has stopped her waking up in the night.
Delivery service was great and unpacking the mattress was easy.
Will definitely use again in the future.

14 August 2026
Mattressman logo

Reply from Mattressman

Good afternoon Claire,

We are so pleased to hear that your first experience with us was a positive one! It's wonderful that the mattress has brought such comfort to your daughter and improved her sleep. We're also glad our delivery service and the ease of unpacking met your expectations. We look forward to serving you again in the future.

Victoria

Rated 5 out of 5 stars

Excellent value

Excellent value, fast delivery by very efficient team, who arrived very promptly & took the old mattress away. Very comfortable new mattress which has improved our quality of sleep no end. 10/10 thank you.

14 August 2026
Rated 5 out of 5 stars

Would recommend

Ordered an Ottoman bed for son, lovely bed. Easy to assemble, did it by myself took a couple of hours (but I do follow the instructions carefully) Easy to order, good communication. Delivered on time and delivery driver rang before delivery to give estimated time. Was polite and delivered into the garage no problems. Would order again and would recommend.

13 August 2026
Rated 4 out of 5 stars

Very good

Very good, checking out the beds at Norwich store took out the uncertainty about what initially feels comfortable for myself, the sales guy just showed us what available and advised what the mattress are made up, no hard sell.
The delivery was next day and David the delivery guy was pleasant, helpful and advised any problems give them a call.
The bed feels well made and maybe harder than i had decided on, but it is comfortable and the firmness is nice and i sleep well in it.
It's only 12days sleeping on the new mattress so fingers crossed it is as good as initially found to be.
Well done Mattressman and thankyou to the staff.

10 August 2026
Rated 4 out of 5 stars

The bed came in good time

The bed came in good time. It was a bit fidley to put up but I was doing it on my own. Looks good. Hope this frame will last many years. Thanks.

13 August 2026

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