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Société CEDIV (materiel-chr-pro.com), spécialiste de la vente en ligne de matériel CHR et d'équipements professionnels pour la restauration. Depuis 2007, notre société Cediv est implantée dans le Sud-Ouest de la France, dans le département des Landes (40), à Dax. Une équipe locale de conseils pour les professionnels de la restauration à votre écoute : Service commercial (commande en ligne et réalisation de devis), SAV. Contactez nous pour une étude personnalisée de votre projet de restauration.
40100, Dax, France
3.8
172 reviews
Replied to 96% of negative reviews
Typically takes over 1 month to reply
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Everything has been perfect, thank you
Jean Douarnenez France
Reply from Matériel CHR Pro
Bonjour,
Nous vous remercions d'avoir pris le temps de nous laisser cette belle note. Nous sommes heureux que votre expérience sur notre site en ligne vous ait apporté entière satisfaction.
Bonne journée,
L'équipe Matériel CHR Pro
Company to avoid at all costs! I have bought goods from over a hundred companies the last years but CHR-PRO has given the absolute number 1 worst experience of all, everything from delays in delivery, missing vital parts and total unintrest in following up and even responding on maaany attempts to communicate with them during 6 months! when trying to resolve the problem with missing parts. Now I have to manufacture missing part myself to get the equipment bought to function...! "PRO" I guess is to imply this is a company for proffesionals, when it rather is a company for maschosists whom enjoy losing money, time and energy dealing with the likes of this company. If someone doubts my opinion, feel free to contact me and I will gladly forward proof of their incompetence. Btw, this is the first time in my life I write a negative opinion about any company ever, but this company deserves it.
Reply from Matériel CHR Pro
Hello,
We are sincerely sorry to read about your experience. What you describe is clearly not the level of service we aim to provide, and we understand your frustration—especially after several months of trying to resolve the issue.
Delays, missing parts, and unanswered messages are absolutely unacceptable, and we apologize deeply for the inconvenience this has caused you. Your feedback shows that we have clearly fallen short, and we take it very seriously.
Please be assured that we do follow up on missing parts with our manufacturers, and we should never leave a customer without support. We are truly sorry if our communication did not reflect this. We also want to clarify that our company is absolutely committed to professionalism, and your situation is not representative of the service we strive to deliver.
We would really like to resolve this matter properly. We invite you to contact our customer service or commercial department (also reachable by phone) with your order number so we can urgently review your case and ensure you receive the missing components or an appropriate solution.
Again, we offer our sincere apologies for the time, energy, and frustration this situation has caused. We hope to regain your trust by resolving this as quickly as possible.
Customer Service Team
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