First purchase via mastershoe and rarely buy online but most impressed by service, especially super quick returns and refund on alternative size option. Very happy with chosen style and size of traine... See more
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Review summary
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Price was keen. Indications were that the wellies would be true to my normal size, important for an online purchase especially when you live in the Highlands. The wellies themselves are excellent and... See more
Company replied
Found Mastershoe to be excellent. Great selection of products and easy to find options. Price was fabulous and delivery was great too. Have added them to my list of 'go to' sites for equipment and tol... See more
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Good range of shoe brands. I ordered North Face Hedgehog walking boots which are a great brand and a big improvement on the last version I had. Mastershoe kept me fully updated with my delivery w... See more
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Company details
Written by the company
We began trading in 1982, and now have a high street store Trowbridge. This online store first opened in 2006 and offers the same genuine, top branded footwear found in our stores, at competitive prices. This site is produced in-house to keep it fully up to date and to display new ranges as soon as they become available.
Mastershoe Details
Written by the company
- 30 Day Money-Back Guarantee
- Returned item must be in 'as-received' condition (i.e. unworn) with the original box and swing tags, labels etc. We do not operate a free returns service for correctly supplied, unwanted goods.
- Free UK Delivery
- We use a Royal Mail tracked service for all UK orders and takes 2-3 business days.
- Next Day Delivery
- We offer a Next Day service on all items for delivery within the UK. Orders must be placed before 3pm. A charge of £7.99 covers 1 or 2 pairs.
- Paypal , Apple Pay, Google Pay and all Major Credit/Debit Cards Accepted
- We accept Paypal and all Credit/Debit cards (including AMEX). Apple Pay and Google Pay
- Security Checks and Encryption
- We use a payment gateway and 3D secure to ensure orders are legitimate and to better protect our customers from fraud. We use a 256bit SSL certificate to encrypt all sensitive information.
Our Response Time Guarantee
Real humans, fast replies.. because waiting is frustrating.
At Mastershoe, we take pride in giving you real, human help, quickly! That’s why we guarantee that every message, will be answered by our UK-based team within one working day (and usually much faster).
No bots, no long waits. Just fast, friendly help from people who care!
Contact info
Meadows Works, BA14 8BR, Trowbridge, United Kingdom
- 02030 077865
- support@mastershoe.co.uk
- www.mastershoe.co.uk
4.9
Excellent
22K reviews
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Replied to 100% of negative reviews
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Reply from Mastershoe
Thank you for your review. Good price and quick delivery is always a great combo!
Kind Regards,
Mastershoe
Reply from Mastershoe
Thank you for your review. Great to hear your order arrived quickly without any issues.
Kind Regards,
Mastershoe
Reply from Mastershoe
Thank you for the kind feedback. We look forward to receiving your next order.
Kind Regards,
Mastershoe
Price was keen
Price was keen. Indications were that the wellies would be true to my normal size, important for an online purchase especially when you live in the Highlands. The wellies themselves are excellent and a whole world away from rudimentary pairs. Delivery was also first class, so quick off the mark. With me on two days.
15 June 2026
Reply from Mastershoe
Thank you for such a detailed review. It’s great to hear the sizing information helped you order with confidence and that the wellies proved such a good choice. Reaching the Highlands within two days is a great result too.
Kind Regards,
Mastershoe
After searching online for a decent…
After searching online for a decent price for the shoes I stumbled across Mastershoe.
Not only was the cost of the shoes way better than anywhere else, including free delivery, the ease of ordering and delivery time was excellent.
I will most definitely use them again.
19 June 2026
Reply from Mastershoe
Thank you for giving us a try. It sounds like you found exactly what you wanted at a much better price, with free delivery and a smooth ordering process too. We look forward to receiving your next order.
Kind Regards,
Mastershoe
Absolutely excellent in all aspects.
19 June 2026
Reply from Mastershoe
Thank you for the fantastic review. We really appreciate it.
Kind Regards,
Mastershoe
Reply from Mastershoe
Thank you for your review. Great to hear you found the order good value and were happy with the service.
Kind Regards,
Mastershoe
Excellent service
Excellent service. Item took considerable time to be delivered- not the company’s fault but that of the carrier. Made contact with the firm and got a helpful, polite response. Would recommend.
19 June 2026
Reply from Mastershoe
Thank you for the recommendation. We’re sorry the carrier caused such a delay, but it’s great to know our team were helpful and polite when you contacted us.
Kind Regards,
Mastershoe
Reply from Mastershoe
Thank you for your review. We really appreciate the recommendation.
Kind Regards,
Mastershoe
Received the Harley Davidson boots…
Received the Harley Davidson boots delivered swiftly, & a lot cheaper than through the official Harley Davidson website
18 June 2026
Reply from Mastershoe
Sounds like you found a great deal on the Harley Davidson boots. Thanks for letting us know they arrived so quickly too.
Kind Regards,
Mastershoe
Great customer service
Great customer service - a real person even answers the phone! Nice boots and speedy delivery. All good, thank you!
12 June 2026
Reply from Mastershoe
Thanks for the lovely feedback. Being easy to reach and offering proper, personal service is important to us, so your comments mean a lot. Great to hear you’re happy with the boots too.
Kind Regards,
Mastershoe
The team in the Trowbridge store are…
The team in the Trowbridge store are fab. Customer service is top notch - and yes their shoes & selection of then are fantastic too.
100% yes! from me :)))
18 June 2026
Reply from Mastershoe
What a fantastic review, thank you. We’ll make sure your comments are passed on to the Trowbridge team. They’ll be delighted to know their service, footwear selection and friendly approach made such a strong impression.
Kind Regards,
Mastershoe
Reply from Mastershoe
Thank you for your review. Good to hear your footwear arrived on time and did exactly what you needed it to.
Kind Regards,
Mastershoe
Reply from Mastershoe
Thank you for your review. Great to hear the Merrell boots fitted well and arrived on time.
Kind Regards,
Mastershoe
Reply from Mastershoe
Thank you for the five stars. We're glad to hear the product and delivery both lived up to expectations.
Kind Regards,
Mastershoe
Reply from Mastershoe
Thank you for your review. Great to hear the shoes arrived promptly and were exactly as expected!
Kind Regards,
Mastershoe
Fast and efficient
Kept well informed regarding order, fast delivery to Northern Ireland, shoes arrived before estimated delivery time. Would recommend this company and use them again.
17 June 2026
Reply from Mastershoe
Thank you for the recommendation. It’s great to hear your order reached Northern Ireland ahead of schedule and that you were kept informed throughout. We look forward to receiving your next order.
Kind Regards,
Mastershoe
After shopping around I found this…
After shopping around I found this seller had the best prices , communication was very good giving tracking and notifications. Excellent nothing to fault
17 June 2026
Reply from Mastershoe
Thank you for taking the time to leave a review. It’s great to hear you found the best price with us and that the tracking updates made the whole process easy to follow.
Kind Regards,
Mastershoe
Excellent service
Excellent service. Prompt and efficient, no fuss. Shoes exactly what I wanted. Highly recommend this business
16 June 2026
Reply from Mastershoe
Thank you for the lovely feedback. Prompt, straightforward service and the exact shoes you wanted is just what we like to hear.
Your recommendation is greatly appreciated!
Kind Regards,
Mastershoe
Reply from Mastershoe
Thanks for your review. A good price and prompt delivery is always a winning combination.
Kind Regards,
Mastershoe
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