Master Collections Reviews 

36
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

Master collections have been helping our business for a few years now and have been successful at recovering debts owed to us. They are always on the end of the phone for advice, which is a great help... See more

Rated 5 out of 5 stars

Carlo very kindly assisted us with an ongoing dispute with our builders and with his expert legal advice we were able to go to the Small Claims Court and win our case. We would thoroughly recommend Ca... See more

Company replied

Rated 5 out of 5 stars

Started to use Master Collections in August and gave them a couple of really delinquent debts that we had given up hope of collecting. They managed to get one of the debts paid, with costs, which surp... See more

Company replied

Company details

  1. Debt Collection Agency

Information provided by various external sources

A high-quality personal debt recovery service you can trust with a track record in collecting debts more quickly and affordably than solicitors and where other debt collectors have failed. Master Collections offer two debt collection services. Debt Collection Master is designed to collect debts on a no-collection, no-fee basis and an all encompassing credit management service called Master Club, the only cover in the UK that covers every element of credit control for solvent accounts except for Credit Insurance. Speed is our strength because we know how important it is for a business to collect outstanding invoices quickly. Master Collections assess whether a debt is collectable saving you time and money.


Contact info

4.8

Excellent

TrustScore 5 out of 5

36 reviews

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4.8

All reviews

(36)

1 review in the last 12 months

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Rated 5 out of 5 stars

Master collections have been helping…

Master collections have been helping our business for a few years now and have been successful at recovering debts owed to us. They are always on the end of the phone for advice, which is a great help to me as a financial controller. We are grateful for everything they do for us.

1 May 2026
Unprompted review
Rated 5 out of 5 stars

Great Track Record and Efficient Service

On both occasions that we have used Master Collections they have been successful in recovering money owed. They offer a swift, efficient, no-nonsense service and always provide quick responses to any queries we have.

29 April 2021
Unprompted review
Master Collections logo

Reply from Master Collections

Thank you for taking the time to leave us a fantastic review.

We will continue our commitment to you to deliver excellent results and service, as we do with all our customers.

Please don't hesitate to refer any other business owners or companies you feel could benefit from our service. Recommendations are welcome. Thank you.

Rated 5 out of 5 stars

Professional and Persistent…

The professional and persistent approach from Master Collections paid dividends with a full settlement from a debtor that thought they could move and avoid their obligations.
I can wholeheartedly recommend Master Collections.
Thank you Carlo and your team from us all at Smart Merchants Ltd

23 January 2020
Unprompted review
Rated 5 out of 5 stars

If you need help retrieving money that…

If you need help retrieving money that is owed to your organisation then I cannot recommend Carlo highly enough, he has been amazing, extremely efficient and gets results so quickly. I never though we could get the funds from some of the clients that owed us money but Carlo got instant results.

20 December 2019
Unprompted review
Rated 5 out of 5 stars

Carlo gets the job done!

22 November 2019
Unprompted review
Master Collections logo

Reply from Master Collections

Thank you for taking the time to leave us a fantastic review.

We will continue our commitment to you to deliver excellent results and service, as we do with all our customers.

Please don't hesitate to refer any other business owners or companies you feel could benefit from our service. Recommendations are welcome. Thank you.

Rated 5 out of 5 stars

Excellent Service

Carlo gave very good sound advice and help to recover a debt that was owing to us from a building project that was unsatisfactory. In doing so, it prevented us having to take the builders to court and received a full refund. Would highly recommend.

24 October 2019
Unprompted review
Rated 5 out of 5 stars

Thank you

Carlo and tea, were excellent, would not hesitate to recommend their
services.

24 October 2019
Unprompted review
Master Collections logo

Reply from Master Collections

Thank you for taking the time to leave us a fantastic review.

We will continue our commitment to you to deliver excellent results and service, as we do with all our customers.

Please don't hesitate to refer any other business owners or companies you feel could benefit from our service. Recommendations are welcome. Thank you.

Rated 5 out of 5 stars

Carlo very kindly assisted us with an…

Carlo very kindly assisted us with an ongoing dispute with our builders and with his expert legal advice we were able to go to the Small Claims Court and win our case. We would thoroughly recommend Carlo and definitely use him again should we have any legal matters in the future. Thank you

29 September 2019
Unprompted review
Master Collections logo

Reply from Master Collections

Thank you for taking the time to leave us a fantastic review.

Please don't hesitate to contact us should you need any debt recovery assistance in the future or know someone else that does. Referrals and recommendations are welcome. Thank you.

Rated 5 out of 5 stars

We had a very good experience with…

We had a very good experience with them. They were very helpful and most importantly we got our money back.

9 September 2019
Unprompted review
Master Collections logo

Reply from Master Collections

Thank you for taking the time to leave us a fantastic review.

We will continue our commitment to you to deliver excellent results and service, as we do with all our customers.

Please don't hesitate to refer any other business owners or companies you feel could benefit from our service. Recommendations are welcome. Thank you.

Rated 5 out of 5 stars

Thorough and professional

Carlo was very helpful. While luckily for us there was no need to begin official recovery procedures, the advice he provided was invaluable and definitely aided in recovery of moneys owed.

18 April 2019
Unprompted review
Master Collections logo

Reply from Master Collections

Thank you for taking the time to leave us a fantastic review.

Please don't hesitate to contact us should you need any debt recovery assistance in the future or know someone else that does. Referrals and recommendations are welcome. Thank you.

Rated 5 out of 5 stars

We are very satisfied as a business…

We are very satisfied as a business with the services provided, we could not ask for better. The advise provided are to the point and the package really suits us. Thank you!

4 April 2019
Unprompted review
Master Collections logo

Reply from Master Collections

Thank you for taking the time to leave us a fantastic review.

We will continue our commitment to you to deliver excellent results and service, as we do with all our customers.

Please don't hesitate to refer any other business owners or companies you feel could benefit from our service. Recommendations are welcome. Thank you.

Rated 5 out of 5 stars

Excellent

Excellent. Very efficient.

7 February 2019
Unprompted review
Master Collections logo

Reply from Master Collections

Thank you for taking the time to leave us a fantastic review.

Please don't hesitate to contact us should you need any debt recovery assistance in the future or know someone else that does. Referrals and recommendations are welcome. Thank you.

Rated 5 out of 5 stars

Master Collections are unbelievably helpful and very professional

Master Collections are unbelievably helpful and very professional. They assisted me with reclaiming a significant amount of money and guided me through every step of the process. I would definitely use them again and would highly recommend them to anyone else.

16 December 2018
Unprompted review
Master Collections logo

Reply from Master Collections

Thank you for taking the time to leave us a fantastic review.

Please don't hesitate to contact us should you need any debt recovery assistance in the future or know someone else that does. Referrals and recommendations are welcome. Thank you.

Rated 5 out of 5 stars

Gets Results

An excellent service that really delivers results. Our industry is notoriously difficult for Credit Control but Master Collections makes sure that we get every last penny even from the most slippery of debtors.

6 December 2018
Unprompted review
Master Collections logo

Reply from Master Collections

Thank you for taking the time to leave us a fantastic review.

We will continue our commitment to you to deliver excellent results and service, as we do with all our customers.

Please don't hesitate to refer any other business owners or companies you feel could benefit from our service. Recommendations are welcome. Thank you.

Rated 5 out of 5 stars

Very good professional service every…

Very good professional service every time.

5 December 2018
Unprompted review
Master Collections logo

Reply from Master Collections

Thank you for taking the time to leave us a fantastic review.

We will continue our commitment to you to deliver excellent results and service, as we do with all our customers.

Please don't hesitate to refer any other business owners or companies you feel could benefit from our service. Recommendations are welcome. Thank you.

Rated 5 out of 5 stars

Highly professional Company

Always a very highly professional service. Good advice given and totally confidential.

4 December 2018
Unprompted review
Master Collections logo

Reply from Master Collections

Thank you for taking the time to leave us a fantastic review.

We will continue our commitment to you to deliver excellent results and service, as we do with all our customers.

Please don't hesitate to refer any other business owners or companies you feel could benefit from our service. Recommendations are welcome. Thank you.

Rated 5 out of 5 stars

Expert advice on debts owed.

Expert advice on debts owed.
Great help with non paying customers
Vast knowledge of the system and how to chase debts owed to our company.
Highly recommended

3 December 2018
Unprompted review
Master Collections logo

Reply from Master Collections

Thank you for taking the time to leave us a fantastic review.

We will continue our commitment to you to deliver excellent results and service, as we do with all our customers.

Please don't hesitate to refer any other business owners or companies you feel could benefit from our service. Recommendations are welcome. Thank you.

Rated 5 out of 5 stars

Excellent services provided

Excellent services provided, always a win win situations when collecting outstanding debts.

Strongly recommend using Master Collections because of there 100% success rate.

Kingsbury Builders Merchants Ltd.

Suresh Patel

21 November 2018
Unprompted review
Master Collections logo

Reply from Master Collections

Thank you for taking the time to leave us a fantastic review.

We will continue our commitment to you to deliver excellent results and service, as we do with all our customers.

Please don't hesitate to refer any other business owners or companies you feel could benefit from our service. Recommendations are welcome. Thank you.

Rated 5 out of 5 stars

We have been a client of Master…

We have been a client of Master Collections for over 8 years now, and In all these years, Master Collections has beyond my expectations. They are very professional, and have been at all times,and I feel assured that when a client of ours falls outside of our Terms & Conditions, having Master Collections on hand to help and advise, and take action if necessary makes a very big difference.

19 November 2018
Unprompted review
Master Collections logo

Reply from Master Collections

Thank you for taking the time to leave us a fantastic review.

We will continue our commitment to you to deliver excellent results and service, as we do with all our customers.

Please don't hesitate to refer any other business owners or companies you feel could benefit from our service. Recommendations are welcome. Thank you.

Rated 5 out of 5 stars

DCA Review

We have used Master Collections for a number of years and their service and successful outcomes far exceeds other companies we have used for debt collection. I would therefore highly recommend Master Collections as a first rate debt collection agency.

14 November 2018
Unprompted review
Master Collections logo

Reply from Master Collections

Thank you for taking the time to leave us a fantastic review.

We will continue our commitment to you to deliver excellent results and service, as we do with all our customers.

Please don't hesitate to refer any other business owners or companies you feel could benefit from our service. Recommendations are welcome. Thank you.

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