Martin Tolhurst Solicitors Reviews 

522
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 73 reviews, reviewers overwhelmingly had a great experience with this company. Many customers frequently praise the professional, friendly, and helpful staff for providing clear communication and reassuring guidance throughout complex property sales and legal processes. Consumers note that the overall service is exceptionally efficient, highlighting rapid responses to queries, positive interactions, and remarkably smooth transactions from start to finish. Some people were dissatisfied with occasional communication delays and inconsistent updates during their lengthy and stressful property transactions. Reviewers also mentioned feeling unsupported at times or experiencing difficulties getting hold of someone directly when urgent questions arose regarding their files.

What people talk about most

Staff

Consumers find staff to be exceptionally helpful, professional, and proactive throughout property purchases... See more

Service

Clients share positive opinions on service, highlighting that the team is professional, efficient, and... See more

Customer service

People report positive experiences with customer service, consistently praising the clear communication and... See more

Response time

Customers report great satisfaction with response times, noting that staff were consistently quick to reply... See more

User experience

Reviewers highlight positive aspects of user_experience, noting that everything feels handled with real care,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My dad used Martin Tolhurst solicitors after my mum passed to help him redo his will and sort out the land registry forms. We would highly recommend this firm for their professional, friendly, helpful... See more

Company replied

Rated 5 out of 5 stars

We used Martin Tolhurst for both property sale and execution of a will at the same time. Both Gemma Nie (conveyance) and Sarah Begley (wills) and their teams were very helpful, friendly and profession... See more

Rated 5 out of 5 stars

Having dealt with Martin tolhurst solicitors nearly all year I have had a lovely experience. Trying to purchase a flat for the most part of the year and then deciding on buying a house I was supported... See more

Company replied

Rated 5 out of 5 stars

not the first time buyer or seller, but this experience was fantastic and most of it is down to solicitors. My conveyancer was Cathy Price and her team (Kirsty Martin) and they were great - quick resp... See more

Company replied


Company details

  1. Lawyer

Written by the company

Established over 130 years ago, Martin Tolhurst Solicitors is one of Kent’s leading Law firms. With traditional values, complimented by our modern approach, online case tracking and case management systems – our clients can benefit from our years of experience a vast array of specialisms and rest assured that their case will be handled thoroughly, professionally, in an approachable and understandable way. With 4 offices across Kent, including: Gillingham, Ashford, Longfield, and Sittingbourne, and over 160 staff across our dedicated teams, we are able to support and service clients in Kent and beyond.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

522 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically takes over 1 month to reply

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4.7

All reviews

(522)

69 reviews in the last 12 months

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Rated 5 out of 5 stars

We were recommended martin tolhurst…

We were recommended martin tolhurst solicitors by wards when we were selling our house. We had phoebe from the ashford brunch working on our sale and buying of our homes.

From start to finish everything was dealt with in a fast professional yet friendly way from our prospective. Nothing was ever too much trouble for phoebe. She explained each step and made things so much easier for us. I would highly recommend phoebe especially to anyone needing a conveyancer.

15 May 2026
Unprompted review
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Reply from Martin Tolhurst Solicitors

Thank you so much for your kind words. We really appreciate you taking the time out to share your positive experience with us. We hope to work with you again in the future. Thank you again.
Best wishes,
Sam
Martin Tolhurst Solicitors
Online Team

Rated 5 out of 5 stars

Used Martin tolhurst while moving rand…

Used Martin tolhurst while moving rand they was great really helpful as ways there if you need any help big or small and always replayed to emails and phone call the same day. Even when it looked like every thing was going to go wrong Heidi was there on the other end of the phone talking me through everything. I would highly recommend using them

8 May 2026
Unprompted review
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Reply from Martin Tolhurst Solicitors

Thank you for your wonderful feedback! It was a pleasure to act for you on your matter. We really appreciate you taking the time to leave this review. Thank you again.
Martin Tolhurst Solicitors
Online Team

Rated 5 out of 5 stars

Highly recommend and professional.Cathy…

Highly recommend and professional.Cathy Price and Rebecca Aris were extremely informative and helpful and our property purchase was completed with no problems and quick.

1 May 2026
Unprompted review
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Reply from Martin Tolhurst Solicitors

Thank you for taking the time to review our service. We are delighted we met your expectations. We hope to work with you again in the future. Thank you again.
Best wishes,
Sam

Rated 5 out of 5 stars

I would highly recommend Martin…

I would highly recommend Martin Tolhurst solicitors especially Rebecca Arris and Cathy Price for their outstanding support throughout my house sale. From start to finish, it was efficient, organised, and incredibly responsive, keeping everything moving smoothly at every stage.

The attention to detail and clear communication made a potentially stressful process feel far more manageable. They were always approachable, helpful, and quick to resolve any queries, which gave me real confidence along the way.

Thank you again for all your hard work—it was genuinely appreciated.

1 May 2026
Unprompted review
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Reply from Martin Tolhurst Solicitors

We are delighted that you were pleased with the service we provided. We hope to act for you again in the future.
Best wishes,
Sam
Martin Tolhurst Solicitors
Online Team

Rated 5 out of 5 stars

Sale & Purchase

I recently used Martin Tolhurst for a recent sale & purchase of property.
From start to finish the team were professional, polite and respectfully explained the legal process clearly throughout.
Must make special note of one Emily Pope whom was amazing & really supported us at every step!

17 April 2026
Unprompted review
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Reply from Martin Tolhurst Solicitors

What a great review, thank you so much for taking the time to leave your feedback for us! Your comments are really appreciated by everyone at Martin Tolhurst.
Online Team

Rated 5 out of 5 stars

Always kept me informed

Always kept me informed, email and phone contact and paper copies when requested.

17 April 2026
Unprompted review
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Reply from Martin Tolhurst Solicitors

Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.

Rated 5 out of 5 stars

I was extremely impressed by the…

I was extremely impressed by the excellent work carried out on my behalf by Martin Tolhurst Solicitors. They were highly attentive and responsive throughout and their most professional manner made the whole process straightforward and worry free. I can’t commend them enough. Brilliant work

15 April 2026
Unprompted review
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Reply from Martin Tolhurst Solicitors

Thank you for your wonderful feedback! It was a pleasure to act for you on your matter. We really appreciate you taking the time to leave this review. Thank you again.
Martin Tolhurst Solicitors
Online Team

Rated 5 out of 5 stars

Professional and reliable conveyancing service

I used Martin Tolhurst Solicitors for the purchase of my home and was very pleased with the service throughout. Charlotte Farrant and the team were professional, clear in their communication, and handled everything efficiently. As someone relatively new to the UK property system, I found their guidance particularly reassuring. I would not hesitate to recommend them and plan to use the firm again for future property matters.

13 March 2026
Unprompted review
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Reply from Martin Tolhurst Solicitors

Thank you for this great review. Your comments will be passed on to the team who assisted you with your matter and are greatly appreciated by everyone here at Martin Tolhurst Solicitors.
Online Team

Rated 5 out of 5 stars

Positive experience with Martin Tolhurst

I recently sold my house and was recommended Martin Tolhurst to act on my behalf for the conveyancing. I had a very difficult sale as I was part of a large, convoluted chain, however Martin Tolhurst were fantastic at every step. I was kept updated with everything that they were doing to keep the process going, and they were at the end of the phone whenever I needed them. It was a very stressful time but definitely eased by their professional attitude and attention. In particular I want to thank Heidi Gray for her assistance throughout the whole process. She was so helpful and thoughtful from start to finish and responded to every email with patience and assurance (and I sent a lot!). Without her I believe the process would have been even harder. She is an asset to their team.

30 March 2026
Unprompted review
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Reply from Martin Tolhurst Solicitors

Thank you so much for your kind words. We really appreciate you taking the time to share your positive experience with us. We hope to work with you again in the future. Thank you again.
Best wishes,
Sam
Martin Tolhurst Solicitors
Online Team

Rated 5 out of 5 stars

Great experience

Tom Ameera and the team were very professional helpful and informative guiding us through a long chain and a process we were unfamiliar with . They could not have been more helpful would recommend them highly .

24 March 2026
Unprompted review
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Reply from Martin Tolhurst Solicitors

Thank you for this great review. Your comments will be passed on to the team who assisted you with your matter and are greatly appreciated by everyone here at Martin Tolhurst Solicitors.
Online Team

Rated 5 out of 5 stars

Martin Tolhurst Solicitors have been…fantastic

Martin Tolhurst Solicitors have been amazing throughout the sale of our house, especially Heidi Gray who has kept us informed of everything that has been going on, very efficient, friendly and helpful, cannot praise them enough and would certainly use them again in the future and also recommend them.

19 March 2026
Unprompted review
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Reply from Martin Tolhurst Solicitors

Thank you for your wonderful feedback! It was a pleasure to act for you on your matter. We really appreciate you taking the time to leave this review. Thank you again.
Martin Tolhurst Solicitors
Online Team

Rated 5 out of 5 stars

Brilliant!!!!!

Brilliant!!!!!! Super fantastic, professional and thorough. If you want a painfree buying/ selling experience you need to choose Martin Tolhurst. Every step of the way clear and open instructions and support. Extremely cooperative and proactive.
Will recommend them definitely.

Nathan, Jhaavi you are great. God bless you.

13 March 2026
Unprompted review
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Reply from Martin Tolhurst Solicitors

Thank you for this great review. Your comments will be passed on to the team who assisted you with your matter and are greatly appreciated by everyone here at Martin Tolhurst Solicitors.
Online Team

Rated 5 out of 5 stars

Fantastic service from Heidi

Fantastic service from Heidi. Friendly, responsive, and very empathetic with excellent communication throughout. Highly recommend!

6 March 2026
Unprompted review
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Reply from Martin Tolhurst Solicitors

We are delighted that you were pleased with the service we provided. We hope to act for you again for you in the future.
Best wishes,
Sam
Martin Tolhurst Solicitors
Online Team

Rated 5 out of 5 stars

We used Sarah from Martin tolhurst for…

We used Sarah from Martin tolhurst for probate for our late parents estate
Sarah kept us updated all the way along and was only a email or phone call away
Would definitely recommend sarah

9 March 2026
Unprompted review
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Reply from Martin Tolhurst Solicitors

Thank you for this great review. Your comments will be passed on to the team who assisted you with your matter and are greatly appreciated by everyone here at Martin Tolhurst Solicitors.
Online Team

Rated 5 out of 5 stars

Super efficient very helpful staff.

The firm of Martin Tolhurst was actually recommend to me by the Estate Agent I used to handle the sale of my late Father's house in the UK. Living in Spain I really didn't have the opportunity to do much research or time to find a solicitor/conveyancing firm myself.
I am so glad I took the advice.
Kirsty and Amy were helpful and super efficient and a pleasure to deal with.
Living in Spain made no difference as they were totally accessable on the phone and always responded very quickly to any emails.
I would have NO hesitation in recommending them to anyone.
Thank you Kirsty and Amy for all your help.

28 February 2026
Unprompted review
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Reply from Martin Tolhurst Solicitors

Thank you so much for your kind words. We really appreciate you taking the time out to share your positive experience with us. We hope to work with you again in the future. Thank you again.
Best wishes,
Sam
Martin Tolhurst Solicitors
Online Team

Rated 5 out of 5 stars

helpful and professional

helpful and professional during the conveyancing of my property

13 February 2026
Unprompted review
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Reply from Martin Tolhurst Solicitors

Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.

Rated 5 out of 5 stars

Danny Ball and the team were professional

Danny ball and the team were extremely professional and prompt in dealing with everything. They achieved completion on our behalf in record time.
We certainly recommend Martin Tolhurst.
Mike & Heather Hewgill

12 February 2026
Unprompted review
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Reply from Martin Tolhurst Solicitors

What a great review, thank you so much for taking the time to leave your feedback for us! Your comments are really appreciated by everyone at Martin Tolhurst.
Online Team

Rated 5 out of 5 stars

Very happy with their services

Very happy with their services. Easy to communicate with and efficient

9 February 2026
Unprompted review
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Reply from Martin Tolhurst Solicitors

Thank you for taking the time to review our service. We are delighted we met your expectations. We hope to work with you again in the future. Thank you again.
Best wishes,
Sam

Rated 5 out of 5 stars

Thanks Martin Tolhurst, was impressed

I felt Martin Tolhurst were extremely good. I had no problems, they were extremely fast to respond to any questions I had.
I would definitely use again and would absolutely recommend.

30 January 2026
Unprompted review
Martin Tolhurst Solicitors logo

Reply from Martin Tolhurst Solicitors

We are delighted that you were pleased with the service we provided. We hope to act for you again for you in the future.
Best wishes,
Sam
Martin Tolhurst Solicitors
Online Team

Rated 5 out of 5 stars

Efficient, communicative property team

Would definitely recommend Martin Tolhurst. Tom Bexhell’s team were extremely communicative, efficient and proactive on my property sale/purchase. Particularly Jodie who was super helpful and patient with my daily phone calls as we hit some delays with my buyer’s solicitors.

6 February 2026
Unprompted review
Martin Tolhurst Solicitors logo

Reply from Martin Tolhurst Solicitors

Thank you for this great review. Your comments will be passed on to the team who assisted you with your matter and are greatly appreciated by everyone here at Martin Tolhurst Solicitors.
Sam, Online Team

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