Marks Electrical Reviews 

119,035
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 17,428 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the swift and efficient delivery service, often receiving orders quickly and within expected timeframes. People consistently praise the delivery staff for being polite, friendly, and exceptionally helpful, often going above and beyond. The overall service is described as excellent, with many appreciating the clear communication and competitive pricing. However, some customers also noted issues with delivery, including items arriving late or being missed due to stock problems. A few people also reported receiving damaged or faulty products, expressing concerns about the company's resolution process for these issues.

What people talk about most

Delivery service

Users describe positive interactions with delivery service, frequently praising the speed and efficiency of... See more

Staff

Reviewers mention positive feedback about staff, frequently praising the delivery teams for being friendly,... See more

Service

Customers consistently note positive experiences with service, praising the excellent help with ordering,... See more

Product

People report positive experiences with product, often highlighting the great prices and value for money on... See more

Order

Consumers generally report positive experiences with the ordering process, often highlighting excellent help... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The freezer was delivered just 2 days after ordering. Communication was excellent from start to finish. Hazem the installer & Amor the driver arrived when expected. They showed respect for my propert... See more

Company replied

Rated 5 out of 5 stars

RE: Order number SO-528189_260724 Luke and Victor - delivery drivers this morning, what an absolute joy to have such happy amenable guys deliver our electricals! Marks Electrical should be very prou... See more

Company replied

Rated 5 out of 5 stars

They have brilliant range of appliances and we managed to find an unusual size fridge that fitted the space and had all the whistles and bells.digital display etc.. Communication was good although w... See more

Company replied

Rated 5 out of 5 stars

I wrote this review previously, but have just noticed it was removed for some breach of policy - maybe naming the delivery very team wasn’t allowed? Any on the day of the delivery the team were e... See more

Company replied


Company details

  1. Appliance Store
  2. Electronics Store
  3. Kitchen Supply Store
  4. TV store

Written by the company

You can buy from our massive range online or over the phone. We offer the best appliances from all of the major manufacturers and stock over 5,000 products at our 12,000 sq ft flagship headquarters. We are at the forefront of home entertainment too with our range of the best of 4K and 8K televisions. We keep large stocks of goods in our massive warehouse and operate a Click and Collect counter, where we reserve items for customers. You can order online, from anywhere in the country, and receive a delivery date with our postcode checker, which instantly checks availability. We use our own fleet of vehicles to offer a nationwide delivery service. Please feel free to call our sales helpline on 0116 2515 515 or buy online at https://markselectrical.co.uk. Our friendly and knowledgeable sales staff are in the know and are happy to help you to choose the right appliances to suit your home, lifestyle and budget. Join us on Facebook and Twitter for special offers and competitions; we update our pages regularly so there’s always something to see. Why not also visit our YouTube channel for exclusive videos about our great products? Just search for Marks Electrical on YouTube to watch now.

Marks Electrical Details

Written by the company

In business for over 30 years!

Contact info

4.8

Excellent

TrustScore 5 out of 5

119K reviews

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4.8

All reviews

(119,035)

16,108 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service

Delivery team super friendly, whole process easy from start to finish.
All contact dealt with promptly. Would use again.

30 July 2026
Unprompted review
Marks Electrical logo

Reply from Marks Electrical

We're so pleased to hear that our delivery team was friendly and that your entire process was easy from start to finish. It's wonderful that all your contacts were dealt with promptly, and we appreciate you saying you would use us again!

Rated 5 out of 5 stars

Really happy with the fast delivery of…

Really happy with the fast delivery of my fridge freezer. The delivery driver always calls about 15 mins before delivery. The item was delivered in perfect condition. This is my 2nd purchase from Marks electrical and I cannot fault the service at all.

28 July 2026
Marks Electrical logo

Reply from Marks Electrical

We're so pleased to hear you're really happy with the fast delivery of your fridge freezer! It's wonderful that our delivery driver always calls before arriving and that your item was delivered in perfect condition. We're delighted to know you cannot fault our service on your second purchase.

Rated 5 out of 5 stars

Delivery team

Delivery team were excellent and on time as schedulef.

30 July 2026
Unprompted review
Marks Electrical logo

Reply from Marks Electrical

We are so pleased to hear that our delivery team was excellent and arrived on time as scheduled. Thank you for your positive feedback!

Rated 5 out of 5 stars

Many thanks to Lacy very helpful.

Many thanks to Lacy very helpful.

30 July 2026
Unprompted review
Marks Electrical logo

Reply from Marks Electrical

We are so pleased to hear that Lacy was very helpful. Thank you for sharing your positive feedback with us!

Rated 5 out of 5 stars

Delivered promptly

Delivered promptly after issues yesterday. Drivers polite and helpful

30 July 2026
Unprompted review
Marks Electrical logo

Reply from Marks Electrical

We're so pleased to hear that your delivery was prompt and that our drivers were polite and helpful. Thank you for your wonderful feedback!

Rated 5 out of 5 stars

Ordered Friday installed on Sunday…

Ordered Friday installed on Sunday (World Cup day!)

We have bought from Marks Electrical before and these previous very positive experiences meant they were our first choice when buying a Bosch Fridge Freezer this time

We had purchased on the Friday advised which days they could install. Sunday was not necessarily our first choice, however when we were offered it we said yes

The installation guys were very clean and careful with equipment and our house (this was not a simple fit into our house because of the size)

We were advised a time slot for arrival, which they met. Installation was impeccable and all rubbish, packing, etc was taken away

We the reasons above we highly recommend Marks Electrical to everyone.

Barry & Liz Skeel
Hitchin Hertfordshire

19 July 2026
Marks Electrical logo

Reply from Marks Electrical

We're delighted to hear about your consistently positive experiences with us, leading you to choose us again for your Bosch Fridge Freezer! It's wonderful that our installation team was clean, careful, and efficient, even with a challenging fit. We appreciate your high recommendation!

Rated 5 out of 5 stars

Happy with delivery

Happy with delivery. Prompm and polite

30 July 2026
Unprompted review
Marks Electrical logo

Reply from Marks Electrical

We are so pleased to hear that your delivery was prompt and that our team was polite. Thank you for sharing your positive feedback with us!

Rated 5 out of 5 stars

Placing our order was easy

Placing our order was easy
Information ref. delivery date-time of delivery given in good time - delivery on time-your driver and mate could not have been more efficient. The d/washer works.

28 July 2026
Marks Electrical logo

Reply from Marks Electrical

We're so pleased to hear that placing your order was easy and that you received timely updates regarding your delivery. It's wonderful to know our delivery team was efficient and that your new dishwasher is working perfectly!

Rated 5 out of 5 stars

Installed my new washing machines great…

Installed my new washing machines great delivery team thank you

30 July 2026
Unprompted review
Marks Electrical logo

Reply from Marks Electrical

We're so pleased to hear that your new washing machine was installed and that you had a great experience with our delivery team. Thank you for your wonderful feedback!

Rated 5 out of 5 stars

True to form

My tv arrived exactly when it was supposed to. Very helpful delivery guys. The site is so easy to order from. Will be recommending to friends.

25 July 2026
Marks Electrical logo

Reply from Marks Electrical

We're so pleased to hear your TV arrived exactly when expected and that our delivery team was very helpful. It's wonderful that you found our ordering site easy to use!

Rated 5 out of 5 stars

2 delivery drivers inspected the fridge…

2 delivery drivers inspected the fridge found problem with the installation and directed me what to do

30 July 2026
Unprompted review
Marks Electrical logo

Reply from Marks Electrical

We're so pleased to hear that our delivery drivers were able to identify the installation problem and provide helpful guidance. We appreciate you sharing your positive experience!

Rated 5 out of 5 stars

Hassle free experience

Hassle free experience - drivers rang with ETA, arrived on time, very efficient and careful moving items. Polite. Quick. definitely recommend

30 July 2026
Marks Electrical logo

Reply from Marks Electrical

We're so pleased to hear you had a hassle-free experience with us. It's wonderful that our drivers were on time, efficient, careful, and polite. We truly appreciate your recommendation!

Rated 5 out of 5 stars

Delivery team were fab

Delivery team were fab, very efficient and friendly!

30 July 2026
Unprompted review
Marks Electrical logo

Reply from Marks Electrical

We're so pleased to hear that our delivery team was efficient and friendly! Thank you for your wonderful feedback and for taking the time to share your positive experience.

Rated 5 out of 5 stars

Very good customer service

Very good customer service, competitive prices and quick delivery

30 July 2026
Marks Electrical logo

Reply from Marks Electrical

We're so pleased you experienced very good customer service and found our prices competitive. We're also glad you appreciated the quick delivery!

Rated 5 out of 5 stars

Delivery team Tommy and Jonno were…

Delivery team Tommy and Jonno were really helpful and polite. Had deliveries before but these guys went the extra mile to help. Well pleased

30 July 2026
Unprompted review
Marks Electrical logo

Reply from Marks Electrical

We're so pleased to hear that our delivery team was really helpful and polite. It's wonderful that they went the extra mile to assist you, and we're delighted you're well pleased!

Rated 5 out of 5 stars

Delivery team were excellent

Delivery team were excellent. Delivered to room of choice. Very pleased!

30 July 2026
Unprompted review
Marks Electrical logo

Reply from Marks Electrical

We're so pleased to hear that our delivery team provided excellent service and delivered your item to the room of your choice. Thank you for your wonderful feedback!

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