Absolutely first class from start to finish, no hard selling, very transparent on costs and extras. Mark who fitted my hall stairs and landing was a very professional polite person. And he did an exce... See more
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Brilliant. Good selection, good value and easy to organise fitting and brilliant fitters. The fitters were prompt and efficient and very careful around our recently decorated walls! We also had so... See more
Company replied
Used Exmouth branch a few times now. Fellas in shop always very knowledgeable and helpful. Their fitter LEE RICHARDSON is absolutely brilliant, we'd never use anyone else now to fit flooring. He go... See more
Company replied
Visited the Marsh Barton showroom planning to buy a couple of decent off-cuts to tide us over whilst we await some building work in 6-12m time. On explaining our circumstances, we then had some real... See more
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Company details
Information provided by various external sources
Market Carpets - Free measuring and fitting of carpets in and around Devon!
Contact info
Withycombe Road, EX8 1TG, Exmouth, United Kingdom
- admin@marketcarpets.co.uk
- www.marketcarpets.co.uk
4.6
Excellent
118 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Absolutely first class from start to…
Absolutely first class from start to finish, no hard selling, very transparent on costs and extras. Mark who fitted my hall stairs and landing was a very professional polite person. And he did an excellent job. Paid monthly which was helpful in saving for flooring. We had issues with a door and that was resolved with no extra costs. Would not use anyone else.
20 April 2026
Unprompted review
Great experience
We ordered a carpet which had to be ordered in specially. It arrived on time and was fitted by a very friendly chap called Mark who did a great job. We are really pleased with the result and it has transformed the house.
19 March 2026
Unprompted review
Reply from Market Carpets
Thank you for your great review! We’re so pleased to hear everything went smoothly, from ordering your carpet through to the fitting. It’s lovely to know it arrived on time and that Mark took such good care of the installation — we’ll be sure to pass on your kind words to him.
We’re delighted the new carpet has transformed your home! As an employee-owned business, feedback like this really means a lot to us. Thank you for your support and for choosing Market Carpets!
Five-star service
Thank so much for the excellent, efficient, friendly and helpful fitting of our new carpet at 9 Monmouth Avenue, Topsham. Truly five-star service
9 March 2026
Unprompted review
Reply from Market Carpets
Dear Mrs Bryant,
Thank you so much for your wonderful 5-star review! We’re delighted to hear you were so pleased with the efficient, friendly and helpful service when fitting your new carpet. As an employee-owned business, feedback like this means a great deal to us. We truly appreciate your support and hope you enjoy your new carpet!
Had such a nice experience in the Marsh…
Had such a nice experience in the Marsh Barton over the weekend. The guys in the store were not pushy whatsoever just really helpful and attentive. We came in with our baby they even made it special for him and made him smile! Thanks so much! Would 100% recommend!
14 February 2026
Unprompted review
Reply from Market Carpets
Hi Lee,
Thank you so much for your lovely 5-star review! We’re delighted to hear you had such a nice experience with the team at our Marsh Barton store. Creating a relaxed, helpful environment — without any pressure — is exactly what we aim for, so it’s wonderful to know that came across. We’re especially pleased we could make the visit special for your little one too!
As a proudly employee-owned business, recommendations like yours truly mean a great deal to us. Thank you for taking the time to share your experience — we hope to welcome you all back again soon!
Warm regards
Meghan, on behalf of the team at Market Carpets
Carpet was a good price for bedroom and…
Carpet was a good price for bedroom and could'nt get over how thick and spongy it was. Tony Smith did an excellent job of fitting the carpet and left the place spotless, very impressed - would highly recommend.
9 February 2026
Unprompted review
Reply from Market Carpets
Hi Linda,
Thank you so much for your wonderful review! We’re delighted to hear you’re pleased with the quality and value of your bedroom carpet — there’s nothing better than that thick, spongy feel underfoot! Tony will be so pleased to hear your kind words about his fitting and the care he took to leave everything spotless. As an employee-owned business, your recommendation really does mean a great deal to us. Thank you for your support!
Warm regards
Meghan, on behalf of the team at Market Carpets
Brilliant service from start to finish.
Brilliant service from start to finish.
Knowledgeable and courteous staff.
Excellent value for money.
Amazing fitting team
4 February 2026
Unprompted review
Reply from Market Carpets
Thank you so much for your 5-star review! We’re delighted to hear that you received brilliant service from start to finish and found our team knowledgeable and courteous. It’s great to know you were happy with the value for money and the work carried out by our fitting team. As an employee-owned business, your support and feedback really do mean a lot to us. Thank you for choosing Market Carpets — we truly appreciate it!
I would rate my experience ⭐️⭐️⭐️⭐️⭐️ star
I would rate my experience ⭐️⭐️⭐️⭐️⭐️ star! From the sale to fitting it was faultless! Nothing was too much trouble. If you need flooring this is definitely the place to come! Many thanks to Dan for the planning side & Shaun for fab fitting! The whole team is amazing 👏🏼 Jade, Exeter
27 November 2025
Unprompted review
Reply from Market Carpets
Thank you so much, Jade, for your fantastic 5-star review! We’re absolutely delighted to hear that your experience was faultless from start to finish and that nothing felt like too much trouble — that’s exactly what we aim for. Dan will be so pleased to hear your kind words about the planning side, and Shaun will really appreciate the praise for his fitting. We’re also grateful for your lovely mention of the wider team — it means a great deal. As a proudly employee-owned business, feedback like yours truly matters to us and motivates everyone involved. Thank you for your recommendation, and we hope to welcome you back again in the future!
Service is absolutely appalling!
Service is absolutely appalling!
Claim to be a family business but all they care about is themselves!
Avoid at all costs.
Business is completely out of the depth and should have listened to previous customers experiences.
1. They called to change fitting date after fitting date was confirmed after getting their diary mixed up.
2. Once carpet was measured, they then told us 1 of 2 carpets we chose was no longer a line they provided, therefore, had to go back into the shop to choose another.
3. Once paid, carpet fitter arrived with only one carpet, leaving out a whole bedroom. I called the reception where they said it has yet to arrive but admitted they should have left an email to make me aware (of which they didn’t). This meant we had to get the other carpet fitted on a later date meaning another day off work. Once I challenged this to the reception over the phone, they were blind to see that their service was poor and refused ANY compensation, saying they ‘can’t see fault in what they provided’, baring in mind the carpet that was missed was £41.99 p2m (£430 total).
10 November 2025
Unprompted review
Reply from Market Carpets
Dear Mr Hall,
Thank you for your feedback. We take all complaints seriously as opportunities to learn. As a family-run business of 65 years with many positive reviews and recommendations, situations like this are extremely rare.
Having reviewed your paperwork and spoken with the team, a second provisional fitting date was arranged due to the slim timeframe between your carpet choice and the fitting date, as there was a possibility of a delay from the manufacturer. When the carpet arrived sooner, we offered to move the fitting forward.
The team did attempt to call you—although we agree an email should also have been sent, especially as they were unaware you were at sea. Regarding the discontinued line, unfortunately this can happen occasionally due to the scale of ranges we offer, though we always work to avoid it.
The only service slip here was the missed email to notify you that the second room’s carpet had been delayed. While we understand this was frustrating, we do not offer compensation when the work is completed as agreed.
We appreciate your comments and will continue to improve our communication processes. If you would like to discuss anything further, we’re always happy to help.
Kind regards
Meghan, on behalf of the team at Market Carpets.
Stairs and Landings…
As soon as the carpet was ready to be fitted Adam and Connor arrived early and worked fast and efficiently. All the waste was removed and the stairs and landings were left clean and tidy.
21 August 2025
Unprompted review
Thank you Sean!
Sean was so helpful. He booked our carpet to be fitted within days of first contacting him and was very easy to contact and communicate with.
27 June 2025
Unprompted review
Exmouth Branch & Dean are 5 🌟
Dean 5🌟 (Exmouth Branch)
Called and asked for advice a couple of days ago spoke Dean in branch, measured up today by Dean, Carpets laminate & Vynil all priced and fitting booked !!! EXEPTIONAL service and price very reasonable 👌 Thank you so so much Dean !!! 🙏
19 June 2025
Unprompted review
Tiverton branch really helpful over the…
Tiverton branch really helpful over the last two years with various carpet needs. We’ve just had the last bit fitted by Shaun who has done a great job
We definitely use again
Thank you
7 May 2025
Unprompted review
Just had some vinyl laid in a bathroom…
Just had some vinyl laid in a bathroom by Lee... A really nice guy that did a great job, and left everything spotless. I'm really impressed by your service and fitters.
18 March 2025
Unprompted review
5* service from Chris Connor and James
5* service from Chris Connor and James. Very efficient many thanks
3 March 2025
Unprompted review
Friendly service from measuring and…
Friendly service from measuring and purchase to fitting.
The fitter was very friendly and did an excellent job laying the staircase landing carpet.
29 January 2025
Unprompted review
Reply from Market Carpets
Dear Tracy,
Thank you for taking the time to share your experience with Market Carpets. It is great to read that you received friendly customer service from start to finish, as an employee owned business, our customers recommendations are invaluable to our success.
We look forward to welcoming you again.
Kind regards
Meghan
Very disappointed
After having good service from Market Carpets over many years I am very disappointed and frustrated by the unprofessional way I am being treated at the moment. Having visited the showroom and selected the bathroom flooring I wanted in October, I was told that the bathroom must be measured immediately in order for fitting to be done by Christmas. Measurements were therefore taken several days after my first visit. Despite being told that I would be sent an email estimate none arrived. I contacted them concerned by this early December and paid for the full price of the flooring on 9th December on the understanding that fitting would be done 14th December. The fitting date was cancelled and I am still now in January waiting for this and unable to use my new bathroom. There has been no communication from Market Carpets other than a brusque response to my phone enquiry and concerns and an invoice sent in early December which I paid promptly. No apologies, no coherent explanation. I do not consider it appropriate to expect customers to pay in full for the purchase and fitting of flooring a month before the service is done. In my case, as I have still not been given a fitting date it is likely to be longer than a month. Is this the Market Carpet policy now?
1 January 2025
Unprompted review
Reply from Market Carpets
Dear Ms Woods,
Thank you for your patience and for sharing your feedback with us. We are grateful for your long-standing loyalty as a customer, and I am pleased to hear that the job has now been completed satisfactorily.
We do sincerely apologise for the initial miscommunication regarding the availability of the item you selected. Unfortunately, the product was out of stock at the time of ordering, which led to the delays and confusion you experienced. We understand how frustrating this was, especially given the urgency for the fitting to be completed before Christmas.
I’m glad to know that you’ve spoken with our Exmouth team, and I’m pleased to confirm that the job is now complete. We hope you are happy with the final result, and that you can now fully enjoy your new bathroom.
We deeply regret any inconvenience caused during this process and assure you that your feedback has been taken seriously.
Thank you for your understanding, and please don’t hesitate to reach out should you have any further questions or need assistance in the future. We truly value your business and hope to continue serving you for many years to come.
Kind regards
Meghan Radford
Excellent professional and cheerful…
Excellent professional and cheerful service from Market Carpets, Marsh Barton Exeter. Have to admit, I made an error with the floor measurements which I mentioned to the store on the morning that the carpet was due to be fitted. Market Carpets pulled out the stops to locate and deliver a carpet of the correct size, which was ready for fitting at the originally agreed time. Problem solved, all on the same day so we now have our lovely new carpet. We'll done to all concerned.
2 December 2024
Unprompted review
Reply from Market Carpets
Dear Terry,
Thank you so much for taking the time to share your wonderful feedback! We’re so glad to hear that you are happy with the service you received from our Marsh Barton Exeter team.
We understand that mistakes can happen, and we're pleased we were able to resolve the issue quickly and ensure that your carpet was ready for fitting as scheduled. Our team always strives to provide the best possible service, and it’s great to hear that their efforts made a positive impact on your experience.
It’s wonderful to know that you are now enjoying your lovely new carpet! We truly appreciate your kind words, and we will be sure to pass along your praise to everyone involved.
Thank you once again for choosing Market Carpets. We look forward to serving you in the future, and please don’t hesitate to reach out if you need any further assistance.
Kind regards,
Meghan Radford
Used Exmouth branch a few times now
Used Exmouth branch a few times now. Fellas in shop always very knowledgeable and helpful.
Their fitter LEE RICHARDSON is absolutely brilliant, we'd never use anyone else now to fit flooring. He goes above and beyond, is extremely tidy, and knows his stuff. Best fitter we've ever used by a country mile.
28 October 2024
Unprompted review
Reply from Market Carpets
Hi Craig,
Thanks so much for your kind words! We’re really happy to hear that you’ve had great experiences with our Exmouth branch. It’s great to read that our team has been helpful and knowledgeable!
We’re glad to hear that Lee Richardson has been so fantastic. He really is top-notch, and it’s great to know you’d only want him to fit your flooring from now on. We’ll make sure he hears how much you appreciate his hard work.
Thanks again for your amazing feedback! We really value your business, and we’re here whenever you need us in the future.
Kind regards
Meghan Radford
Good job of laying flooring
The team of fitters laid a kitchen floor covering - they were efficient and careful, leaving everything clean and tidy.
21 October 2024
Unprompted review
Great company to deal with
Great company to deal with. They were very responsive and gave me great advice. The installation was done on time and looks really good. I have already booked them again to lay some carpets.
13 September 2024
Unprompted review
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