Marine World Aquatics Reviews 

473
•
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 88 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the online ordering process is remarkably simple and straightforward to navigate. People consistently praise the fast delivery services and the secure, protective packaging that keeps livestock completely safe during transit. Consumers also deeply appreciate the remarkably healthy condition of the fish and the exceptionally helpful support provided by the team. However, some customers also noted unfortunate issues with delivery delays, missing items, and occasionally receiving dead or unhealthy livestock. A few other people also felt that communication regarding order updates and customer service follow-ups could be significantly improved.

What people talk about most

Product

Reviewers mention positive feedback about product quality, noting that livestock arrives healthy, active, and... See more

Delivery service

Customers reported high satisfaction with the delivery service, frequently praising the fast shipping times... See more

Quality

Consumers find quality to be exceptional, expressing deep satisfaction with livestock that consistently... See more

Order

Clients share ambiguous opinions on order experiences, as many reviewers highlight quick delivery, simple... See more

Service

People report positive experiences with service, highlighting fast delivery, careful packaging, and helpful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I bought 3 fish that I'd been struggling to source through my local shops. All 3 arrived in great condition, stunning fish which have settled into my tank. I love in a rural area and so was a little w... See more

Company replied

Rated 5 out of 5 stars

Online service was easy to use and corals are exactly what I wanted. Service was very quick as I ordered on the Tuesday evening and was delivered to Scotland Thursday afternoon. All packaged very wel... See more

Company replied

Rated 5 out of 5 stars

Great service and price. Fish arrived very well packaged and in a timely fashion. One clown fish didn't travel so well but made a full recovery, good communication from marine world aquatics during t... See more

Company replied

Rated 5 out of 5 stars

I've recently got back into marine fishkeeping and have had two deliveries of fish from Marine World. They're well packed and yse a carrier that respects your shipment. The fish are always fit and he... See more

Company replied


Company details

  1. Animals & Pets

Information provided by various external sources

At Marine World Aquatics we stock range of salt water reef aquarium dry goods fish and corals for all reefers. We are the UK's no 1 leading aquatics retailer.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

473 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 72% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.4

All reviews

(473)

86 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Beautiful fish

Beautiful fish. Carefully wrapped with double packaging and a heat pad with insulation to keep it warm. Wrasse has settled well. Thank you again for another successful purchase from Marine World Aquatics.

16 January 2025
Unprompted review
Marine World Aquatics logo

Reply from Marine World Aquatics

Thank you

Rated 5 out of 5 stars

Outstanding service

Outstanding service
Outstanding communication
Very happy

17 January 2025
Unprompted review
Marine World Aquatics logo

Reply from Marine World Aquatics

Thanks for your Review

Rated 4 out of 5 stars

Very good service & advice from them…

Very good service & advice from them but i was expecting an adult goby to go with the pistol shrimp/Goby pair.
My own fault for putting it in the aquarium but i had nowhere else to put it
Expensive mistake as I am sure its vanished.

As i cant reply to your reply. I am editing this
The reason i thought it was expensive is because i am 99.9% sure the clown fish caught & ate it. Thats how small it was. So just for a shrimp yes it turned out expensive

20 December 2024
Unprompted review
Marine World Aquatics logo

Reply from Marine World Aquatics

Thanks for your review,most fish are stated adult or junior unless otherwise. Bit unsure to why think it was expensive as we cheapest in Uk,
And I am 100% they will find each other.

Rated 1 out of 5 stars

One of the worst customer responses…

One of the worst customer responses from this seller,I have been buying corals and fish quite often from them,the order I placed for Gobi pistol shrimp pair got me a baby goby and an adult shrimp that were totally not compatible,when I raised this with them the response I got was they are a pair and they will be fine.wasted purchase.

10 December 2024
Unprompted review
Marine World Aquatics logo

Reply from Marine World Aquatics

Really sorry to hear your 2nd order you was not happy with pistol shrimp & Hifin goby.
I can assure you that Hifin Goby and pistol shrimp often form a symbiotic relationship where they work together to survive.

Rated 5 out of 5 stars

Excellent healthy fish

Communication could be a little better but the fish turned up healthy and happy. Easy to order website.

5 December 2024
Unprompted review
Marine World Aquatics logo

Reply from Marine World Aquatics

Thankyou for your feedback,
Totally agree with communication we are understaffed and to hire someone would mean increase in prices.
Thanks🐠🐟🐡

Rated 5 out of 5 stars

Shrimp/Goby pair

Advice and communication was very good. I decided on a pistol shrimp / goby pair. They were delivered in good health and make a great addition to my reef aquarium.

28 November 2024
Unprompted review
Marine World Aquatics logo

Reply from Marine World Aquatics

Thanks for your Review,🐠🦐

Rated 5 out of 5 stars

Good communication

Good communication, fast delivery and very well packed, all fish in good condition.

4 November 2024
Unprompted review
Marine World Aquatics logo

Reply from Marine World Aquatics

Thanks for your Review,
Great you happy with your new additions,
🐠🐟🐡

Rated 5 out of 5 stars

Happiest, healthiest fish

Happiest, healthiest marine fish I’ve had. Clown gobies already made a home in my zoas

31 October 2024
Unprompted review
Marine World Aquatics logo

Reply from Marine World Aquatics

Thanks for your Review
Glad you happy with your 🐟🐠🐡

Rated 5 out of 5 stars

Great company - A1 livestock

Great company. Order placed, there was a bit of an issue receiving emails but once received communication the order went smoothly. Livestock arrived in prime condition and very well packaged.

Many thanks. Will order again.

25 October 2024
Unprompted review
Rated 5 out of 5 stars

Marine world was excellent

Order was delivered by post and arrived healthy with clear instructions on acclimation of the specimens in my marine aquarium . I had a prompt refund on an item that was unavailable. I have no hesitation in recommending this company.

27 September 2024
Unprompted review
Rated 5 out of 5 stars

They always deliver on time great…

They always deliver on time great service, products I buy and live stock always good. My experience with Marine World Aquatics as always been a very good one.

26 September 2024
Unprompted review
Marine World Aquatics logo

Reply from Marine World Aquatics

Thanks for Review😊

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