Marine World Aquatics Reviews 451

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 107 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality of the products, noting that livestock arrives healthy and in prime condition. Many people highlight the excellent delivery service, emphasizing that items are well-packed, often with heat pads, and arrive in a timely manner. Reviewers frequently commend the overall service, describing it as brilliant, professional, and dedicated, with many expressing their intention to use the company again. However, some people were dissatisfied with their orders, reporting issues such as dead livestock upon arrival or significant delays in delivery. A few customers also mentioned problems with communication regarding order status and unexpected additional costs.

What people talk about most

Product

People report positive experiences with the product. Many customers praise the health and condition of the... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the speed and careful packaging... See more

Quality

Customers had positive experiences with quality. Many reviewers praised the excellent condition of the... See more

Service

Users describe positive interactions with service. Many customers praise the excellent service, highlighting... See more

Order

Consumers find order experiences to be ambiguous. While some reviewers praise the quick and easy ordering... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Received the live stock within the indicated timeframe. All the occupants were alive and healthy looking. The heat pad enclosed kept the water at a suitable temperature. After a slow drip acclimatisat... See more

Company replied

Rated 5 out of 5 stars

I've recently got back into marine fishkeeping and have had two deliveries of fish from Marine World. They're well packed and yse a carrier that respects your shipment. The fish are always fit and he... See more

Company replied

Rated 5 out of 5 stars

Great service and price. Fish arrived very well packaged and in a timely fashion. One clown fish didn't travel so well but made a full recovery, good communication from marine world aquatics during t... See more

Company replied

Rated 5 out of 5 stars

Despite the fish arriving 2 and a half hours after being expected, because the courier couldn't find my house in the first place,they were alive, although very lethargic looking. Today, they look very... See more

Company replied


Company details

  1. Animals & Pets

Information provided by various external sources

At Marine World Aquatics we stock range of salt water reef aquarium dry goods fish and corals for all reefers. We are the UK's no 1 leading aquatics retailer.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

451 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 69% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Livestock came as advertised

18 March 2026
Unprompted review
Marine World Aquatics logo

Reply from Marine World Aquatics

Thank you for your feedback! We’re glad to hear the livestock arrived as advertised and met your expectations. We appreciate your support!

Rated 4 out of 5 stars

All items was well packed and all in…

All items was well packed and all in great condition a lot smaller than I thought they would be but all good

20 March 2026
Unprompted review
Marine World Aquatics logo

Reply from Marine World Aquatics

Thank you for your feedback! We’re glad to hear everything arrived well packed and in great condition. All items on our website are small/medium, but we appreciate your comments and hope you’re still happy with your purchase.

Rated 5 out of 5 stars

We received our file fish in excellent…

We received our file fish in excellent condition and at 9am on the morning it was due to be delivered. Well packed and nice and warm. Excellent service.

19 March 2026
Unprompted review
Marine World Aquatics logo

Reply from Marine World Aquatics

Thank you so much for your kind words! We’re delighted to hear your fish arrived in perfect condition and right on time. We really appreciate your support and hope you enjoy it. Looking forward to serving you again soon!

Rated 5 out of 5 stars

Very very happy all round service

Very very happy with speed carful packaging and transporting my coral I can’t rate this company enough I don’t normally do reviews but I hate to for this company 5stars

20 March 2026
Unprompted review
Marine World Aquatics logo

Reply from Marine World Aquatics

Thank you so much for your kind words! We’re absolutely delighted to hear that you were happy with the speed, packaging, and safe arrival of your coral. It really means a lot that you took the time to leave a review, especially since you don’t usually do so. We truly appreciate your support and look forward to serving you again in the future! 🌊🐠

Rated 5 out of 5 stars

Good communication

Good communication, fast delivery, all arrived well packaged and alive, will use again

19 March 2026
Unprompted review
Marine World Aquatics logo

Reply from Marine World Aquatics

Thank you so much for your kind feedback! I’m really glad everything arrived safely and that you were happy with the service. It was a pleasure dealing with you, and you’re welcome back anytime 🙂

Rated 5 out of 5 stars

Strawberry crab arrived in excellent…

Strawberry crab arrived in excellent condition and is doing well

19 March 2026
Unprompted review
Marine World Aquatics logo

Reply from Marine World Aquatics

That’s wonderful to hear! We’re really glad your strawberry crab arrived in excellent condition and is settling in well. Thank you for the update we truly appreciate it!

Rated 5 out of 5 stars

Shrimp and goby pair

Fish and shrimp arrived safe and sound great quality every time really helpful can’t fault always a great experience thank you

19 March 2026
Unprompted review
Marine World Aquatics logo

Reply from Marine World Aquatics

Thank you so much! Really glad everything arrived safely and that you’re happy with the quality. We appreciate your continued support and look forward to serving you again soon!🐠

Rated 5 out of 5 stars

Dream Fish delivered perfectly

I ordered a very rare fish and was not hopeful. Then I got an email stating order sent. Very happy with the fish he looks very healthy and alert and eating straight away. A big thank you to Marine world Aquatics to make this possible. I will be purchasing more form this company also I highly recommend them to friends and family.

12 March 2026
Unprompted review
Marine World Aquatics logo

Reply from Marine World Aquatics

Thank you so much for your kind words! We’re really happy to hear that your fish arrived safely and settled in so quickly. It means a lot to us that you took the time to share your experience.

We truly appreciate your support and recommendation, and we look forward to helping you again in the future. Enjoy your new fish! 🐠😊

Rated 5 out of 5 stars

Perfect condition of live stock

Fast delivery , all live stock arrived in perfect condition. Wrapped perfectly and All eating well , and active . Will definitely be bartering again soon

12 March 2026
Unprompted review
Marine World Aquatics logo

Reply from Marine World Aquatics

Thank you for your kind feedback. We’re delighted to hear that your order arrived quickly and that all the livestock reached you in perfect condition. It’s also great to know they are active and feeding well.

We truly appreciate your support and look forward to assisting you again in the near future.

Rated 5 out of 5 stars

Good service excellent communication

Good service excellent communication

12 March 2026
Unprompted review
Marine World Aquatics logo

Reply from Marine World Aquatics

Thank you for your feedback. We’re very pleased to hear that you were happy with the service and communication.

We truly appreciate your support and look forward to serving you again in the future.

Rated 5 out of 5 stars

Three new fish delivered in perfect…

Three new fish delivered in perfect condition, Y tang, R damsel and domino damsel. The box was packed and heated. I’m really happy with the delivery and fish. MWA, really have done an excellent service.

5 March 2026
Unprompted review
Marine World Aquatics logo

Reply from Marine World Aquatics

Thank you for your wonderful feedback! We're really pleased to hear that your Yellow Tang, Regal Damsel, and Domino Damsel arrived safely and that you were happy with the packaging and heating. It’s great to know they reached you in perfect condition. We truly appreciate your support and hope you enjoy your new fish! If you ever need anything, we’re always here to help.

Rated 5 out of 5 stars

Another fantastic delivery

Another fantastic delivery I have been using these guys a while now and never had any problems fish arrive healthy great guidance on how to acclimate.

6 March 2026
Unprompted review
Marine World Aquatics logo

Reply from Marine World Aquatics

Thank you for your continued support! We’re really pleased to hear that you’ve had another fantastic delivery and that the fish arrived healthy. It means a lot that you’ve been using us for a while and have had consistently good experiences. We’re also glad the acclimation guidance has been helpful. We truly appreciate your feedback and look forward to helping you again soon!

Rated 5 out of 5 stars

Very healthy crabs a good experince

5 March 2026
Unprompted review
Marine World Aquatics logo

Reply from Marine World Aquatics

Thank you for your feedback! We’re really glad to hear the crabs arrived healthy and that you had a good experience. We appreciate your support and hope to help you again soon!🦀

Rated 5 out of 5 stars

I've recently got back into marine…

I've recently got back into marine fishkeeping and have had two deliveries of fish from Marine World. They're well packed and yse a carrier that respects your shipment. The fish are always fit and healthy and in prime condition.
Really pleased with them.

23 February 2026
Unprompted review
Marine World Aquatics logo

Reply from Marine World Aquatics

Nothing better here than when customer opening a delivery to see fish arrive in top condition.
And the delivery went well
Hope they settle in nicely!

Rated 5 out of 5 stars

They are brilliant if you need any help…

They are brilliant if you need any help when you have purchased anything they get back to you straight away!

19 February 2026
Unprompted review
Marine World Aquatics logo

Reply from Marine World Aquatics

Thank you so much for your kind words! it means a lot to know that it made a difference. If you ever need anything else, we’re always here to help 😊

Rated 5 out of 5 stars

Every thing I ordered arrived ok and no…

Every thing I ordered arrived ok and no problem

19 February 2026
Unprompted review
Marine World Aquatics logo

Reply from Marine World Aquatics

Hi Ken,

Thanks for the update I’m glad to hear everything arrived safely and that there were no issues with your order.

If you need anything else or have any questions, feel free to reach out anytime.

Best regards,

Rated 5 out of 5 stars

great service and help with my…tank

great service and help with my enquiries could not ask for more first class delivery keep up the great work

19 February 2026
Unprompted review
Marine World Aquatics logo

Reply from Marine World Aquatics

Thank you so much for your kind words!

We’re delighted to hear that you were happy with the service and support you received. It’s fantastic to know we could assist with your enquiries and provide a first-class delivery experience.

Your feedback truly means a lot to us, and we’ll be sure to share your comments with the team. We look forward to serving you again soon!

Rated 5 out of 5 stars

Great personal service and quality Fish…

Great personal service and quality Fish see you again soon

14 February 2026
Unprompted review
Marine World Aquatics logo

Reply from Marine World Aquatics

Thank you so much for your kind words! We’re delighted you enjoyed both the personal service and the quality of our fish. It means a lot to us, and we can’t wait to welcome you back again soon!

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