Marine World Aquatics Reviews 

473
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 88 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the online ordering process is remarkably simple and straightforward to navigate. People consistently praise the fast delivery services and the secure, protective packaging that keeps livestock completely safe during transit. Consumers also deeply appreciate the remarkably healthy condition of the fish and the exceptionally helpful support provided by the team. However, some customers also noted unfortunate issues with delivery delays, missing items, and occasionally receiving dead or unhealthy livestock. A few other people also felt that communication regarding order updates and customer service follow-ups could be significantly improved.

What people talk about most

Product

Reviewers mention positive feedback about product quality, noting that livestock arrives healthy, active, and... See more

Delivery service

Customers reported high satisfaction with the delivery service, frequently praising the fast shipping times... See more

Quality

Consumers find quality to be exceptional, expressing deep satisfaction with livestock that consistently... See more

Order

Clients share ambiguous opinions on order experiences, as many reviewers highlight quick delivery, simple... See more

Service

People report positive experiences with service, highlighting fast delivery, careful packaging, and helpful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I bought 3 fish that I'd been struggling to source through my local shops. All 3 arrived in great condition, stunning fish which have settled into my tank. I love in a rural area and so was a little w... See more

Company replied

Rated 5 out of 5 stars

Online service was easy to use and corals are exactly what I wanted. Service was very quick as I ordered on the Tuesday evening and was delivered to Scotland Thursday afternoon. All packaged very wel... See more

Company replied

Rated 5 out of 5 stars

Great service and price. Fish arrived very well packaged and in a timely fashion. One clown fish didn't travel so well but made a full recovery, good communication from marine world aquatics during t... See more

Company replied

Rated 5 out of 5 stars

I've recently got back into marine fishkeeping and have had two deliveries of fish from Marine World. They're well packed and yse a carrier that respects your shipment. The fish are always fit and he... See more

Company replied


Company details

  1. Animals & Pets

Information provided by various external sources

At Marine World Aquatics we stock range of salt water reef aquarium dry goods fish and corals for all reefers. We are the UK's no 1 leading aquatics retailer.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

473 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 72% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.4

All reviews

(473)

86 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

All items was well packed and all in…

All items was well packed and all in great condition a lot smaller than I thought they would be but all good

20 March 2026
Unprompted review
Marine World Aquatics logo

Reply from Marine World Aquatics

Thank you for your feedback! We’re glad to hear everything arrived well packed and in great condition. All items on our website are small/medium, but we appreciate your comments and hope you’re still happy with your purchase.

Rated 5 out of 5 stars

We received our file fish in excellent…

We received our file fish in excellent condition and at 9am on the morning it was due to be delivered. Well packed and nice and warm. Excellent service.

19 March 2026
Unprompted review
Marine World Aquatics logo

Reply from Marine World Aquatics

Thank you so much for your kind words! We’re delighted to hear your fish arrived in perfect condition and right on time. We really appreciate your support and hope you enjoy it. Looking forward to serving you again soon!

Rated 5 out of 5 stars

Very very happy all round service

Very very happy with speed carful packaging and transporting my coral I can’t rate this company enough I don’t normally do reviews but I hate to for this company 5stars

20 March 2026
Unprompted review
Marine World Aquatics logo

Reply from Marine World Aquatics

Thank you so much for your kind words! We’re absolutely delighted to hear that you were happy with the speed, packaging, and safe arrival of your coral. It really means a lot that you took the time to leave a review, especially since you don’t usually do so. We truly appreciate your support and look forward to serving you again in the future! 🌊🐠

Rated 5 out of 5 stars

Good communication

Good communication, fast delivery, all arrived well packaged and alive, will use again

19 March 2026
Unprompted review
Marine World Aquatics logo

Reply from Marine World Aquatics

Thank you so much for your kind feedback! I’m really glad everything arrived safely and that you were happy with the service. It was a pleasure dealing with you, and you’re welcome back anytime 🙂

Rated 5 out of 5 stars

Strawberry crab arrived in excellent…

Strawberry crab arrived in excellent condition and is doing well

19 March 2026
Unprompted review
Marine World Aquatics logo

Reply from Marine World Aquatics

That’s wonderful to hear! We’re really glad your strawberry crab arrived in excellent condition and is settling in well. Thank you for the update we truly appreciate it!

Rated 5 out of 5 stars

Shrimp and goby pair

Fish and shrimp arrived safe and sound great quality every time really helpful can’t fault always a great experience thank you

19 March 2026
Unprompted review
Marine World Aquatics logo

Reply from Marine World Aquatics

Thank you so much! Really glad everything arrived safely and that you’re happy with the quality. We appreciate your continued support and look forward to serving you again soon!🐠

Rated 5 out of 5 stars

Dream Fish delivered perfectly

I ordered a very rare fish and was not hopeful. Then I got an email stating order sent. Very happy with the fish he looks very healthy and alert and eating straight away. A big thank you to Marine world Aquatics to make this possible. I will be purchasing more form this company also I highly recommend them to friends and family.

12 March 2026
Unprompted review
Marine World Aquatics logo

Reply from Marine World Aquatics

Thank you so much for your kind words! We’re really happy to hear that your fish arrived safely and settled in so quickly. It means a lot to us that you took the time to share your experience.

We truly appreciate your support and recommendation, and we look forward to helping you again in the future. Enjoy your new fish! 🐠😊

Rated 5 out of 5 stars

Perfect condition of live stock

Fast delivery , all live stock arrived in perfect condition. Wrapped perfectly and All eating well , and active . Will definitely be bartering again soon

12 March 2026
Unprompted review
Marine World Aquatics logo

Reply from Marine World Aquatics

Thank you for your kind feedback. We’re delighted to hear that your order arrived quickly and that all the livestock reached you in perfect condition. It’s also great to know they are active and feeding well.

We truly appreciate your support and look forward to assisting you again in the near future.

Rated 5 out of 5 stars

Good service excellent communication

Good service excellent communication

12 March 2026
Unprompted review
Marine World Aquatics logo

Reply from Marine World Aquatics

Thank you for your feedback. We’re very pleased to hear that you were happy with the service and communication.

We truly appreciate your support and look forward to serving you again in the future.

Rated 5 out of 5 stars

Three new fish delivered in perfect…

Three new fish delivered in perfect condition, Y tang, R damsel and domino damsel. The box was packed and heated. I’m really happy with the delivery and fish. MWA, really have done an excellent service.

5 March 2026
Unprompted review
Marine World Aquatics logo

Reply from Marine World Aquatics

Thank you for your wonderful feedback! We're really pleased to hear that your Yellow Tang, Regal Damsel, and Domino Damsel arrived safely and that you were happy with the packaging and heating. It’s great to know they reached you in perfect condition. We truly appreciate your support and hope you enjoy your new fish! If you ever need anything, we’re always here to help.

Rated 5 out of 5 stars

Another fantastic delivery

Another fantastic delivery I have been using these guys a while now and never had any problems fish arrive healthy great guidance on how to acclimate.

6 March 2026
Unprompted review
Marine World Aquatics logo

Reply from Marine World Aquatics

Thank you for your continued support! We’re really pleased to hear that you’ve had another fantastic delivery and that the fish arrived healthy. It means a lot that you’ve been using us for a while and have had consistently good experiences. We’re also glad the acclimation guidance has been helpful. We truly appreciate your feedback and look forward to helping you again soon!

Rated 5 out of 5 stars

Very healthy crabs a good experince

5 March 2026
Unprompted review
Marine World Aquatics logo

Reply from Marine World Aquatics

Thank you for your feedback! We’re really glad to hear the crabs arrived healthy and that you had a good experience. We appreciate your support and hope to help you again soon!🦀

Rated 5 out of 5 stars

I've recently got back into marine…

I've recently got back into marine fishkeeping and have had two deliveries of fish from Marine World. They're well packed and yse a carrier that respects your shipment. The fish are always fit and healthy and in prime condition.
Really pleased with them.

23 February 2026
Unprompted review
Marine World Aquatics logo

Reply from Marine World Aquatics

Nothing better here than when customer opening a delivery to see fish arrive in top condition.
And the delivery went well
Hope they settle in nicely!

Rated 5 out of 5 stars

They are brilliant if you need any help…

They are brilliant if you need any help when you have purchased anything they get back to you straight away!

19 February 2026
Unprompted review
Marine World Aquatics logo

Reply from Marine World Aquatics

Thank you so much for your kind words! it means a lot to know that it made a difference. If you ever need anything else, we’re always here to help 😊

Rated 5 out of 5 stars

Every thing I ordered arrived ok and no…

Every thing I ordered arrived ok and no problem

19 February 2026
Unprompted review
Marine World Aquatics logo

Reply from Marine World Aquatics

Hi Ken,

Thanks for the update I’m glad to hear everything arrived safely and that there were no issues with your order.

If you need anything else or have any questions, feel free to reach out anytime.

Best regards,

Rated 5 out of 5 stars

great service and help with my…tank

great service and help with my enquiries could not ask for more first class delivery keep up the great work

19 February 2026
Unprompted review
Marine World Aquatics logo

Reply from Marine World Aquatics

Thank you so much for your kind words!

We’re delighted to hear that you were happy with the service and support you received. It’s fantastic to know we could assist with your enquiries and provide a first-class delivery experience.

Your feedback truly means a lot to us, and we’ll be sure to share your comments with the team. We look forward to serving you again soon!

Rated 5 out of 5 stars

Great personal service and quality Fish…

Great personal service and quality Fish see you again soon

14 February 2026
Unprompted review
Marine World Aquatics logo

Reply from Marine World Aquatics

Thank you so much for your kind words! We’re delighted you enjoyed both the personal service and the quality of our fish. It means a lot to us, and we can’t wait to welcome you back again soon!

Rated 5 out of 5 stars

Excellent service

I was kept informed about the delivery. The items were well packed with great care. Everything seems to have survived.

13 February 2026
Unprompted review
Marine World Aquatics logo

Reply from Marine World Aquatics

Thank you for the update. I’m very pleased to hear that you were kept informed throughout the delivery process and that everything arrived safely.

We take great care in packaging our items, so it’s wonderful to know they reached you in perfect condition. If there’s anything else you need, please don’t hesitate to get in touch.

Rated 5 out of 5 stars

Exceptional Support and Unmatched Service from Marine World Aquatics: A Truly Outstanding Experience

I cannot recommend Marine World Aquatics highly enough! From the moment I decided to purchase a new tank, their level of support has been absolutely outstanding. The team went above and beyond at every step — not only providing expert advice tailored to my needs but also making themselves available for calls whenever I had questions or needed reassurance.

What truly sets them apart is their genuine dedication to ensuring I got everything just right. They didn’t just sell me a tank and disappear; they actively helped me navigate all the details, even going out of their way to offer hands-on assistance. Their passion and commitment made the entire process smooth, enjoyable, and stress-free.

If you’re looking for a company that truly cares about your experience and will support you wholeheartedly, Marine World Aquatics is the place to go. Exceptional service, expert guidance, and a team that treats you like family — simply the best!

6 February 2026
Unprompted review
Marine World Aquatics logo

Reply from Marine World Aquatics

Thank you so much for taking the time to share such a thoughtful and generous review. We’re genuinely thrilled to hear that your experience with Marine World Aquatics was smooth, enjoyable, and stress-free—that’s exactly what we strive for. Helping our customers get everything just right and feeling confident every step of the way is at the heart of what we do, so your kind words truly mean a lot to our whole team. It was an absolute pleasure supporting you, and we’re always here if you need anything in the future. Thanks again for choosing Marine World Aquatics!

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