Mangopay Reviews 

Theft of funds - mangopay and vinted
If I could give this company and Vinted a minus score I would .This whole process is affecting my health and business I have the exact same situation as many on here .I am a Vinted Pro customer and I cannot access my funds using the same account I have used for the past 12 mths. Very unhelpful responses from Vinted and Mangopay. Just a number of different replies from the AI bots from the useless to ridiculous ,that the issue is under investigation this has gone on for over a month.

Mangopay has been holding my Vinted funds hostage for a month now.
Since January 6 I've been trying to transfer funds (the princely sum of €450: big money, huh?) to my usual account, the same they transferred money thrice last year, but to no avail.
First they asked for ID, and I provided a state-issue ID card: in Italy, this card does not have to show the current residence address so, since I moved a year ago, that's different than the one on file on Vinted, and that rubbed'em all wrong.
So I sent'em (as they require) a valid passport, but that wasn't enough either, so they asked for a current utility bill, which I provided days ago.
My money are still nowhere to be seen because, according to the geniuses at Mangopay I'm either laundering money or I am a terrorist. All this over €450: El Chapo I am not, nor Isis.
In the meantime, first Team Vinted, then Sed, then George and finally John, are informing me that they forwarded the bill to Mangopay and wishing me a nice day. Of course they're all AI-based bots, but they get all fussy when one's language gets heated up. Poor dears, it's not their money on the line, after all.
Abysmal service, steer away from these scammers.

Having made a sale on Vinted I found myself in a world of mental pain trying to complete a form proving I am not involved in money laundering and funding terrorism. I did try to complete the form which I found very intrusive but gave up when I couldn’t fill in the required fields from my iPhone. I just decided to write off my money it just wasn’t worth the effort.

really bad service, they dont properly explain what they want to verification,really complicated process to finish my aplication as Pro Vinter Seller, when i contected Vinted Legal service, they told ne to upload Tax return what system rejested so many times, after when i had upload prs screen of my UTR they finaly accepted, and now i can not withdraw money, and still sending me back, even if i have right bank account, seriously nightmare! Vinted customer service is only automat, they dont really answer your question and they provide wrong information! horrible system! not trustable

I've sold an item on Vinted & it's says that my sale completed. It obviously hadn't, as Mangopay have still got my money! Terrible service...

SCAM by Mangopay:
after having forwarded me the money obtained from a sale made through Wallapop, Mangopay asked my bank Revolut to return that money (which is mine).
Revolut asked me for proof of the origin of the money, but in those days access to my account was strangely blocked, so not being able to provide proof of the sale made with Wallapop, Revolut returned the money to Mangopay.
Now I would expect to see the money returned to my Wallapop wallet, instead Wallapop tells me that they have not asked for any return of my money.
So Mangopay stole my money.
Complaint to the highest authorities coming for Mangopay.

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Reply to your reply:

Subject: Urgent: Unauthorized Chargeback – Immediate Resolution Required

Dear Mangopay Team,

Your response is disappointing and evasive. The facts are clear:
1. Mangopay transferred my funds from a sale on Wallapop to my bank account.
2. After the transfer, Mangopay requested a chargeback from Revolut without any valid reason.
3. Revolut, unable to verify the origin of the funds due to my account being temporarily blocked, returned the money to Mangopay.
4. Despite this, my Wallapop wallet has not been credited back, and Wallapop has confirmed that they did not request any chargeback.

So where is my money?

Mangopay has taken my funds without any legal or contractual justification. This is not a simple support issue; this is a clear case of unauthorized fund withdrawal, which constitutes financial misconduct.

If this issue is not resolved immediately by either reinstating the funds to my Wallapop wallet or returning them to my bank account, I will have no choice but to escalate the matter further, including:
• Filing formal complaints with financial regulatory authorities such as the FCA (Financial Conduct Authority, UK) and ACPR (Autorité de Contrôle Prudentiel et de Résolution, France).
• Reporting Mangopay’s practices to European consumer protection agencies.
• Contacting legal counsel to assess legal action for unauthorized fund withdrawal and financial fraud.
• Publicly exposing this issue through online platforms, consumer forums, and social media.

I expect a clear and prompt resolution. Please provide an immediate response explaining how you will rectify this situation.

Best regards

Very frustrated with Vinted who uses Mangopay. My money will not transfer to my bank account. I’ve tried so many times but still cannot withdraw the sum. This has put me off using Vinted in the future. Vinted don’t respond only use robotic answers which do not help. Will Mangopay step in and review what is going on with mine and countless other people’s vinted accounts?

WE NEED HUMAN INTERVENTION NOW!!!!!!!!!!

If I could give this company and Vinted a minus 5 score I would. This whole process has had me stressed. Reading the reviews, particularly Helen Price's, I have had the exact same situation. Very unhelpful vinted with some very bizarre responses and cannot even get through to mangopay. This PEP form is very strange and has no relevance to me getting my money.. I have tried multiple times to retrieve my money and its fails each time. I was told I was verified once I had sent my drivers license in and then I had to fill in the PEP form. This has gone on for weeks now and still have not been able to get my money. It won't even let me use my balance to pay for any items. I will be taking this to the FCA as this is theft. Just imagine how much interest they are making from all OUR monies.

I am a private seller on Vinted. I’ve never had any problems and have stellar reviews. Today I discovered that my account had been locked. Vinted’s (very unhelpful) customer service informed me that this was not their action, but an action by Mangopay, who required some personal details before any money could move into or out of my Vinted account. Vinted sent me a link to a form about ‘Politically Exposed Persons’. It had some of the strangest questions on it I’ve ever seen. I’m a retired civil servant and now a full time carer for my disabled mother. I’ve never even been a member of a political party. Vinted can’t or won’t explain why I was asked to complete this form. Nor will Mangopay. Vinted have money which is mine and I they won’t let me withdraw it. This strikes me as theft. I have submitted Subject Data Access Requests to both Vinted and Mangopay and am going to contact the FCA. I don’t know what Mangopay are up to, but looking at the reviews here I’m very concerned.

I'm giving them 4 stars because they helped me with the verification process on Vinted. Vinted was completely useless and unhelpful from start to finish. I did have to get MangoPay's attention by making a formal complaint, but once it was acknowledged, they were helpful and responsive. I was helped by Marion and Sandrine - both professional and knowledgable.
Now, if you're a business that transitioned to VintedPro and had to go through the verification process, here's some advice for you:
- Download Certificate of Incorporation from Companies Website (all pages) for the Articles of Association.
- Proof of registration is the latest confirmation statement, also from the Companies House.
I had to additionally add UBO details, despite not having to do this when setting up the Pro account. UBO details must match with the legal rep details. I hope this helps. My verification passed after the 11th time... Good luck!

I am a pro seller on Vinted and i have been asked to verify my account with Mango pay which i have done before with no issue, This time i have sent the exact same documents which include my Passport, Drivers License, UK GOV Accounts details, UK GOV Tax Reference, Invoice, Address details etc. I am a sole trader and not a limited company. These details have all bee rejected now on 5 occasions and they still will not tell me why and will not release the my money held by Mango Pay and in my Vinted wallet. They send a message saying contact Vinted customer support which i do and they come back with an automated message saying to upload the documents required and wait 24-48hrs, NO help at all you cant phone, you cant do online chat and no one seems to care you cannot withdraw your money or why your documents will not be accepted when they have been previously. Mango pay dont want to help they say contact Vinted so i am going around in circles and not getting anywhere and they have my money... I have emailed the legal team registered in London and they dont want to know either. Total Scammers the lot of them beware selling anything on Vinted as a Pro seller or Mango pay you will never get your money... I am not an isolated seller there are lots of us out there out of pocket.

Good afternoon,
I have been researching online and have found that there are more cases like mine where Mango Pay has taken people's money, they never get a reply after submitting the form and you don't take care of it.
I think it's a terrible service for you to be in partnership with a bank that is in the business of scamming and ripping people off.
They have tried to contact them so that my case can be resolved and I can have the money that belongs to me. I repeat, my item is in the hands of the customer and my money is being withheld by you for no good reason. This is illegal.
There is a limit to my patience, if you do not resolve this matter soon I will have to contact the relevant authorities.
It is not fair that you are playing with the people who trust your platform like this.

Translated with DeepL.com (free version)

Can anyone on here pls tell me if they have had anything back at all from mangopay on Vinted if they have what did they have to do I’m a small buisness and they have ripped me off for £1,000 this money I worked hard for so technically if the customer receives the item and we don’t get paid by Vinted surely this is theft ? I wish I should have seen this sooner . I’m
Devastated my business has took a hit due to the currant market now I can’t pay my rent on my building I have technically lost my little business . Who do we go too let’s start a group on Facebook and social media and bring these people down I myself I’m so angry reading what there doing . It needs to stop they told me it’s due to terroists and money laundering ha ha laughable we’re all GOV.UK registered. Come on guys let’s do something about this .
Now I’m scared our identity could maybe be stolen too ☹️🙈

Same problem as everyone else vinted/ Mangopay withholding my money it's only £54 apparently I reached the selling threshold and had to verify my ID I don't drive my passport out if date I've sent them loads of legitimate ID and got nowhere lost count of how many messages I've sent now vinted are ignoring me I've told them I don't want to sell anymore I just want my money that's owed to me from selling my unwanted items can't understand how they are getting away with withholding people's money it's outrageous

I’m a private seller on Vinted and never had any issues until this week with one od my completed sales - the money won’t go from pending to allow me to withdraw. £275 which is probably my biggest sale to day. Yet other smaller transactions have gone through absolutely fine. Vinted (who specialise in being as unavailable and difficult as possible) have said there is a temporary technical issue but looking at complaints online it’s been going on for a couple of weeks. The feedback on here scares me from using Vinted again for larger sales.

Mind you it’s a great way for mangopay to earn interest on the money that they are withholding from sellers!

Update 19th Dec - after making a complaint to the citizens advice consumer service who passed it on to my local trading standards - they kindly emailed the legal email address at Vinted about my case. Within an hour the money was in my available balance. Customers shouldn’t have to do that to get a decent service from Vinted but am relieved it’s now over.

MangoPay and Vinted are working together, to steal people's money. Won't accept any ids or details for withdrawal of funds. AVOID AT ALL COST

over two weeks spent submitting legal documents to
vinted to get verified by mangopay in order to withdraw the money made through the app. Business has been running 8 years and operate with paypal, stripe and shopify payments however Mangopay don't accept any legal documents provided in order to get verified. I have provided goverment issued passport ID, driving licence, every document from companies house/hmrc. This is embezzlement. It is illegal.

Approximately one week ago, I received a message from Vinted stating that I had reached my payment threshold (whatever that is) and needed to verify my identification by sending a copy of my passport or driving licence - please note that a few weeks prior to this, I was asked for my National Insurance number which I supplied. I duly sent a copy of my Passport which was instantly rejected. Re-reading the instructions, I send another photo of my Passport (not really understanding what I had done wrong) and that again was rejected. I week on, I have sent photos of both my Passport and Driving Licence 10 times now and I am no further forward. I have been in contact with Vinted and have hit their automated response on a number of occasions. I finally managed to get through this and received a response from someone from Vinted who sent me a set of instructions to follow. Again - all my attempts were rejected. I have got to the stage where my frustration levels are now boiling over. Vinted owes me £40 odd pounds from my sales that they have withheld until my identity is confirmed. I now believe this is a complete scam where this is a quick and easy way for Vinted and MangoPay to make a quick buck. From thinking initially Vinted was just great - I would now never use them again. Customer service is terrible, when you have a real problem, you cannot talk to anyone and I certainly would not recommend them to anyone. I will be going back to eBay from now on. I just wish I had read the Trust Pilot reviews prior to engaging with these companies - if I had of done, I would not have gone anywhere near them.

Impossible to get verified Vinted PRO identity, lost thousand of euros, frozen on Vinted account while Mangopay doesn't allow even basic ID confirmation. RUN AWAY if you can!