Mandarin Stone Reviews 

It’s such a pity. I would love to give this store a 5* review because of the quality of their tiles and education around how to take care of them and lay them! But their delivery system is an absolute nightmare… especially if you live in downtown London…

The last set of tiles ordered came in huge pallets and a wooden crate put together with a nail gun almost impossible to discard of. A size that was completely unnecessary and half empty. One tile was chipped.

Additionally it’s always a curbside delivery (meaning they won’t bring up the tiles to your flat) something you can’t even add on by paying extra…

Arrived as promised. Good quality product. Roadside delivery a bore.

Great customer service and easy purchasing and delivery.

Fantastic service as always

Simply, fabulous products and outstanding customer service. Particular mention for Amy who went above and beyond overseeing my order during a house move. Started renovations and I wouldn’t buy my tiles from anywhere else now! Bathroom tiles looks amazing.

The quality of the tiles was outstanding, well worth the money paid. Customer service was brilliant as well, I was helped by Molly who picked out colour matched grout and mastic for me and even managed to add to my existing order to avoid paying double delivery. Would definitely use again.

Excellent customer service, friendly and helpful staff from showroom, head office and delivery driver we’re so happy with the quality of our beautiful bathroom tiles too.
This isn’t the first time we’ve bought from Mandarin Stone and certainly won’t be the last!

Excellent customer service with Mandarin Stone, they are a company that can be trusted. I would highly recommend. The quality of the tiles are of a high standard & the samples are a true likeness.

Avoid buying online - misleading pictures and terrible returns policy. Disappointing.

Ordered zellige tiles in 'ivory' online.

The tiles that arrived are dark brown. The returns policy makes it as difficult as possible for a customer to make returns, even when the company is at fault here for posting misleading pictures of the tiles - 20% 'restocking' fee and then you are left to your own devices to arrange delivery for heavy boxes of tiles, which pretty much total the cost of the tiles themselves. I could understand the cost if it were just down to me changing my mind but this is not the case.

I am pursuing a claim through my credit card company due to the lack of support from the Returns team and will never purchase from this company again - the time spent dealing with this issue and potential cost when there are so many other alternative retailers means it is not worthwhile. I recommend buying tiles from an organisation that has a more customer friendly returns policy.

Currently installing a patio. Disappointed that the Wexford buff tile is much more grey than I was expecting (and I did see it in store). It has some beige in it, but in natural lighting it isn’t the predominant colour - grey is. I was very clear in the store that I didn’t want a grey tone to the tiles. There are also very few decent photos of the various tiles in situ with outdoor light. And the delivery was a day late meaning my builders were left waiting around.
Update: in the sun, the Wexford buff looks better esp with the grout softening it. It still has more of a grey tone than I wanted esp in the shade. I’ve got Trulli ivory inside which I love and it goes reasonably well with the Wexford.

Tiles were not delivered in the day they were expected. No communication to make an alternative date, I had to chase.

Efficient sales process and delivery. Great product.

Easy to order and delivery no problems. Haven't laid the tiles as yet but very excited to see end result.

As someone who has never ordered something like this before I found the process super easy and staff helpful ready to answer my questions straight away
The stone was great quality looking forward to it being installed
Delivery was easy delivery driver was lovely and very helpful highly recommend

I was quite daunted at the prospect of having a piece of marble fabricated for a bathroom vanity unit but Sophia from Mandarin Stone was exceptional throughout the whole process. She sent photos of the available slabs and had samples sent within 24 hours and was very patient with me from start to finish. The end result is gorgeous and I would not hesitate to have another fabrication made by Mandarin Stone.

From our very first visit to the Peterfield shop, the team stood out as engaging, professional, and highly knowledgeable about their products.

We ordered marble tiles, which were delivered by Callum—an outstanding driver for whom nothing was too much trouble. His “can do” attitude, combined with exceptional driving and crane skills, made a lasting impression. He is a true asset to the company.

Of course, mistakes can happen—and on this occasion, we ordered the wrong size tiles. I returned to the store, somewhat cap in hand, to see what could be done. Without hesitation, Natalie, the Regional Manager, resolved the issue immediately. She arranged an exchange, refunded the difference, and ensured collection and redelivery were handled exactly as promised. No questions, no complications—just excellent service.

It’s this level of commitment that sets the company apart. I will be purchasing all my tiles from them in the future—because ultimately, it’s the people who make the difference.

As a former CEO in retail, I know that a genuine “customer-first” attitude is what truly distinguishes a business in such a competitive market—and this team exemplifies it.

Thank you to the entire team.

Damian

Great customer service, and the tiles are just beautiful. Great quality, stunning finish

Super helpful in Fulham store and via email, love the new tiles just about to be fitted so can’t comment on use yet but I’m sure they will be great