Mandarin Stone Reviews 

1,613
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 409 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the outstanding quality and beautiful appearance of products, noting their durability and value. Staff, both in showrooms and head office, are frequently highlighted for exceptional helpfulness, knowledge, and friendly service, making the experience seamless. Many also commend the efficient and timely delivery service, with drivers often described as courteous and accommodating. However, some customers noted concerns regarding delivery, citing high fees, unexpected delays, and drivers not assisting with placement. A few people also mentioned receiving damaged tiles or difficulties with post-sales advice and misleading product images.

What people talk about most

Product

Customers had positive experiences with product, frequently praising the outstanding quality and beautiful... See more

Staff

Clients share positive opinions on staff, frequently highlighting their helpfulness, efficiency, and... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many customers praising the timely, quick, and... See more

Quality

People report positive experiences with quality, consistently praising the excellent and outstanding quality... See more

Service

Users describe positive interactions with service, with many reviewers consistently praising the excellent... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Lovely quality porcelain tiles. They look great. All arrived intact with no chips / breakages. Nice delivery company. One tip Mandarin Stone - would be great if your post sales service included r... See more

Company replied

Rated 5 out of 5 stars

Really pleased with our new tumbled Dijon limestone floor, no broken tiles in >50 sq m of floor. Both deliveries (we got outside tiles as well) were excellent with careful & courteous delivery drivers... See more

Company replied

Rated 5 out of 5 stars

When I had a problem with my order (my fault) the office were extremely helpful and ensured the extras needed were added and delivered at the same time. Further queries were dealt with quickly, e... See more

Rated 5 out of 5 stars

Great products and amazing service We had a delay after we wanted to reorder some tiles and Celeste helped us navigate and found great solutions for us to be able to finish our project! Tx you again... See more

Company replied


Company details

  1. Tile Store

Written by the company

Mandarin Stone are one of the largest suppliers of natural stone tiles in the UK. With our first showroom opening in Bath back in 2000, we now have 16 inspirational tile showrooms across the UK. These are located in Bath, Bristol, Cambridge, Cardiff, Cheltenham, Exeter, Fulham Road, Harpenden, Harrogate, Marlow, Monmouth, Petersfield, Primrose Hill, Tunbridge Wells, Weybridge, and Wilmslow. We offer a range of high-quality and authentic tile collections suitable for walls and floors, including limestone, marble, porcelain, ceramic, and patterned tiles. From contemporary and traditional to bold and simple, our wall and floor tiles can be used to create a multitude of looks depending on your style. We love how each of our tiles are completely unique, all with varying finishes, colours and textures that can bring any space to life. Whilst many of our tiles are suitable for transforming indoor areas, we also stock a comprehensive selection of outdoor tiles that turn any garden or patio into a functional living space. Browse Mandarin Stone tiles online or visit your nearest showroom. Our showrooms offer unlimited interior inspiration, with appealing lifestyle and gallery displays to help you find your perfect tiles. For more information about our stone tile collections, get in touch today by calling +44 (0)1600 715444 or sending an email to info@mandarinstone.com.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 93% of negative reviews

Typically replies within 1 month

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4.6

All reviews

(1,613)

392 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Third Order

Third time ordering from this company and they have been nothing but exceptional.
This time I was very undecided about which tiles I liked and I sent several emails asking for matching suggestions. They sent 4/5 different recommendations.
The tiles I opted for are just beautiful and look fabulous.
Thank you.

19 January 2026
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Reply from Mandarin Stone

Hi Monica, thank you for your kind words and continued support. It’s brilliant to hear that the team could help you find your prefect tiles, and we’re delighted to hear that they look fantastic. Best regards – MS

Rated 5 out of 5 stars

Excellent marble tiles and service

Excellent marble tiles and service, thank you!

29 January 2026
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Reply from Mandarin Stone

Hi Dan, thank you for your review. It’s fantastic to know that you had a great experience and love your new marble tiles. Best regards – MS

Rated 5 out of 5 stars

Highly recommend!

The team at Mandarin Stone were an absolutely joy to work with. Whether calling to request advice about their tiles, or visiting into the slab showroom in Monmouth and meeting the fabrication team (shout out to Sophia!! 💗). Would highly recommend and will absolutely be using Mandarin Stone in the future. The best team to work with during a long and difficult renovation!

1 December 2025
Unprompted review
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Reply from Mandarin Stone

Hi Biba, it’s wonderful to hear that you had a great experience at our Monmouth showroom and that Sophia could help. We appreciate your words of recommendation and will be sure to pass your feedback onto the team. We wish you the best of luck with your renovations! Best regards – MS

Rated 5 out of 5 stars

Fabulous Cheltenham

We visited the showroom in Cheltenham and were welcomed by Jo who was extremely helpful in finding us the right tiles for our bathroom. We chose a natural stone which arrived on time and undamaged. The tiles are absolutely beautiful and unique.
The delivery staff, actually only one, Anna was fabulous and very helpful as well. Although no delivery time is given on the delivery day, an email or text message is sent 30 minutes prior to arrival and it is very accurate.
Really impressed with every aspect.
The bathroom turned out better than I expected because of the beautiful tiles. Thank you.

30 January 2026
Unprompted review
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Reply from Mandarin Stone

Hi Jacqui, thank you for your wonderful feedback. We’re thrilled to hear that you had a great experience at our Cheltenham showroom and that Jo was able to help you find the perfect tiles for your bathroom. It’s also fantastic to know that Anna’s delivery service was efficient. We’ll be sure to pass on your kind words. Best regards – MS

Rated 5 out of 5 stars

Excellent service, wonderful tiles

Excellent service - responsive support staff changed our delivery twice to fit in with our requests, politely and warmly going out of their way to accommodate our needs. The floor and wall tiles were also wonderful, which is, of course, the main thing.

18 January 2026
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Reply from Mandarin Stone

Hi Marcus, we’re delighted to hear that the team was able to help rearrange your delivery to suit your needs. It’s wonderful to know that you love your new tiles! Best regards – MS

Rated 5 out of 5 stars

Great product and customer service

Great tiles, excellent customer care from Celeste. Only improvement could be from the delivery company eg giving customers a two- or three-hiur delivery window.

21 January 2026
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Reply from Mandarin Stone

Hi there, it’s wonderful to know that Celeste provided excellent customer care, and we will be sure to pass on your kind words. We also appreciate your feedback regarding the delivery window. Best regards – MS

Rated 5 out of 5 stars

Good experience

Ordering was easy; we had received samples before hand. I had read about kerbside delivery, our delivery driver was local and really friendly- guess it depends on who you get but using a local comp company here really helped the experience.

21 January 2026
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Reply from Mandarin Stone

Hi Lisa, it’s fantastic to hear that the ordering and delivery process was positive. We’re delighted you had a great experience. Best regards – MS

Rated 5 out of 5 stars

Good shopping experience

Good quality tiles, reasonably priced, delivered within a few days of order.

8 January 2026
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Reply from Mandarin Stone

Hi Derek, thank you for your review. It’s wonderful to know that your tiles were delivered quickly. Best regards – MS

Rated 3 out of 5 stars

Good service, expensive delivery

Nothing wrong with tiles, they where delivered on time and no damage on them but the delivery fee is extortionate

20 January 2026
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Reply from Mandarin Stone

Thank you for taking the time to review and we’re pleased you are happy with your tiles and delivery experience. Delivery charges are based on pallet rates using a nationwide haulage service. We do operate our own fleet of vehicles and can occasionally reduce charges when we have a vehicle local to your address. Please always ask and we can assist if we possibly can. Thank you.

Rated 5 out of 5 stars

Excellent service and product

Excellent service, beautiful tiles. Wouldn’t hesitate to order again from this company.

7 December 2025
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Reply from Mandarin Stone

Hi there, thank you for your kind words. We’re delighted you had a great experience and look forward to helping you again. Best regards – MS

Rated 5 out of 5 stars

Everything happened as advised.

Everything happened as advised.
Tiles are lovely!

15 January 2026
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Reply from Mandarin Stone

Hi Ken, we’re thrilled to hear that you had a great experience and that you love your new tiles. Best regards – MS

Rated 4 out of 5 stars

Quick delivery

Quick delivery
Great quality tiles as shown, look beautiful.
The delivery charge was the only negative.

17 January 2026
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Reply from Mandarin Stone

Hi there, thank you for your feedback. It’s wonderful to hear that you love your new tiles. Best regards – MS

Rated 5 out of 5 stars

Great company to deal with…

Great company to deal with from beginning to end - the tiles were superb and the customer service was friendly and helpful at all times.

31 July 2025
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Reply from Mandarin Stone

Hi Michael, we’re thrilled to hear that you had a great experience from start to finish, and it’s brilliant to hear that you love your new tiles. Best regards – MS

Rated 5 out of 5 stars

Loved the tiles after seeing them in…

Loved the tiles after seeing them in Country Homes and Interiors magazine. Ordering on line was very easy and simple. The delivery was also no problem with a lovely lady in dispatch giving us a call to ensure the Lane where we live was going to be okay for the lorry and that the tiles could be delivered without any problems. The tiles were delivered intact and well packaged. I will definitely use Mandarin Stone again and the Tiles are beautiful, absolutely love them. Thank you.

7 January 2026
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Reply from Mandarin Stone

Hi Annie, it’s fantastic to know that you saw our tiles in Country Homes and Interiors magazine and made a purchase! We’re delighted to know the online ordering process was smooth and that you love your new tiles. We’re looking forward to helping you again in the future. Best regards – MS

Rated 5 out of 5 stars

We're buying our first home and came in wondering about limestone tiles

We're buying our first home, a stone terraced in glossop, and we were nervous about the thought of getting a limestone floor, as we'd heard mixed things about how to maintain them. We were greeted by Mandy, who understood exactly what we needed, straight away, and gave us so much of her time and expertise. My wife is an artist so clicked with her instantly, and I found her knowledge and warmth both professional and extra special. I work in sales so when somone gives excellent service, it's very noticable. Massive thanks to Mandy she's an absolute treasure, and because of her we've found the tiles of our dreams, and some gorgeous splash back tiles to boot. Can't reccomend this store enough and thanks again Mandy for all your help. Many thanks, Ben and Hannah :)

24 January 2026
Unprompted review
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Reply from Mandarin Stone

Hi Ben and Hannah, congratulations on your new home! It’s brilliant to hear that Mandy was able to help you find the perfect limestone floor and splashback tiles. We’re delighted that she made the process easy and enjoyable for you both. We’ll be sure to pass on your kind words. Best regards – MS

Rated 5 out of 5 stars

Easy breezy, gorgeous products, so helpful!

We went to the Wilmslow store and Charlotte was so informative and patient and helped us massively with different design options. Had such an easy experience that we decided never to order online again! Thank you Charlotte :)

25 January 2026
Unprompted review
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Reply from Mandarin Stone

Hi Sasha, we’re delighted to hear that Charlotte at our Wilmslow showroom was able to help you with your design options and help you place your order with ease. We’ll be sure to pass on your kind words. Best regards – MS

Rated 5 out of 5 stars

Thank you to Dave and Connie at the…

Thank you to Dave and Connie at the Tunbridge Wells branch. They were incredibly helpful and incredibly patient, I couldn’t have ordered my tiles without their help.

9 January 2026
Unprompted review
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Reply from Mandarin Stone

Hi Kama, it’s fantastic to know that you had a great experience at our Tunbridge Wells showroom and that Dave and Connie were able to help you order the right tiles. We’ll be sure to pass on your kind words. Best regards – MS

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