Mamas & Papas Reviews 

17,867
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 3,425 reviews, reviewers overwhelmingly had a great experience with this company. Buyers consistently praise the knowledgeable store assistants for providing patient guidance, professional product demonstrations, and helping new parents choose ideal equipment for their families. Shoppers deeply appreciate the welcoming store atmosphere, reassuring advice, and personalized attention received during their scheduled appointments. Visitors frequently mention feeling confident and well-supported when making important purchases for their upcoming arrivals. Some reviewers were not happy with customer service delays and the difficult handling of post-purchase assistance. A few consumers shared experiencing frustrating obstacles when trying to resolve unexpected product faults or update delivery details with support teams.

What people talk about most

Staff

Customers report overwhelmingly positive experiences with staff, praising their extensive product knowledge... See more

Product

Users describe positive interactions with product, highlighting that staff members are exceptionally... See more

User experience

Reviewers highlight positive aspects of user_experience, frequently describing appointments as exceptionally... See more

Service

Consumers find service to be exceptionally positive during their appointments, praising staff members for... See more

Customer service

Reviewers mention positive feedback about customer_service, noting that staff members are exceptionally... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We were taken round and had our ’Buying for Baby’ session with Charlotte from the Crawley store in County Oak. She was phenomenal, going in as slightly nervous first time parents, she was warm, friend... See more

Rated 5 out of 5 stars

I would like to thank Ange at the Cheshire Oaks store who was fantastic during our appointment. Ange was kind and welcoming, and her knowledge was fantastic. Nothing was too much trouble, Ange was ver... See more

Rated 5 out of 5 stars

Charlie was great in terms how he treated us and you can tell he loves doing what he is doing. He explained thoroughly about each product and gave me and my partner recommendations depending on our ne... See more

Rated 5 out of 5 stars

We had a 90 minute appointment with Laura in Plymouth who was fantastic. It was so helpful speaking to somebody who not only knew about the products in the store but also had children of her own, so h... See more


Company details

  1. Baby Store
  2. Baby Clothing Store
  3. Children's Clothing Store
  4. Children's Furniture Store
  5. Children's Toys Store
  6. Gift Shop

About Mamas & Papas

Written by the company

Mamas & Papas - No one gets parenting better
Shop Pushchairs Shop Furniture Shop Clothing Shop Feeding Shop Bathing Shop All New In

About Mamas & Papas

Mamas & Papas are a leading nursery brand and have been helping parents to grow their families for over 40 years. From award-winning baby products to expert help and advice, everything they do is designed to make life a little easier for real parents, living real lives.

Designed in the UK, Mamas & Papas' products range from pushchairs and nursery furniture, to interiors, baby clothing and toys. As well as their own range, Mamas & Papas stock plenty of products from some of the most trusted baby brands, including car seats, and feeding and weaning essentials.

The company now have more than 30 stores across the UK, and offer free Personal Shopping appointments both in-store and online.


Contact info

4.8

Excellent

TrustScore 5 out of 5

18K reviews

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Replied to 99% of negative reviews

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4.8

All reviews

(17,867)

3,244 reviews in the last 12 months

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Rated 5 out of 5 stars

David at the Leicester Next Mamas &…

David at the Leicester Next Mamas & Papas store was absolutely incredible. My partner and I went in with no idea what we needed and no expectations, but David made the whole experience so easy.

We turned up unannounced, yet he took the time to talk us through everything we needed for our baby. He explained how each product worked, answered all of our questions, and never made us feel rushed. Nothing was too much trouble.

Buying everything for a new baby can feel overwhelming, but David made the entire process completely stress-free, enjoyable, and actually fun. We left feeling confident that we had everything we needed.

A huge thank you to David and the team at Mamas & Papas for such a seamless and positive experience. Outstanding customer service – we couldn’t recommend you highly enough! Thank you!! Steven & Luan

1 August 2026
Unprompted review
Rated 5 out of 5 stars

Zainab the Superstar!

We were helped with Zainab. This is one of the best shopping experiences my wife and I have ever had. She is very knowledgeable and welcoming. I highly recommend Mamas&Papas and especially Zainab!

1 August 2026
Unprompted review
Rated 5 out of 5 stars

Buying for Baby

We attended a 'buying for baby' appointment in the Maidstone branch, hosted by Alice. And it was AMAZING!
Alice was so welcoming and her product knowledge and expertise were so impressive - she knew how to use every product we requested to see, could advise on the add-ons we might need and gave amazing alternative options to suit our needs (like me needing a lower handle due to my height!), which meant we chose a bundle that makes us feel prepared for our little one to arrive - covering all bases.
We learnt so much information about general baby care too, which I don't think I would have learned elsewhere otherwise.
Also very impressed with the ordering/ payment options, which gave us flexibility to secure a price and bundle without committing to any upfront payment so we can check family contributions (which they can pay directly towards your order via the website by the way!).
Couldn't recommend this FREE opportunity to any other parents more. An amazing, personalised and judgement-free experience.
10/10!

1 August 2026
Unprompted review
Rated 5 out of 5 stars

I had an in store appointment at Mamas…

I had an in store appointment at Mamas and Papas Meadowhall with Selina. She was absolutely amazing, so accommodating and so knowledgeable about the products I had interest in. Highly recommend people to arrange an appointment I wish I had done it sooner :)

31 July 2026
Unprompted review
Rated 5 out of 5 stars

Amazing!

I went to the Martlesham Ipswich Store with my Mum, we were served by Kasey. She made me feel at ease within moments, taking time to get to know my requirements and making suggestions based on my individual needs. Her knowledge and confidence with the items was incredible and ensured I knew exactly how things worked and things to consider. Thank you Kasey for your support today and taking the time to show us everything, it was very much appreciated! Will absolutely be returning and would recommend to others.

1 August 2026
Unprompted review
Rated 5 out of 5 stars

Banbury- Naz♥️

Banbury- Naz♥️
It was a pleasure to have Naz help us today she had lots of knowledge, was very professional while making us feel comfortable with our shopping experience.
I recommend asking for Naz when in the shop as I am sure she will be happy to help you with anything you need.

1 August 2026
Unprompted review
Rated 5 out of 5 stars

Great service and products

Great information was given. Rushi at Hayes Lombardy retail park branch was great. He was attentive, patient and demonstrated how to use the essential newborn equipments. As a first time soon to be parents it was really helpful.

The product we selected is ideal for us and we are very glad with the service and the product information.

1 August 2026
Unprompted review
Rated 5 out of 5 stars

Steve in the Swindon store

Served by Steve in the Swindon store today.

Service was excellent, informative and made what seemed like a painful process pain free.

Store was helpfully set out with loads of options available to compare and contrast.

1 August 2026
Unprompted review
Rated 5 out of 5 stars

Went to the Dundee store today and had…

Went to the Dundee store today and had a 1h30 session with Pauline who took us through the full suite of items we would need for our first baby. She was friendly, knowledgeable and put us at ease.

As for the store - great location and super clean with a wide range of items on show

31 July 2026
Unprompted review
Rated 5 out of 5 stars

We had an appointment with Lauren in…

We had an appointment with Lauren in the shoreham store, to look at a double pram for our growing family. Lauren was so helpful, nothing was too much trouble and she was very knowledgeable on the prams we looked at. She also had personal experience with some of them. Lauren was super friendly and helped us chose the perfect pram for us and made the whole experience great.
Excited to get it, thanks Lauren!

31 July 2026
Unprompted review
Rated 5 out of 5 stars

I had a fantastic experience at Mamas &…

I had a fantastic experience at Mamas & Papas thanks to Karen and Rachel from Glasgow fort. They helped me choose all of my baby equipment and made the whole process so much easier. They explained everything clearly, answered all of my questions, and took the time to make sure I understood the different options. They were both incredibly helpful, attentive, and patient throughout. Their excellent customer service made what could have been an overwhelming experience really enjoyable. Thank you both for all your help!

25 July 2026
Unprompted review
Rated 5 out of 5 stars

Buying for Baby Appointment

My husband and I attended a buying for baby appointment today with Dani and couldn’t be more over the moon. I was initially very overwhelmed with the amount of choice available and Dani was so helpful and knowledgeable, we decided on a full travel set and we are so happy with our choice. Couldn’t thank Dani enough for her help. 100% would recommend to friends and family.

30 July 2026
Unprompted review
Rated 5 out of 5 stars

Tarry did our ‘buying for baby’…

Tarry did our ‘buying for baby’ appointment and was so helpful, as first time parents we have no clue about anything! She showed us everything from prams to nursery equipment and there were no questions unanswered, very worthwhile. We felt very at ease and Tarry offered us great deals without it being salesy which was fantastic, thank you!

30 July 2026
Unprompted review
Rated 5 out of 5 stars

I had such a lovely experience at Mamas…

I had such a lovely experience at Mamas & Papas thanks to Trish. She was incredibly kind, patient, and helpful throughout the whole process. She took the time to show me different prams, explain the options, and answer all my questions without ever making me feel rushed. I really appreciated her kindness and excellent customer service. Thank you so much, Trish, for making the experience so easy and enjoyable! 💕

30 July 2026
Unprompted review

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