Makemytrip Reviews 

In past used many times and has lighter issues of what is endorsement in package and quality but different at time of usage this time it's more concerning as in name of date modification MMT team cancels first under non refundable and then changes. Price compare to other companies are much higher . Also sells limited category. MMT pays to hotelier after 30-45 days credit but pretend the amount already paid to hotel and add penalty charges on above as well.

**MakeMyTrip Has Failed Us for the Last Time — And Travellers Deserve to Know**( Palette hotel, formerly Sapphire star , Chappan market, Indore)

I am done giving @MakeMyTrip the benefit of the doubt.

We checked into a hotel with hygiene standards that were frankly unacceptable, and I raised a complaint the same day — 10th July — asking for an immediate hotel change. MMT's response arrived on 12th July, a full day before our checkout. By then, the "resolution" was worthless. This is not customer support. This is a company waiting out the clock until a complaint stops being their problem.

Then came the excuse: the booking was apparently "non-refundable." A detail that was never made explicit during booking, and one that conveniently surfaced only after the damage was done. If a policy is going to be used to deny accountability, it should be stated upfront — not produced after the fact as a shield.

Their idea of making it right was crediting a small amount to my MMT wallet. Let's be clear about what that is: not compensation, not accountability, but a calculated move to keep me locked into their platform for future bookings. It is customer retention dressed up as customer care, and I refuse to mistake one for the other.

This is also not an isolated incident. We have been failed by MMT twice before — on our trip to Gangtok, Darjeeling, and Kalimpong, and again in Lakshadweep. Both times, we chose to believe things would improve. They have not. If anything, the pattern is now impossible to ignore.

I am sharing this not out of spite, but because other travellers deserve to make informed decisions. If you are considering MakeMyTrip for your next trip, know exactly what you may be signing up for: slow, self-serving responses when things go wrong, and token gestures dressed up as resolution.
Incidentally having extensively travelled all over the country, I can safely say that this hotel was only worth half the amount that we were charged, by MakeMyTrip. So they completely missold the hotel to us. V

My booking got failed after deducting the money. Customer care is very bad and not helpful

Worst service worst support I don't recommend them at all, takes forever to process a refund and support team lies about contacting you

I strongly recommend avoiding them

Never plan any trip from this site, they are always charging very high prices, and in case of refund, they never refund your money. fruad

This platform do not deserve even 1 star. This platform is complete fraud. Reveiws gets posted automatically 5star bypassing the customers. They will give you coupons which do not work as refund.

The whole AI / bot system is a total failure and disaster. They give you repetitive answers which are meaningless. For passengers who are anyway distressed - this pathetic system adds to the stress. Any sane company doesn’t implement technological systems without a pilot or sustained release method. I am for last 7 days trying to solve my query. Who pays for my time being wasted for this shitty experience.

Very disappointing experience with MakeMyTrip UAE. Customer support is extremely difficult to reach, and when connected, they fail to provide effective assistance. I purchased travel protection during booking, but received no meaningful support when I needed to make a claim. Refund processing has been unreasonably delayed, and I was charged despite the flight being cancelled by the airline. Additional paid services offered at the time of booking were also not supported when required. Overall, the service lacked transparency, accountability, and timely customer care. I hope MakeMyTrip UAE improves its support standards and handles customer issues more fairly and efficiently.

I had been frauded my Make My Trip
When rail ticket was showed available 5,after Booked I received waiting tiket

No customer service. I put my nationality but they didn’t have it in the voucher, even though it has remark that there will be additional cost if the nationality of the client different than what exists in the voucher ( so why you not having it in the voucher). Its a scam so when you reach the hotel they will charge you double or more the price ( I have similar experience earlier)

⚠️ Beware of my experience with MakeMyTrip

It's been over 3 months, and I'm still waiting for my refund.

I was advised by MakeMyTrip to cancel my rescheduled Indigo flight directly through the airline. I was told no additional MakeMyTrip charges would apply. Despite this, AED 80 was deducted as a cancellation fee and AED 144 as a convenience fee.

Later, MakeMyTrip claimed my AED 531 refund failed because my bank declined the transaction. However, my bank confirmed they never received or declined any refund request.

I've made countless calls, spent hours on hold, been transferred between multiple agents, had calls disconnected, and sent numerous emails without a proper resolution.

As a customer, I expected honesty, transparency, and support—not months of frustration.

I'm now escalating this matter to the relevant consumer protection authorities.

Booking ID: AN21AG7TQ9730706837

Extremely disappointed with my experience. I had a confirmed booking through MakeMyTrip, but the hotel refused to provide the room upon arrival. The staff simply said they do not accept bookings from MakeMyTrip and cancelled my reservation without any prior notice. This was highly unprofessional and caused me significant inconvenience. If the hotel doesn't accept bookings from a particular platform, they should not allow those bookings in the first place. I would not recommend this hotel due to its poor management and lack of customer service.

With all these AI-edited photos, I can’t even tell what’s real anymore or what I’m actually going to get. I’ve booked so many times, and somehow I always end up getting scammed in small ways.

My experience with MakeMyTrip has been extremely disappointing due to the poor handling of my booking and the lack of effective customer support.

For my booking NF2AM87B46525094364, I paid ₹3,000 for additional baggage and ₹1,000 for an in-flight meal through MakeMyTrip. However, I later found that these ancillary services were not forwarded to the airline, and consequently I did not receive the baggage allowance or the meal. Despite this, the amount I paid has neither been refunded to me nor settled with the airline.

I have contacted MakeMyTrip customer support repeatedly over the past several days, but each time I have received inconsistent responses without any meaningful progress. It appears that the customer service representatives handling my case are unable to understand the issue or take ownership of resolving it. Instead of providing a clear solution, I have been asked to wait repeatedly while my money continues to remain with MakeMyTrip.

I sincerely hope MakeMyTrip reviews this matter, improves its customer support process, and resolves cases like mine promptly. Until my issue is resolved, I cannot recommend MakeMyTrip based on this experience.

I am extremely disappointed with my experience with MakeMyTrip.

I booked Emirates tickets and requested a date change for only one passenger. Instead, MakeMyTrip incorrectly changed the other passenger's booking, resulting in both passengers being unable to travel.

Since then, I have spent weeks following up through emails, phone calls, and even visiting the Dubai office. I have been repeatedly asked to wait 24 hours, 48 hours, 14–21 working days, and given multiple conflicting updates.

MakeMyTrip even acknowledged that an internal technical error delayed my refund, yet the matter remains unresolved.

I have lost valuable time, incurred additional expenses, and experienced unnecessary inconvenience. I hope this review encourages the company to resolve customer issues more responsibly. Booking Id : AN71ALQ9M9554891015

I don't even want to give a 1star rating as there is no response for my recent booking which I had to cancel due to a medical emergency..and they are rarely taking any initiative to even give a reply on email and on social media this is my booking id NH73093499129424

Been a dedicated customer of this portal for past 10+ years...in recent time faced issue regarding refund, void ticketing, interaction over ivr....almost impossible to chat with executives and certainly none has knowledge and power to handle a situation. Not wishing bad for the portal but suggesting customers to be cautious and avoid this platform...you will be swindled even if you are made aware of the charges.,..the deductions will be more than told and no interaction to recover the same.

I am writing this to expose the unfair practices of Make mytrip. On June , I booked a flight from Cairo to Riyadh scheduled for August 12th.Booking Reference: BMQ2FQ Ticket Number: 7495346760On June 30th, the airline unexpectedly canceled the flight. I contacted Makemytrip customer service, and they promised a full refund within 14 days. Today, July 9th, 2026, I still haven't received my money. When I called them today to follow up, I was shocked to hear that they want to deduct around 100 SAR from my refund!Furthermore, the policy clearly stated in the ticket sent to me by Kuwait Airways explicitly stipulates that no amounts shall be deducted in the event of a forced cancellation by the airline.This is completely illegal. The flight was canceled by the airline, not by me! I am the damaged party here, and instead of compensating me for the forced cancellation, Mytrip is trying to take my money without any legal right. I demand an immediate, full refund with ZERO deductions. I will also be escalating this to the Ministry of Tourism and consumer protection authorities. Everyone beware of this scam website!

Subject: Complaint Regarding Misleading Airline Selection – Request for Immediate Resolution

Dear MakeMyTrip Customer Support,

I recently booked round-trip tickets from Dubai to Mumbai for travel from 22 August to 27 August through MakeMyTrip.

While making the booking, I specifically selected Emirates as my preferred airline because I wanted to travel exclusively with Emirates. At no point was I aware that the booking would be issued on a flydubai-operated flight. The booking interface prominently displayed the Emirates logo, which led me to believe I was booking an Emirates-operated flight.

To my surprise, after receiving the ticket, I discovered that the flight is operated by flydubai. I find this misleading and unfair. Had I wanted to travel with flydubai, I would have selected flydubai directly. The reason I chose the Emirates option was because I specifically wanted to fly with Emirates.

I have been purchasing airline tickets for nearly 20 years, and I have never experienced such a confusing and misleading booking process. Customers should not be charged based on the Emirates selection while being issued a ticket on a different operating airline without clear and prominent disclosure during the booking process.

If the flight is operated by flydubai, the booking page should clearly display the flydubai logo and prominently state that it is a flydubai-operated service, allowing customers to make an informed decision.

I request an immediate resolution. I would appreciate one of the following:

Rebooking on an Emirates-operated flight at no additional cost, or
A full refund without any cancellation charges if an Emirates-operated flight cannot be provided.

I look forward to your prompt response and a fair resolution to this matter.

I have never been this frustrated with a company’s customer service.

For weeks, I’ve been chasing a refund for a partial cancellation, and this has been nothing but a nightmare. Every single time I contacted MakeMyTrip, I got the exact same scripted response: “Please wait another 48 hours.” Those 48 hours came and went again and again, but absolutely nothing changed.

To make matters worse, I contacted the airline directly, and they confirmed that they had already processed the refund from their end. Yet MakeMyTrip continued to keep me waiting without giving me a clear explanation.

I was promised escalations. I was promised callback requests. I was promised an email with an escalation ID. None of it happened.

Then I received an email claiming that no refund was applicable because the ticket was utilized. That response made it obvious that nobody had properly reviewed my case. My booking was for three passengers, and only one passenger’s ticket was cancelled. The other two travelled. My refund request has always been for the cancelled passenger. Instead of investigating, they sent me a generic and completely incorrect reply.

I’ve wasted countless hours on calls, emails, and follow-ups just to recover money that should have been refunded long ago. This entire experience has tested my patience, wasted my time, and caused unnecessary stress. I have now been forced to register a complaint with the National Consumer Helpline because I simply don’t trust MakeMyTrip to resolve this on their own.

If you’re thinking about using MakeMyTrip, think twice. My experience has been filled with broken promises, repeated delays, poor communication, and a complete lack of accountability. When everything goes smoothly, the app may seem fine. But if something goes wrong and you need support, be prepared for endless frustration.

This has been, without question, the worst customer service experience I’ve ever had. I will never use MakeMyTrip again, and based on my experience, I cannot recommend it to anyone.