Makemytrip Reviews 

I have never been this frustrated with a company’s customer service.

For weeks, I’ve been chasing a refund for a partial cancellation, and this has been nothing but a nightmare. Every single time I contacted MakeMyTrip, I got the exact same scripted response: “Please wait another 48 hours.” Those 48 hours came and went again and again, but absolutely nothing changed.

To make matters worse, I contacted the airline directly, and they confirmed that they had already processed the refund from their end. Yet MakeMyTrip continued to keep me waiting without giving me a clear explanation.

I was promised escalations. I was promised callback requests. I was promised an email with an escalation ID. None of it happened.

Then I received an email claiming that no refund was applicable because the ticket was utilized. That response made it obvious that nobody had properly reviewed my case. My booking was for three passengers, and only one passenger’s ticket was cancelled. The other two travelled. My refund request has always been for the cancelled passenger. Instead of investigating, they sent me a generic and completely incorrect reply.

I’ve wasted countless hours on calls, emails, and follow-ups just to recover money that should have been refunded long ago. This entire experience has tested my patience, wasted my time, and caused unnecessary stress. I have now been forced to register a complaint with the National Consumer Helpline because I simply don’t trust MakeMyTrip to resolve this on their own.

If you’re thinking about using MakeMyTrip, think twice. My experience has been filled with broken promises, repeated delays, poor communication, and a complete lack of accountability. When everything goes smoothly, the app may seem fine. But if something goes wrong and you need support, be prepared for endless frustration.

This has been, without question, the worst customer service experience I’ve ever had. I will never use MakeMyTrip again, and based on my experience, I cannot recommend it to anyone.

I am writing to complain about the delay in my refund and the poor customer service I have received. I have contacted your customer support several times regarding my refund, but my calls were disconnected until now my issue was not resolved.

How many times they giving me date and promise me that this date will refund my money but not once not twice, more than 5x.

This experience has been very frustrating. I kindly request that you process my refund immediately and provide me with an update on its status.

I look forward to your prompt response.

Recently completed a week long trip of Amritsar,Dalhousie AND Dharamshala through MMT. Overall it was a nice trip but for some hiccups. In Dalhousie v were not informed of hotel change. However mmt compensated through refund. In Khajjiar the room allotted was very average like a dungeon. V upgraded by paying extra. The driver was ok but didn't have much knowledge about d places and timings he was taking us to.For example he took us to war memorial on Monday n d museum there was closed. MMT needs to educated drivers or trip managers about everyday itinerary. Tour manager Shubham Singh used to respond quickly for any problems. Thanks to MMT for making our vacation memorable.

Please read this, don’t ever book flights through make my trip, I had a word experience when I booked, I saw cheap flights but they cancelled the flights after booking and when I decided to cancel all flights to get the refund it took lots of months to process the refund I still did not got my refund yet I have to call multiple times, they never reply for the emails. Please save your time, peace and money and don’t purchase ticket through make my trip! It’s been 5 months since I cancelled still waiting on refund!

I have had good experiences with MakeMyTrip for interstate travel bookings, but my recent Himachal holiday package was extremely disappointing.

This was my first trip to Himachal, and the experience was poorly managed. Instead of assigning a local Himachal driver, MakeMyTrip provided a driver from Chandigarh. It was clear that he was not interested in providing a good travel experience. He lacked proper knowledge of local routes, tourist destinations, and traffic conditions. A driver handling a hill-station tour should know the best routes, peak traffic hours, and the ideal times to travel so guests can avoid unnecessary delays and help travelers make the most of their vacation.

Because of poor planning, we spent almost an entire day stuck in traffic. As a result, we missed several sightseeing spots that were part of our itinerary. Losing one full day of the trip was extremely frustrating and disappointing.

The vehicle provided was also old and not well maintained, making long journeys uncomfortable.

Another major disappointment was the hotel selection. Although we booked a 4-star package, the hotels were located far from the main tourist attractions and local markets. We spent a significant amount of time commuting instead of enjoying the destinations.

Overall, the holiday package did not justify the amount we paid. While MakeMyTrip may be reliable for interstate travel bookings, my experience with their out-of-state holiday package was far below expectations. I expected better planning, a knowledgeable local driver, well-located hotels, and a smoother travel experience. Unfortunately, none of these expectations were met. I hope MakeMyTrip improves its holiday package planning and service quality so future travelers do not have a similar experience.

Accommodation rating is misleading. Photos of the properties are also photoshopped. Booking on 3rd party sites ensures that you get the worst possible room. Better to book directly. Disappointing !

I wish I could give zero. Customer Service TOTALLY SUCKS ALL TIME. THEY ARE ONLY INTERSTED IN MONEY COMING IN. MY TXN PAYMENT WENT THROUGH AND STUCK ON WHITE SCREEN WITHOUT ANY CONFIRMATION. THE CUSTOMER SERVICE GUY Alok BLUNTLY TRANSFERRED MY CALL TO AN AUTOMATED SYSTEM.

Extremely disappointed with my experience with MakeMyTrip.
Our booking (Booking ID: AN71AHY685213230523, PNR: SJUF6G) was cancelled by Cebu Pacific due to the ongoing conflict. We did not cancel the flight, nor did we use any of the services.
We paid AED 5,755.04, yet MakeMyTrip is offering less than half of the amount as a refund, with part of it in the form of a voucher. This is completely unacceptable.
According to MakeMyTrip’s stated policy, customers should receive a full refund when the airline cancels the flight. We expect the full amount of AED 5,755.04 to be refunded to our original payment method without deductions or vouchers.
We have requested a review of our case, but if this issue is not resolved fairly, we will escalate it to the appropriate consumer protection authorities.
I hope MakeMyTrip values its customers and resolves this matter promptly. Until then, I cannot recommend booking through them.

We booked a flight with two transit stops for 5 May from London to Trichy, but the airline cancelled our final connecting flight. As a result, we had to cancel the entire booking on 16 April to request a refund and make a new booking. Since our departure date was getting close, we rebooked through a different travel agency.

The biggest issue was that there was no reliable way to contact them about our refund. After searching on Reddit, I found that they were responding to customers through their Instagram account. We followed up with them there for the past two and a half months, and we finally received our refund today.

If you're still waiting for your refund and haven't been able to reach them, I recommend trying their Instagram account. It was the only way we were able to get a response.

Don't use it ever.
You will have no support at all.
They confuse the flight details easily.

The ticket with the flex data appeared to be non-flex. The refundable one appeared to be not refundable. E.t. c.

I recently booked a Manali and Shimla trip through MakeMyTrip, and the experience was deeply disappointing due to awful customer service and a direct breach of our contract. Our itinerary clearly stated that the cab's AC would only be turned off on steep hilly roads. However, the driver continuously tried to keep it off, starting right from the flat roads at the Himachal Pradesh border near Chandigarh.
While he initially complied with our requests to use the AC, the situation worsened on our third day traveling from Manali to Shimla. Even while descending from Kullu and driving on relatively flat roads in sweltering 30°C afternoon heat, the driver refused to turn the AC on.
The most unacceptable part was the response from the MakeMyTrip Shimla manager, Karan Madaan. When we called him for help, instead of resolving our grievance, he offered zero assistance and explicitly ordered the driver to keep the AC off. We were forced to travel for four hours in an unventilated car in severe heat. The management was completely dismissive of our basic comfort. I strongly advise against booking with MakeMyTrip, especially for hill station tours where you are entirely at the mercy of their unhelpful local teams.

MMT is one of the worst travel APP in India. They treat customers like shit. Money minded, fraud MMT. Their staff are inexperienced. The Travel agents they tie up are fraud and scammers. This APP extort money from clients without providing service. They book hotels and take money from us, but when we go to the location, there's no such hotel. Also they have tie-up with FLIXBUS and collect booking money from customers but the the Bus never comes. This Travel APP is the biggest scam in India. Kindly avoid and report it.

Absolute scam and highly misleading marketing by MakeMyTrip.

I booked a train ticket under MakeMyTrip’s ‘3X Refund if not confirmed’ plan because I wanted the assurance of a comfortable and confirmed journey. The original ticket price was around ₹3,800, but I ended up paying nearly ₹6,000, an extra ₹2,200, solely for this assurance.

Despite paying this hefty premium, I have been allotted RAC-29 for a 15-hour day-and-night journey. An RAC ticket means I still do not have a full berth and may have to share a seat and sleeping space with another passenger for the entire journey.

The most shocking part is that an RAC berth is shared by two passengers. If both passengers have paid this additional amount, MakeMyTrip is effectively collecting double the extra charge for a single berth—around ₹4,400 extra on one berth—while still making two people share it and suffer the discomfort.

Officially being correct: “We assured you a confirmed journey, not a confirmed berth.” This is precisely where the problem lies. Most passengers paying thousands of rupees extra reasonably expect a full confirmed berth and a comfortable journey, not an RAC ticket.

This practice not only causes immense discomfort to passengers, especially families and senior citizens, but also creates unnecessary chaos inside the train, as more people are effectively travelling in a coach without a corresponding increase in full berths. The result is overcrowding, inconvenience, and arguments over seating and sleeping arrangements.

People pay this extra money from their hard-earned savings in good faith, expecting peace of mind and comfort. Instead, they are left with uncertainty and discomfort while MakeMyTrip profits from the anxiety surrounding waitlisted train tickets.

Extremely disappointed. This feels less like a customer service offering and more like a cleverly worded scheme designed to extract extra money while hiding behind the technical definition of a “confirmed journey.” I would strongly advise travellers to think twice before paying for these so-called guarantee plans and to read the terms and conditions very carefully.

Extremely disappointing experience with MakeMyTrip’s booking support.

I had a prepaid booking for Hilton Los Angeles Airport. When I arrived after an international flight, the hotel could not find my reservation. I spent a long time in the lobby while MakeMyTrip support tried to resolve the issue. Since the booking was still unavailable, Hilton created a new reservation and charged my credit card so I could check in.

Hilton has since confirmed in writing that the room should not have been charged if the booking was prepaid and that they are waiting for MakeMyTrip to provide the payment details (VCC) to process my refund. Unfortunately, MakeMyTrip has not been responding to Hilton’s emails or to my escalation emails.

I was promised a two-day resolution by Shrishti Iyer, but nothing happened. Today, another customer service person Shriti could provide no ETA and was unable to connect me to a senior manager.

Weeks later, I’m still chasing a refund for an issue that should have been resolved between MakeMyTrip and the hotel. This level of customer support is unacceptable.

I paid for the Zero Cancellation Fees option because it clearly states that if I need to cancel my flight for any reason, I am entitled to a full refund with no questions asked.

However, after canceling, I only received part of the refund instead of the full amount. I want to know why.

Your customer service is extremely disappointing. It’s entirely AI-based, and I have been unable to reach a real person to get a proper explanation. I’ve also spent hours on phone calls without getting any help. This is completely unacceptable.

I will never use your app again. I need this issue resolved immediately, and I want the rest of my refund. What happened feels like a scam, and I expect a prompt response.

I had an extremely disappointing experience with MakeMyTrip’s refund policy for both flight and hotel bookings. While the booking process is smooth, the real problem begins when you need to cancel or modify your plans. I am their MMTBlack Platenium customer. Even being in this categories my average unresolved issues are 2 per month.

The refund policy is confusing, lacks transparency, and feels heavily biased against customers. Despite canceling within the permitted timeframe, the refund amount was much lower than expected because of various deductions that were not clearly explained at the time of booking. It is not even matching with the refund invoice provided by them. Customer support was unable to provide a satisfactory explanation and simply repeated the policy instead of offering any real assistance.

For hotel bookings, the cancellation terms are equally frustrating, with little flexibility even in genuine situations. Instead of helping customers, the policies seem designed to minimize refunds and maximize charges.

I expected a customer-centric approach from a leading travel platform, but this experience has completely changed my opinion. I would strongly advise travelers to read every term and condition carefully before booking through MakeMyTrip. Based on my experience, I would think twice before using their services again and cannot recommend them to anyone looking for fair and transparent refund policies.

It's a scam. They'll totally charge you a big fee even if you apply for a complete refund. They are not transparent in dealing with customers. BE CAREFUL! DO NOT USE THEIR WEBSITE.

BE CAREFUL GUYS WITH MAKEMYTRIP! I will never consider using this platform to book flights ever again.I made a minor typo while booking my ticket from the US—a simple character mismatch where "V" was inputted as "N." Trying to fix this has been an absolute nightmare.The AI Gatekeeper: I called multiple times, but their AI voice assistant completely blocked me from reaching a human agent.The Runaround: When I finally bypassed the AI, agents repeatedly disconnected my calls or claimed I reached the wrong department.Airlines Can't Help: I called IndiGo Airlines directly. They were very easy to connect with but confirmed that because the ticket was booked through an agency, MakeMyTrip must initiate the name modification.Abandoned on Call: This morning, after hours of trying, a MakeMyTrip agent finally answered. He told me to stay online so we could do a joint call with the airline. The moment the airline connected, the MakeMyTrip agent hung up and abandoned me.Broken App Features: I researched and found that I am supposed to be able to upload my ID proof on their app or website to request a name change. However, after logging in, the upload button is completely missing.I have spent almost 5 hours on this and achieved absolutely nothing. MakeMyTrip management needs to take this kind of feedback seriously, or they will lose loyal customers like me. Save yourself the stress and book directly with the airlines.

The booking shows something and with the hostel or hotel , They say something else. Do not book anything on this site.

Worst refund experience ever. I booked my ticket on 06/01/2025 and cancelled it on 08/01/2025. My refund is still pending despite multiple calls to customer care. Every time they give false assurances, but no refund is credited. Extremely disappointed with BookMyShow's customer service