Makemytrip Reviews 

Rating: ⭐ (1/5 Stars)

Title: HORRIBLE CUSTOMER SUPPORT & REFUSED REFUND DURING A NATURAL DISASTER / GOVT TRAVEL BAN

Review:
Absolutely appalling customer service. I booked a stay at Elephant Passage (Munnar/Idukki) for Aug 4-5, 2026 (Booking ID: NH28076505239452). Due to severe, dangerous rainfall, the Kerala Disaster Management Authority and Idukki District Administration issued an Official Orange/Red Alert and legally banned all tourism, off-road safaris, and movement into Munnar/Anachal.

Despite emailing MakeMyTrip with official government orders, news reports, and disaster management bulletins proving a Force Majeure situation, MMT has completely ignored my emails and refused to process a refund. To make matters worse, I had explicitly opted for travel insurance during booking, yet their support team offers zero help or acknowledgment.

They are happily risking customer safety and hoarding money during an active natural calamity. Zero accountability, non-existent customer support, and predatory practices. Avoid MakeMyTrip at all costs!

Extremely Disappointed with MakeMyTrip – Misleading Hotel Listing and Terrible Customer Support

I had one of the worst booking experiences through MakeMyTrip.

The hotel I booked in Alibaug looked excellent on the app, with attractive photos and amenities such as slides, a badminton court, and other recreational facilities. However, when I reached the property, the reality was completely different. The hotel was still under construction, the slide was shut, the badminton court mentioned in the listing did not exist, and several other facilities shown in the listing were either unavailable or misleading. I have photographs to prove all of this.

I immediately contacted MakeMyTrip customer support before checking into the hotel because I wanted the booking to be cancelled and refunded so I could book another suitable hotel. Instead of helping, the support team wasted more than one hour of my time. I called four times, and each time a different executive answered, asked me to wait, and assured me that someone would call me back. No one ever called back. I was left waiting in the hotel lobby with my luggage, unable to make an informed decision while my valuable vacation time was being wasted.

This experience reflects poorly on both MakeMyTrip's hotel verification process and its customer support. Customers trust MakeMyTrip to provide accurate property information and timely assistance when something goes wrong. Unfortunately, I received neither.

I request MakeMyTrip to:

- Investigate this misleading hotel listing.
- Review the photographs and evidence I have.
- Provide an appropriate refund and compensation for the inconvenience and wasted time.
- Improve customer support so that future customers are not left stranded in similar situations.

I hope MakeMyTrip takes this complaint seriously and resolves the matter promptly.

We had booked flight where we had taken a date change options.. But it has been a month the flight dates are not being changed. I even contacted partner airline. They tried but atlast said that the changes can only be done by travel agent. i. e MMT.. Everyday i call mmt customer care says that they are unable to change the travel dates and they will get back to me.. But all in vain. I have called so so many times and only the days have passed and the rates have gone up.. They are not even connecting to senior official and they say that they have conveyed to airline but in turn when i spoke to airline, thet say that they didn't get any mail. They even said to get a conference call so that the airline can reaolve my issue. But mmt customer care personnel always say No to get the conference call. I even get calls from MMT asking whether issue is resolved and on listening that it hasn' t been. They say that they are sorry for inconvenience but they alao don't resolve the issue. I am really fed up of MMT now and surely am going to delete the App. It was waste of time and frustrating this time. Since 3-4 years of usage, this is the first time i have been frustated and really very unhappy with MMT.

My flight from Qatar to Jordan was cancelled due to the Iran war, and the airline officially announced that all affected tickets would be refunded. However, although I booked through MakeMyTrip, I still have not received my refund. When I contacted MakeMyTrip customer support, they refused to process the refund and instead kept pushing for a reschedule to another date.
This is not a professional way to handle customers’ money or travel disruptions beyond their control. They collected payment without providing the promised service, and their response has been unfair, frustrating, and unacceptable. I am extremely dissatisfied and unhappy with the experience.
I strongly advise others to be very careful before booking through MakeMyTrip. Please think many times before using this website, especially for flights that may be affected by cancellations or force majeure situations. Based on my experience, their refund handling is poor and their customer service is not reliable.

Worst experience in cab rented for outstion
On -31 July 2026
Cab vender left us in between drop location
In jungle. & asked for heavy money to go forward. Pls take care don’t ever book this cab service

Worst Experience Ever! Avoid MakeMyTrip for International Bookings!
I had a nightmare experience with MakeMyTrip during my return travel from Kathmandu to Dubai. Due to a documentation requirement at check-in, we tried to cancel/reschedule our booking immediately. However, MakeMyTrip’s app continuously glitched, there was no live chat, and their customer support failed to respond or assist on time during the critical 3-hour window. This delay caused us to get marked as a "No Show," forcing us to buy last-minute tickets on another flight for 2,500 AED. To make matters worse, their support representative was extremely rude and unhelpful when we asked for a resolution. MakeMyTrip is now refusing to take responsibility for their system errors and poor service. Totally unprofessional—do not trust them with your travel arrangements!

I don't even want to type much. It took me 1 month to get a refund for the cancellation of my trip to the UAE. I had to cancel because of a WAR!
In the end, after 1 month of relentless effort - 10+ calls, 5+ hours of waiting, 1+ hour of coercing a useless LLM (AI agent) to transfer the call to a human.

They can only issue 1 "partial refund" at once. So, airfare? 1 call. That gets initiated. Convenience fee? Another call, that gets initiated. Cess? Another call.

The executives I spoke to were helpful, but they weren't empowered. They were limited to giving me only partial refunds by the platform. MMT designs it such that it becomes nearly impossible for you to get refunds.

Also, I think everybody knows about the hidden fees that are only revealed in the LAST step of the booking right? By when you're invested, so you pay it anyway.

Anyways. I'm never using MMT again

I have booked my tickets through make my trip and I had choose the option with free cancellation.. Now I have tried to cancell the ticket and it's deduct more than half amount of tickets.. It's kind of cheat and don't trust any more this site.. Will not recommend anyone to use the make my trip app as well..

such a pathetic way of booking hotels and taking any service. take no responsibility and just look for money , no customer satisfaction. they are fake and have no take on any customer issue. please do not book anything from mmt dont use their service

3rd class service,

Worst customer care service i have ever seen in my life. They lied about refunding my money.

The worst website ever!!!!!!!
They stole my money
Please avoid it

I rating will be in line with the other's ratings, I wonder why I didn't see them beforehand.
Booking process is very complex. I had to book for 6 people and it times out before I could enter details of all and no warning before it times out.
Second point is currency conversion, My booking price was in INR, but when I tried to make a payment using a UK card, it didn't give me any option for my bank to convert the currency I.e. I have a revolut account and I don't need to pay any commissions, but they used there own conversation which was very unfavorable for me and I felt I have been looted by £250.

Terrible customer service, frauds. They deceit you every single time. Avoid at the best

MakeMyTrip one of the biggest bogas company travel agent looting honest customer and on my booking they didn't refund my money!

Customer support 0%
1 Maine 28 July se 29 July ke liye apna ticket shift Kiya uska extra pay Kiya Maine uske bad bhi mujhe koi bhi information nhi diya gya mere call karne ke bad mujhe details milati Hai 6:45 FIR Maine driver and cleaner ko call kiya not atending my call aur maine location ke liye bhi kha but mujhe kisi ki help nhi mili jab Maine helpline centre ko call kiya to wo kah rha h ki apko details mil jayegi
Cleaner ne bada rudely bat ki aur bola ki apne online booking ki wahi se bat kro jake mere se bat mat kro

Third class service Make my trip customs support I call many times for my flight booking but every time they are not not answering properly and When I asked to him please provide your email address can’t provide how much airline refunds when flights was cancelled by airlines that mens customers are not responsible for it and they can’t any charge fees to deduct for booking but in my case the deduct it can’t understanding him policy but I can’t leave him any further I go for it in court I said to everyone please beware to this Application like Make my trip

I had a very disappointing experience with MakeMyTrip. When I booked my round-trip ticket, I paid extra for the Zero Cancellation add-on, expecting it to cover the entire booking. However, when I had to cancel, I was informed that the Zero Cancellation benefit applied to only one sector because the onward and return journeys had different PNRs.

This makes no sense from a customer's perspective. The different PNRs were a result of the itinerary offered by MakeMyTrip, not something I chose. If a round-trip booking is sold as a single package, customers should not have to deal with hidden limitations like this.

I feel this is a misleading practice. If you're booking through MakeMyTrip, read every term carefully before paying extra for add-ons like Zero Cancellation. Don't assume the benefit will apply to your entire round-trip booking just because it was purchased together. My experience was frustrating, and I would think twice before using their services again.

Worst app ever seen!

The multiple hotel bookings were made due to a problem on the MakeMyTrip platform, as I did not receive any booking confirmation on the app after making the initial reservation. Since there was no confirmation displayed, I reasonably believed that the booking had not gone through and proceeded to make additional bookings.

I raised this issue immediately upon discovering the duplicate bookings. Since then, I have also spoken directly with the hotel, and they have informed me that they are unwilling to provide any waiver or refund. Given this, I am concerned about the continued delay in resolving my case while waiting for the hotel's approval.

I have been a regular customer of MakeMyTrip and have booked several trips through your platform over the years. This is the first time I have faced such an issue, and I am genuinely disappointed with the level of support and customer experience provided in this situation.

As the duplicate bookings occurred due to the lack of booking confirmation on the MakeMyTrip app, I request that MakeMyTrip take ownership of the issue and provide a fair resolution, including a full refund for the duplicate bookings, without further delay.

Worst ever service by this company. They are least bothered about any customer.Once the payment done then they never care about any service.
i strongly suggest not to book with this agency by seeing ads like discounts et. All are cheating games.First of all they do not have any customer support chat or number in their website.