Makemytrip Reviews 

Very bad service, I was booking today from Ahmedabad to Sfo and returned from Chicago to Ahmedabad , It has increased the payable amount at every step the two ticket which were shown for Rs. 2.10 lakhs turned to 2.30 lakhs at the time of Payment. I discarded the app today.
My M.No.9428502874

Extremely disappointing experience with MakeMyTrip during a family medical emergency

MakeMyTrip may be easy to use for booking a holiday, but dealing with them when you genuinely need help has been extremely frustrating.

We had booked a holiday through MakeMyTrip, but unfortunately, my mother suddenly suffered a heart attack and now needs to undergo open-heart surgery. Because of this serious medical emergency, we had no choice but to cancel our trip and will not be able to travel for the next few months.

We approached MakeMyTrip requesting a refund of our flight and visa-related amount under special circumstances. What followed has been an exhausting experience at a time when our family is already going through an extremely difficult situation.

For the last three days, we have been continuously chasing them. Every day, we are asked for a new document or additional proof from the hospital. First, we were asked to send an email. Then we were told to raise a refund request. Later, we were told that the refund could not be processed and that we should contact the airlines. We did that as well. Then we were asked to write to MakeMyTrip again.

We have submitted the medical documents and all the proofs requested from us, yet there has been no clear resolution or even proper communication about what is happening with our refund.

I understand that refunds may have terms and conditions, and I am not expecting anyone to simply ignore the rules. But when a customer is dealing with a genuine medical emergency involving a parent who has suffered a heart attack and requires open-heart surgery, the least one expects is empathy, clarity and a proper point of contact—not repeatedly asking for documents and making the family chase different teams.

We are already dealing with the stress of my mother’s condition, hospital visits and the upcoming surgery. Having to spend our time every day following up with MakeMyTrip for a refund, after submitting all the requested documentation, is adding unnecessary mental and emotional pressure.

I sincerely hope someone senior at MakeMyTrip looks into this case, reviews the documents already submitted, and provides a clear decision on the refund instead of making us go through another round of unnecessary requests.

MakeMyTrip, please understand that behind every booking is a real family, and sometimes circumstances are beyond a customer’s control. Medical emergencies should be handled with compassion and urgency.

Worst booking experience. The amount was deducted from my bank account, yet the platform failed to confirm my booking or generate a PNR. This is extremely frustrating and unacceptable, especially when the payment has already been processed.

Dear MakeMyTrip Customer Support,

I am writing to raise a formal complaint regarding my booking with ID NH20200507142522, made through MakeMyTrip for 07th August 2026.

On 08th August 2026, the host contacted me directly to inform me that the booking had been cancelled, and stated that MakeMyTrip had been notified of the same. However, I have not received any communication or update from MakeMyTrip regarding this cancellation.

I have attempted to reach your customer support multiple times to seek clarification: your toll-free number 1-800-102-8747 is discontinued, and calls to the alternate number (0124) 462-8747 have been repeatedly routed without any resolution. I have called a total of 5 times with no response or assistance from your team.

I look forward to a prompt response.

Very disappointing experience with IntrCity SmartBus / MakeMyTrip. My bus was scheduled from Rajiv Chowk at 6:55 PM, and I reached the boarding point around 6:27 PM. I have now been waiting for more than 1 hour, and the bus has still not arrived.
The worst part is the complete lack of communication. There is practically no customer support when you actually need help. The driver has not contacted me, there are no proper updates, and nobody is informing passengers about the delay or even telling us when the bus is expected to arrive.
I have tried contacting the driver and customer support, but there has been no proper response. At the very least, passengers deserve to know what happened and how long they are expected to wait.
This is extremely unprofessional and shows zero respect for customers' time. I have videos and call logs as proof of the time I have spent waiting and trying to contact them.
Very bad service. I would not recommend IntrCity SmartBus to anyone. Disappointed with both the service and the complete lack of customer support.

I recently booked a flight from Ufa to New Delhi and it is also confirmed but after few hours it's automatically cancelled without any reason and I booked Again 2 times but the same thing happened again. I'm in very trouble because of make my trip, so it's my humble request that please contact me and resolve this issue ASAP.

Always try to book directly with airlines . Airline over time give reward pints and better return . MMT is a scam with refund

My experience with MakeMyTrip was profoundly disappointing and demonstrated an alarming lack of professionalism, transparency, and customer accountability.

MakeMyTrip failed to provide clear and timely information regarding my flight itinerary. One of my domestic flight timings remained unconfirmed, creating considerable uncertainty and disruption to my travel arrangements. More seriously, when I subsequently arrived to proceed with my international flight, I was informed by the airline that MakeMyTrip had cancelled both of my flights. I had received no adequate prior communication or satisfactory explanation regarding these cancellations.

The situation was further aggravated by MakeMyTrip’s extremely poor customer support. I attempted repeatedly to contact their customer service helpline, yet my calls remained unanswered and I was unable to obtain any meaningful assistance at a time when immediate intervention was required.

This gross deficiency in communication and customer support resulted in a substantial waste of time, unnecessary financial loss, severe inconvenience, and disruption to my entire journey.

For a travel platform entrusted with managing time-sensitive and financially consequential bookings, such negligence is completely unacceptable. Customers should not discover critical cancellations only after reaching the airport, particularly when international travel arrangements are involved.

Based on my experience, the service was extremely unreliable, inadequately managed, and professionally unacceptable. MakeMyTrip should urgently review its notification procedures, booking management systems, and customer-support responsiveness. I would strongly advise travelers to exercise considerable caution before relying on this platform for important or connecting flight arrangements.

I have been using Make My Trip since a long time for booking flights and hotel.Till now each time the process has been smooth.In instances where hotels have cancelled last minute,MMT has instantly refunded money and provided alternate solutions.

Worst experience no response from customer service and I lost money because I can't change the date so large deduction

I booked 2seat on 29 july bus name was jigbus bus time was 5:50 suddenly bus driver call me on 4pm and he said bus is about to go I said but nobody informed me bus he was so rude he said bus is about to go I said him give me 15 minutes I am coming but he didn't stop after that I call customer care of make my trip several times but they told me call the driver and then after some time the said Monday will refund but today is 50 August but not any response from that side I am very disappointed
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Using AI algorithm and showing a normal property as premium listing it for a full payment on booking. Once you discover the property is not worth the money and ask for cancellation and refund MMT does not give refund on the basis that booking amount are not refundable for a prepaid property

What a fraud company. Never ever book anything from make my trip.Worst customer service. No accountablity on blunders they make.

I have very bad experience from make my trip i book my ticket from make my trip app and they cancel same traveling date after that didn’t giving money back am suffering taking follow up from pervious one month

Absolutely terrible experience with Make My Trip. For the last four days I have been trying to resolve an issue regarding my room booking. The amount was deducted from my bank account, yet my booking remains unconfirmed.

I have called customer service multiple times and spoken with agents, including Ayushi and Shiva, but they have been utterly unhelpful. Every time I call, I’m told to wait for 24 hours for a resolution, but there’s never any follow-up. After booking there is a link in the app to pay AED 6274 for a hotel to confirm booking In Guruvayoor, Kerala. The total I paid for the room was AED 238. Finally, Shiva informed me that I would need to cancel the booking myself or they would do it from their side. I have even sent emails as requested, which has only resulted in more wasted time. Upon cancellation this amount was showing as refund but as per Shiva and Ayushi the payment failed. I don’t understand all these from Make My Trip.

This is the worst booking site I have ever encountered. I strongly advise others to stay away from Make My Trip. Save yourself the frustration

Extremely Poor Partner Support — No Direct Communication Channel

As a hotel partner running our property on MakeMyTrip and Goibibo through the InGo-MMT/Connect extranet, I am extremely disappointed with the level of support provided to property owners and hoteliers.

Basic and essential fields like "Property Type" on our extranet dashboard are locked and non-editable, with absolutely no clear, accessible way to get them corrected. Our property has been wrongly categorized, directly affecting our visibility and bookings, and there is no straightforward option within the extranet to raise this or track it.

What is even more frustrating is that MMT/Goibibo does not provide any direct, publicly available support email address for hotel partners. Every attempt to find a way to contact them leads back to generic customer-care numbers meant for travelers booking flights or hotels — not for partners managing their listings. There is no dedicated partner grievance email, no clear escalation matrix, and no transparency on turnaround time for such requests.

For a platform that earns commission on every single booking from our property, this level of neglect toward partner support is unacceptable. Hoteliers are left completely dependent on locked dashboards and vague "raise a ticket" systems with no accountability or follow-up.

I strongly urge MakeMyTrip and Goibibo to:

Provide a dedicated, publicly listed partner support email ID
Unlock or fast-track essential editable fields like Property Type/Category
Set up a proper partner grievance redressal system with defined response timelines

Until these basic support gaps are fixed, I cannot recommend this platform's partner experience to fellow hoteliers. The service quality for property partners is genuinely disappointing.

— A frustrated hotel partner, Prakrti The Nature Resort, Lansdowne

I booked my SpiceJet ticket from Mopa to Mumbai through the MakeMyTrip app. The flight was delayed by more than 6 hours, so I cancelled the ticket directly through the MakeMyTrip application before the flight departure.

Since the cancellation was processed by MakeMyTrip, I did not receive any Split PNR or separate cancellation confirmation from the airline. If you require any document from the airline, kindly obtain it directly from SpiceJet, as I was never provided with one.

As the flight was significantly delayed and the booking was cancelled through your platform, I request you to process my full refund at the earliest.

Very bad experience with MakeMyTrip. Customer service is extremely poor and completely unresponsive.” “Requested a hotel date change but no one responded or helped.” “No resolution even after multiple attempts. Very disappointing. Not recommended.”

Worst service came accross. Never choose mmt for any booking, don't get into trap of discounts instead choose actual travel partner who is cx friendly, trust worthy, I have actually called mmt to cs team no body responding to the calls, its been 16 minutes now in ivr...

Rating: ⭐ (1/5 Stars)

Title: HORRIBLE CUSTOMER SUPPORT & REFUSED REFUND DURING A NATURAL DISASTER / GOVT TRAVEL BAN

Review:
Absolutely appalling customer service. I booked a stay at Elephant Passage (Munnar/Idukki) for Aug 4-5, 2026 (Booking ID: NH28076505239452). Due to severe, dangerous rainfall, the Kerala Disaster Management Authority and Idukki District Administration issued an Official Orange/Red Alert and legally banned all tourism, off-road safaris, and movement into Munnar/Anachal.

Despite emailing MakeMyTrip with official government orders, news reports, and disaster management bulletins proving a Force Majeure situation, MMT has completely ignored my emails and refused to process a refund. To make matters worse, I had explicitly opted for travel insurance during booking, yet their support team offers zero help or acknowledgment.

They are happily risking customer safety and hoarding money during an active natural calamity. Zero accountability, non-existent customer support, and predatory practices. Avoid MakeMyTrip at all costs!